I forwarded this inquiry to our Energy Efficiency Program Manager, Christine R[redacted], who responded today:[redacted] Insulation scheduled audit with the customer for 1/26. Audit process was conducted and was determined that all information was not discussed and left with the customer at the time of...
the appointment. Insight from [redacted] Insulation indicated that they were having IT difficulties. They indicated they had some level of communication with the customer between this date and now, but not to the customer's comfort level or that of Columbia Gas. Customer has now received all information from appointment and Columbia Gas' program partner (CleaResult) stepped in to ensure the customer's comfort and satisfaction with the information received.Betsy | Columbia Gas of OhioCustomer Care and Regulatory Compliance Analyst II
ANYTIME A STATEMENT GOES OUT OF OUR OFFICE, WE ARE PERMITTED BY THE PUBLIC UTILITIES COMMISION OF OHIO TO ASSESS THE CUSTOMER FOR HAVING SERVICE AVAILABLE TO THEM. BILLING CYCLES, METER READING DATES ARE IN PLACE FOR THE ENTIRE YEAR. WHETHER THE CUSTOMER IS BEING BILLED FOR 1 DAY,...
OR 32 IN THAT PARTICULAR BILLING CYCLE, THE CUSTOMER WILL RECEIVE A BILL. IF NO GAS USED, THE CUSTOMER IS BILLED $28.25 THAT COVERS THE MINIMUM CUSTOMER CHARGES:Fixed Monthly Delivery Charge $17.81Infrastructure Replacement Program Rider $ 8.96Infrastructure Development Rider $ 0.14Gross Receipts Tax @ 4.987% $ 1.34Total �...⇄
I attempted to call Ms [redacted], as I do have another payment plan option that should work better for her. I have left her a voicemail with my name and number. Once I speak with her about the 1/9th payment plan, and if she agrees to the new plan, she would pay $136 on the current, January...
bill, then pay $135 per month on her February through October bills. the payment would take care of her current account balance of $639.92, PLUS her projected usage over the next 9 months. I like the 1/9th better, as it is a fixed amount payment, instead of her current $62.74 installment PLUS the current billed amount. Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II 290 W Nationwide Bv, Columbus, OH 43215 Hotline - (800) 272-5440
Good Morning, Columbia Gas has attempted to reach Ms. [redacted] to address her concern. Ms. [redacted] has been unresponsive to our numerous attempts regarding this matter. Columbia is willing to work with Ms. [redacted] to resolve the issue. Thank you
Thank You for contacting our office. It is our standard procedure to request to speak with the account holder if the initial request to connect or reconnect service was not made by that individual. In this instance only the spouse had reached out to our office to initiate payment arrangements and...
provide confirmation of payment. Once the account holder contacted our office an order was scheduled according to our scheduling guidelines. The service was restored April 27, 2015. Representatives generally advise a supervisor can or will return phone calls by the next business day, which allows time to research accounts and pull previously recorded calls. The representative will make every attempt to resolve the customer's concern before turning the call over to a supervisor. Although I was unable to locate the call placed in the early morning on 4/24, I was able to review both calls from the afternoon on that date. I apologize for any inconvenience caused by the interruption of the gas service, however based on the information reviewed the representatives handled the situation according to our guidelines. If there are additional questions or concerns please contact our office at ###-###-####. We are available Monday-Friday, 8:00-5:00. Thank You Columbia Gas of Ohio Strategic Initiatives
Although I am sorry for what you went through, all I can do at this point is move forward. The termination notice that went out on 11/7/2017 advised you could be turned off on or after 11/22/17. We didn't hear back from you until the collector was onsite. Once onsite, the Customer...
