You have been restoring the service in October the past years The difference this year is you reconnected earlier than you had in October 2013, or In 2013, you connected the 17th, in on the 13th, and in the gas was turned on 10/27/ Your meter reading/billing occurs between the 9th and 14th of the month I will credit your account the $THIS TIME, but sometime between January and August, call and ask for the meter reading dates for your home Then you can schedule your October reconnect accordingly.Betsy ~ Columbia Gas of Ohio ~ Escalated Appeals
On June 14th our gas main was damaged at the cross streets of [redacted] and *** Crews were sent out, repairs made, and all but customers had their service repaired Because the residents at lots and were not home, tags were left at both properties The residents of Lot called Columbia @ 12:20am on 6/15/17, and had their service restored by 1:40am No call was received from [redacted] until 10/3/2017, and the gas was on to the appliance valve by 4:30pm The furnace was red tagged, as it would not fire.I cannot credit you for months gas bills, as your consumption is zero through the summer months I am crediting your account the minimum customer charge of $that is billed on the upcoming 10/11/bill, for your inconvenience(Fixed Monthly Delivery Charge = $17.81; Infrastructure Replacement Program Rider = $8.96; Infrastructure Development Rider = $0.14; 4.987% Gross Receipts Tax for zero consumption = $1.34; Total minimum Customer Charge = $28.25)Betsy - Columbia Gas of Ohio - Customer Care and Regulatory Compliance
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of serviceThe ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of OhioAs a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your billStrategic Initiatives Columbia Gas of Ohio
Thank You for your inquiryA security deposit may be requested if you have not had service with Columbia Gas previously After months of good payment history, your deposit, along with any interest accrued will be applied to your billThe month counter starts the month after the deposit is paid in fullIn review of your account the current amount due is an accumulation of billings from 4/18/16-6/16/Additionally you indicated you only have gas heat in your unitOur records indicate you have both a gas furnace and a gas water heater which explains why the meter still reflects gas usage even during warmer monthsAn extension has been placed on your account The last day you can pay the termination amount and maintain service is July 17, Unfortunately at this time we are unable to waive the final installment of your deposit or credit the amount previously paidYou are responsible for that amountPlease contact our office directly for further questions at 1-800-272-We are available Monday- Friday, 8:00-5:Thank You Strategic Initiatives Columbia Gas of Ohio
Even though the mailing address was correct, the post office was returning your statements ( [redacted] [redacted] ) I have requested a $credit be placed on your account, and would ask that you call this office if you have not received a statement by the 5th of every month Your most recent meter reading took place on 9/29/2017, and a statement was mailed today for the total of $ With the $credit placed on your account, your current balance is now $Please do not hesitate to call our office if you have further questions.Betsy -- Columbia Gas of Ohio###-###-####
You will need to use the correct account number to access your gas account at your new address, [redacted] AvenueThe correct account number is [redacted] The previous account was adjusted and the credit of $was transferred to your active account, which is the process if you have an active accountZip check has been cancelled on both accounts
Thank You for your inquiryWe apologize for the inconvenienceThe calls associated with this concern have been reviewedThe representatives will be addressed and coachedA $credit has been applied to your account balance for Customer RelationsAdditionally your security deposit in the amount of $has been applied to your balanceThe payment plan has been reestablished based on the reduction of your balanceThe monthly payment will be $a monthYour plan will begin effective your August 22, billing cycleIf you have additional questions or concerns please do not hesitate to contact this officeOur phone number is ###-###-####We are available Monday - Friday 8:00-5:Thank You Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for the inconvenience you have experiencedPer our conversation this morning I will follow up with you this afternoon to establish alternate arrangementsIn addition a credit in the amount of $has been applied to your account balanceI look forward to assisting you with resolving your concern and establishing an affordable payment plan Our office is available Monday- Friday, 8:00-5:Our phone number is ###-###-####Thank You, again Renee Columbia Gas Of Ohio Strategic Initiatives
Please re-open my complaint as I still have not received my refundAlthough, the business office called me and promised I would receive my $refund; in addition they agreed to send me an addition $I received the $but have yet to receive my original refund amount of $I tried call times on 6/22/and even spoke with a supervisor to whom gave me incorrect informationI am beginning to think the company has unethical practices and would like this complaint escalated
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I am not accepting this offer because Columbia gas said my meter quit working in November 2016, they did not send anyone to look at it till May and they are just wanting to estimate my gas usage instead of sending someone to look at it sooner Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I received this refund check today
Thank You for your inquiryWe apologize for the inconvenience you have experienced A representative from [redacted] will be in contact with you in order to address your concernsAdditionally errors associated with this concern will be handled internally and used for coaching purposesIf you have additional questions for this office please contact us directlyOur phone number is ###-###-####We are available Monday - Friday 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Mr [redacted] started new service at [redacted] ***, Reynoldsburg on 9/15/2016, and billed as follows: $on 09/22/16; $on 10/21/16; $on 11/21/16.Of the $billed for gas service through that 11/21/billing, a $payment posted on 12/2/2016, leaving a $balance Service was taken out of his name when a new tenant called to initiate serviceHis final bill for 11/21/through 12/2/was $Add to that the $balance, and $was due by 12/20/(see attached bill)Because no payment was received by 12/20, collection letter #was mailed out on 12/21/ Your $payment was received and posted on 1/3/2017.Betsy | Columbia Gas of Ohio Regulated Revenue - Strategic Initiatives Analyst I
Although [redacted] will not be awarded any of the dollars he is disputing, I do want to make sure that we have GOOD access arrangements to complete his order this evening I am showing an appointment is scheduled for today, to be worked between and PM The access into the home is not clear, and I even listened to the phone call with the Senior Rep The front door is unlocked, no dogs on the property, and if the order can possibly be worked before 7PM, all is good IF they are unable to get to this order before 7pm, someone or older must be there for access.I tried to call you, and I know that you are most likely at work You have no voicemail, so hopefully you will see this and call me on a break If not, this is what your pending order shows:Appointment between 4pm and 8pm; FRONT DOOR UNLOCKED FOR ACCESS, CUST WORKS IN [redacted] , WILL BE HOME AFTER 7PM SAFE TO ENTER, DOGS NOT ON PROPERTY PER [redacted] CONTACT # ###-###-#### Please call this office if this office if access arrangements are no good, ###-###-#### We are here until 5pm
I replied to Ms [redacted] 's inquiry/complaint made through the PUCO Here is a copy of investigator's questions and my responses:-Please explain the disconnection On every customer statement, the PIPP Plus anniversary date and Income reverification date is given.Unfortunately Ms [redacted] was due to reverify in May When she had not reverified by the end of her grace period, she was removed from PIPP on 7/28/2015.-Please confirm the customer has auto-pay on the account She is not set up on Autopay through Columbia Gas, but may have arranged something through her bank.-Please state what is required to restore service The customer needs to reverify PIPP eligibility, then can pay the PIPP default amount of $+$reconnection fee = $90.16.-Please confirm PIPP verification and amount Last reverified 5/14/2014, $10/monthI have no record of Ms [redacted] reverifying her PIPP this year.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue
Hello,Records show a termination bill was sent out 2-25- for $with a termination date of 3-11- We tried to call Mr [redacted] on 3-8-but could only leave a message, so we mailed out a day notice the same day.There was no response from the customer so an order went out to terminate on 3-23- The collector will attempt to make contact with the customer prior to disconnection Service was terminated.I apologize if the customer felt the agent was "flippant" I will pass this information on to the appropriate supervisor.Unfortunately Mr***'s gas was turned off after 12:so he had to wait until the next day to get reconnected.I do apologize that Mr***'s gas service was disconnected and he was inconvenienced, however he was given ample time to make the payment or to contact our Customer Service to make payment arrangements.Thank you
I really don't care if the PUCO allows Columbia Gas to bill their customers the way they do The bottom line is that it's unfair It places an undue burden on landlords, forcing us to subsidize a disproportionate share of their administrative costs Those costs should be shared equally across the customer base in the form of higher base rates, and not heaped upon landlords just because it's easier to double, or in some cases triple bill us for the same time periodThe purpose of my contact with the Revdex.com was to make my complaint a matter of public record, and give Columbia Gas an opportunity to rethink their billing practices Their refusal to do so leaves me with no other option now but to escalate this issue and bring it to the attention of local media outlets as well as the attorney general Perhaps some media attention or a class action lawsuit on the part of local landlords will convince Columbia Gas that charging property owners for a "minimum billing" multiple times in the same time period is a practice that needs to be reexamined and eliminated
Your request to speak with a Service Supervisor has been escalatedYou should anticipate a return phone call within the next 48-hoursAdditionally in a good faith effort we will apply a customer relations credit to your balanceAgain, we apologize for any inconvenience you feel you have experiencedPlease contact our office Monday - Friday at ###-###-####, 8:00-5:if you have additional concernsThank You Columbia Gas Of Ohio Strategic Initiatives
Our records indicate the final bill was issued 2/18/Additionally a collection notice was issued 3/8/In review of the call placed 2/18/the mailing address on file was/is correctNo records were located indicating the customer was advised to pay a lesser amount than what the final bill reflectedThe account was assigned to a collection agency as of 4/26/Service at the address was active from 8/7/15-2/18/During that time period we received a total of four payments on the accountWe received the last payment 4/28/in the amount of $Unfortunately we are unable to make payment arrangements on the balancePlease contact Online Collection Agency for payment arrangements at 1-800-765-
