***, I apologize for the error. I went back and listened to the call on 11/4/2017, and the first thing you said was "I want to stop my service". I backed the disconnect date to 11/4/17, at a calculated read of 4590, as the actual meter reading on 11/10/was 4595. Your billed
amount on 11/4/was $51.84. You had paid $on 11/29/17, and $on 1/2/2018. Minus the $billed, you have a credit refund coming to you of $42.27. You should have that refund in to business days. It will be mailed to *** *** Lane, #***, Perrysburg, OH 43551.Please do not hesitate to call me if you have any questions.Betsy ~ Columbia Gas of OhioCustomer Care and Regulatory Compliance - (800) 272-
This was an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interestThe project has been approved and the Representative will move forward with mainline installationThe New Business Representative has contacted Mr
*** and advised that a consult order has been scheduled for October 5, The consult order will determine the meter location, length of customer service line and any obstructions in the areaThe New Business Representative has explained the project details
Thank You for your inquiryA security deposit may be requested if you have not had service with Columbia Gas previously After months of good payment history, your deposit, along with any interest accrued will be applied to your billThe month counter starts the month after the deposit
is paid in full. In review of your account the current amount due is an accumulation of billings from 4/18/16-6/16/Additionally you indicated you only have gas heat in your unitOur records indicate you have both a gas furnace and a gas water heater which explains why the meter still reflects gas usage even during warmer months. An extension has been placed on your account The last day you can pay the termination amount and maintain service is July 17, Unfortunately at this time we are unable to waive the final installment of your deposit or credit the amount previously paidYou are responsible for that amount. Please contact our office directly for further questions at 1-800-272-We are available Monday- Friday, 8:00-5:00. Thank You Strategic Initiatives Columbia Gas of Ohio
I'm still not happy with the outcome of provided by Columbia GasI do not feel this is fair in anyway! I overpaid my bill for over years, due to Columbia Gas' negligenceThis was not my fault, by any stretchAs a consumer, I complained about my previous bills when I initially moved into my property and nothing was EVER done to investigate the matter previouslyIt took another Heating and Cooling specialist to uncover the error.This error was NOT the result of me failing to check my bill and failing to call due to an errorThis is the result of Columbia Gas incorrectly marking my meterI am not satisfied with the billing department reviewing only the following activity from May 2015-April 2016.There was a previous homeowner that lived in the property that caused me to have excessively high billsIt's also highly doubtful that any additional investigation has been done to confirm no one else is impacted with a similar issue.I honestly don't see how this could be lawful or fair to the customer
This had been turned over to our Corporate Insurance Office on 12/5/17, due to her damage claimWhen I got her "I do not accept the response made by the business to resolve this complaint" notification, I sent an inquiry off to themHere is what I heard back from them on 12/7/2017: "This claim isn’t even a claimShe stated there was no damageHer property owner is responsible for the repairs to the furnaceShe said she wanted to know why a tech told her the wrong informationI did not know that informationA Second tech was sent out and respondedWe didn’t set this up as a claim because I asked if there was any damage, she said no." Dylan K***Claims Adjuster, Corporate Insurance This matter, 12523785, appears to be closed
Hello,Records show Ms*** was dropped from PIPP 3-21-for Anniversarydefault When the customer's Anniversary date comes around the customermust be current on their PIPP I show Ms***'s anniversary date was in February At that time she owed $on her PIPPSince
that amount wasn't paid by the next billing date PIPP was cancelled.Once the customer has been dropped from PIPP they must pay their PIPP default to get back on PIPP Every month when the account bills that current bill is added to the PIPP default so the amount will increase every month.Ms*** owed $on her 2-22-statement We received an agency payment of $that was subtracted so she owed $ the account billed on 3-22-and the current bill is $71.14.This $is added to the $increasing the PIPP default to $224.90.For Ms*** to get back on PIPP she will need to pay $before the account bills again on 4-21-or it will increase again.Thank you
This is an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interestThe project has been approved and the Representative will move forward with mainline installation to serve *** Road and *** PlaceThe New
Business Representative has contacted Mr.*** and explained the detailsMr *** asked that the representative to send an email to his home to coordinate the consult order. Gladys HazelwoodAnalyst IIRegulated RevenueStrategic InitiativesColumbia Gas of [email protected]
