From: *** *** *** Sent: Tuesday, August 22, 1:PMTo: ***Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #***I just seen thisI don't have a problem with coumbia gas charging me for the one day except the landlord had already paid for the monthThey billed us both for no service being used
Thank You for your inquiryUnfortunately we will need additional information in order to assist youPlease contact our office directly at ###-###-####We are available Monday- Friday, 8:00-5:00. We look forward to assisting you with your concern. Columbia Gas Of Ohio Strategic
Initiatives
***I have reviewed your inquiry, and after reviewing with my Team Leader, we are crediting your $back. Once the credit shows on the Northwest Blvd account, I will transfer it over to your new account, which bills on 2/16/2017.As far as not getting a bill before, I don't see that we had
a forwarding address at that time. It is all taken care of. *** ~ Columbia Gas of Ohio
Good afternoon, ***, I am attaching, but I also mailed a hardcopy of this Bad Debt Affidavit to: *** *** *** *** ***
*** ** *** The property at *** * *** *** was destroyed by fire in September of The service was in your name here from January 16, to
May 4, Please do not hesitate to contact me if I can be of further assistanceBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
The security deposit has been waived at this timePlease be advised if the gas service is disconnected in the future for collection activity (non payment of the bill) a security deposit can be charged. Gladys HazelwoodAnalyst IIRegulated RevenueStrategic InitiativesColumbia Gas of [email protected]
Company records indicate that Ms *** had an account at * *** *** *** *** ***, from 5/31/to 6/6/2007. After years, we cannot have our Collection Agency actively go after the customer. If the customer does come back to Columbia for new service, we do have the
right to collect the $balance due. I have asked our I.Tteam to pull remarks and account data from our archives. IF you dispute ever having lived at the *** *** address, contact customer service for a Bad Debt Affidavit. Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
On 7/21/2017, *** *** called to have the service disconnected. As a courtesy to the next potential occupant, Columbia leaves the gas on for days, OR until ccf usage off has occurred. Between the 10/and 11/readings ccf was used off the meter for the ** * *** *** **
***. A postcard was mailed to the property on 11/28/2017, to advise of pending disconnect. Gas turned off 12/6/No one called to connect service until December 8th, when *** *** called to have service restored. The next available date was 12/15/2017, but the Customer Service Representative forced the order for 12/13, utilizing the business day override allowed to connect service. There is also confusion as to the service address. We show your service address as ** * *** *** *** ***. IF the address needs to be changed to 1* * *** **, You will need to provide me with documentation from the *** *** Auditor's Office to show the Building information from your purchase. When I go to the Auditor Website, the only digit building number on *** *** ** *** *** ** **. It may be listed as a State Route, County or Township Road.The order will be worked tomorrow, and will be calling *** @ ###-###-#### minutes before arriving at the property. As long as that call ahead is answered, and she is at the property to give us access, the service will be restoredThere is no Reconnect Fee being charged.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Hotline - ###-###-#### | Fax ###-###-####
Thank You for your inquiryWe apologize for any inconvenience this issue has causedCurrently we are in the process of investigating the switched meter issue you referenced in your concernA representative will follow up with you upon completion of that investigationIn the meantime if you have
additional questions or concerns please contact this office directlyWe are available Monday- Friday 8:00-5:Our phone number is ###-###-####Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI would just like to ensure that because this service and delivery has already been paid for on 8-17-15, for August 1-5th, that I will be reimbursed this money
Columbia Gas was given approval by the Public Utilities Commission of Ohio to bill the Fixed Delivery Charge and Infrastructure Replacement Program Rider on every statement that goes out
*** *** *** * ***
*** *** ** COLUMBUS Desired Settlement: I would like to have this safety inspection done on a Monday in JuneUnfortunately, we are unable to wait until June to complete the inside inspectionAn order has been placed to complete the inspection todayPlease see
the mandated guidelines below for completing the mandated inside inspectionshttps://www.ecfr.gov/cgi-bin/text-idx?SID=17efe67cd42957c63ed1c16ae1e...⇄
