Thank You for your inquiry Your payment made in the amount of $processed via Bill Matrix has been reversedA credit in the amount of $will apply to the Debit Express card mentioned in your concernPlease keep in mind you will be responsible for the remaining $balance which will reflect in your PIPP Plus payment plan balanceIf you have additional questions or concerns please contact our office directlyWe are available Monday- Friday , 8:00am -5:00pmOur phone number is ###-###-####Renee Strategic Initiatives Columbia Gas Of Ohio
Good Morning, Columbia Gas has attempted to reach Ms [redacted] to address her concernMs [redacted] has been unresponsive to our numerous attempts regarding this matterColumbia is willing to work with Ms [redacted] to resolve the issue Thank you
Thank You for your inquiry. We apologize for any inconvenience you feel you have experienced. Our records indicate gas service was restored to your address 10/23/15. As a courtesy a credit has been applied to your first billing. If you have additional questions or concerns please contact... our office Monday- Friday , 8:00-5:00. Our phone number is ###-###-####. Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryThe account has been recalled from Affiliated Group, IncThe correction may take 60-days to reflect on your credit reportYou may contact them directly at ###-###-####If you have additional questions or concerns you may contact this office directlyOur phone number is ###-###-####Our hours are Monday- Friday 8:00-5:Thank You ; Again [redacted]
The billing date I was given have been changed without my notificationTherefore, when I changed bank accounts, I did not expect a bill to come through auto-pay while I was in the process of closing the bank accountI was charged a 38$ overdraft fee due to the lack of communication and percieved complete authority over my personal checking account by Columbia GasFurthermore, I rejected the means to which you refunded me since it is a joint accountI was promised several times over a recorded line a check delivered to me for the refund, not a credit to a different account number and addressThe previous account was an individual account at a different addressFurthermore, even with my current account number, I am not able to access my account online-nor am I able to change payment method or anythingI have the account number mber but it does not have anything to date with my blicked access onlineBut repeated calls to Columbia Gas give me zero solution to manage my account onlineFurthermore, I have recieved zero phone calls or outreach or assisstance from my complaintsI am willing to join others and talk to the press about this abuse of trustI was promised a CHECK in the mail and I never recieved itI DID NOT AUTHORIZE AN ACCOUNT REFUND SINCE IT IS A DIFFERENT ACCOUNT AND ADDRESS ALLTOGETGERWhat does the gas company not understand about that? They say its the same account when its conveniemt for them, but that its seperate accounts when its not convenient for themI demand a refund for the overdraft fee of 38$This will not be settled without thatFurthermore, if they do not do that, I will press for a refund of the unauthorized charges that came out at the wrong billing dates and sent my old bank account negativeI will take this to court if this refund is not in place in days from this date
Company records indicate that Ms [redacted] had an account at [redacted] ***, from 5/31/to 6/6/ After years, we cannot have our Collection Agency actively go after the customer If the customer does come back to Columbia for new service, we do have the right to collect the $balance due I have asked our I.Tteam to pull remarks and account data from our archives IF you dispute ever having lived at the [redacted] address, contact customer service for a Bad Debt Affidavit Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHowever, it should be the responsibility of Columbia Gas to INFORM customers of these charges and BILLING dates upon establishing servicesAgain, if I would have been given the information, I would have waited the days and started on day one of the next billing cycleI have paid the full amount to avoid any late fee and will look forward to seeing the adjustment on the next billing
Thank You for contacting our officeAccording to our records a letter was issued from [redacted] Pipeline April 6, The claim referenced was deniedIf there is additional documentation supporting your claim please forward that information to the email address noted in the claim denial letter.If you have additional questions or concerns please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
Thank You for your inquiry. I apologize for the inconvenience you feel you have experienced. Our records indicate a termination notice was sent to the property 8/5/2015. The notice quoted a due date of 8/19/15 and explained service would be terminated anytime on or after 8/20/15. Additionally a... voicemail message was left in an attempt to establish arrangements and to serve as a reminder of the termination notice 8/17/15. Ample time was provided, taking into consideration the most recent payment on the account was dated 6/4/15. You stated in your concern you have two children that suffer with medical issues. Please keep in mind for future reference we offer the option of using a medical certificate for the purpose of extending a termination notice for 30 calendar days. Simply contact our office for guidance on that process. We are available Monday-Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiry. Unfortunately we are unable to forgive the entire balance however a credit in the amount of $168.88 will be applied to this account. The credit includes the billing from 11/14-12/17 & your final bill from 12/17-12/20. A refund may be issued within 14 business days.... Please follow up with our office to confirm your current mailing address. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####.Thank YouReneeColumbia Gas Of OhioCustomer Care & Regulatory Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Betsy was super kind; and helpful and I will resolve the issue with her from here. Thank you! Regards, [redacted]
Thank You for your inquiryOur records indicate the customer spoke to a representative from this office August 19,Gas service was restored on that dateIn addition a monthly payment plan of $a month was also established. If there are additional questions or concerns the customer
can call this office directlyOur phone number is ###-###-####We are available Monday-Friday 8:to 5:
I'm sorry, but the HEAP funds go toward your Utility Bill. Budget is an optional payment plan, your heating repair coverage is optional. You can go off your optional payment plan, and use the remaining HEAP credit toward your April bill, which prints 4/11/2017, and perhaps some toward your May billing. Your heating repair coverage, though billed through Columbia Gas, is not a Columbia Gas of Ohio charge. If you don't pay for the optional service, it will be dropped by E.S.P
COMPANY RECORDS INDICATE OUR SERVICE TECH WAS THERE ON FRIDAY, 11/10/2017, AT 4:06PM. NO ONE ANSWERED THE DOOR, NO ACCESS, ORDER NOT WORKED. I HAVE SPOKEN TO ***, AND SHE HAS AGREED TO BE HOME ALL DAY FOR ACCESS. ADVISED HER IF SHE DOES NEED TO LEAVE, TO CALL COLUMBIA AND
MAKE ALTERNATE ACCESS ARRANGEMENTS.BETSY - COLUMBIA GAS OF OHIOCUSTOMER CARE & REGULATORY COMPLIANCE
Thank You for your inquiryWe apologize for the inconvenience you have experiencedOur records show you are currently scheduled for reconnection effective today's dateFor future reference the following guidelines apply;although an individual other than the account holder may provide payment
receipt information we are required to speak with the primary account holder in order to schedule the actual orderThe primary account holder must initiate the requestAdditionally, if there is record of a rejected payment on an account within the last months, we require payment be made at an authorized location and the receipt faxed in for verificationIn review of the original call placed by your spouse 12/28/the representative neglected to advise him to fax or upload a copy of the payment receiptDue to this error we will reverse the $reconnection fee.Again, we apologize for the inconvenience this may have causedIf you have any additional inquiries please contact our office Monday - Friday , 8:00-5:Our phone number is ###-###-####.ReneeColumbia Gas Of OhioStrategic Initiatives
Thank You for your responsePer our phone conversation a refund in the amount of $is in processYou should receive this refund within 7-daysRenee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
We apologize for the inconvenience you feel you have experiencedAs a courtesy will waive the $reconnection fee. Our records indicate gas service was restored yesterday 6/9/It is standard procedure that our service technicians make two attempts to reach a customer at least minutes
apartIf no response is received with the second attempt the customer is advised we can reschedule their order for the next available date. For additional questions or concerns we are available Monday-Friday, 8:00-5:our phone number is ###-###-#### Thank You
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Thank You for your inquiry Your payment made in the amount of $processed via Bill Matrix has been reversedA credit in the amount of $will apply to the Debit Express card mentioned in your concernPlease keep in mind you will be responsible for the remaining $balance which will reflect in your PIPP Plus payment plan balanceIf you have additional questions or concerns please contact our office directlyWe are available Monday- Friday , 8:00am -5:00pmOur phone number is ###-###-####Renee Strategic Initiatives Columbia Gas Of Ohio
Good Morning, Columbia Gas has attempted to reach Ms [redacted] to address her concernMs [redacted] has been unresponsive to our numerous attempts regarding this matterColumbia is willing to work with Ms [redacted] to resolve the issue Thank you
Thank You for your inquiry. We apologize for any inconvenience you feel you have experienced. Our records indicate gas service was restored to your address 10/23/15. As a courtesy a credit has been applied to your first billing. If you have additional questions or concerns please contact... our office Monday- Friday , 8:00-5:00. Our phone number is ###-###-####. Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryThe account has been recalled from Affiliated Group, IncThe correction may take 60-days to reflect on your credit reportYou may contact them directly at ###-###-####If you have additional questions or concerns you may contact this office directlyOur phone number is ###-###-####Our hours are Monday- Friday 8:00-5:Thank You ; Again [redacted]
The billing date I was given have been changed without my notificationTherefore, when I changed bank accounts, I did not expect a bill to come through auto-pay while I was in the process of closing the bank accountI was charged a 38$ overdraft fee due to the lack of communication and percieved complete authority over my personal checking account by Columbia GasFurthermore, I rejected the means to which you refunded me since it is a joint accountI was promised several times over a recorded line a check delivered to me for the refund, not a credit to a different account number and addressThe previous account was an individual account at a different addressFurthermore, even with my current account number, I am not able to access my account online-nor am I able to change payment method or anythingI have the account number mber but it does not have anything to date with my blicked access onlineBut repeated calls to Columbia Gas give me zero solution to manage my account onlineFurthermore, I have recieved zero phone calls or outreach or assisstance from my complaintsI am willing to join others and talk to the press about this abuse of trustI was promised a CHECK in the mail and I never recieved itI DID NOT AUTHORIZE AN ACCOUNT REFUND SINCE IT IS A DIFFERENT ACCOUNT AND ADDRESS ALLTOGETGERWhat does the gas company not understand about that? They say its the same account when its conveniemt for them, but that its seperate accounts when its not convenient for themI demand a refund for the overdraft fee of 38$This will not be settled without thatFurthermore, if they do not do that, I will press for a refund of the unauthorized charges that came out at the wrong billing dates and sent my old bank account negativeI will take this to court if this refund is not in place in days from this date