The job is over a month past due and has caused hardship on my family Columbia Gas wrecked my property and showed no concern of fixing it after repeated phone calls and complaints I am still wanting $for hardships caused by this issue and verbal breach of contract of the property being restored withing days from the date their destruction occurred
Thank You for your inquiryI apologize for the inconvenience you have experiencedYour reconnect fee in the amount of $will be applied to your balance in the form of a creditOur records indicate the same technician attempted to gain access 6/& restored service 6/15/Our service
technicians should always have photo ID available for verificationFor future reference please make certain to obtain proper ID before allowing an individual to enter your homeWe ask that you contact local law enforcement if an individual refuses or is unable to provide proper identificationPlease contact this office directly if you have additional questions or concernsWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio
A bad debt affidavit was providedThe customer will need to provide bank statements or bills with her name and the mailing address during the time line of the old billing from June 26, to June 24,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I would like to know if Denise Hudson, an employee of Columbia Gas, who was a prior Tenant of this property was involved in this Security Deposit issue? She has is in collection proceeding for failure to pay her last months rent of $1,as well as over $2,in property damages
Company records indicate our last inspection was completed on 10/02/2014. We are following PUCO guidelines, so no compensation is warranted. I can change your appointment to a Saturday, but unlike the current appointment with a hour window, the Saturday appointment would be worked
between 8am and 4:pm. We can still do a minute call ahead.I have left you a voicemail, call if you want to reschedule for 8/or 8/Betsy - Columbia Gas of Ohio - Customer Care & Regulatory Compliance###-###-####
Thank You for your inquiryWe apologize for any inconvenience you have experienced.Service has been established in your name for the address of *** *** StBellaire, OHThe billing will be effective the original requested date of December 30, Please do not hesitate to
contact this office if you have additional concernsWe are available Monday - Friday, 8:00-5:00.Our phone number is ###-###-####.Thank YouColumbia Gas of Ohio
Connect order placed 8/to be worked 8/with call ahead. Service Tech attempted to call customer, no answer. Order rescheduled for 8/24/2017, then again for 8/25/to be worked between 8am and 10am. 8/25/- Arrived at 8:05am, completed Connect @ 8:25am Betsy -
Columbia Gas of OhioCustomer Care & Regulatory Compliance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I never asked for moneyI just want people to know how terribly peopke get treatedYou tech called AGain and did not showSee I actually DO my job and cant get away to catch calls because I deal with customersOhh btw gas is still not onLets see trch heard an imaginary dog lolThis was my favorityThen left a dirty note saying shelves were blocking accessThe guy soent less than two minutes in my house and didnt even take the time to check the back room in the basement instead he assumed a vent betweek back room and finished basenent waa the furnace accessAt this point they are just playing gamesIve now contacted the attieney generals office and my attorney as im fed up with you guys and now I do want compensated bt my attorney will gandke thatI just want my gas on as a step one with no thirty minute phone callIll draw big red arrows directing them to furnace and tell them what it looks like if neededI do not even remotely accept resolutionI do appreciate the phone call that night as that individual was trying to help but he cant overcome your techs horrible service and the danade and issues they have caused
Thank You for contacting our officeWe apologize for the inconvenience you have experiencedOur records indicate you met with someone yesterday regarding the restoration of your property & that all repairs are completed.If you have additional questions or concerns please contact this office directlyOur phone number is ###-###-####We are available Monday- Friday, 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
Dear Revdex.com,I got caught by surprise that the complaint was closed out Columbia Gas is clever to respond that they will remedy the matter at a point in the future
There complaint stated it would be done "by the end of next week" I did not respond as I was going to give them the benefit of the doubt as it was the closest I've been to getting an actual commitment for service I had been given the run around times prior to filing the compliant with Revdex.com Well, they did not make good on their promise again and the work has not been completedI would like you to re-open this case until it is resolved Thank you
***, I apologize for the error. I went back and listened to the call on 11/4/2017, and the first thing you said was "I want to stop my service". I backed the disconnect date to 11/4/17, at a calculated read of 4590, as the actual meter reading on 11/10/was 4595. Your billed
amount on 11/4/was $51.84. You had paid $on 11/29/17, and $on 1/2/2018. Minus the $billed, you have a credit refund coming to you of $42.27. You should have that refund in to business days. It will be mailed to *** *** Lane, #***, Perrysburg, OH 43551.Please do not hesitate to call me if you have any questions.Betsy ~ Columbia Gas of OhioCustomer Care and Regulatory Compliance - (800) 272-
An adjustment was completed to credit the account in the amount of $Mr *** has been contacted and advised that his final billing has been corrected
This was an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interestThe project has been approved and the Representative will move forward with mainline installationThe New Business Representative has contacted Mr
*** and advised that a consult order has been scheduled for October 5, The consult order will determine the meter location, length of customer service line and any obstructions in the areaThe New Business Representative has explained the project details
Thank You for your inquiryA security deposit may be requested if you have not had service with Columbia Gas previously After months of good payment history, your deposit, along with any interest accrued will be applied to your billThe month counter starts the month after the deposit
is paid in full. In review of your account the current amount due is an accumulation of billings from 4/18/16-6/16/Additionally you indicated you only have gas heat in your unitOur records indicate you have both a gas furnace and a gas water heater which explains why the meter still reflects gas usage even during warmer months. An extension has been placed on your account The last day you can pay the termination amount and maintain service is July 17, Unfortunately at this time we are unable to waive the final installment of your deposit or credit the amount previously paidYou are responsible for that amount. Please contact our office directly for further questions at 1-800-272-We are available Monday- Friday, 8:00-5:00. Thank You Strategic Initiatives Columbia Gas of Ohio
Dear Maam, Sir, my problem with Columbia Gas has been resolved, Thank You!
I'm still not happy with the outcome of provided by Columbia GasI do not feel this is fair in anyway! I overpaid my bill for over years, due to Columbia Gas' negligenceThis was not my fault, by any stretchAs a consumer, I complained about my previous bills when I initially moved into my property and nothing was EVER done to investigate the matter previouslyIt took another Heating and Cooling specialist to uncover the error.This error was NOT the result of me failing to check my bill and failing to call due to an errorThis is the result of Columbia Gas incorrectly marking my meterI am not satisfied with the billing department reviewing only the following activity from May 2015-April 2016.There was a previous homeowner that lived in the property that caused me to have excessively high billsIt's also highly doubtful that any additional investigation has been done to confirm no one else is impacted with a similar issue.I honestly don't see how this could be lawful or fair to the customer
This had been turned over to our Corporate Insurance Office on 12/5/17, due to her damage claimWhen I got her "I do not accept the response made by the business to resolve this complaint" notification, I sent an inquiry off to themHere is what I heard back from them on 12/7/2017: "This claim isn’t even a claimShe stated there was no damageHer property owner is responsible for the repairs to the furnaceShe said she wanted to know why a tech told her the wrong informationI did not know that informationA Second tech was sent out and respondedWe didn’t set this up as a claim because I asked if there was any damage, she said no." Dylan K***Claims Adjuster, Corporate Insurance This matter, 12523785, appears to be closed
Hello,Records show Ms*** was dropped from PIPP 3-21-for Anniversarydefault When the customer's Anniversary date comes around the customermust be current on their PIPP I show Ms***'s anniversary date was in February At that time she owed $on her PIPPSince
that amount wasn't paid by the next billing date PIPP was cancelled.Once the customer has been dropped from PIPP they must pay their PIPP default to get back on PIPP Every month when the account bills that current bill is added to the PIPP default so the amount will increase every month.Ms*** owed $on her 2-22-statement We received an agency payment of $that was subtracted so she owed $ the account billed on 3-22-and the current bill is $71.14.This $is added to the $increasing the PIPP default to $224.90.For Ms*** to get back on PIPP she will need to pay $before the account bills again on 4-21-or it will increase again.Thank you
This is an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interestThe project has been approved and the Representative will move forward with mainline installation to serve *** Road and *** PlaceThe New
Business Representative has contacted Mr.*** and explained the detailsMr *** asked that the representative to send an email to his home to coordinate the consult order. Gladys HazelwoodAnalyst IIRegulated RevenueStrategic InitiativesColumbia Gas of [email protected]
The job is over a month past due and has caused hardship on my family Columbia Gas wrecked my property and showed no concern of fixing it after repeated phone calls and complaints I am still wanting $for hardships caused by this issue and verbal breach of contract of the property being restored withing days from the date their destruction occurred
Thank You for your inquiryI apologize for the inconvenience you have experiencedYour reconnect fee in the amount of $will be applied to your balance in the form of a creditOur records indicate the same technician attempted to gain access 6/& restored service 6/15/Our service
technicians should always have photo ID available for verificationFor future reference please make certain to obtain proper ID before allowing an individual to enter your homeWe ask that you contact local law enforcement if an individual refuses or is unable to provide proper identificationPlease contact this office directly if you have additional questions or concernsWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio
A bad debt affidavit was providedThe customer will need to provide bank statements or bills with her name and the mailing address during the time line of the old billing from June 26, to June 24,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I would like to know if Denise Hudson, an employee of Columbia Gas, who was a prior Tenant of this property was involved in this Security Deposit issue? She has is in collection proceeding for failure to pay her last months rent of $1,as well as over $2,in property damages
Company records indicate our last inspection was completed on 10/02/2014. We are following PUCO guidelines, so no compensation is warranted. I can change your appointment to a Saturday, but unlike the current appointment with a hour window, the Saturday appointment would be worked
between 8am and 4:pm. We can still do a minute call ahead.I have left you a voicemail, call if you want to reschedule for 8/or 8/Betsy - Columbia Gas of Ohio - Customer Care & Regulatory Compliance###-###-####
Thank You for your inquiryWe apologize for any inconvenience you have experienced.Service has been established in your name for the address of *** *** StBellaire, OHThe billing will be effective the original requested date of December 30, Please do not hesitate to
contact this office if you have additional concernsWe are available Monday - Friday, 8:00-5:00.Our phone number is ###-###-####.Thank YouColumbia Gas of Ohio
Connect order placed 8/to be worked 8/with call ahead. Service Tech attempted to call customer, no answer. Order rescheduled for 8/24/2017, then again for 8/25/to be worked between 8am and 10am. 8/25/- Arrived at 8:05am, completed Connect @ 8:25am Betsy -
Columbia Gas of OhioCustomer Care & Regulatory Compliance
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I never asked for moneyI just want people to know how terribly peopke get treatedYou tech called AGain and did not showSee I actually DO my job and cant get away to catch calls because I deal with customersOhh btw gas is still not onLets see trch heard an imaginary dog lolThis was my favorityThen left a dirty note saying shelves were blocking accessThe guy soent less than two minutes in my house and didnt even take the time to check the back room in the basement instead he assumed a vent betweek back room and finished basenent waa the furnace accessAt this point they are just playing gamesIve now contacted the attieney generals office and my attorney as im fed up with you guys and now I do want compensated bt my attorney will gandke thatI just want my gas on as a step one with no thirty minute phone callIll draw big red arrows directing them to furnace and tell them what it looks like if neededI do not even remotely accept resolutionI do appreciate the phone call that night as that individual was trying to help but he cant overcome your techs horrible service and the danade and issues they have caused
Thank You for contacting our officeWe apologize for the inconvenience you have experiencedOur records indicate you met with someone yesterday regarding the restoration of your property & that all repairs are completed.If you have additional questions or concerns please contact this office directlyOur phone number is ###-###-####We are available Monday- Friday, 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
Dear Revdex.com,I got caught by surprise that the complaint was closed out Columbia Gas is clever to respond that they will remedy the matter at a point in the future
There complaint stated it would be done "by the end of next week" I did not respond as I was going to give them the benefit of the doubt as it was the closest I've been to getting an actual commitment for service I had been given the run around times prior to filing the compliant with Revdex.com Well, they did not make good on their promise again and the work has not been completedI would like you to re-open this case until it is resolved Thank you