You have been restoring the service in October the past years The difference this year is you reconnected earlier than you had in October 2013, or In 2013, you connected the 17th, in on the 13th, and in the gas was turned on 10/27/ Your meter reading/billing occurs between the 9th and 14th of the month I will credit your account the $THIS TIME, but sometime between January and August, call and ask for the meter reading dates for your home Then you can schedule your October reconnect accordingly.Betsy ~ Columbia Gas of Ohio ~ Escalated Appeals
On June 14th our gas main was damaged at the cross streets of [redacted] and *** Crews were sent out, repairs made, and all but customers had their service repaired Because the residents at lots and were not home, tags were left at both properties The residents of Lot called Columbia @ 12:20am on 6/15/17, and had their service restored by 1:40am No call was received from [redacted] until 10/3/2017, and the gas was on to the appliance valve by 4:30pm The furnace was red tagged, as it would not fire.I cannot credit you for months gas bills, as your consumption is zero through the summer months I am crediting your account the minimum customer charge of $that is billed on the upcoming 10/11/bill, for your inconvenience(Fixed Monthly Delivery Charge = $17.81; Infrastructure Replacement Program Rider = $8.96; Infrastructure Development Rider = $0.14; 4.987% Gross Receipts Tax for zero consumption = $1.34; Total minimum Customer Charge = $28.25)Betsy - Columbia Gas of Ohio - Customer Care and Regulatory Compliance
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of serviceThe ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of OhioAs a courtesy, we will waive the service and delivery fee; however keep in mind this fee is not normally waivedFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your billStrategic Initiatives Columbia Gas of Ohio
Thank You for your inquiryA security deposit may be requested if you have not had service with Columbia Gas previously After months of good payment history, your deposit, along with any interest accrued will be applied to your billThe month counter starts the month after the deposit is paid in fullIn review of your account the current amount due is an accumulation of billings from 4/18/16-6/16/Additionally you indicated you only have gas heat in your unitOur records indicate you have both a gas furnace and a gas water heater which explains why the meter still reflects gas usage even during warmer monthsAn extension has been placed on your account The last day you can pay the termination amount and maintain service is July 17, Unfortunately at this time we are unable to waive the final installment of your deposit or credit the amount previously paidYou are responsible for that amountPlease contact our office directly for further questions at 1-800-272-We are available Monday- Friday, 8:00-5:Thank You Strategic Initiatives Columbia Gas of Ohio
Even though the mailing address was correct, the post office was returning your statements ( [redacted] [redacted] ) I have requested a $credit be placed on your account, and would ask that you call this office if you have not received a statement by the 5th of every month Your most recent meter reading took place on 9/29/2017, and a statement was mailed today for the total of $ With the $credit placed on your account, your current balance is now $Please do not hesitate to call our office if you have further questions.Betsy -- Columbia Gas of Ohio###-###-####
You will need to use the correct account number to access your gas account at your new address, [redacted] AvenueThe correct account number is [redacted] The previous account was adjusted and the credit of $was transferred to your active account, which is the process if you have an active accountZip check has been cancelled on both accounts
Thank You for your inquiryWe apologize for the inconvenienceThe calls associated with this concern have been reviewedThe representatives will be addressed and coachedA $credit has been applied to your account balance for Customer RelationsAdditionally your security deposit in the amount of $has been applied to your balanceThe payment plan has been reestablished based on the reduction of your balanceThe monthly payment will be $a monthYour plan will begin effective your August 22, billing cycleIf you have additional questions or concerns please do not hesitate to contact this officeOur phone number is ###-###-####We are available Monday - Friday 8:00-5:Thank You Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for the inconvenience you have experiencedPer our conversation this morning I will follow up with you this afternoon to establish alternate arrangementsIn addition a credit in the amount of $has been applied to your account balanceI look forward to assisting you with resolving your concern and establishing an affordable payment plan Our office is available Monday- Friday, 8:00-5:Our phone number is ###-###-####Thank You, again Renee Columbia Gas Of Ohio Strategic Initiatives
Please re-open my complaint as I still have not received my refundAlthough, the business office called me and promised I would receive my $refund; in addition they agreed to send me an addition $I received the $but have yet to receive my original refund amount of $I tried call times on 6/22/and even spoke with a supervisor to whom gave me incorrect informationI am beginning to think the company has unethical practices and would like this complaint escalated
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I am not accepting this offer because Columbia gas said my meter quit working in November 2016, they did not send anyone to look at it till May and they are just wanting to estimate my gas usage instead of sending someone to look at it sooner Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I received this refund check today
Thank You for your inquiryWe apologize for the inconvenience you have experienced A representative from [redacted] will be in contact with you in order to address your concernsAdditionally errors associated with this concern will be handled internally and used for coaching purposesIf you have additional questions for this office please contact us directlyOur phone number is ###-###-####We are available Monday - Friday 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Mr [redacted] started new service at [redacted] ***, Reynoldsburg on 9/15/2016, and billed as follows: $on 09/22/16; $on 10/21/16; $on 11/21/16.Of the $billed for gas service through that 11/21/billing, a $payment posted on 12/2/2016, leaving a $balance Service was taken out of his name when a new tenant called to initiate serviceHis final bill for 11/21/through 12/2/was $Add to that the $balance, and $was due by 12/20/(see attached bill)Because no payment was received by 12/20, collection letter #was mailed out on 12/21/ Your $payment was received and posted on 1/3/2017.Betsy | Columbia Gas of Ohio Regulated Revenue - Strategic Initiatives Analyst I
Although [redacted] will not be awarded any of the dollars he is disputing, I do want to make sure that we have GOOD access arrangements to complete his order this evening I am showing an appointment is scheduled for today, to be worked between and PM The access into the home is not clear, and I even listened to the phone call with the Senior Rep The front door is unlocked, no dogs on the property, and if the order can possibly be worked before 7PM, all is good IF they are unable to get to this order before 7pm, someone or older must be there for access.I tried to call you, and I know that you are most likely at work You have no voicemail, so hopefully you will see this and call me on a break If not, this is what your pending order shows:Appointment between 4pm and 8pm; FRONT DOOR UNLOCKED FOR ACCESS, CUST WORKS IN [redacted] , WILL BE HOME AFTER 7PM SAFE TO ENTER, DOGS NOT ON PROPERTY PER [redacted] CONTACT # ###-###-#### Please call this office if this office if access arrangements are no good, ###-###-#### We are here until 5pm
I replied to Ms [redacted] 's inquiry/complaint made through the PUCO Here is a copy of investigator's questions and my responses:-Please explain the disconnection On every customer statement, the PIPP Plus anniversary date and Income reverification date is given.Unfortunately Ms [redacted] was due to reverify in May When she had not reverified by the end of her grace period, she was removed from PIPP on 7/28/2015.-Please confirm the customer has auto-pay on the account She is not set up on Autopay through Columbia Gas, but may have arranged something through her bank.-Please state what is required to restore service The customer needs to reverify PIPP eligibility, then can pay the PIPP default amount of $+$reconnection fee = $90.16.-Please confirm PIPP verification and amount Last reverified 5/14/2014, $10/monthI have no record of Ms [redacted] reverifying her PIPP this year.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue
Hello,Records show a termination bill was sent out 2-25- for $with a termination date of 3-11- We tried to call Mr [redacted] on 3-8-but could only leave a message, so we mailed out a day notice the same day.There was no response from the customer so an order went out to terminate on 3-23- The collector will attempt to make contact with the customer prior to disconnection Service was terminated.I apologize if the customer felt the agent was "flippant" I will pass this information on to the appropriate supervisor.Unfortunately Mr***'s gas was turned off after 12:so he had to wait until the next day to get reconnected.I do apologize that Mr***'s gas service was disconnected and he was inconvenienced, however he was given ample time to make the payment or to contact our Customer Service to make payment arrangements.Thank you
I really don't care if the PUCO allows Columbia Gas to bill their customers the way they do The bottom line is that it's unfair It places an undue burden on landlords, forcing us to subsidize a disproportionate share of their administrative costs Those costs should be shared equally across the customer base in the form of higher base rates, and not heaped upon landlords just because it's easier to double, or in some cases triple bill us for the same time periodThe purpose of my contact with the Revdex.com was to make my complaint a matter of public record, and give Columbia Gas an opportunity to rethink their billing practices Their refusal to do so leaves me with no other option now but to escalate this issue and bring it to the attention of local media outlets as well as the attorney general Perhaps some media attention or a class action lawsuit on the part of local landlords will convince Columbia Gas that charging property owners for a "minimum billing" multiple times in the same time period is a practice that needs to be reexamined and eliminated
Your request to speak with a Service Supervisor has been escalatedYou should anticipate a return phone call within the next 48-hoursAdditionally in a good faith effort we will apply a customer relations credit to your balanceAgain, we apologize for any inconvenience you feel you have experiencedPlease contact our office Monday - Friday at ###-###-####, 8:00-5:if you have additional concernsThank You Columbia Gas Of Ohio Strategic Initiatives
Our records indicate the final bill was issued 2/18/Additionally a collection notice was issued 3/8/In review of the call placed 2/18/the mailing address on file was/is correctNo records were located indicating the customer was advised to pay a lesser amount than what the final bill reflectedThe account was assigned to a collection agency as of 4/26/Service at the address was active from 8/7/15-2/18/During that time period we received a total of four payments on the accountWe received the last payment 4/28/in the amount of $Unfortunately we are unable to make payment arrangements on the balancePlease contact Online Collection Agency for payment arrangements at 1-800-765-