Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure your being billed at the appropriate rate for your class of service. Customers who use more than 3000 ccf's annually are charged at a rate that could result in a higher bill. Your October...
bill will reflect any change in your rate as a result of our Annual Review. Your current months usage and consumption history appear on your bill each month. If the gas consumption is less then the rate will be adjusted accordingly. Once your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used.
Thank You for your inquiry. Our records show a termination notice printed on the bill dated 5/4/15. That notice advised service could be interrupted anytime on or after 5/20/15. In addition our service provider NCO attempted to make contact via telephone 5/15/2015 as a courtesy. We apologize...
for any inconvenience you have experienced. For future reference please contact our office to establish payment arrangements prior to the date listed on the termination notice. Our customer service office can be reached at ###-###-####, Monday - Friday 7:00-7:00. Thank You
Thank You for your inquiry. I apologize for the inconvenience you have experienced. Your reconnect fee in the amount of $52.00 will be applied to your balance in the form of a credit. Our records indicate the same technician attempted to gain access 6/12 & restored service 6/15/17. Our service...
technicians should always have photo ID available for verification. For future reference please make certain to obtain proper ID before allowing an individual to enter your home. We ask that you contact local law enforcement if an individual refuses or is unable to provide proper identification. Please contact this office directly if you have additional questions or concerns. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio
Mr [redacted] has agreed to accept the offer to go with a permanent easement for $10,000.00. The Land department is in the process of preparing the paperwork that will be sent to [redacted]
[redacted] SPOKE WITH A CUSTOMER SERVICE REPRESENTATIVE ON APRIL11, 2017 AND WAS ADVISED THAT SHE WOULD NEED TO MAKE HER PAYMENT BEFORE THE SHUT OFF DATE. SHE WAS ADVISED THAT IN ORDER TO AVOID SHUTOFF SHE MUST PAY $164.00 AND CALL BACK IN WITH THE RECEIPT NUMBER ANDSPEAK WITH A LIVE REPRESENTATIVE PRIOR TO THE SHUT OFF DATE 05/02/2017.SHE ADVISED THE REPRESENTATIVE THAT SHE WOULD MAKE HER PAYMENT ON APRIL 23RD. PER THE DATE ON THE RECEIPT THE PAYMENT WAS MADE ON APRIL 28TH, HOWEVER, IT WAS NOT CALLED INTO A LIVE REPRESENTATIVE TO PREVENT SHUT OFF, THEREFORE, GAS SERVICE WAS DISCONNECTED. MS. [redacted] WAS CORRECTLY ADVISED ON APRIL 11TH, HOWEVER,THOSE GUIDELINES WERE NOT FOLLOWED. A CREDIT ON THE ACCOUNT IS NOT WARRANTED.
I apologize for the inconvenience, and I have waived the $99 security deposit. I will say that our customer service was following Columbia Gas policy when you placed your Connect. The account # [redacted] 1 account was closed in 2010, and could not be used when you placed your...
connect in July 2015. There was no security deposit at that time because it was in your & [redacted]'s name ([redacted]). When you called to put the service into the LLC name in November, the account undergoes an Equifax credit check. That is what determines whether there is a security deposit billed. Our Customer Service Representative doesn't have the option to waive the security deposit.That being said, as mentioned before, I have waived the security deposit.Betsy / Columbia Gas of Ohio
Mr [redacted] started new service at [redacted], Reynoldsburg on 9/15/2016, and billed as follows: $28.90 on 09/22/16; $42.68 on 10/21/16; $55.95 on 11/21/16.Of the $127.53 billed for gas service through that 11/21/16 billing, a $100 payment posted on 12/2/2016, leaving a $27.53 balance....
Service was taken out of his name when a new tenant called to initiate service. His final bill for 11/21/16 through 12/2/16 was $38.73. Add to that the $27.53 balance, and $66.26 was due by 12/20/2016 (see attached bill)Because no payment was received by 12/20, collection letter #1 was mailed out on 12/21/2016. Your $66.26 payment was received and posted on 1/3/2017.Betsy | Columbia Gas of Ohio Regulated Revenue - Strategic Initiatives Analyst I
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I received this refund check today.
I am rejecting this response because: Is the first time that Revdex.com don't help me. Yes the account is zero because we are tired to fight this matter. My son paid the whole amount yesterday because I received a threatened letter the letter reads that they going to take legal action in my person. But after the May 17 is ten days and we moved on May 27 is only ten days not the whole month. Anyway you do what you want to do.
Regards,
[redacted]
Our records indicate a payment in the amount of $67.00 posted to your Columbia Gas account 4/17/17. Your financial institution did not honor that payment. The payment was returned 4/27/17 due to insufficient funds. Please provide documentation confirming the payment was deducted from your checking account. You may fax information submitted by your financial institution to ###-###-####. We will review the information & determine if a credit is due. Thank You Renee Columbia Gas Of Ohio
This had been turned over to our Corporate Insurance Office on 12/5/17, due to her damage claim. When I got her "I do not accept the response made by the business to resolve this complaint" notification, I sent an inquiry off to them. Here is what I heard back from them on 12/7/2017: "This claim isn’t even a claim. She stated there was no damage. Her property owner is responsible for the repairs to the furnace. She said she wanted to know why a tech told her the wrong information. I did not know that information. A Second tech was sent out and responded. We didn’t set this up as a claim because I asked if there was any damage, she said no." Dylan K[redacted]Claims Adjuster, Corporate Insurance This matter, 12523785, appears to be closed.
If you are disputing the billing you will need to provide the following information: 1.Copy of a dated least at the address where you lived. 2.Payroll stuff from the time period showing the street address where you lived. 3.Bank Statement from that time period showing the street address where you lived. 4.Other official documents that have your name and street address shown and are dated during the period the bill was incurred. If you are trying to establish service at a new address, you can pay $175.00 on the old bill until you are able to provide the information above. The balance will be transferred to your new address until proper information has been provided to relieve you of the debt.
Thank You for your inquiry. We apologize for any inconvenience you feel you have experienced. Our records indicate gas service was restored to your address 10/23/15. As a courtesy a credit has been applied to your first billing. If you have additional questions or concerns please contact...
our office Monday- Friday , 8:00-5:00. Our phone number is ###-###-####. Columbia Gas Of Ohio Strategic Initiatives
this response does not address why the payment was removed and then sent back to my bank twice and why they have still not added the payment to my account.
I contacted the customer and was advised that she received the $218.74 check last week. She had already received the $50 atonement check.She was upset with the customer service and the supervisors that she spoke to the last couple of weeks. I advised I would send complaint to management.Thank youIf you have any questions/concerns please contact me.
I apologize for the late response, here at Columbia Gas, we started heating season with the assistance agencies, and have been overwhelmed.I also apologize that the Dead Meter at [redacted] was not investigated sooner. I can write off $391.63 of the $728.63 billed. I still...
believe you used closer to the 955ccfs (see attached), but because this was not dealt with in a more timely manner, I am willing to credit the $391.63.Let me know if this is acceptable. If so I would also like to reset you on a different payment plan. Thank You! Betsy - Columbia Gas Customer Care & Regulatory Compliance.###-###-####
Our records indicate the final bill was issued 2/18/16. Additionally a collection notice was issued 3/8/16. In review of the call placed 2/18/16 the mailing address on file was/is correct. No records were located indicating the customer was advised to pay a lesser amount than what the final bill...
reflected. The account was assigned to a collection agency as of 4/26/16. Service at the address was active from 8/7/15-2/18/16. During that time period we received a total of four payments on the account. We received the last payment 4/28/16 in the amount of $100.00. Unfortunately we are unable to make payment arrangements on the balance. Please contact Online Collection Agency for payment arrangements at 1-800-765-5794.
Thank You, for your inquiry. Our records indicate gas service is currently off to the property due to existing house line leakage. For safety reasons, we are unable to connect service until repairs are complete. It is the responsibility of the property owner to secure a qualified contractor to...
complete the repair. Please notify our office if repairs are complete. A representative will schedule a connection order for the next business day. We will schedule for the same day based on availability.Our Customer Contact Center can be reached Monday - Friday 7:00AM -7:00PM. Their phone number is ###-###-####.Columbia Gas Of Ohio Strategic Initiatives
I havent responded because the directed action was to call same group that got me nowhere for a year. I didnt figure columbia gave much of a sh_t what Revdex.com thought. They screwed up and dont want to address it now. Ill just try to go down there and see if I can talk to someone else, just for kicks.
We have attempted to reach this customer by phone in order to assist her with resolution of this concern. A voicemail message was left providing our contact information. A previous account number or address would be helpful to start the process. The customer may contact our office...
at ###-###-####. We are available Monday-Friday 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure your being billed at the appropriate rate for your class of service. Customers who use more than 3000 ccf's annually are charged at a rate that could result in a higher bill. Your October...
bill will reflect any change in your rate as a result of our Annual Review. Your current months usage and consumption history appear on your bill each month. If the gas consumption is less then the rate will be adjusted accordingly. Once your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used.
Thank You for your inquiry. Our records show a termination notice printed on the bill dated 5/4/15. That notice advised service could be interrupted anytime on or after 5/20/15. In addition our service provider NCO attempted to make contact via telephone 5/15/2015 as a courtesy. We apologize...
for any inconvenience you have experienced. For future reference please contact our office to establish payment arrangements prior to the date listed on the termination notice. Our customer service office can be reached at ###-###-####, Monday - Friday 7:00-7:00. Thank You
Thank You for your inquiry. I apologize for the inconvenience you have experienced. Your reconnect fee in the amount of $52.00 will be applied to your balance in the form of a credit. Our records indicate the same technician attempted to gain access 6/12 & restored service 6/15/17. Our service...
technicians should always have photo ID available for verification. For future reference please make certain to obtain proper ID before allowing an individual to enter your home. We ask that you contact local law enforcement if an individual refuses or is unable to provide proper identification. Please contact this office directly if you have additional questions or concerns. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio
Mr [redacted] has agreed to accept the offer to go with a permanent easement for $10,000.00. The Land department is in the process of preparing the paperwork that will be sent to [redacted]
[redacted] SPOKE WITH A CUSTOMER SERVICE REPRESENTATIVE ON APRIL11, 2017 AND WAS ADVISED THAT SHE WOULD NEED TO MAKE HER PAYMENT BEFORE THE SHUT OFF DATE. SHE WAS ADVISED THAT IN ORDER TO AVOID SHUTOFF SHE MUST PAY $164.00 AND CALL BACK IN WITH THE RECEIPT NUMBER ANDSPEAK WITH A LIVE REPRESENTATIVE PRIOR TO THE SHUT OFF DATE 05/02/2017.SHE ADVISED THE REPRESENTATIVE THAT SHE WOULD MAKE HER PAYMENT ON APRIL 23RD. PER THE DATE ON THE RECEIPT THE PAYMENT WAS MADE ON APRIL 28TH, HOWEVER, IT WAS NOT CALLED INTO A LIVE REPRESENTATIVE TO PREVENT SHUT OFF, THEREFORE, GAS SERVICE WAS DISCONNECTED. MS. [redacted] WAS CORRECTLY ADVISED ON APRIL 11TH, HOWEVER,THOSE GUIDELINES WERE NOT FOLLOWED. A CREDIT ON THE ACCOUNT IS NOT WARRANTED.
I apologize for the inconvenience, and I have waived the $99 security deposit. I will say that our customer service was following Columbia Gas policy when you placed your Connect. The account # [redacted] 1 account was closed in 2010, and could not be used when you placed your...
connect in July 2015. There was no security deposit at that time because it was in your & [redacted]'s name ([redacted]). When you called to put the service into the LLC name in November, the account undergoes an Equifax credit check. That is what determines whether there is a security deposit billed. Our Customer Service Representative doesn't have the option to waive the security deposit.That being said, as mentioned before, I have waived the security deposit.Betsy / Columbia Gas of Ohio
Mr [redacted] started new service at [redacted], Reynoldsburg on 9/15/2016, and billed as follows: $28.90 on 09/22/16; $42.68 on 10/21/16; $55.95 on 11/21/16.Of the $127.53 billed for gas service through that 11/21/16 billing, a $100 payment posted on 12/2/2016, leaving a $27.53 balance....
Service was taken out of his name when a new tenant called to initiate service. His final bill for 11/21/16 through 12/2/16 was $38.73. Add to that the $27.53 balance, and $66.26 was due by 12/20/2016 (see attached bill)Because no payment was received by 12/20, collection letter #1 was mailed out on 12/21/2016. Your $66.26 payment was received and posted on 1/3/2017.Betsy | Columbia Gas of Ohio Regulated Revenue - Strategic Initiatives Analyst I
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I received this refund check today.
I am rejecting this response because: Is the first time that Revdex.com don't help me. Yes the account is zero because we are tired to fight this matter. My son paid the whole amount yesterday because I received a threatened letter the letter reads that they going to take legal action in my person. But after the May 17 is ten days and we moved on May 27 is only ten days not the whole month. Anyway you do what you want to do.
Regards,
[redacted]
Our records indicate a payment in the amount of $67.00 posted to your Columbia Gas account 4/17/17. Your financial institution did not honor that payment. The payment was returned 4/27/17 due to insufficient funds. Please provide documentation confirming the payment was deducted from your checking account. You may fax information submitted by your financial institution to ###-###-####. We will review the information & determine if a credit is due. Thank You Renee Columbia Gas Of Ohio
This had been turned over to our Corporate Insurance Office on 12/5/17, due to her damage claim. When I got her "I do not accept the response made by the business to resolve this complaint" notification, I sent an inquiry off to them. Here is what I heard back from them on 12/7/2017: "This claim isn’t even a claim. She stated there was no damage. Her property owner is responsible for the repairs to the furnace. She said she wanted to know why a tech told her the wrong information. I did not know that information. A Second tech was sent out and responded. We didn’t set this up as a claim because I asked if there was any damage, she said no." Dylan K[redacted]Claims Adjuster, Corporate Insurance This matter, 12523785, appears to be closed.
If you are disputing the billing you will need to provide the following information: 1.Copy of a dated least at the address where you lived. 2.Payroll stuff from the time period showing the street address where you lived. 3.Bank Statement from that time period showing the street address where you lived. 4.Other official documents that have your name and street address shown and are dated during the period the bill was incurred. If you are trying to establish service at a new address, you can pay $175.00 on the old bill until you are able to provide the information above. The balance will be transferred to your new address until proper information has been provided to relieve you of the debt.
Thank You for your inquiry. We apologize for any inconvenience you feel you have experienced. Our records indicate gas service was restored to your address 10/23/15. As a courtesy a credit has been applied to your first billing. If you have additional questions or concerns please contact...
our office Monday- Friday , 8:00-5:00. Our phone number is ###-###-####. Columbia Gas Of Ohio Strategic Initiatives
this response does not address why the payment was removed and then sent back to my bank twice and why they have still not added the payment to my account.
I contacted the customer and was advised that she received the $218.74 check last week. She had already received the $50 atonement check.She was upset with the customer service and the supervisors that she spoke to the last couple of weeks. I advised I would send complaint to management.Thank youIf you have any questions/concerns please contact me.
I apologize for the late response, here at Columbia Gas, we started heating season with the assistance agencies, and have been overwhelmed.I also apologize that the Dead Meter at [redacted] was not investigated sooner. I can write off $391.63 of the $728.63 billed. I still...
believe you used closer to the 955ccfs (see attached), but because this was not dealt with in a more timely manner, I am willing to credit the $391.63.Let me know if this is acceptable. If so I would also like to reset you on a different payment plan. Thank You! Betsy - Columbia Gas Customer Care & Regulatory Compliance.###-###-####
Our records indicate the final bill was issued 2/18/16. Additionally a collection notice was issued 3/8/16. In review of the call placed 2/18/16 the mailing address on file was/is correct. No records were located indicating the customer was advised to pay a lesser amount than what the final bill...
reflected. The account was assigned to a collection agency as of 4/26/16. Service at the address was active from 8/7/15-2/18/16. During that time period we received a total of four payments on the account. We received the last payment 4/28/16 in the amount of $100.00. Unfortunately we are unable to make payment arrangements on the balance. Please contact Online Collection Agency for payment arrangements at 1-800-765-5794.
Thank You, for your inquiry. Our records indicate gas service is currently off to the property due to existing house line leakage. For safety reasons, we are unable to connect service until repairs are complete. It is the responsibility of the property owner to secure a qualified contractor to...
complete the repair. Please notify our office if repairs are complete. A representative will schedule a connection order for the next business day. We will schedule for the same day based on availability.Our Customer Contact Center can be reached Monday - Friday 7:00AM -7:00PM. Their phone number is ###-###-####.Columbia Gas Of Ohio Strategic Initiatives
I havent responded because the directed action was to call same group that got me nowhere for a year. I didnt figure columbia gave much of a sh_t what Revdex.com thought. They screwed up and dont want to address it now. Ill just try to go down there and see if I can talk to someone else, just for kicks.
We have attempted to reach this customer by phone in order to assist her with resolution of this concern. A voicemail message was left providing our contact information. A previous account number or address would be helpful to start the process. The customer may contact our office...
at ###-###-####. We are available Monday-Friday 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives