Thank You for your inquiry. Our website references the payment posting to your "Columbia Gas Of Ohio" account the next day not your personal bank account. In review of previous notes on the account you were advised of this information via the PUCO website as well. We do offer additional payment...
options. You may pay by phone via Bill Matrix their phone number is 1-[redacted]. You may also pay in person at an authorized pay agent. At this time there is no refund or reimbursement due for overdraft fees. If you have additional questions please contact our office directly at ###-###-####. We are available Monday-Friday 8:00-5:00. Thank You Columbia Gas Of Ohio
A Customer Relations credit in the amount of $50.00 has been applied to the customer's account. We apologize for the inconvenience they have experienced. If there are additional questions or concerns we are available Monday-Friday, 8:00-5:00. Our phone number is ###-###-####. Thank...
Thank You for contacting Columbia Gas. I apologize for any inconvenience you have experienced.Per our conversation 4/1/16, we will allow the Percentage of Income Payment Plan to remain as is pending your credit from Home Energy Assistance. I will follow up with you 4/19/16 to confirm the amount required to re-establish your payment plan. In the meantime, if anything changes I will contact you prior to 4/19/16. If you have additional questions or concerns please contact this office directly. Our phone is ###-###-####. We are available Monday- Friday, 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
I am aware of the verbage in the Lease Agreement. I am simply asking for the rate to remain the same, just to today's standard. $100 per year is not adequate compensation for a 20ft x20ft easement with a steel shed on my property, to which must be kept by said owner (myself). Current inflation figures place that "$100" rate at around $750 - this would be more of an acceptable figure per year paid by Columbia Gas.I will also bring to note, that my request to mark the BOUNDARIES of said lease property still has not been addressed. The gas lines have already been marked, and the 811 number operators have made it very clear that it is not their job to mark the leased property. Yet, the answers I continue to get from Columbia Gas is that I need to contact 811 to have the gas lines marked - obviously not paying attention to the requests made.It is for these reasons that I reject the response made by Columbia Gas of Ohio.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting me. I did not know I needed to write back about complaint.Want you to know that after writing to you (Revdex.com) the complaint was resolved to our mutual satisfaction.THANK YOU very much for your help and being available to the public and helping to assist people.
This is an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interest. The project has been approved and the Representative will move forward with mainline installation to serve [redacted] Road and [redacted] Place. The New...
Business Representative has contacted Mr.[redacted] and explained the details. Mr [redacted] asked that the representative to send an email to his home to coordinate the consult order. Gladys HazelwoodAnalyst IIRegulated RevenueStrategic InitiativesColumbia Gas of [email protected]
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Your property has been scheduled for restoration; tentatively for July 23, 2016. Weather permitting. If you have additional questions or concerns please contact this office directly. We are available Monday-...
Friday, 800-500. Renee C [redacted]Strategic Analyst II Columbia Gas Of Ohio
A payment of $175.00 was posted to the account on December 16, 2016. The gas service was connected at the new address on December 27th and the account balance has been transferred.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However, it should be the responsibility of Columbia Gas to INFORM customers of these charges and BILLING dates upon establishing services. Again, if I would have been given the information, I would have waited the 8 days and started on day one of the next billing cycle. I have paid the full amount to avoid any late fee and will look forward to seeing the adjustment on the next billing.
Thank you for your inquiry. I apologize for the inconvenience you have experienced. Our records indicate a refund/reimbursement check in the amount of $35.00 has been issued. You should expect to receive it within 7-10 business days. If you have additional inquires please contact our office...
directly. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
I have paid the adjusted, billed amount; however, I do not feel this addresses my complaint or the complaints of many others. The issue is not with minimum charges. The issue is that two customers are being billed the minimum charge for the same month. How can this be an approved practice?
Please see the complaint information below. The customer charge covers COH's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing period. COH incurs the same fixed costs every time it prepares...
a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for COH to charge the full amount of the customer charge is provided within the company's tariff issued by the Public Utility Commission of Ohio.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to know if Denise Hudson, an employee of Columbia Gas, who was a prior Tenant of this property was involved in this Security Deposit issue? She has is in collection proceeding for failure to pay her last months rent of $1,000 as well as over $2,000 in property damages.
Company records indicate the original order to reconnect the gas service was placed on February 28th with a call ahead request. The technician contacted the customer and was advised that no one was home for access and they would need to reschedule. The order should have been scheduled for the next...
business day with an all day appointment or the 2nd business day with an AM/PM appointment. Mr [redacted] was originally told the order would be worked on March 1st, however, the order was not completed until March 2nd. Your account will be credited $50.00 due to your inconvenience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I had paid in full my last statement. I was altough on a plan where I only had to pay a set amount every month, so maybe the office failed to disconnect the account in my name when I moved and it started to add up? All my mail would have been forwarded to me at my other residence if so was the case. The landlord should be questioned about this and see if he kept any bills that could have come for me at a later day. He was not very thrilled that he had lost some tenants.... My phone number also had remained the same, if I owe something someone would have tried to contact me that way too. I know I paid my last bill and cancelled. Someone had failed to record that, it happens to many business to lack proficiency with data entry. This is a case of back billing of energy that was not used. The bill I received was not even an actual bill with meter readings. Anyone can type a fake bill. The account should be retrieved since the beginning of the start service date. Files that old get purged after so many years but the business should have a record.