Company records indicate that Ms [redacted] had an account at [redacted] ***, from 5/31/to 6/6/ After years, we cannot have our Collection Agency actively go after the customer If the customer does come back to Columbia for new service, we do have the right to collect the $balance due I have asked our I.Tteam to pull remarks and account data from our archives IF you dispute ever having lived at the [redacted] address, contact customer service for a Bad Debt Affidavit Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHowever, it should be the responsibility of Columbia Gas to INFORM customers of these charges and BILLING dates upon establishing servicesAgain, if I would have been given the information, I would have waited the days and started on day one of the next billing cycleI have paid the full amount to avoid any late fee and will look forward to seeing the adjustment on the next billing
Thank You for contacting our officeAccording to our records a letter was issued from [redacted] Pipeline April 6, The claim referenced was deniedIf there is additional documentation supporting your claim please forward that information to the email address noted in the claim denial letter.If you have additional questions or concerns please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:00.Thank YouColumbia Gas Of OhioStrategic Initiatives
I have waived the minimum customer charges on this account The balance of $is now $
Thank You for your inquiry. I apologize for the inconvenience you feel you have experienced. Our records indicate a termination notice was sent to the property 8/5/2015. The notice quoted a due date of 8/19/15 and explained service would be terminated anytime on or after 8/20/15. Additionally a... voicemail message was left in an attempt to establish arrangements and to serve as a reminder of the termination notice 8/17/15. Ample time was provided, taking into consideration the most recent payment on the account was dated 6/4/15. You stated in your concern you have two children that suffer with medical issues. Please keep in mind for future reference we offer the option of using a medical certificate for the purpose of extending a termination notice for 30 calendar days. Simply contact our office for guidance on that process. We are available Monday-Friday, 8:00-5:00. Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiry. Unfortunately we are unable to forgive the entire balance however a credit in the amount of $168.88 will be applied to this account. The credit includes the billing from 11/14-12/17 & your final bill from 12/17-12/20. A refund may be issued within 14 business days.... Please follow up with our office to confirm your current mailing address. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday 8:00-5:00. Our phone number is ###-###-####.Thank YouReneeColumbia Gas Of OhioCustomer Care & Regulatory Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Betsy was super kind; and helpful and I will resolve the issue with her from here. Thank you! Regards, [redacted]
Thank You for your inquiryOur records indicate the customer spoke to a representative from this office August 19,Gas service was restored on that dateIn addition a monthly payment plan of $a month was also established. If there are additional questions or concerns the customer
can call this office directlyOur phone number is ###-###-####We are available Monday-Friday 8:to 5:
I'm sorry, but the HEAP funds go toward your Utility Bill. Budget is an optional payment plan, your heating repair coverage is optional. You can go off your optional payment plan, and use the remaining HEAP credit toward your April bill, which prints 4/11/2017, and perhaps some toward your May billing. Your heating repair coverage, though billed through Columbia Gas, is not a Columbia Gas of Ohio charge. If you don't pay for the optional service, it will be dropped by E.S.P
COMPANY RECORDS INDICATE OUR SERVICE TECH WAS THERE ON FRIDAY, 11/10/2017, AT 4:06PM. NO ONE ANSWERED THE DOOR, NO ACCESS, ORDER NOT WORKED. I HAVE SPOKEN TO ***, AND SHE HAS AGREED TO BE HOME ALL DAY FOR ACCESS. ADVISED HER IF SHE DOES NEED TO LEAVE, TO CALL COLUMBIA AND
MAKE ALTERNATE ACCESS ARRANGEMENTS.BETSY - COLUMBIA GAS OF OHIOCUSTOMER CARE & REGULATORY COMPLIANCE
Per the scheduler, a crew has been assigned to abandon the customer service line, weather permitting, by the end of next week
Thank You for your inquiryWe apologize for the inconvenience you have experiencedOur records show you are currently scheduled for reconnection effective today's dateFor future reference the following guidelines apply;although an individual other than the account holder may provide payment
receipt information we are required to speak with the primary account holder in order to schedule the actual orderThe primary account holder must initiate the requestAdditionally, if there is record of a rejected payment on an account within the last months, we require payment be made at an authorized location and the receipt faxed in for verificationIn review of the original call placed by your spouse 12/28/the representative neglected to advise him to fax or upload a copy of the payment receiptDue to this error we will reverse the $reconnection fee.Again, we apologize for the inconvenience this may have causedIf you have any additional inquiries please contact our office Monday - Friday , 8:00-5:Our phone number is ###-###-####.ReneeColumbia Gas Of OhioStrategic Initiatives
Thank You for your responsePer our phone conversation a refund in the amount of $is in processYou should receive this refund within 7-daysRenee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
We apologize for the inconvenience you feel you have experiencedAs a courtesy will waive the $reconnection fee. Our records indicate gas service was restored yesterday 6/9/It is standard procedure that our service technicians make two attempts to reach a customer at least minutes
apartIf no response is received with the second attempt the customer is advised we can reschedule their order for the next available date. For additional questions or concerns we are available Monday-Friday, 8:00-5:our phone number is ###-###-#### Thank You