I have resent & verified receipt of a medical certificate by Dr Matthew M[redacted]. His RN has called me and advised that the Dr is not going to sign it. I then faxed the medical certificate to Dr Roger I[redacted] and he partially completed the form. I attempted to call the...
customer, but had to leave a voicemail. I would like to talk about payment arrangements, but a payment would need to be made on or before 10/09/2017. I can reset the 1/9th payment plan with a payment of $143, she would no longer be in arrears, and her monthly payment would be $142 per month. This is slightly less than the current payment amount, and again there would be no arrears.Please call me as soon as you are able at ###-###-####Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
The last inspection of the appliances at this rental property was in August of 2015. Since 11/1/2017 was the first time the gas service was interrupted, a complete inspection is required to make sure the gas appliances are working safely and properly. The property owner is responsible for...
maintenance and repair of both the house lines and appliances. Please contact Mr [redacted], and advise him of the necessary repairs as advised by the technician 11/22/2017.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
They lie. They claim the leak was discovered on 3/14/2015. That's a bold face lie. It was discovered during winter (December 2014). They should have a record of a tech coming to investigate in December. When they came out to "investigate" for dead vegetation, they took a sample of a brand new soil from a brand new tree I planted to replace the one they killed. They are being willfully ignorant of those two facts (wrong date and brand new soil). Responsible companies should own up to what they have done. If they still refuse I won't stop. I will contact an attorney general and newspapers.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank You for your inquiry. An adjustment has been processed to the account. The charges in the amount of $80.61 have been waived. The account has been recalled from [redacted] collection agency. Additionally an order is pending for today's date 3/9/17 to confirm meter information. The possibility...
exists that the meter information is incorrect for the units/unit associated with this concern. If you have additional questions please contact this office directly. Our phone number is ###-###-####. We are available Monday- Friday , 8:00-5:00. Thank You; again Renee Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiry. A security deposit may be requested if you have not had service with Columbia Gas previously. After 12 months of good payment history, your deposit, along with any interest accrued will be applied to your bill. The 12 month counter starts the month after the deposit...
is paid in full. In review of your account the current amount due is an accumulation of billings from 4/18/16-6/16/16. Additionally you indicated you only have gas heat in your unit. Our records indicate you have both a gas furnace and a gas water heater which explains why the meter still reflects gas usage even during warmer months. An extension has been placed on your account. The last day you can pay the termination amount and maintain service is July 17, 2016. Unfortunately at this time we are unable to waive the final installment of your deposit or credit the amount previously paid. You are responsible for that amount. Please contact our office directly for further questions at 1-800-272-5440 . We are available Monday- Friday, 8:00-5:00. Thank You Strategic Initiatives Columbia Gas of Ohio
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waived. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Strategic Initiatives Columbia Gas of Ohio
I apologize for any inconvenience, and will forward this information to the service tech's supervisor.Betsy - Columbia Gas of Ohio Customer Care & Regulatory Compliance
Thank You for your inquiry. Our records indicate your reconnection order has been rescheduled for Thursday 11/12/15. We have availability to reschedule your order for Tuesday 11/10/15. Our service technicians have the option to exercise discretion with regard to entering a dwelling. We require...
an individual over the age of 18 to provide access and may ask for identification confirming age. In review of the original call and information documented by the service technician your reconnection of service was handled appropriately. If you would like to reschedule your reconnection for 11/10/15 please contact this office directly at ###-###-####. We are available Monday- Friday, 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
it addresses none of my complaints. First, the unrestrained dog is a lie. It's fiction. It simply isn't true. Second the customer service I received was unacceptably and unwilling to resolve their error. Making mefforts wait two instead of three days due to their error is unacceptable. Not allowing me to speak to, identify, or confront the lying technician, and not having a supervisor call me as promised is also unacceptable. I was treated with contempt instead of as a valued customer. Some acknowledgment will be necessary.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would just like to ensure that because this service and delivery has already been paid for on 8-17-15, for August 1-5th, that I will be reimbursed this money.
Thank You for your inquiry. We apologize for the inconvenience. The calls associated with this concern have been reviewed. The representatives will be addressed and coached. A $50.00 credit has been applied to your account balance for Customer Relations. Additionally your security deposit in...
the amount of $77.00 has been applied to your balance. The payment plan has been reestablished based on the reduction of your balance. The monthly payment will be $154.00 a month. Your plan will begin effective your August 22, 2016 billing cycle. If you have additional questions or concerns please do not hesitate to contact this office. Our phone number is ###-###-####. We are available Monday - Friday 8:00-5:00. Thank You Renee Strategic Initiatives Columbia Gas Of Ohio
Even though the mailing address was correct, the post office was returning your statements ([redacted]). I have requested a $52 credit be placed on your account, and would ask that you call this office if you have not received a statement...
by the 5th of every month. Your most recent meter reading took place on 9/29/2017, and a statement was mailed today for the total of $123.35. With the $52 credit placed on your account, your current balance is now $71.35. Please do not hesitate to call our office if you have further questions.Betsy -- Columbia Gas of Ohio###-###-####
You will need to use the correct account number to access your gas account at your new address, 1490 [redacted] Avenue. The correct account number is [redacted]. The previous account was adjusted and the credit of $26.73 was transferred to your active account, which is the process if...
you have an active account. Zip check has been cancelled on both accounts.
From: [redacted] Sent: Tuesday, August 22, 2017 1:16 PMTo: [redacted]Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted]I just seen this. I don't have a problem with coumbia gas charging me for the one day except the landlord had already paid for the month. They billed us both for no service being used.
Per our records an adjustment was processed to your account April 13, 2017. The adjustment resulted in a credit to your account balance. Additionally, a letter was issued providing an explanation of our investigation and the billing adjustment. According to the Ohio Revised Code; we "may only bill the customer for the amount of the unmetered gas or electricity rendered in the three hundred sixty-five days immediately prior to the date the company remedies the meter inaccuracy"(please review attachment.) You referenced a previous owner in your concern. According to the auditor's website & our records you are the original owner of this property. The billing adjustment for this property is based on your gas usage only. Notations on your account indicate we are also in the process of reimbursing charges you incurred as a result of services rendered by an HVAC contractor. Thank You again for your inquiry. If you have additional questions please contact our office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####. ...
You have been restoring the service in October the past 3 years. The difference this year is you reconnected earlier than you had in October 2013, 2014 or 2015. In 2013, you connected the 17th, in 2014 on the 13th, and in 2015 the gas was turned on...
10/27/2015. Your meter reading/billing occurs between the 9th and 14th of the month. I will credit your account the $26.73 THIS TIME, but sometime between January and August, call and ask for the meter reading dates for your home. Then you can schedule your October reconnect accordingly.Betsy ~ Columbia Gas of Ohio ~ Escalated Appeals
I spoke to the customer this morning to verify mailing address. She is moving again so she gave me that new address. Sent email back to [redacted] with new address to send refund. She will make sure check is sent. After this is completed I will credit $50 atonement and issue...
to customer for her inconvenience. She has been trying to get this refund since November 2014.Thank youIf you have any questions/concerns please contact me.
This was an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interest. The project has been approved and the Representative will move forward with mainline installation. The New Business Representative has contacted Mr...
[redacted] and advised that a consult order has been scheduled for October 5, 2015. The consult order will determine the meter location, length of customer service line and any obstructions in the area. The New Business Representative has explained the project details.
I have resent & verified receipt of a medical certificate by Dr Matthew M[redacted]. His RN has called me and advised that the Dr is not going to sign it. I then faxed the medical certificate to Dr Roger I[redacted] and he partially completed the form. I attempted to call the...
customer, but had to leave a voicemail. I would like to talk about payment arrangements, but a payment would need to be made on or before 10/09/2017. I can reset the 1/9th payment plan with a payment of $143, she would no longer be in arrears, and her monthly payment would be $142 per month. This is slightly less than the current payment amount, and again there would be no arrears.Please call me as soon as you are able at ###-###-####Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
The last inspection of the appliances at this rental property was in August of 2015. Since 11/1/2017 was the first time the gas service was interrupted, a complete inspection is required to make sure the gas appliances are working safely and properly. The property owner is responsible for...
maintenance and repair of both the house lines and appliances. Please contact Mr [redacted], and advise him of the necessary repairs as advised by the technician 11/22/2017.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
They lie. They claim the leak was discovered on 3/14/2015. That's a bold face lie. It was discovered during winter (December 2014). They should have a record of a tech coming to investigate in December. When they came out to "investigate" for dead vegetation, they took a sample of a brand new soil from a brand new tree I planted to replace the one they killed. They are being willfully ignorant of those two facts (wrong date and brand new soil). Responsible companies should own up to what they have done. If they still refuse I won't stop. I will contact an attorney general and newspapers.
The property owner is having the permanent ladder installed today, 12/8/2016. The connect order will be worked on Friday 12/9/2016.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank You for your inquiry. An adjustment has been processed to the account. The charges in the amount of $80.61 have been waived. The account has been recalled from [redacted] collection agency. Additionally an order is pending for today's date 3/9/17 to confirm meter information. The possibility...
exists that the meter information is incorrect for the units/unit associated with this concern. If you have additional questions please contact this office directly. Our phone number is ###-###-####. We are available Monday- Friday , 8:00-5:00. Thank You; again Renee Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiry. A security deposit may be requested if you have not had service with Columbia Gas previously. After 12 months of good payment history, your deposit, along with any interest accrued will be applied to your bill. The 12 month counter starts the month after the deposit...
is paid in full. In review of your account the current amount due is an accumulation of billings from 4/18/16-6/16/16. Additionally you indicated you only have gas heat in your unit. Our records indicate you have both a gas furnace and a gas water heater which explains why the meter still reflects gas usage even during warmer months. An extension has been placed on your account. The last day you can pay the termination amount and maintain service is July 17, 2016. Unfortunately at this time we are unable to waive the final installment of your deposit or credit the amount previously paid. You are responsible for that amount. Please contact our office directly for further questions at 1-800-272-5440 . We are available Monday- Friday, 8:00-5:00. Thank You Strategic Initiatives Columbia Gas of Ohio
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period. Columbia Gas incurs the same fixed costs every...
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waived. For future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. Strategic Initiatives Columbia Gas of Ohio
I apologize for any inconvenience, and will forward this information to the service tech's supervisor.Betsy - Columbia Gas of Ohio Customer Care & Regulatory Compliance
Thank You for your inquiry. Our records indicate your reconnection order has been rescheduled for Thursday 11/12/15. We have availability to reschedule your order for Tuesday 11/10/15. Our service technicians have the option to exercise discretion with regard to entering a dwelling. We require...
an individual over the age of 18 to provide access and may ask for identification confirming age. In review of the original call and information documented by the service technician your reconnection of service was handled appropriately. If you would like to reschedule your reconnection for 11/10/15 please contact this office directly at ###-###-####. We are available Monday- Friday, 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
it addresses none of my complaints. First, the unrestrained dog is a lie. It's fiction. It simply isn't true. Second the customer service I received was unacceptably and unwilling to resolve their error. Making mefforts wait two instead of three days due to their error is unacceptable. Not allowing me to speak to, identify, or confront the lying technician, and not having a supervisor call me as promised is also unacceptable. I was treated with contempt instead of as a valued customer. Some acknowledgment will be necessary.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would just like to ensure that because this service and delivery has already been paid for on 8-17-15, for August 1-5th, that I will be reimbursed this money.
Thank You for your inquiry. We apologize for the inconvenience. The calls associated with this concern have been reviewed. The representatives will be addressed and coached. A $50.00 credit has been applied to your account balance for Customer Relations. Additionally your security deposit in...
the amount of $77.00 has been applied to your balance. The payment plan has been reestablished based on the reduction of your balance. The monthly payment will be $154.00 a month. Your plan will begin effective your August 22, 2016 billing cycle. If you have additional questions or concerns please do not hesitate to contact this office. Our phone number is ###-###-####. We are available Monday - Friday 8:00-5:00. Thank You Renee Strategic Initiatives Columbia Gas Of Ohio
Even though the mailing address was correct, the post office was returning your statements ([redacted]). I have requested a $52 credit be placed on your account, and would ask that you call this office if you have not received a statement...
by the 5th of every month. Your most recent meter reading took place on 9/29/2017, and a statement was mailed today for the total of $123.35. With the $52 credit placed on your account, your current balance is now $71.35. Please do not hesitate to call our office if you have further questions.Betsy -- Columbia Gas of Ohio###-###-####
You will need to use the correct account number to access your gas account at your new address, 1490 [redacted] Avenue. The correct account number is [redacted]. The previous account was adjusted and the credit of $26.73 was transferred to your active account, which is the process if...
you have an active account. Zip check has been cancelled on both accounts.
From: [redacted] Sent: Tuesday, August 22, 2017 1:16 PMTo: [redacted]Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted]I just seen this. I don't have a problem with coumbia gas charging me for the one day except the landlord had already paid for the month. They billed us both for no service being used.
Per our records an adjustment was processed to your account April 13, 2017. The adjustment resulted in a credit to your account balance. Additionally, a letter was issued providing an explanation of our investigation and the billing adjustment. According to the Ohio Revised Code; we "may only bill the customer for the amount of the unmetered gas or electricity rendered in the three hundred sixty-five days immediately prior to the date the company remedies the meter inaccuracy"(please review attachment.) You referenced a previous owner in your concern. According to the auditor's website & our records you are the original owner of this property. The billing adjustment for this property is based on your gas usage only. Notations on your account indicate we are also in the process of reimbursing charges you incurred as a result of services rendered by an HVAC contractor. Thank You again for your inquiry. If you have additional questions please contact our office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####. ...
You have been restoring the service in October the past 3 years. The difference this year is you reconnected earlier than you had in October 2013, 2014 or 2015. In 2013, you connected the 17th, in 2014 on the 13th, and in 2015 the gas was turned on...
10/27/2015. Your meter reading/billing occurs between the 9th and 14th of the month. I will credit your account the $26.73 THIS TIME, but sometime between January and August, call and ask for the meter reading dates for your home. Then you can schedule your October reconnect accordingly.Betsy ~ Columbia Gas of Ohio ~ Escalated Appeals
I spoke to the customer this morning to verify mailing address. She is moving again so she gave me that new address. Sent email back to [redacted] with new address to send refund. She will make sure check is sent. After this is completed I will credit $50 atonement and issue...
to customer for her inconvenience. She has been trying to get this refund since November 2014.Thank youIf you have any questions/concerns please contact me.
This was an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interest. The project has been approved and the Representative will move forward with mainline installation. The New Business Representative has contacted Mr...
[redacted] and advised that a consult order has been scheduled for October 5, 2015. The consult order will determine the meter location, length of customer service line and any obstructions in the area. The New Business Representative has explained the project details.