Thank You for your inquiry. Per our conversation 7/7/16 all charges have been reversed. The account currently reflects a zero balance. If you have additional questions or concerns our office can be reached Monday- Friday 8:00-5:00. Our phone number is ###-###-####.Thank You , AgainStrategic...
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Although [redacted] will not be awarded any of the dollars he is disputing, I do want to make sure that we have GOOD access arrangements to complete his order this evening. I am showing an appointment is scheduled for today, to be worked between 4 and 8 PM. The access into the home is not...
clear, and I even listened to the phone call with the Senior Rep. The front door is unlocked, no dogs on the property, and if the order can possibly be worked before 7PM, all is good. IF they are unable to get to this order before 7pm, someone 18 or older must be there for access.I tried to call you, and I know that you are most likely at work. You have no voicemail, so hopefully you will see this and call me on a break. If not, this is what your pending order shows:Appointment between 4pm and 8pm; FRONT DOOR UNLOCKED FOR ACCESS, CUST WORKS IN [redacted], WILL BE HOME AFTER 7PM. SAFE TO ENTER, DOGS NOT ON PROPERTY PER [redacted]. CONTACT # ###-###-####. Please call this office if this office if access arrangements are no good, ###-###-####. We are here until 5pm.
[redacted], Thank you for the conversation moments ago. Columbia Gas does not certify our service technicians to verify or repair work completed on appliances. I hope during the conversation I was able to provide you with valuable information which may help your concerns regarding carbon...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank You for your inquiry. Your property management company confirmed the move out date. The billing for the address of [redacted] Dr. A North Royalton, OH will be adjusted to reflect an end date of 8/27/2016. If you have additional questions or concerns please contact this office directly...
at ###-###-####. We are available Monday - Friday 8:00-5:00. Renee Strategic Initiatives Columbia Gas Of Ohio--
[redacted] [redacted]
[redacted] COLUMBUS Desired Settlement: I would like to have this safety inspection done on a Monday in June. Unfortunately, we are unable to wait until June to complete the inside inspection. An order has been placed to complete the inspection today. Please see...
the mandated guidelines below for completing the mandated inside inspections. https://www.ecfr.gov/cgi-bin/text-idx?SID=17efe67cd42957c63ed1c16ae1e546f5&n...⇄
As agreed upon the conversation on 8/25/2016, Columbia Gas will follow up with you on 9/22/2016 to determine the best course of action for the restoration of your property. We both understand the date of completion of restoration may be delayed due to weather conditions. Mark, Renee and I will remain in contact with you in order to resolve your concern.Thank you
Connect order placed 8/18 to be worked 8/23 with call ahead. Service Tech attempted to call customer, no answer. Order rescheduled for 8/24/2017, then again for 8/25/2017 to be worked between 8am and 10am. 8/25/2017 - Arrived at 8:05am, completed Connect @ 8:25am Betsy -...
Columbia Gas of OhioCustomer Care & Regulatory Compliance
A termination notice was sent to your address on May 30, 2017 advising that your service would be disconnected in the amount of $179.00 on or after June 14, 2017. Payment arrangements were not made, therefore, the service was disconnected. The amount needed to restore your service is...
$231.00 total. This includes the $52.00 reconnect fee the termination notice amount of $179.00.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...
Resolved]
Complaint: [redacted]
I am rejecting this response because: theu suck at following thru on their promises. Let's see if they actually do it !!!!!
Regards,
[redacted]
Columbia Gas was given approval by the Public Utilities Commission of Ohio to bill the Fixed Delivery Charge and Infrastructure Replacement Program Rider on every statement that goes out.
As stated in the previous response service ended in your name effective May 27,2017. You were not billed beyond that date. There is no adjustment due. Currently your account reflects a zero balance. Thank You
Thank You for your response. Information/responses via the Revdex.com may be received from this particular department; only. All other external departments will contact you via phone. Additional information may be required for your existing claim. A representative will follow up with you via phone if they require more information. You will receive the results of your claim in writing via mail. All photographs you provided have been submitted to the involved individuals/departments for further research. Thank You
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976502, and find the resolution is satisfactory to me.
Regards,
Kelley B[redacted]
Thank You for your inquiry. Unfortunately we are unable to forgive the entire balance however a credit in the amount of $168.88 will be applied to this account. The credit includes the billing from 11/14-12/17 & your final bill from 12/17-12/20. A refund may be issued within 14 business days....
Please follow up with our office to confirm your current mailing address. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####.Thank YouReneeColumbia Gas Of OhioCustomer Care & Regulatory Compliance
Thank You for your inquiry. We apologize for the inconvenience you have experienced. A representative from [redacted] will be in contact with you in order to address your concerns. Additionally errors associated with this concern will be handled internally and used for coaching purposes. If...
you have additional questions for this office please contact us directly. Our phone number is ###-###-####. We are available Monday - Friday 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
Thank You for your inquiry. Per our conversation 7/7/16 all charges have been reversed. The account currently reflects a zero balance. If you have additional questions or concerns our office can be reached Monday- Friday 8:00-5:00. Our phone number is ###-###-####.Thank You , AgainStrategic...
InitiativesColumbia Gas Of Ohio
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Although [redacted] will not be awarded any of the dollars he is disputing, I do want to make sure that we have GOOD access arrangements to complete his order this evening. I am showing an appointment is scheduled for today, to be worked between 4 and 8 PM. The access into the home is not...
clear, and I even listened to the phone call with the Senior Rep. The front door is unlocked, no dogs on the property, and if the order can possibly be worked before 7PM, all is good. IF they are unable to get to this order before 7pm, someone 18 or older must be there for access.I tried to call you, and I know that you are most likely at work. You have no voicemail, so hopefully you will see this and call me on a break. If not, this is what your pending order shows:Appointment between 4pm and 8pm; FRONT DOOR UNLOCKED FOR ACCESS, CUST WORKS IN [redacted], WILL BE HOME AFTER 7PM. SAFE TO ENTER, DOGS NOT ON PROPERTY PER [redacted]. CONTACT # ###-###-####. Please call this office if this office if access arrangements are no good, ###-###-####. We are here until 5pm.
[redacted], Thank you for the conversation moments ago. Columbia Gas does not certify our service technicians to verify or repair work completed on appliances. I hope during the conversation I was able to provide you with valuable information which may help your concerns regarding carbon...
monoxide. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank You for your inquiry. Your property management company confirmed the move out date. The billing for the address of [redacted] Dr. A North Royalton, OH will be adjusted to reflect an end date of 8/27/2016. If you have additional questions or concerns please contact this office directly...
at ###-###-####. We are available Monday - Friday 8:00-5:00. Renee Strategic Initiatives Columbia Gas Of Ohio--
[redacted] [redacted]
[redacted] COLUMBUS Desired Settlement: I would like to have this safety inspection done on a Monday in June. Unfortunately, we are unable to wait until June to complete the inside inspection. An order has been placed to complete the inspection today. Please see...
the mandated guidelines below for completing the mandated inside inspections. https://www.ecfr.gov/cgi-bin/text-idx?SID=17efe67cd42957c63ed1c16ae1e546f5&n...⇄
Dear Maam, Sir, my problem with Columbia Gas has been resolved, Thank You!
As agreed upon the conversation on 8/25/2016, Columbia Gas will follow up with you on 9/22/2016 to determine the best course of action for the restoration of your property. We both understand the date of completion of restoration may be delayed due to weather conditions. Mark, Renee and I will remain in contact with you in order to resolve your concern.Thank you
Connect order placed 8/18 to be worked 8/23 with call ahead. Service Tech attempted to call customer, no answer. Order rescheduled for 8/24/2017, then again for 8/25/2017 to be worked between 8am and 10am. 8/25/2017 - Arrived at 8:05am, completed Connect @ 8:25am Betsy -...
Columbia Gas of OhioCustomer Care & Regulatory Compliance
A termination notice was sent to your address on May 30, 2017 advising that your service would be disconnected in the amount of $179.00 on or after June 14, 2017. Payment arrangements were not made, therefore, the service was disconnected. The amount needed to restore your service is...
$231.00 total. This includes the $52.00 reconnect fee the termination notice amount of $179.00.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...
Resolved]
Complaint: [redacted]
I am rejecting this response because: theu suck at following thru on their promises. Let's see if they actually do it !!!!!
Regards,
[redacted]
Columbia Gas was given approval by the Public Utilities Commission of Ohio to bill the Fixed Delivery Charge and Infrastructure Replacement Program Rider on every statement that goes out.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
As stated in the previous response service ended in your name effective May 27,2017. You were not billed beyond that date. There is no adjustment due. Currently your account reflects a zero balance. Thank You
Thank You for your response. Information/responses via the Revdex.com may be received from this particular department; only. All other external departments will contact you via phone. Additional information may be required for your existing claim. A representative will follow up with you via phone if they require more information. You will receive the results of your claim in writing via mail. All photographs you provided have been submitted to the involved individuals/departments for further research. Thank You
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976502, and find the resolution is satisfactory to me.
Regards,
Kelley B[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Thank You for your inquiry. Unfortunately we are unable to forgive the entire balance however a credit in the amount of $168.88 will be applied to this account. The credit includes the billing from 11/14-12/17 & your final bill from 12/17-12/20. A refund may be issued within 14 business days....
Please follow up with our office to confirm your current mailing address. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####.Thank YouReneeColumbia Gas Of OhioCustomer Care & Regulatory Compliance
Thank You for your inquiry. We apologize for the inconvenience you have experienced. A representative from [redacted] will be in contact with you in order to address your concerns. Additionally errors associated with this concern will be handled internally and used for coaching purposes. If...
you have additional questions for this office please contact us directly. Our phone number is ###-###-####. We are available Monday - Friday 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives