[redacted] had a termination notice in the amount of $166.04 scheduled for shut off on March 21st. When the collector arrived at the property to disconnect the service, the customer had a lock on the meter and trash over the curb valve. A service technician was sent out on March 22nd to turn the...
gas off and pull the meter for tampering. Payment arrangements are always available prior to shut off. A voice mail message was left at 10:39am on March 28th to advise Mr [redacted] to pay $88.00 tampering fee to restore service, however, he has not returned my call. Gladys H[redacted]Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio1-800-272-5440[redacted]@nisource.com
Mrs [redacted],Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. The charge is to cover such local distribution company...
costs as maintaining the gas lines, meter reading and billing.Please keep this in mind should you move again. I will credit your account $15.00 this time. The adjusted final bill for your [redacted] Dr account is $12.25.Cordially,Betsy ~ Columbia Gas of Ohio
A bad debt affidavit was provided. The customer will need to provide bank statements or bills with her name and the mailing address during the time line of the old billing from June 26, 2007 to June 24, 2008.
Thank You for your inquiry. Our records indicate your service was restored 6/29/17. The most recent payment reflected on your account posted 6/29/17. Prior to that date the last payment we received was dated 1/30/17. Please submit a copy of your bank statement or verification from your bank...
regarding missing payments. It appears you generally make payments online. Please confirm your payments are going to the account number reflected on your Columbia Gas Of Ohio monthly statement. You may fax the above information to ###-###-#### or send via email to [redacted]. We want to ensure you receive proper credit for your payments. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio
Thank You for your inquiry. Our records indicate your refund in the amount of $1687.40 was approved, effective 9/29/16. You will receive a refund check within 10-14 business days. Additionally, you noted in your concern that this account is inactive. The address you referenced is currently active in...
your name. Please reach out to our Customer Contact Center at ###-###-####, Monday- Friday between the hours of 7:00 (a)-7:00(p.) or Saturday from 8:00 (a) - noon in order to schedule a disconnect of service.Please contact this office directly if you have additional concerns. We are available Monday - Friday, 8:00 (a) - 5:00 (p.) Our phone number is ###-###-####. ReneeStrategic InitiativesColumbia Gas Of Ohio
Thank You for your inquiry. Our records indicate a representative contacted you March 29, 2017. Currently you are able to access the website and order the products noted in your email. If you experience additional issues please contact this office directly. Our phone number is ###-###-####. We are...
available Monday - Friday 8:00-5:00. Renee Columbia Gas Of Ohio
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Based on review of the call placed 8/23/16 the mailing address as well as contact information have been updated. As a courtesy, fees associated with termination of service have been applied to your account balance...
in the form of a credit. If you have additional questions or concerns please contact our office directly. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for contacting our office. According to our records a letter was issued from [redacted] Pipeline April 6, 2016. The claim referenced was denied. If there is additional documentation supporting your claim please forward that information to the email address noted in the claim denial letter.If...
you have additional questions or concerns please contact this office directly at ###-###-####. We are available Monday - Friday 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I never asked for money. I just want people to know how terribly peopke get treated. You tech called AGain and did not show. See I actually DO my job and cant get away to catch calls because I deal with customers. Ohh btw gas is still not on. Lets see trch heard an imaginary dog lol. This was my favority. Then left a dirty note saying shelves were blocking access. The guy soent less than two minutes in my house and didnt even take the time to check the back room in the basement instead he assumed a vent betweek back room and finished basenent waa the furnace access. At this point they are just playing games. Ive now contacted the attieney generals office and my attorney as im fed up with you guys and now I do want compensated bt my attorney will gandke that. I just want my gas on as a step one with no thirty minute phone call. Ill draw big red arrows directing them to furnace and tell them what it looks like if needed. I do not even remotely accept resolution. I do appreciate the phone call that night as that individual was trying to help but he cant overcome your techs horrible service and the danade and issues they have caused.
Thank You for contacting our office. Per the customer's request payment in the amount of $64.46 made via Bill Matrix was reversed and applied to a Debit Express Debit Card 12/8/16. Additionally the payment made via Web Self Services was returned as well 12/29/16. The amount of this payment was also $64.46. Both payments were cancelled/rejected or reversed. A valid payment in the amount of $50.00 was received 12/9/16. Leaving the customer still responsible for the amount of $64.46. A bill issued 12/16/16 for the amount of $59.00, leaving the customer responsible for payment in the amount of $ 123.46 ($59.00 + $64.46). No payment was received. A bill issued 1/19/17, making another payment due in the amount of $59.00 adding to the existing balance of $123.46( $123.46 + $59.00.) Making the balance owed $182.46. The balance currently owed is correct. Both payments paid in the amount of $64.46 were essentially cancelled out. A payment in the amount of $50.00 applied 12/9/16 is the only payment the customer received credit for during the time period of 12/2/16 - current. If there is documentation confirming otherwise, please fax or email that information for review. Our email address is [email protected]. Our fax number is ###-###-####. If you would like to speak with our office via phone we are available Monday- Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Renee Columbia Gas Of Ohio Strategic Initiatives
Columbia Gas of Ohio continues to work diligently with its contracting company [redacted] to bring resolution to Mrs. [redacted] concerns. Due to the nature of the concern, the complaint has been submitted to [redacted] claims department in order to provide a decision or resolution. Columbia Gas needs additional time to work with its contracting company [redacted] in order to resolve this matter.Thank you
The payment in the amount of $164.00 has been found by the cash team. An order has been sent out for today to restore service. Ms [redacted] has been advised to contact the office for payment arrangements prior to the shut off date to prevent service from being disconnected.
The service line construction coordinator for this AMRP project went out and visited Mr. [redacted] today. They agreed upon a location outside of the customer's home to move the meter. Daniel B[redacted], External Affairs SpecialistBetsy, Columbia Gas of OhioCustomer Care and Regulatory Compliance
Thank You for your inquiry. The balance in the amount of $80.04 has been removed from your name. If you require additional assistance please do not hesitate to contact this office. Our phone number is ###-###-####. We are available Monday- Friday, 8:00-5:00. Thank You Strategic...
I listened to the call that was placed on 10/3/2017 by [redacted], and when asked if he needed to disconnect service at the [redacted] address, he said they would still be in that unit for a couple more weeks. She then asked if he just wanted to call back when ready to...
have that service taken out of his name, he said Yes. I have checked for other calls from [redacted], none came in until 11/1/2017. I am unable to credit the $98.26 balance that was the balance of his 10/05/17 billing through his 11/7/17 final date. I did credit the final billed amount of $28.78 for the 11/3 to 11/7 billing. The meter reading, regular billing date was 11/3, so I ended his service as of that date. Betsy -- Columbia Gas of OhioCustomer Care & Regulatory Compliance
I replied to Ms [redacted]'s inquiry/complaint made through the PUCO. Here is a copy of investigator's questions and my responses:-Please explain the disconnection. On every customer statement, the PIPP Plus anniversary date and Income reverification date is given.Unfortunately Ms [redacted]...
was due to reverify in May 2015. When she had not reverified by the end of her grace period, she was removed from PIPP on 7/28/2015.-Please confirm the customer has auto-pay on the account. She is not set up on Autopay through Columbia Gas, but may have arranged something through her bank.-Please state what is required to restore service. The customer needs to reverify PIPP eligibility, then can pay the PIPP default amount of $38.16 +$52 reconnection fee = $90.16.-Please confirm PIPP verification and amount. Last reverified 5/14/2014, $10/monthI have no record of Ms [redacted] reverifying her PIPP this year.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue
Thank You for your inquiry. We apologize for any inconvenience this issue has caused. Currently we are in the process of investigating the switched meter issue you referenced in your concern. A representative will follow up with you upon completion of that investigation. In the meantime if you have...
additional questions or concerns please contact this office directly. We are available Monday- Friday 8:00-5:00. Our phone number is ###-###-####. Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
[redacted] had a termination notice in the amount of $166.04 scheduled for shut off on March 21st. When the collector arrived at the property to disconnect the service, the customer had a lock on the meter and trash over the curb valve. A service technician was sent out on March 22nd to turn the...
gas off and pull the meter for tampering. Payment arrangements are always available prior to shut off. A voice mail message was left at 10:39am on March 28th to advise Mr [redacted] to pay $88.00 tampering fee to restore service, however, he has not returned my call. Gladys H[redacted]Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio1-800-272-5440[redacted]@nisource.com
Mrs [redacted],Every bill that Columbia Gas of Ohio sends out has Minimum Customer Charge of $26.73, if no consumption is billed. This charge was applied for, and approved by the Public Utilities Commission of Ohio in 2008. The charge is to cover such local distribution company...
costs as maintaining the gas lines, meter reading and billing.Please keep this in mind should you move again. I will credit your account $15.00 this time. The adjusted final bill for your [redacted] Dr account is $12.25.Cordially,Betsy ~ Columbia Gas of Ohio
A voice mail message was left on 02-16-17 at 1:57pm advising Ms [redacted] that COH is in the process of sending a refund of $38.00 for fees.
A bad debt affidavit was provided. The customer will need to provide bank statements or bills with her name and the mailing address during the time line of the old billing from June 26, 2007 to June 24, 2008.
Thank You for your inquiry. Our records indicate your service was restored 6/29/17. The most recent payment reflected on your account posted 6/29/17. Prior to that date the last payment we received was dated 1/30/17. Please submit a copy of your bank statement or verification from your bank...
regarding missing payments. It appears you generally make payments online. Please confirm your payments are going to the account number reflected on your Columbia Gas Of Ohio monthly statement. You may fax the above information to ###-###-#### or send via email to [redacted]. We want to ensure you receive proper credit for your payments. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio
Thank You for your inquiry. Our records indicate your refund in the amount of $1687.40 was approved, effective 9/29/16. You will receive a refund check within 10-14 business days. Additionally, you noted in your concern that this account is inactive. The address you referenced is currently active in...
your name. Please reach out to our Customer Contact Center at ###-###-####, Monday- Friday between the hours of 7:00 (a)-7:00(p.) or Saturday from 8:00 (a) - noon in order to schedule a disconnect of service.Please contact this office directly if you have additional concerns. We are available Monday - Friday, 8:00 (a) - 5:00 (p.) Our phone number is ###-###-####. ReneeStrategic InitiativesColumbia Gas Of Ohio
Thank You for your inquiry. Our records indicate a representative contacted you March 29, 2017. Currently you are able to access the website and order the products noted in your email. If you experience additional issues please contact this office directly. Our phone number is ###-###-####. We are...
available Monday - Friday 8:00-5:00. Renee Columbia Gas Of Ohio
Thank You for your inquiry. We apologize for the inconvenience you have experienced. Based on review of the call placed 8/23/16 the mailing address as well as contact information have been updated. As a courtesy, fees associated with termination of service have been applied to your account balance...
in the form of a credit. If you have additional questions or concerns please contact our office directly. We are available Monday - Friday, 8:00-5:00. Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for contacting our office. According to our records a letter was issued from [redacted] Pipeline April 6, 2016. The claim referenced was denied. If there is additional documentation supporting your claim please forward that information to the email address noted in the claim denial letter.If...
you have additional questions or concerns please contact this office directly at ###-###-####. We are available Monday - Friday 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I never asked for money. I just want people to know how terribly peopke get treated. You tech called AGain and did not show. See I actually DO my job and cant get away to catch calls because I deal with customers. Ohh btw gas is still not on. Lets see trch heard an imaginary dog lol. This was my favority. Then left a dirty note saying shelves were blocking access. The guy soent less than two minutes in my house and didnt even take the time to check the back room in the basement instead he assumed a vent betweek back room and finished basenent waa the furnace access. At this point they are just playing games. Ive now contacted the attieney generals office and my attorney as im fed up with you guys and now I do want compensated bt my attorney will gandke that. I just want my gas on as a step one with no thirty minute phone call. Ill draw big red arrows directing them to furnace and tell them what it looks like if needed. I do not even remotely accept resolution. I do appreciate the phone call that night as that individual was trying to help but he cant overcome your techs horrible service and the danade and issues they have caused.
Thank You for contacting our office. Per the customer's request payment in the amount of $64.46 made via Bill Matrix was reversed and applied to a Debit Express Debit Card 12/8/16. Additionally the payment made via Web Self Services was returned as well 12/29/16. The amount of this payment was also $64.46. Both payments were cancelled/rejected or reversed. A valid payment in the amount of $50.00 was received 12/9/16. Leaving the customer still responsible for the amount of $64.46. A bill issued 12/16/16 for the amount of $59.00, leaving the customer responsible for payment in the amount of $ 123.46 ($59.00 + $64.46). No payment was received. A bill issued 1/19/17, making another payment due in the amount of $59.00 adding to the existing balance of $123.46( $123.46 + $59.00.) Making the balance owed $182.46. The balance currently owed is correct. Both payments paid in the amount of $64.46 were essentially cancelled out. A payment in the amount of $50.00 applied 12/9/16 is the only payment the customer received credit for during the time period of 12/2/16 - current. If there is documentation confirming otherwise, please fax or email that information for review. Our email address is [email protected]. Our fax number is ###-###-####. If you would like to speak with our office via phone we are available Monday- Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Renee Columbia Gas Of Ohio Strategic Initiatives
Columbia Gas of Ohio continues to work diligently with its contracting company [redacted] to bring resolution to Mrs. [redacted] concerns. Due to the nature of the concern, the complaint has been submitted to [redacted] claims department in order to provide a decision or resolution. Columbia Gas needs additional time to work with its contracting company [redacted] in order to resolve this matter.Thank you
The payment in the amount of $164.00 has been found by the cash team. An order has been sent out for today to restore service. Ms [redacted] has been advised to contact the office for payment arrangements prior to the shut off date to prevent service from being disconnected.
The service line construction coordinator for this AMRP project went out and visited Mr. [redacted] today. They agreed upon a location outside of the customer's home to move the meter. Daniel B[redacted], External Affairs SpecialistBetsy, Columbia Gas of OhioCustomer Care and Regulatory Compliance
Yes, the Property owner was billed for 29 days of service. Again, we are permitted to bill a customer whether it be for 1 day or 34.
Please see the information below. The minimum customer charge has been adjusted and a corrected bill sent. The customer has a zero balance
Thank You for your inquiry. The balance in the amount of $80.04 has been removed from your name. If you require additional assistance please do not hesitate to contact this office. Our phone number is ###-###-####. We are available Monday- Friday, 8:00-5:00. Thank You Strategic...
Initiatives Columbia Gas Of Ohio
I listened to the call that was placed on 10/3/2017 by [redacted], and when asked if he needed to disconnect service at the [redacted] address, he said they would still be in that unit for a couple more weeks. She then asked if he just wanted to call back when ready to...
have that service taken out of his name, he said Yes. I have checked for other calls from [redacted], none came in until 11/1/2017. I am unable to credit the $98.26 balance that was the balance of his 10/05/17 billing through his 11/7/17 final date. I did credit the final billed amount of $28.78 for the 11/3 to 11/7 billing. The meter reading, regular billing date was 11/3, so I ended his service as of that date. Betsy -- Columbia Gas of OhioCustomer Care & Regulatory Compliance
I replied to Ms [redacted]'s inquiry/complaint made through the PUCO. Here is a copy of investigator's questions and my responses:-Please explain the disconnection. On every customer statement, the PIPP Plus anniversary date and Income reverification date is given.Unfortunately Ms [redacted]...
was due to reverify in May 2015. When she had not reverified by the end of her grace period, she was removed from PIPP on 7/28/2015.-Please confirm the customer has auto-pay on the account. She is not set up on Autopay through Columbia Gas, but may have arranged something through her bank.-Please state what is required to restore service. The customer needs to reverify PIPP eligibility, then can pay the PIPP default amount of $38.16 +$52 reconnection fee = $90.16.-Please confirm PIPP verification and amount. Last reverified 5/14/2014, $10/monthI have no record of Ms [redacted] reverifying her PIPP this year.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue
Thank You for your inquiry. We apologize for any inconvenience this issue has caused. Currently we are in the process of investigating the switched meter issue you referenced in your concern. A representative will follow up with you upon completion of that investigation. In the meantime if you have...
additional questions or concerns please contact this office directly. We are available Monday- Friday 8:00-5:00. Our phone number is ###-###-####. Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance