Thank you for contacting our office. We apologize for any inconvenience you have experienced. On May 6,2016 we attempted to restore service. According to our records the service technician indicated he arrived at 8:10am however he was unable to gain access to the premise. A second attempt was...
made May 8, 2016. A 30 minute call ahead was requested. The technician indicated he called multiple times however no one answered. Calls were made prior to 9:00am. Again, we were unable to access the premise. Currently we have appointment times available May 10, 2016. These are the requirements to restore service: an adult 18 or older must be present, we request access to all appliances including the thermostat. If there are pets in the home we ask that you secure them in an area away from where the technician will be working. If you request a 30 minute call ahead, the technician will make 2 attempts. He/She will call 15 minutes apart, if there is no answer the technician will leave a message advising to reschedule the appointment. Please keep in mind these calls may show on your caller id as a blocked/private number or a toll free number. The account holder can contact this office directly to reschedule. We are available Monday-Friday, 8:00am-5:00pm. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio/Strategic Initiatives
The amount required to restore service is $196.00 or Ms [redacted] can use a medical certification to restore her service since we are still within the 21 day time frame.
Ms [redacted], Could you please provide me with copies of your water bills from March 2016 through August 2016. I want to provide this information to the contractor as part of your complaint through this and the PUCO website. Thank You!Betsy | Columbia Gas of OhioStrategic Initiatives...
Hello,Records show Ms. [redacted] was dropped from PIPP 3-21-16 for Anniversarydefault. When the customer's Anniversary date comes around the customermust be current on their PIPP. I show Ms. [redacted]'s anniversary date was in February. At that time she owed $240 on her PIPP. Since...
that amount wasn't paid by the next billing date PIPP was cancelled.Once the customer has been dropped from PIPP they must pay their PIPP default to get back on PIPP. Every month when the account bills that current bill is added to the PIPP default so the amount will increase every month.Ms. [redacted] owed $240 on her 2-22-16 statement. We received an agency payment of $86.24 that was subtracted so she owed $153.76. the account billed on 3-22-16 and the current bill is $71.14.This $71.14 is added to the $153.76 increasing the PIPP default to $224.90.For Ms. [redacted] to get back on PIPP she will need to pay $224.90 before the account bills again on 4-21-16 or it will increase again.Thank you.
Thank You for your inquiry. Per our conversation September 26, 2016 you will receive credit in the amount of $52.00. The credit will apply to your current account balance. If you have additional questions or concerns please do not hesitate to contact this office. We are available Monday -...
Friday, 8:00-5:00. Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Our records indicate your service was restored October 13, 2017. Additionally your previous billing for [redacted] Rd. Cols, OH has been adjusted. We have also waived the reconnect fee from February...
2017. A credit in the amount of $467.70 will reflect on your next billing statement which includes the amount billed for [redacted] Rd as well as the reconnection fee in the amount of $52.00If you have additional questions or concerns please do not hesitate to contact our office. We are available Monday - Friday, 8:00-5:00. Our phone number is 1-800-272-5440.Thank YouReneeColumbia Gas Of Ohio
Thank You for your inquiry. This leak is classified as a Grade 2 leak. A leak which is recognized as being non-hazardous at the time of detection, but justifies scheduled repair based on probable future hazard. Grade 2 leak orders shall be re-inspected not later than the last day of the...
6th calendar month following the date discovered or last re-inspected. They must be repaired not later than the last day of the following calendar year from the date discovered, not to exceed 15 months. This leak was discovered 3/4/2015, it is located over the curb valve. On 5/11/15, we came out to investigate a report of dead vegetation. The service technician did not find gas readings near or around the tree. Also there was no indication of readings towards the house or street when making the initial visit back in March. Based on our premise visit 5/11/15, we determined the existing leakage is not responsible for damage to the tree. If there are additional concerns please contact our office. We are available Monday -Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
I would prefer Columbia Gas offer their findings, remedies, or compensation in written format. I have made several phone calls before this complaint that I received no information or anyone willing to listen to my concerns. Columbia Gas has the photos, next I would like them to respond with what their plans are to correct the situation in writing. If the Revdex.com believes this time I will get better assistance from a phone call, I would be willing to listen to Columbia Gas. However, I would prefer them to respond through this format for I have written proof of their offer.
I am sorry you are dissatisfied, but all of your billings were based on electronic reading thru the Automated Meter Reading device (AMR), except for the final read that you provided. Your reading on 12/1/2017 was 1594, the AMR reading on 11/1/2017 was 1523. That is why your final bill...
was $68.07, billing you for the 71ccf used over those 30 daysBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst I
Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, even if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. This charge has been part of the customer's bill, though at one...
point it was not itemized out. The charge is to cover such local distribution company costs as maintaining the gas lines, meter reading and billing. To a property owner with a quick turn over in their rental units, getting billed twice within a few weeks is not uncommon. Unfortunately, this cannot be changed.Cordially,Betsy | Columbia Gas of Ohio
I apologize for the inconvenience and any frustration this process has caused. I generally ask all customers to contact me 10-15 minutes after faxing any information to ensure we’ve receive the requested documents. As mentioned during our previous conversation, we are willing to help resolve the concern and plan to do so quickly. We are able to receive documents via fax ###-###-#### or email [redacted]Thank you
Thank You for your inquiry. I apologize for the inconvenience you feel you have experienced. Our records indicate a termination notice was sent to the property 8/5/2015. The notice quoted a due date of 8/19/15 and explained service would be terminated anytime on or after 8/20/15. Additionally a...
voicemail message was left in an attempt to establish arrangements and to serve as a reminder of the termination notice 8/17/15. Ample time was provided, taking into consideration the most recent payment on the account was dated 6/4/15. You stated in your concern you have two children that suffer with medical issues. Please keep in mind for future reference we offer the option of using a medical certificate for the purpose of extending a termination notice for 30 calendar days. Simply contact our office for guidance on that process. We are available Monday-Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
DEAR Revdex.com, PAMELA FROM THE RESTORATION DEPARTMENT IN OHIO LEFT ME TWO MESSAGES, BUT, NEVER A PHONE NUMBER. I CALLED THE ###-###-#### TEN TIMES THAT WAS IN PENNSYLVANIA WITH MY COMPLAINT. THAT IS THE REGULAR SERVICE NUMBER. THEY COMMUNICATED WITH THE RESTORATION DEPARTMENT THROUGH E-MAILS. OF COURSE,...
I WAS ON HOLD, HAD TO TALK TO SUPERVISORS, AND WAS HUNG UP ON ONCE. FINALLY ON 5-17-2016, I GOT THE RESTORATION DEPARTMENT NUMBER. IT WAS A BIG SECRET BEFORE. HER NAME IS PAMELA. ###-###-####. PLEASE HELP ME. THANK YOU
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting our office. We apologize for any inconvenience you have experienced. On May 6,2016 we attempted to restore service. According to our records the service technician indicated he arrived at 8:10am however he was unable to gain access to the premise. A second attempt was...
made May 8, 2016. A 30 minute call ahead was requested. The technician indicated he called multiple times however no one answered. Calls were made prior to 9:00am. Again, we were unable to access the premise. Currently we have appointment times available May 10, 2016. These are the requirements to restore service: an adult 18 or older must be present, we request access to all appliances including the thermostat. If there are pets in the home we ask that you secure them in an area away from where the technician will be working. If you request a 30 minute call ahead, the technician will make 2 attempts. He/She will call 15 minutes apart, if there is no answer the technician will leave a message advising to reschedule the appointment. Please keep in mind these calls may show on your caller id as a blocked/private number or a toll free number. The account holder can contact this office directly to reschedule. We are available Monday-Friday, 8:00am-5:00pm. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio/Strategic Initiatives
The amount required to restore service is $196.00 or Ms [redacted] can use a medical certification to restore her service since we are still within the 21 day time frame.
Ms [redacted], Could you please provide me with copies of your water bills from March 2016 through August 2016. I want to provide this information to the contractor as part of your complaint through this and the PUCO website. Thank You!Betsy | Columbia Gas of OhioStrategic Initiatives...
Analyst I
Hello,Records show Ms. [redacted] was dropped from PIPP 3-21-16 for Anniversarydefault. When the customer's Anniversary date comes around the customermust be current on their PIPP. I show Ms. [redacted]'s anniversary date was in February. At that time she owed $240 on her PIPP. Since...
that amount wasn't paid by the next billing date PIPP was cancelled.Once the customer has been dropped from PIPP they must pay their PIPP default to get back on PIPP. Every month when the account bills that current bill is added to the PIPP default so the amount will increase every month.Ms. [redacted] owed $240 on her 2-22-16 statement. We received an agency payment of $86.24 that was subtracted so she owed $153.76. the account billed on 3-22-16 and the current bill is $71.14.This $71.14 is added to the $153.76 increasing the PIPP default to $224.90.For Ms. [redacted] to get back on PIPP she will need to pay $224.90 before the account bills again on 4-21-16 or it will increase again.Thank you.
Thank You for your inquiry. Per our conversation September 26, 2016 you will receive credit in the amount of $52.00. The credit will apply to your current account balance. If you have additional questions or concerns please do not hesitate to contact this office. We are available Monday -...
Friday, 8:00-5:00. Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Our records indicate your service was restored October 13, 2017. Additionally your previous billing for [redacted] Rd. Cols, OH has been adjusted. We have also waived the reconnect fee from February...
2017. A credit in the amount of $467.70 will reflect on your next billing statement which includes the amount billed for [redacted] Rd as well as the reconnection fee in the amount of $52.00If you have additional questions or concerns please do not hesitate to contact our office. We are available Monday - Friday, 8:00-5:00. Our phone number is 1-800-272-5440.Thank YouReneeColumbia Gas Of Ohio
Thank You for your inquiry. This leak is classified as a Grade 2 leak. A leak which is recognized as being non-hazardous at the time of detection, but justifies scheduled repair based on probable future hazard. Grade 2 leak orders shall be re-inspected not later than the last day of the...
6th calendar month following the date discovered or last re-inspected. They must be repaired not later than the last day of the following calendar year from the date discovered, not to exceed 15 months. This leak was discovered 3/4/2015, it is located over the curb valve. On 5/11/15, we came out to investigate a report of dead vegetation. The service technician did not find gas readings near or around the tree. Also there was no indication of readings towards the house or street when making the initial visit back in March. Based on our premise visit 5/11/15, we determined the existing leakage is not responsible for damage to the tree. If there are additional concerns please contact our office. We are available Monday -Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
I would prefer Columbia Gas offer their findings, remedies, or compensation in written format. I have made several phone calls before this complaint that I received no information or anyone willing to listen to my concerns. Columbia Gas has the photos, next I would like them to respond with what their plans are to correct the situation in writing. If the Revdex.com believes this time I will get better assistance from a phone call, I would be willing to listen to Columbia Gas. However, I would prefer them to respond through this format for I have written proof of their offer.
I am sorry you are dissatisfied, but all of your billings were based on electronic reading thru the Automated Meter Reading device (AMR), except for the final read that you provided. Your reading on 12/1/2017 was 1594, the AMR reading on 11/1/2017 was 1523. That is why your final bill...
was $68.07, billing you for the 71ccf used over those 30 daysBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst I
Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, even if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. This charge has been part of the customer's bill, though at one...
point it was not itemized out. The charge is to cover such local distribution company costs as maintaining the gas lines, meter reading and billing. To a property owner with a quick turn over in their rental units, getting billed twice within a few weeks is not uncommon. Unfortunately, this cannot be changed.Cordially,Betsy | Columbia Gas of Ohio
I apologize for the inconvenience and any frustration this process has caused. I generally ask all customers to contact me 10-15 minutes after faxing any information to ensure we’ve receive the requested documents. As mentioned during our previous conversation, we are willing to help resolve the concern and plan to do so quickly. We are able to receive documents via fax ###-###-#### or email [redacted]Thank you
Thank You for your inquiry. I apologize for the inconvenience you feel you have experienced. Our records indicate a termination notice was sent to the property 8/5/2015. The notice quoted a due date of 8/19/15 and explained service would be terminated anytime on or after 8/20/15. Additionally a...
voicemail message was left in an attempt to establish arrangements and to serve as a reminder of the termination notice 8/17/15. Ample time was provided, taking into consideration the most recent payment on the account was dated 6/4/15. You stated in your concern you have two children that suffer with medical issues. Please keep in mind for future reference we offer the option of using a medical certificate for the purpose of extending a termination notice for 30 calendar days. Simply contact our office for guidance on that process. We are available Monday-Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
DEAR Revdex.com, PAMELA FROM THE RESTORATION DEPARTMENT IN OHIO LEFT ME TWO MESSAGES, BUT, NEVER A PHONE NUMBER. I CALLED THE ###-###-#### TEN TIMES THAT WAS IN PENNSYLVANIA WITH MY COMPLAINT. THAT IS THE REGULAR SERVICE NUMBER. THEY COMMUNICATED WITH THE RESTORATION DEPARTMENT THROUGH E-MAILS. OF COURSE,...
I WAS ON HOLD, HAD TO TALK TO SUPERVISORS, AND WAS HUNG UP ON ONCE. FINALLY ON 5-17-2016, I GOT THE RESTORATION DEPARTMENT NUMBER. IT WAS A BIG SECRET BEFORE. HER NAME IS PAMELA. ###-###-####. PLEASE HELP ME. THANK YOU
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]