Regards,
[redacted]
Columbia gas has contacted me and resolved my issue. Thank you
Thank You for your inquiry. Our website references the payment posting to your "Columbia Gas Of Ohio" account the next day not your personal bank account. In review of previous notes on the account you were advised of this information via the PUCO website as well. We do offer additional payment...
options. You may pay by phone via Bill Matrix their phone number is 1-[redacted]. You may also pay in person at an authorized pay agent. At this time there is no refund or reimbursement due for overdraft fees. If you have additional questions please contact our office directly at ###-###-####. We are available Monday-Friday 8:00-5:00. Thank You Columbia Gas Of Ohio
A Customer Relations credit in the amount of $50.00 has been applied to the customer's account. We apologize for the inconvenience they have experienced. If there are additional questions or concerns we are available Monday-Friday, 8:00-5:00. Our phone number is ###-###-####. Thank...
You [redacted] Strategic Initiatives
Thank You for contacting Columbia Gas. I apologize for any inconvenience you have experienced.Per our conversation 4/1/16, we will allow the Percentage of Income Payment Plan to remain as is pending your credit from Home Energy Assistance. I will follow up with you 4/19/16 to confirm the amount required to re-establish your payment plan. In the meantime, if anything changes I will contact you prior to 4/19/16. If you have additional questions or concerns please contact this office directly. Our phone is ###-###-####. We are available Monday- Friday, 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
I am aware of the verbage in the Lease Agreement. I am simply asking for the rate to remain the same, just to today's standard. $100 per year is not adequate compensation for a 20ft x20ft easement with a steel shed on my property, to which must be kept by said owner (myself). Current inflation figures place that "$100" rate at around $750 - this would be more of an acceptable figure per year paid by Columbia Gas.I will also bring to note, that my request to mark the BOUNDARIES of said lease property still has not been addressed. The gas lines have already been marked, and the 811 number operators have made it very clear that it is not their job to mark the leased property. Yet, the answers I continue to get from Columbia Gas is that I need to contact 811 to have the gas lines marked - obviously not paying attention to the requests made.It is for these reasons that I reject the response made by Columbia Gas of Ohio.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I have re-verified this year via Ohio Benefits Bank.
Thank you for contacting me. I did not know I needed to write back about complaint.Want you to know that after writing to you (Revdex.com) the complaint was resolved to our mutual satisfaction.THANK YOU very much for your help and being available to the public and helping to assist people.
This is an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interest. The project has been approved and the Representative will move forward with mainline installation to serve [redacted] Road and [redacted] Place. The New...
Business Representative has contacted Mr.[redacted] and explained the details. Mr [redacted] asked that the representative to send an email to his home to coordinate the consult order. Gladys HazelwoodAnalyst IIRegulated RevenueStrategic InitiativesColumbia Gas of [email protected]
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Your property has been scheduled for restoration; tentatively for July 23, 2016. Weather permitting. If you have additional questions or concerns please contact this office directly. We are available Monday-...
Friday, 800-500. Renee C [redacted]Strategic Analyst II Columbia Gas Of Ohio
A payment of $175.00 was posted to the account on December 16, 2016. The gas service was connected at the new address on December 27th and the account balance has been transferred.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However, it should be the responsibility of Columbia Gas to INFORM customers of these charges and BILLING dates upon establishing services. Again, if I would have been given the information, I would have waited the 8 days and started on day one of the next billing cycle. I have paid the full amount to avoid any late fee and will look forward to seeing the adjustment on the next billing.
Thank you for your inquiry. I apologize for the inconvenience you have experienced. Our records indicate a refund/reimbursement check in the amount of $35.00 has been issued. You should expect to receive it within 7-10 business days. If you have additional inquires please contact our office...
directly. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
I have paid the adjusted, billed amount; however, I do not feel this addresses my complaint or the complaints of many others. The issue is not with minimum charges. The issue is that two customers are being billed the minimum charge for the same month. How can this be an approved practice?
Please see the complaint information below. The customer charge covers COH's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing period. COH incurs the same fixed costs every time it prepares...
a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for COH to charge the full amount of the customer charge is provided within the company's tariff issued by the Public Utility Commission of Ohio.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like to know if Denise Hudson, an employee of Columbia Gas, who was a prior Tenant of this property was involved in this Security Deposit issue? She has is in collection proceeding for failure to pay her last months rent of $1,000 as well as over $2,000 in property damages.
Gas on 11/13/2017 12:50pm
Company records indicate the original order to reconnect the gas service was placed on February 28th with a call ahead request. The technician contacted the customer and was advised that no one was home for access and they would need to reschedule. The order should have been scheduled for the next...
business day with an all day appointment or the 2nd business day with an AM/PM appointment. Mr [redacted] was originally told the order would be worked on March 1st, however, the order was not completed until March 2nd. Your account will be credited $50.00 due to your inconvenience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I had paid in full my last statement. I was altough on a plan where I only had to pay a set amount every month, so maybe the office failed to disconnect the account in my name when I moved and it started to add up? All my mail would have been forwarded to me at my other residence if so was the case. The landlord should be questioned about this and see if he kept any bills that could have come for me at a later day. He was not very thrilled that he had lost some tenants.... My phone number also had remained the same, if I owe something someone would have tried to contact me that way too. I know I paid my last bill and cancelled. Someone had failed to record that, it happens to many business to lack proficiency with data entry. This is a case of back billing of energy that was not used. The bill I received was not even an actual bill with meter readings. Anyone can type a fake bill. The account should be retrieved since the beginning of the start service date. Files that old get purged after so many years but the business should have a record.
Regards,
[redacted]