Company records indicate that Ms [redacted] had an account at 318 [redacted], from 5/31/2005 to 6/6/2007. After 7 years, we cannot have our Collection Agency actively go after the customer. If the customer does come back to Columbia for new service, we do have the...
right to collect the $505.34 balance due. I have asked our I.T. team to pull remarks and account data from our archives. IF you dispute ever having lived at the [redacted] address, contact customer service for a Bad Debt Affidavit. Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
Thank You for your inquiry. Your payment made in the amount of $64.46 processed via Bill Matrix has been reversed. A credit in the amount of $64.46 will apply to the Debit Express card mentioned in your concern. Please keep in mind you will be responsible for the remaining $50.00 balance which...
will reflect in your PIPP Plus payment plan balance. If you have additional questions or concerns please contact our office directly. We are available Monday- Friday , 8:00am -5:00pm. Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiry. I contacted Michelle with Miller Pipeline. She indicated your last conversation was on or around June 16, 2017. A General Foreman made a premise visit to the property June 9, 2017. You were advised at that time to hire a contractor for removal of paneling in order to...
determine the source of the water leak. Currently she has not received any additional information from you regarding the leak source. I have asked that the General Foreman reach out to you in order to discuss what the next steps are in order to resolve your claim. If you have additional questions please contact this office directly at ###-###-####. We are available Monday - Friday 8:00-5:00. Renee Customer Care & Regulatory Compliance Columbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Betsy was super kind; and helpful and I will resolve the issue with her from here. Thank you!
Regards,
[redacted]
The billing date I was given have been changed without my notification. Therefore, when I changed bank accounts, I did not expect a bill to come through auto-pay while I was in the process of closing the bank account. I was charged a 38$ overdraft fee due to the lack of communication and percieved complete authority over my personal checking account by Columbia Gas. Furthermore, I rejected the means to which you refunded me since it is a joint account. I was promised several times over a recorded line a check delivered to me for the refund, not a credit to a different account number and address. The previous account was an individual account at a different address. Furthermore, even with my current account number, I am not able to access my account online-nor am I able to change payment method or anything. I have the account number mber but it does not have anything to date with my blicked access online. But repeated calls to Columbia Gas give me zero solution to manage my account online. Furthermore, I have recieved zero phone calls or outreach or assisstance from my complaints. I am willing to join others and talk to the press about this abuse of trust. I was promised a CHECK in the mail and I never recieved it. I DID NOT AUTHORIZE AN ACCOUNT REFUND SINCE IT IS A DIFFERENT ACCOUNT AND ADDRESS ALLTOGETGER. What does the gas company not understand about that? They say its the same account when its conveniemt for them, but that its seperate accounts when its not convenient for them. I demand a refund for the overdraft fee of 38$. This will not be settled without that. Furthermore, if they do not do that, I will press for a refund of the unauthorized charges that came out at the wrong billing dates and sent my old bank account negative. I will take this to court if this refund is not in place in 30 days from this date.
Thank You for your inquiry. The account has been recalled from Affiliated Group, Inc. The correction may take 60-90 days to reflect on your credit report. You may contact them directly at ###-###-####. If you have additional questions or concerns you may contact this office directly. Our phone...
number is ###-###-####. Our hours are Monday- Friday 8:00-5:00. Thank You ; Again [redacted]
Your request to speak with a Service Supervisor has been escalated. You should anticipate a return phone call within the next 48-72 hours. Additionally in a good faith effort we will apply a customer relations credit to your balance. Again, we apologize for any inconvenience you feel you have experienced. Please contact our office Monday - Friday at ###-###-####, 8:00-5:00 if you have additional concerns. Thank You Columbia Gas Of Ohio Strategic Initiatives
Complaint #[redacted]Geren WoodbridgeTo whom it may concern,I have received an email that I have not responded in time to my complaintinformation. I have not been able to respond because I was waiting for thecheck that I have received from Columbia Gas of Ohio to process in myaccount. I did not want to respond to anything until my complaint wascompletely taken care of. Please change the status of the complaint as I amsatisfied with the result of the complaint from Columbia Gas of Ohio. Ifyou have any questions, feel free to contact me. Thank you for your time.Sincerely,Geren Woodbridge
I do not have any bills in my name going all the way back from 2007. that information has been shredded, is there any other information I can give Columbia Gas to prove this was a case or identity theft. will a police report work showing this was not me back in 2007?
Our records indicate you spoke with a Department Lead regarding this inquiry and this issue has been resolved.If you have additional questions or concerns please contact our office directly. We are available Monday- Friday 8:00-5:00.Our phone number is ###-###-####.Thank YouRenee Strategic...
The job is over a month past due and has caused hardship on my family. Columbia Gas wrecked my property and showed no concern of fixing it after repeated phone calls and complaints. I am still wanting $1000 for hardships caused by this issue and verbal breach of contract of the property being restored withing 10 days from the date their destruction occurred.
Thank You for your inquiry. We apologize for any inconvenience you feel you have experienced. This issue has been resolved and the account recalled from the collection agency. Currently, your account reflects a zero balance. However you may want to confirm with your bank where the original payment...
was applied. We have no record of receiving it. If you have additional questions or concerns please contact our office Monday- Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio
[redacted]I have reviewed your inquiry, and after reviewing with my Team Leader, we are crediting your $53.92 back. Once the credit shows on the Northwest Blvd account, I will transfer it over to your new account, which bills on 2/16/2017.As far as not getting a bill before, I don't see that we had...
a forwarding address at that time. It is all taken care of. [redacted] ~ Columbia Gas of Ohio
I am rejecting this response because: the service should have had a hold on it since the appointment was scheduled prior to the...
disconnect. The agent the company sent out advised that all that was needed was to provide the conformation number from community action. Several hours later in the evening the utility aas disconnected without a representative notifying anyone in the household, isn't that illegal? The company refused to work out a payment plan of any kind. Again, it seems as if they simply want money and do not care about the customers since there is no other company that gas customers have to patron.
Regards,
[redacted]
I have spoken to representatives from CSP, and they have told me that your cancellation was effective 8/22/2016. As an atonement for your inconvenience, they have offered to send you a $25 Visa Gift Card. Does this settlement meet with your approval?Betsy | Columbia Gas of Ohio
I have addressed her concern in May through the PUCO inquiry from [redacted]. When the customer paid $175 to connect service at [redacted], #4 here in Columbus, she had a total balance of $731.07 forwarded from her [redacted] #L account from 2012. That balance was set...
on a 9 Month payment plan where we add that $731.07 to a PROJECTED amount of $280.35 use from February through October 2017. Based on default balance plus projected balance, she was given a monthly payment of $114. What must be kept in mind is she will be responsible for the actual gas used. Ms [redacted] called our Customer Contact Center on June 2nd and requested to be removed from the payment plan. As of June 2nd, her actual account balance was $86.95, see attached Itemized Statement. Since she was removed from her payment plan, as of her 6/13/17 statement, she has an actual balance of $117.16. As she cancelled the payment plan, we are back to the actual account balance at this time. Her balance due at this time is $117.16.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiry. Our records indicate your gas service was restored 8/25/2015, 3 days prior to the date available in order scheduling. It is our process when an appointment has been missed that the order is rescheduled for 5 business days out. Additionally the service technician called...
two phone numbers as a courtesy. Generally the service technician will make two attempts to one phone number. In review of the calls associated with this account, notations on the account and notations from the service technician we have found proper procedure was followed. Thank You Columbia Gas Of Ohio Strategic Initiatives
While I have received an invoice showing I will receive a refund (which I appreciate) I would still like to have the matter of having two separate business accounts with the same name resolved. I would like there to be only one open account so that I do not have similar problems in the future with regards to Security Deposits. The companies response to my complaint did not even mention this issue.
Thank You for contacting our office. We apologize for the inconvenience you have experienced. Our records indicate you met with someone yesterday regarding the restoration of your property & that all repairs are completed.If you have additional questions or concerns please contact this office directly. Our phone number is ###-###-####. We are available Monday- Friday, 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
I want a refund not a credit this incident has put me in a bad financial situation making me late on other responsibilities this is unacceptable.
Company records indicate that Ms [redacted] had an account at 318 [redacted], from 5/31/2005 to 6/6/2007. After 7 years, we cannot have our Collection Agency actively go after the customer. If the customer does come back to Columbia for new service, we do have the...
right to collect the $505.34 balance due. I have asked our I.T. team to pull remarks and account data from our archives. IF you dispute ever having lived at the [redacted] address, contact customer service for a Bad Debt Affidavit. Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
Thank You for your inquiry. Your payment made in the amount of $64.46 processed via Bill Matrix has been reversed. A credit in the amount of $64.46 will apply to the Debit Express card mentioned in your concern. Please keep in mind you will be responsible for the remaining $50.00 balance which...
will reflect in your PIPP Plus payment plan balance. If you have additional questions or concerns please contact our office directly. We are available Monday- Friday , 8:00am -5:00pm. Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiry. I contacted Michelle with Miller Pipeline. She indicated your last conversation was on or around June 16, 2017. A General Foreman made a premise visit to the property June 9, 2017. You were advised at that time to hire a contractor for removal of paneling in order to...
determine the source of the water leak. Currently she has not received any additional information from you regarding the leak source. I have asked that the General Foreman reach out to you in order to discuss what the next steps are in order to resolve your claim. If you have additional questions please contact this office directly at ###-###-####. We are available Monday - Friday 8:00-5:00. Renee Customer Care & Regulatory Compliance Columbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Betsy was super kind; and helpful and I will resolve the issue with her from here. Thank you!
Regards,
[redacted]
The billing date I was given have been changed without my notification. Therefore, when I changed bank accounts, I did not expect a bill to come through auto-pay while I was in the process of closing the bank account. I was charged a 38$ overdraft fee due to the lack of communication and percieved complete authority over my personal checking account by Columbia Gas. Furthermore, I rejected the means to which you refunded me since it is a joint account. I was promised several times over a recorded line a check delivered to me for the refund, not a credit to a different account number and address. The previous account was an individual account at a different address. Furthermore, even with my current account number, I am not able to access my account online-nor am I able to change payment method or anything. I have the account number mber but it does not have anything to date with my blicked access online. But repeated calls to Columbia Gas give me zero solution to manage my account online. Furthermore, I have recieved zero phone calls or outreach or assisstance from my complaints. I am willing to join others and talk to the press about this abuse of trust. I was promised a CHECK in the mail and I never recieved it. I DID NOT AUTHORIZE AN ACCOUNT REFUND SINCE IT IS A DIFFERENT ACCOUNT AND ADDRESS ALLTOGETGER. What does the gas company not understand about that? They say its the same account when its conveniemt for them, but that its seperate accounts when its not convenient for them. I demand a refund for the overdraft fee of 38$. This will not be settled without that. Furthermore, if they do not do that, I will press for a refund of the unauthorized charges that came out at the wrong billing dates and sent my old bank account negative. I will take this to court if this refund is not in place in 30 days from this date.
Thank You for your inquiry. The account has been recalled from Affiliated Group, Inc. The correction may take 60-90 days to reflect on your credit report. You may contact them directly at ###-###-####. If you have additional questions or concerns you may contact this office directly. Our phone...
number is ###-###-####. Our hours are Monday- Friday 8:00-5:00. Thank You ; Again [redacted]
Your request to speak with a Service Supervisor has been escalated. You should anticipate a return phone call within the next 48-72 hours. Additionally in a good faith effort we will apply a customer relations credit to your balance. Again, we apologize for any inconvenience you feel you have experienced. Please contact our office Monday - Friday at ###-###-####, 8:00-5:00 if you have additional concerns. Thank You Columbia Gas Of Ohio Strategic Initiatives
Complaint #[redacted]Geren WoodbridgeTo whom it may concern,I have received an email that I have not responded in time to my complaintinformation. I have not been able to respond because I was waiting for thecheck that I have received from Columbia Gas of Ohio to process in myaccount. I did not want to respond to anything until my complaint wascompletely taken care of. Please change the status of the complaint as I amsatisfied with the result of the complaint from Columbia Gas of Ohio. Ifyou have any questions, feel free to contact me. Thank you for your time.Sincerely,Geren Woodbridge
I do not have any bills in my name going all the way back from 2007. that information has been shredded, is there any other information I can give Columbia Gas to prove this was a case or identity theft. will a police report work showing this was not me back in 2007?
Our records indicate you spoke with a Department Lead regarding this inquiry and this issue has been resolved.If you have additional questions or concerns please contact our office directly. We are available Monday- Friday 8:00-5:00.Our phone number is ###-###-####.Thank YouRenee Strategic...
InitiativesColumbia Gas Of Ohio
The job is over a month past due and has caused hardship on my family. Columbia Gas wrecked my property and showed no concern of fixing it after repeated phone calls and complaints. I am still wanting $1000 for hardships caused by this issue and verbal breach of contract of the property being restored withing 10 days from the date their destruction occurred.
Thank You for your inquiry. We apologize for any inconvenience you feel you have experienced. This issue has been resolved and the account recalled from the collection agency. Currently, your account reflects a zero balance. However you may want to confirm with your bank where the original payment...
was applied. We have no record of receiving it. If you have additional questions or concerns please contact our office Monday- Friday 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio
[redacted]I have reviewed your inquiry, and after reviewing with my Team Leader, we are crediting your $53.92 back. Once the credit shows on the Northwest Blvd account, I will transfer it over to your new account, which bills on 2/16/2017.As far as not getting a bill before, I don't see that we had...
a forwarding address at that time. It is all taken care of. [redacted] ~ Columbia Gas of Ohio
I am rejecting this response because: the service should have had a hold on it since the appointment was scheduled prior to the...
disconnect. The agent the company sent out advised that all that was needed was to provide the conformation number from community action. Several hours later in the evening the utility aas disconnected without a representative notifying anyone in the household, isn't that illegal? The company refused to work out a payment plan of any kind. Again, it seems as if they simply want money and do not care about the customers since there is no other company that gas customers have to patron.
Regards,
[redacted]
I have spoken to representatives from CSP, and they have told me that your cancellation was effective 8/22/2016. As an atonement for your inconvenience, they have offered to send you a $25 Visa Gift Card. Does this settlement meet with your approval?Betsy | Columbia Gas of Ohio
I have addressed her concern in May through the PUCO inquiry from [redacted]. When the customer paid $175 to connect service at [redacted], #4 here in Columbus, she had a total balance of $731.07 forwarded from her [redacted] #L account from 2012. That balance was set...
on a 9 Month payment plan where we add that $731.07 to a PROJECTED amount of $280.35 use from February through October 2017. Based on default balance plus projected balance, she was given a monthly payment of $114. What must be kept in mind is she will be responsible for the actual gas used. Ms [redacted] called our Customer Contact Center on June 2nd and requested to be removed from the payment plan. As of June 2nd, her actual account balance was $86.95, see attached Itemized Statement. Since she was removed from her payment plan, as of her 6/13/17 statement, she has an actual balance of $117.16. As she cancelled the payment plan, we are back to the actual account balance at this time. Her balance due at this time is $117.16.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiry. Our records indicate your gas service was restored 8/25/2015, 3 days prior to the date available in order scheduling. It is our process when an appointment has been missed that the order is rescheduled for 5 business days out. Additionally the service technician called...
two phone numbers as a courtesy. Generally the service technician will make two attempts to one phone number. In review of the calls associated with this account, notations on the account and notations from the service technician we have found proper procedure was followed. Thank You Columbia Gas Of Ohio Strategic Initiatives
While I have received an invoice showing I will receive a refund (which I appreciate) I would still like to have the matter of having two separate business accounts with the same name resolved. I would like there to be only one open account so that I do not have similar problems in the future with regards to Security Deposits. The companies response to my complaint did not even mention this issue.
Thank You for contacting our office. We apologize for the inconvenience you have experienced. Our records indicate you met with someone yesterday regarding the restoration of your property & that all repairs are completed.If you have additional questions or concerns please contact this office directly. Our phone number is ###-###-####. We are available Monday- Friday, 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives