As stated in the previous response service ended in your name effective May 27,You were not billed beyond that dateThere is no adjustment dueCurrently your account reflects a zero balanceThank You
*** *** SPOKE WITH A CUSTOMER SERVICE REPRESENTATIVE ON APRIL11, AND WAS ADVISED THAT SHE WOULD NEED TO MAKE HER PAYMENT BEFORE THE SHUT OFF DATESHE WAS ADVISED THAT IN ORDER TO AVOID SHUTOFF SHE MUST PAY $AND CALL BACK IN WITH THE RECEIPT NUMBER ANDSPEAK WITH A LIVE REPRESENTATIVE PRIOR TO THE SHUT OFF DATE 05/02/2017.SHE ADVISED THE REPRESENTATIVE THAT SHE WOULD MAKE HER PAYMENT ON APRIL 23RDPER THE DATE ON THE RECEIPT THE PAYMENT WAS MADE ON APRIL 28TH, HOWEVER, IT WAS NOT CALLED INTO A LIVE REPRESENTATIVE TO PREVENT SHUT OFF, THEREFORE, GAS SERVICE WAS DISCONNECTEDMS*** WAS CORRECTLY ADVISED ON APRIL 11TH, HOWEVER,THOSE GUIDELINES WERE NOT FOLLOWEDA CREDIT ON THE ACCOUNT IS NOT WARRANTED
Ms ***, Could you please provide me with copies of your water bills from March through August 2016. I want to provide this information to the contractor as part of your complaint through this and the PUCO website. Thank You!Betsy | Columbia Gas of OhioStrategic Initiatives
Analyst I
I forwarded this inquiry to our Energy Efficiency Program Manager, Christine R***, who responded today:*** Insulation scheduled audit with the customer for 1/26. Audit process was conducted and was determined that all information was not discussed and left with the customer at the time of
the appointment. Insight from *** Insulation indicated that they were having IT difficulties. They indicated they had some level of communication with the customer between this date and now, but not to the customer's comfort level or that of Columbia GasCustomer has now received all information from appointment and Columbia Gas' program partner (CleaResult) stepped in to ensure the customer's comfort and satisfaction with the information received.Betsy | Columbia Gas of OhioCustomer Care and Regulatory Compliance Analyst II
DEAR Revdex.com, PAMELA FROM THE RESTORATION DEPARTMENT IN OHIO LEFT ME TWO MESSAGES, BUT, NEVER A PHONE NUMBERI CALLED THE ###-###-#### TEN TIMES THAT WAS IN PENNSYLVANIA WITH MY COMPLAINTTHAT IS THE REGULAR SERVICE NUMBERTHEY COMMUNICATED WITH THE RESTORATION DEPARTMENT THROUGH E-MAILSOF COURSE,
I WAS ON HOLD, HAD TO TALK TO SUPERVISORS, AND WAS HUNG UP ON ONCEFINALLY ON 5-17-2016, I GOT THE RESTORATION DEPARTMENT NUMBERIT WAS A BIG SECRET BEFOREHER NAME IS PAMELA###-###-####PLEASE HELP METHANK YOU
Thank You for your inquiryUnfortunately we are unable to forgive the entire balance however a credit in the amount of $will be applied to this accountThe credit includes the billing from 11/14-12/& your final bill from 12/17-12/A refund may be issued within business days
Please follow up with our office to confirm your current mailing addressIf you have additional questions or concerns please contact this office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####.Thank YouReneeColumbia Gas Of OhioCustomer Care & Regulatory Compliance
On June 14th our gas main was damaged at the cross streets of *** and ***. Crews were sent out, repairs made, and all but customers had their service repaired. Because the residents at lots and were not home, tags were left at both properties. The residents of
Lot called Columbia @ 12:20am on 6/15/17, and had their service restored by 1:40am. No call was received from ** *** until 10/3/2017, and the gas was on to the appliance valve by 4:30pm. The furnace was red tagged, as it would not fire.I cannot credit you for months gas bills, as your consumption is zero through the summer months. I am crediting your account the minimum customer charge of $that is billed on the upcoming 10/11/bill, for your inconvenience. (Fixed Monthly Delivery Charge = $17.81; Infrastructure Replacement Program Rider = $8.96; Infrastructure Development Rider = $0.14; 4.987% Gross Receipts Tax for zero consumption = $1.34; Total minimum Customer Charge = $28.25)Betsy - Columbia Gas of Ohio - Customer Care and Regulatory Compliance
They lie They claim the leak was discovered on 3/14/ That's a bold face lie It was discovered during winter (December 2014) They should have a record of a tech coming to investigate in December When they came out to "investigate" for dead vegetation, they took a sample of a brand new soil from a brand new tree I planted to replace the one they killed They are being willfully ignorant of those two facts (wrong date and brand new soil) Responsible companies should own up to what they have done If they still refuse I won't stop I will contact an attorney general and newspapers
Thank You for your inquiryThe balance in the amount of $has been removed from your name If you require additional assistance please do not hesitate to contact this officeOur phone number is ###-###-####We are available Monday- Friday, 8:00-5:00. Thank You Strategic
Initiatives Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for any inconvenience you feel you have experiencedThis issue has been resolved and the account recalled from the collection agencyCurrently, your account reflects a zero balanceHowever you may want to confirm with your bank where the original payment
was appliedWe have no record of receiving it. If you have additional questions or concerns please contact our office Monday- Friday 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio
Columbia Gas of Ohio continues to work diligently with its contracting company *** to bring resolution to Mrs*** concernsDue to the nature of the concern, the complaint has been submitted to *** claims department in order to provide a decision or resolutionColumbia Gas needs additional time to work with its contracting company *** in order to resolve this matter.Thank you
Thank you for contacting me. I did not know I needed to write back about complaint.Want you to know that after writing to you (Revdex.com) the complaint was resolved to our mutual satisfaction.THANK YOU very much for your help and being available to the public and helping to assist people
ANYTIME A STATEMENT GOES OUT OF OUR OFFICE, WE ARE PERMITTED BY THE PUBLIC UTILITIES COMMISION OF OHIO TO ASSESS THE CUSTOMER FOR HAVING SERVICE AVAILABLE TO THEM. BILLING CYCLES, METER READING DATES ARE IN PLACE FOR THE ENTIRE YEAR. WHETHER THE CUSTOMER IS BEING BILLED FOR DAY,
OR IN THAT PARTICULAR BILLING CYCLE, THE CUSTOMER WILL RECEIVE A BILL. IF NO GAS USED, THE CUSTOMER IS BILLED $THAT COVERS THE MINIMUM CUSTOMER CHARGES:Fixed Monthly Delivery Charge $17.81Infrastructure Replacement Program Rider $ 8.96Infrastructure Development Rider $ 0.14Gross Receipts Tax @ 4.987% $ 1.34Total $
Thank You for your inquiryPer our conversation September 26, you will receive credit in the amount of $The credit will apply to your current account balance. If you have additional questions or concerns please do not hesitate to contact this officeWe are available Monday -
Friday, 8:00-5:Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Good Morning, Columbia Gas has attempted to reach Ms*** to address her concernMs*** has been unresponsive to our numerous attempts regarding this matterColumbia is willing to work with Ms*** to resolve the issue Thank you
As stated in the previous response service ended in your name effective May 27,You were not billed beyond that dateThere is no adjustment dueCurrently your account reflects a zero balanceThank You
*** *** SPOKE WITH A CUSTOMER SERVICE REPRESENTATIVE ON APRIL11, AND WAS ADVISED THAT SHE WOULD NEED TO MAKE HER PAYMENT BEFORE THE SHUT OFF DATESHE WAS ADVISED THAT IN ORDER TO AVOID SHUTOFF SHE MUST PAY $AND CALL BACK IN WITH THE RECEIPT NUMBER ANDSPEAK WITH A LIVE REPRESENTATIVE PRIOR TO THE SHUT OFF DATE 05/02/2017.SHE ADVISED THE REPRESENTATIVE THAT SHE WOULD MAKE HER PAYMENT ON APRIL 23RDPER THE DATE ON THE RECEIPT THE PAYMENT WAS MADE ON APRIL 28TH, HOWEVER, IT WAS NOT CALLED INTO A LIVE REPRESENTATIVE TO PREVENT SHUT OFF, THEREFORE, GAS SERVICE WAS DISCONNECTEDMS*** WAS CORRECTLY ADVISED ON APRIL 11TH, HOWEVER,THOSE GUIDELINES WERE NOT FOLLOWEDA CREDIT ON THE ACCOUNT IS NOT WARRANTED
Ms ***, Could you please provide me with copies of your water bills from March through August 2016. I want to provide this information to the contractor as part of your complaint through this and the PUCO website. Thank You!Betsy | Columbia Gas of OhioStrategic Initiatives
Analyst I
I forwarded this inquiry to our Energy Efficiency Program Manager, Christine R***, who responded today:*** Insulation scheduled audit with the customer for 1/26. Audit process was conducted and was determined that all information was not discussed and left with the customer at the time of
the appointment. Insight from *** Insulation indicated that they were having IT difficulties. They indicated they had some level of communication with the customer between this date and now, but not to the customer's comfort level or that of Columbia GasCustomer has now received all information from appointment and Columbia Gas' program partner (CleaResult) stepped in to ensure the customer's comfort and satisfaction with the information received.Betsy | Columbia Gas of OhioCustomer Care and Regulatory Compliance Analyst II
DEAR Revdex.com, PAMELA FROM THE RESTORATION DEPARTMENT IN OHIO LEFT ME TWO MESSAGES, BUT, NEVER A PHONE NUMBERI CALLED THE ###-###-#### TEN TIMES THAT WAS IN PENNSYLVANIA WITH MY COMPLAINTTHAT IS THE REGULAR SERVICE NUMBERTHEY COMMUNICATED WITH THE RESTORATION DEPARTMENT THROUGH E-MAILSOF COURSE,
I WAS ON HOLD, HAD TO TALK TO SUPERVISORS, AND WAS HUNG UP ON ONCEFINALLY ON 5-17-2016, I GOT THE RESTORATION DEPARTMENT NUMBERIT WAS A BIG SECRET BEFOREHER NAME IS PAMELA###-###-####PLEASE HELP METHANK YOU
Thank You for your inquiryUnfortunately we are unable to forgive the entire balance however a credit in the amount of $will be applied to this accountThe credit includes the billing from 11/14-12/& your final bill from 12/17-12/A refund may be issued within business days
Please follow up with our office to confirm your current mailing addressIf you have additional questions or concerns please contact this office directlyWe are available Monday - Friday 8:00-5:Our phone number is ###-###-####.Thank YouReneeColumbia Gas Of OhioCustomer Care & Regulatory Compliance
On June 14th our gas main was damaged at the cross streets of *** and ***. Crews were sent out, repairs made, and all but customers had their service repaired. Because the residents at lots and were not home, tags were left at both properties. The residents of
Lot called Columbia @ 12:20am on 6/15/17, and had their service restored by 1:40am. No call was received from ** *** until 10/3/2017, and the gas was on to the appliance valve by 4:30pm. The furnace was red tagged, as it would not fire.I cannot credit you for months gas bills, as your consumption is zero through the summer months. I am crediting your account the minimum customer charge of $that is billed on the upcoming 10/11/bill, for your inconvenience. (Fixed Monthly Delivery Charge = $17.81; Infrastructure Replacement Program Rider = $8.96; Infrastructure Development Rider = $0.14; 4.987% Gross Receipts Tax for zero consumption = $1.34; Total minimum Customer Charge = $28.25)Betsy - Columbia Gas of Ohio - Customer Care and Regulatory Compliance
They lie They claim the leak was discovered on 3/14/ That's a bold face lie It was discovered during winter (December 2014) They should have a record of a tech coming to investigate in December When they came out to "investigate" for dead vegetation, they took a sample of a brand new soil from a brand new tree I planted to replace the one they killed They are being willfully ignorant of those two facts (wrong date and brand new soil) Responsible companies should own up to what they have done If they still refuse I won't stop I will contact an attorney general and newspapers
Thank You for your inquiryThe balance in the amount of $has been removed from your name If you require additional assistance please do not hesitate to contact this officeOur phone number is ###-###-####We are available Monday- Friday, 8:00-5:00. Thank You Strategic
Initiatives Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for any inconvenience you feel you have experiencedThis issue has been resolved and the account recalled from the collection agencyCurrently, your account reflects a zero balanceHowever you may want to confirm with your bank where the original payment
was appliedWe have no record of receiving it. If you have additional questions or concerns please contact our office Monday- Friday 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio
Columbia Gas of Ohio continues to work diligently with its contracting company *** to bring resolution to Mrs*** concernsDue to the nature of the concern, the complaint has been submitted to *** claims department in order to provide a decision or resolutionColumbia Gas needs additional time to work with its contracting company *** in order to resolve this matter.Thank you
Thank you for contacting me. I did not know I needed to write back about complaint.Want you to know that after writing to you (Revdex.com) the complaint was resolved to our mutual satisfaction.THANK YOU very much for your help and being available to the public and helping to assist people
ANYTIME A STATEMENT GOES OUT OF OUR OFFICE, WE ARE PERMITTED BY THE PUBLIC UTILITIES COMMISION OF OHIO TO ASSESS THE CUSTOMER FOR HAVING SERVICE AVAILABLE TO THEM. BILLING CYCLES, METER READING DATES ARE IN PLACE FOR THE ENTIRE YEAR. WHETHER THE CUSTOMER IS BEING BILLED FOR DAY,
OR IN THAT PARTICULAR BILLING CYCLE, THE CUSTOMER WILL RECEIVE A BILL. IF NO GAS USED, THE CUSTOMER IS BILLED $THAT COVERS THE MINIMUM CUSTOMER CHARGES:Fixed Monthly Delivery Charge $17.81Infrastructure Replacement Program Rider $ 8.96Infrastructure Development Rider $ 0.14Gross Receipts Tax @ 4.987% $ 1.34Total $
I want a refund not a credit this incident has put me in a bad financial situation making me late on other responsibilities this is unacceptable
Thank You for your inquiryPer our conversation September 26, you will receive credit in the amount of $The credit will apply to your current account balance. If you have additional questions or concerns please do not hesitate to contact this officeWe are available Monday -
Friday, 8:00-5:Our phone number is ###-###-####. Renee Strategic Initiatives Columbia Gas Of Ohio
Good Morning, Columbia Gas has attempted to reach Ms*** to address her concernMs*** has been unresponsive to our numerous attempts regarding this matterColumbia is willing to work with Ms*** to resolve the issue Thank you