Contact Center can't stop the Collector from doing his or her job. What I did for you is to stop the termination for $133.71, due on or after 12/27/2017. I can offer you a payment plan, and suggest going on the 1/9th payment plan. You can pay $90 on or before January 5th, 2018, and call me with your paid receipt or confirmation number. That payment would be the down payment, and then pay $90/month for the January through September bills. That will have the current balance of $298.34, and the projected billings for January through September of $599.89, paid in full.If you have further questions, please feel free to call me @ ###-###-####.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiry. We apologize for any inconvenience you have experienced. Our records indicate your service was established 11/28/16. Orders are worked 3 business days from the order scheduling date. Unfortunately both Thursday & Friday were considered holidays pushing your order out...
to the above noted date. The representative offered the option of connecting service the next business day in error. The error will be addressed internally & the representative will be coached.Again, we apologize for the inconvenience. If you have additional questions or concerns please contact this office directly. We are available Monday-Friday 8:00-5:00. Our phone number is ###-###-####.ReneeStrategic InitiativesColumbia Gas Of Ohio
11/30/2015 INQUIRY/COMPLAINT1. I have made the requested payment. I had paid $101 via online banking,on 11/23/2015.Payment is guaranteed by the bank to arrive by/before 11/30/2015.Payment confirmation: [redacted], check#: [redacted].[redacted] Payment still has not been received - 12/4/2015 [redacted]2. I have applied for HEAP/PIP, as you know. Likewise, I have made toomany attempts toschedule an appointment with the [redacted] Association. With all of mydue-diligence, Ihave still gotten nowhere.I have spoken to [redacted] at the ODSA, your HEAP application was received, butyou did not include your last 90 days proof of income that shows Gross andNet. She states they do not accept W-2s. She states if you fax her 90 daypay stubs @ ###-###-####, Attn:[redacted], she will process your HEAPapplication once received.3. Why have you failed to offer PIP Graduate in the interim? The PIPGraduate does notrequire an outside/3-party. Why would you allow a bad situation (no heatduring crisis months)to perpetuate? Clearly you have the ability to offer better customerservice.Grad PIPP wasn't offered as the gas service was off by the time you firstcalled on 9/23, therefore you weren't eligible for Grad PIPP.4. How is it that I have not been living at this residence since the endof July; yet, your utilitybills show usage... not only after I was no longer there, but also afteryou had disconnected theservice? After July 31 the usage should show ZERO.(Embedded image moved to file: pic25200.gif)Although no one is home, the pilots on your water heater and furnace stilluse gas. As you can see, your usage definitely drops well below normal.You disconnected the service on/around 8/6/2015. So how can there be anyusage after that? Please explain why there is usage owed after both ofthese dates.There has been no gas used from the time we turned it off on 8/26/2015.The read on 8/26 was 1202, the read on 12/2 was 120212/01/2015 INQUIRY/COMPLAINTColumbia Gas had me waiting in a cold apartment for 15 hours: I cannot dothis again! I called theoffice & it was closed. I had absolutely no way to communicate with thecompany on Sunday. Thetech came to the outside door only; there are 4 apartments inside.The appointment scheduled on 11/25 was approved to be worked on Sunday11/29, between 8am and 11:30pm. A call ahead was offered, but refused. OnSunday 11/29 our service tech was there at noon, no one answered the door.When the order was rescheduled we learned that there is a secured door tothe building that we needed a code for access to the 4 apartments in thebuilding. Once this information was added to the order instructions, wewere able to restore service.The payment came out of my account on 11/23/2015: BILL PAY:COLUMBI [redacted] -CHECK PAYMENT SENT - 101.00.The payment still has not posted, and I have checked with our cash team tosee if there was a payment for $101 in limbo due to missing or incorrectaccount information. I was told that we need a statement from the bank inorder to properly research the payment. I had asked for this when we spokeon 12/1/2015. I sent an e-mail to [redacted]@gmail.com on 12/1 @ 5:10pm:Please fax me a copy of the bank transaction for the $101 payment. It mayhave posted to a wrong account number, as it has not yet posted to yours.Thank you in advance for your prompt response.Cordially,Betsy - Columbia Gas of OhioHotline - ###-###-####Fax - ###-###-####Nothing received.To my understanding the reconnect takes place outside of my apartment.Therefore, I should not haveto be home. Columbia Gas is not being as helpful as they can be. This gasshould be turned back onby now. Again, they are perpetuating a bad situation. Columbia Gascontinues to say they haven'treceived this or that, yet my proof/documentation shows otherwise.In order to restore service, we have to have access to all gas appliances,such as furnace and thermostat, and water heater. Before turning gas on atthe meter, we first turn all the shut off valves to the gas appliances,then test the service and house lines, and if no leaks, turn gas on at themeter. We then come back in and test the appliances for leak and safetybefore lighting the pilots.Betsy - Columbia Gas of OhioRegulated RevenueStrategic Initiatives Analyst I
Gas service was connected on July 29th 2016. Company records indicate that Mr. [redacted] has made one payment in the amount of $129.00 on October 17th. Of this payment, $72.00 was the security deposit installment and $57.00 was posted to the gas account. If there are other payments made to...
this account but not applied to your account, you will need to provide copies or proof of those payments so we can research where the payment was posted.
COH was out to complete a mainline extension on a 40 ft right of way for 101 [redacted] street. Mr. [redacted] is the property owner at 104 [redacted] street where the mainline ended in front of his house. The crew was digging in the right away area. The water line at this property was not dug up. Grass...
seed and straw were put down in the area where the work was completed. A soft patch (temporary fix) was put down previously, however, a crew went out on Tuesday to complete the final repair.
Thank You for your inquiry. Our records indicate you are scheduled for reconnection of service effective today. Arrangements were made for the technician to contact the rental office for access from 9:00-6:00. Although we cannot guarantee an appointment time if there is no availability; we make...
every attempt to accommodate our customers. Requirements when services are terminated due to nonpayment include a $52.00 reconnection fee and a security deposit if not previously requested. The reconnection is nonrefundable. We will refund the security deposit after 12 months of positive payment history along with any interest accrued. If you have additional questions you may contact this office directly. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives Strategic Initiatives
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Per our conversation this morning I will follow up with you this afternoon to establish alternate arrangements. In addition a credit in the amount of $50.00 has been applied to your account balance. I look...
forward to assisting you with resolving your concern and establishing an affordable payment plan Our office is available Monday- Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You, again Renee Columbia Gas Of Ohio Strategic Initiatives
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we have waived the service and delivery fee; however keep in mind this fee is not normally waived. A corrected bill has been issued reflecting the adjusted amount. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. If you have additional concerns please do not hesitate to contact this office. We are available Monday- Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas of Ohio
It does not make sense that I am charged a higher rate for using more gas. I am paying for the gas that I am using, so in a sense I am being double charged for the house I am in using more gas. The infrastructure that I have is no different than the infrastructure of a home that uses less than 3000. When I talked to the customer service agent she indicated it was because fees are higher, for billing and because they have to push more gas to the home. How does this (maybe with other fixed costs she did not mention) justify a more than triple delivery charge from the person down the road. (my delivery charge 101.00, a few miles away 17.00) Where is the cost break down. Why does Columbia not post these costs or explain them on the billing statement. I know this is a losing battle. As a government sanctioned monopoly there is nothing that I can do. I am very disappointed with Columbia Gas, and just wish that I was not forced to use them for my gas needs.
Huntington Bank Is working With Me to Resolve The Problem Of The Over Draft Fee's An Attorney Has Been Notified. Columbia Gas Of Ohio Has Been Paid The $ 50.00 To Keep The Account Current. Thank You.
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service.The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio.As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waived. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill.Thank YouStrategic InitiativesColumbia Gas of Ohio
I have waived the minimum customer charges on this account. The balance of $28.25 is now $0.00
I forwarded this inquiry to our Energy Efficiency Program Manager, Christine R[redacted], who responded today:[redacted] Insulation scheduled audit with the customer for 1/26. Audit process was conducted and was determined that all information was not discussed and left with the customer at the time of...
the appointment. Insight from [redacted] Insulation indicated that they were having IT difficulties. They indicated they had some level of communication with the customer between this date and now, but not to the customer's comfort level or that of Columbia Gas. Customer has now received all information from appointment and Columbia Gas' program partner (CleaResult) stepped in to ensure the customer's comfort and satisfaction with the information received.Betsy | Columbia Gas of OhioCustomer Care and Regulatory Compliance Analyst II
ANYTIME A STATEMENT GOES OUT OF OUR OFFICE, WE ARE PERMITTED BY THE PUBLIC UTILITIES COMMISION OF OHIO TO ASSESS THE CUSTOMER FOR HAVING SERVICE AVAILABLE TO THEM. BILLING CYCLES, METER READING DATES ARE IN PLACE FOR THE ENTIRE YEAR. WHETHER THE CUSTOMER IS BEING BILLED FOR 1 DAY,...
OR 32 IN THAT PARTICULAR BILLING CYCLE, THE CUSTOMER WILL RECEIVE A BILL. IF NO GAS USED, THE CUSTOMER IS BILLED $28.25 THAT COVERS THE MINIMUM CUSTOMER CHARGES:Fixed Monthly Delivery Charge $17.81Infrastructure Replacement Program Rider $ 8.96Infrastructure Development Rider $ 0.14Gross Receipts Tax @ 4.987% $ 1.34Total �...⇄
I attempted to call Ms [redacted], as I do have another payment plan option that should work better for her. I have left her a voicemail with my name and number. Once I speak with her about the 1/9th payment plan, and if she agrees to the new plan, she would pay $136 on the current, January...
bill, then pay $135 per month on her February through October bills. the payment would take care of her current account balance of $639.92, PLUS her projected usage over the next 9 months. I like the 1/9th better, as it is a fixed amount payment, instead of her current $62.74 installment PLUS the current billed amount. Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II 290 W Nationwide Bv, Columbus, OH 43215 Hotline - (800) 272-5440
Good Morning, Columbia Gas has attempted to reach Ms. [redacted] to address her concern. Ms. [redacted] has been unresponsive to our numerous attempts regarding this matter. Columbia is willing to work with Ms. [redacted] to resolve the issue. Thank you
Unfortunately, this cannot be changed.
Thank You for contacting our office. It is our standard procedure to request to speak with the account holder if the initial request to connect or reconnect service was not made by that individual. In this instance only the spouse had reached out to our office to initiate payment arrangements and...
provide confirmation of payment. Once the account holder contacted our office an order was scheduled according to our scheduling guidelines. The service was restored April 27, 2015. Representatives generally advise a supervisor can or will return phone calls by the next business day, which allows time to research accounts and pull previously recorded calls. The representative will make every attempt to resolve the customer's concern before turning the call over to a supervisor. Although I was unable to locate the call placed in the early morning on 4/24, I was able to review both calls from the afternoon on that date. I apologize for any inconvenience caused by the interruption of the gas service, however based on the information reviewed the representatives handled the situation according to our guidelines. If there are additional questions or concerns please contact our office at ###-###-####. We are available Monday-Friday, 8:00-5:00. Thank You Columbia Gas of Ohio Strategic Initiatives
Although I am sorry for what you went through, all I can do at this point is move forward. The termination notice that went out on 11/7/2017 advised you could be turned off on or after 11/22/17. We didn't hear back from you until the collector was onsite. Once onsite, the Customer...
Contact Center can't stop the Collector from doing his or her job. What I did for you is to stop the termination for $133.71, due on or after 12/27/2017. I can offer you a payment plan, and suggest going on the 1/9th payment plan. You can pay $90 on or before January 5th, 2018, and call me with your paid receipt or confirmation number. That payment would be the down payment, and then pay $90/month for the January through September bills. That will have the current balance of $298.34, and the projected billings for January through September of $599.89, paid in full.If you have further questions, please feel free to call me @ ###-###-####.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiry. We apologize for any inconvenience you have experienced. Our records indicate your service was established 11/28/16. Orders are worked 3 business days from the order scheduling date. Unfortunately both Thursday & Friday were considered holidays pushing your order out...
to the above noted date. The representative offered the option of connecting service the next business day in error. The error will be addressed internally & the representative will be coached.Again, we apologize for the inconvenience. If you have additional questions or concerns please contact this office directly. We are available Monday-Friday 8:00-5:00. Our phone number is ###-###-####.ReneeStrategic InitiativesColumbia Gas Of Ohio
An adjustment has been completed to credit the minimum customer charge of $24.69 for 3 days of service. The account balance is $0.
11/30/2015 INQUIRY/COMPLAINT1. I have made the requested payment. I had paid $101 via online banking,on 11/23/2015.Payment is guaranteed by the bank to arrive by/before 11/30/2015.Payment confirmation: [redacted], check#: [redacted].[redacted] Payment still has not been received - 12/4/2015 [redacted]2. I have applied for HEAP/PIP, as you know. Likewise, I have made toomany attempts toschedule an appointment with the [redacted] Association. With all of mydue-diligence, Ihave still gotten nowhere.I have spoken to [redacted] at the ODSA, your HEAP application was received, butyou did not include your last 90 days proof of income that shows Gross andNet. She states they do not accept W-2s. She states if you fax her 90 daypay stubs @ ###-###-####, Attn:[redacted], she will process your HEAPapplication once received.3. Why have you failed to offer PIP Graduate in the interim? The PIPGraduate does notrequire an outside/3-party. Why would you allow a bad situation (no heatduring crisis months)to perpetuate? Clearly you have the ability to offer better customerservice.Grad PIPP wasn't offered as the gas service was off by the time you firstcalled on 9/23, therefore you weren't eligible for Grad PIPP.4. How is it that I have not been living at this residence since the endof July; yet, your utilitybills show usage... not only after I was no longer there, but also afteryou had disconnected theservice? After July 31 the usage should show ZERO.(Embedded image moved to file: pic25200.gif)Although no one is home, the pilots on your water heater and furnace stilluse gas. As you can see, your usage definitely drops well below normal.You disconnected the service on/around 8/6/2015. So how can there be anyusage after that? Please explain why there is usage owed after both ofthese dates.There has been no gas used from the time we turned it off on 8/26/2015.The read on 8/26 was 1202, the read on 12/2 was 120212/01/2015 INQUIRY/COMPLAINTColumbia Gas had me waiting in a cold apartment for 15 hours: I cannot dothis again! I called theoffice & it was closed. I had absolutely no way to communicate with thecompany on Sunday. Thetech came to the outside door only; there are 4 apartments inside.The appointment scheduled on 11/25 was approved to be worked on Sunday11/29, between 8am and 11:30pm. A call ahead was offered, but refused. OnSunday 11/29 our service tech was there at noon, no one answered the door.When the order was rescheduled we learned that there is a secured door tothe building that we needed a code for access to the 4 apartments in thebuilding. Once this information was added to the order instructions, wewere able to restore service.The payment came out of my account on 11/23/2015: BILL PAY:COLUMBI [redacted] -CHECK PAYMENT SENT - 101.00.The payment still has not posted, and I have checked with our cash team tosee if there was a payment for $101 in limbo due to missing or incorrectaccount information. I was told that we need a statement from the bank inorder to properly research the payment. I had asked for this when we spokeon 12/1/2015. I sent an e-mail to [redacted]@gmail.com on 12/1 @ 5:10pm:Please fax me a copy of the bank transaction for the $101 payment. It mayhave posted to a wrong account number, as it has not yet posted to yours.Thank you in advance for your prompt response.Cordially,Betsy - Columbia Gas of OhioHotline - ###-###-####Fax - ###-###-####Nothing received.To my understanding the reconnect takes place outside of my apartment.Therefore, I should not haveto be home. Columbia Gas is not being as helpful as they can be. This gasshould be turned back onby now. Again, they are perpetuating a bad situation. Columbia Gascontinues to say they haven'treceived this or that, yet my proof/documentation shows otherwise.In order to restore service, we have to have access to all gas appliances,such as furnace and thermostat, and water heater. Before turning gas on atthe meter, we first turn all the shut off valves to the gas appliances,then test the service and house lines, and if no leaks, turn gas on at themeter. We then come back in and test the appliances for leak and safetybefore lighting the pilots.Betsy - Columbia Gas of OhioRegulated RevenueStrategic Initiatives Analyst I
I am rejecting this response because I moved out before then and only received one bill and not another till after it went to collections
Gas service was connected on July 29th 2016. Company records indicate that Mr. [redacted] has made one payment in the amount of $129.00 on October 17th. Of this payment, $72.00 was the security deposit installment and $57.00 was posted to the gas account. If there are other payments made to...
this account but not applied to your account, you will need to provide copies or proof of those payments so we can research where the payment was posted.
COH was out to complete a mainline extension on a 40 ft right of way for 101 [redacted] street. Mr. [redacted] is the property owner at 104 [redacted] street where the mainline ended in front of his house. The crew was digging in the right away area. The water line at this property was not dug up. Grass...
seed and straw were put down in the area where the work was completed. A soft patch (temporary fix) was put down previously, however, a crew went out on Tuesday to complete the final repair.
Thank You for your inquiry. Our records indicate you are scheduled for reconnection of service effective today. Arrangements were made for the technician to contact the rental office for access from 9:00-6:00. Although we cannot guarantee an appointment time if there is no availability; we make...
every attempt to accommodate our customers. Requirements when services are terminated due to nonpayment include a $52.00 reconnection fee and a security deposit if not previously requested. The reconnection is nonrefundable. We will refund the security deposit after 12 months of positive payment history along with any interest accrued. If you have additional questions you may contact this office directly. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives Strategic Initiatives
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Per our conversation this morning I will follow up with you this afternoon to establish alternate arrangements. In addition a credit in the amount of $50.00 has been applied to your account balance. I look...
forward to assisting you with resolving your concern and establishing an affordable payment plan Our office is available Monday- Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You, again Renee Columbia Gas Of Ohio Strategic Initiatives
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we have waived the service and delivery fee; however keep in mind this fee is not normally waived. A corrected bill has been issued reflecting the adjusted amount. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. If you have additional concerns please do not hesitate to contact this office. We are available Monday- Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas of Ohio
It does not make sense that I am charged a higher rate for using more gas. I am paying for the gas that I am using, so in a sense I am being double charged for the house I am in using more gas. The infrastructure that I have is no different than the infrastructure of a home that uses less than 3000. When I talked to the customer service agent she indicated it was because fees are higher, for billing and because they have to push more gas to the home. How does this (maybe with other fixed costs she did not mention) justify a more than triple delivery charge from the person down the road. (my delivery charge 101.00, a few miles away 17.00) Where is the cost break down. Why does Columbia not post these costs or explain them on the billing statement. I know this is a losing battle. As a government sanctioned monopoly there is nothing that I can do. I am very disappointed with Columbia Gas, and just wish that I was not forced to use them for my gas needs.
Huntington Bank Is working With Me to Resolve The Problem Of The Over Draft Fee's An Attorney Has Been Notified. Columbia Gas Of Ohio Has Been Paid The $ 50.00 To Keep The Account Current. Thank You.
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service.The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio.As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waived. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill.Thank YouStrategic InitiativesColumbia Gas of Ohio