Our records indicate a payment in the amount of $posted to your Columbia Gas account 4/17/Your financial institution did not honor that paymentThe payment was returned 4/27/due to insufficient fundsPlease provide documentation confirming the payment was deducted from your checking accountYou may fax information submitted by your financial institution to ###-###-####We will review the information & determine if a credit is dueThank You Renee Columbia Gas Of Ohio
***, If we don't know you have moved out, you are responsible up to the day that you call to stop service. In your case it was yesterday, March 7th, 2018. As there were meter readings obtained on 3/1, 3/5, 3/6, and 3/7, all at 5042, I will stop your service as of
3/7/2018. Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II
While I have received an invoice showing I will receive a refund (which I appreciate) I would still like to have the matter of having two separate business accounts with the same name resolved. I would like there to be only one open account so that I do not have similar problems in the future with regards to Security Deposits. The companies response to my complaint did not even mention this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976502, and find the resolution is satisfactory to me
Regards,
Kelley B***
The worker from the gas company broke my appliances and I feel they should replace themI have a slum landlord and he will not fix the heater or furnaceif your company broke them they need to payi I would also like the name of the man who broke my appliances if something more is not done to help me fix my MAJOR heating problems then I'll have no choice but to expand my search for help with this disastrous problem
Hello,Records show Mr *** is not on PIPP payment plan.On February 11, Community Action/*** called and was advised that pip default was $ This was to be paid prior to 2-15- If not the amount would change.Records show Mr*** paid $on 2-17- Leaving a
default balance of $7.95.On 2-16-the account billed his $pip so he now owes $in PIPP default once he pays the $he will go back on PIP This amount needs to be paid before next billing- 3-16-16.If its not paid the current bill will add to the default.We did not receive any money from Community Action.I apologize that Mr*** has been given wrong information I will go through the notes and phone calls and pass the errors to the appropriate departments.I contacted Mr*** advising that he pay $either by the 3-2-due date or before 3-16-next billing.Thank youIf you have any questions/concerns please contact me
Hello,Records show a termination bill was sent out 2-25- for $with a termination date of 3-11- We tried to call Mr*** on 3-8-but could only leave a message, so we mailed out a day notice the same day.There was no response from the customer so an order
went out to terminate on 3-23- The collector will attempt to make contact with the customer prior to disconnection Service was terminated.I apologize if the customer felt the agent was "flippant" I will pass this information on to the appropriate supervisor.Unfortunately Mr***'s gas was turned off after 12:so he had to wait until the next day to get reconnected.I do apologize that Mr***'s gas service was disconnected and he was inconvenienced, however he was given ample time to make the payment or to contact our Customer Service to make payment arrangements.Thank you
From: *** *** *** Sent: Tuesday, August 22, 1:PMTo: ***Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #***I just seen thisI don't have a problem with coumbia gas charging me for the one day except the landlord had already paid for the monthThey billed us both for no service being used
Thank You for your inquiryUnfortunately we will need additional information in order to assist youPlease contact our office directly at ###-###-####We are available Monday- Friday, 8:00-5:00. We look forward to assisting you with your concern. Columbia Gas Of Ohio Strategic
Initiatives
***I have reviewed your inquiry, and after reviewing with my Team Leader, we are crediting your $back. Once the credit shows on the Northwest Blvd account, I will transfer it over to your new account, which bills on 2/16/2017.As far as not getting a bill before, I don't see that we had
a forwarding address at that time. It is all taken care of. *** ~ Columbia Gas of Ohio
Good afternoon, ***, I am attaching, but I also mailed a hardcopy of this Bad Debt Affidavit to: *** *** *** *** ***
*** ** *** The property at *** * *** *** was destroyed by fire in September of The service was in your name here from January 16, to
May 4, Please do not hesitate to contact me if I can be of further assistanceBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
The security deposit has been waived at this timePlease be advised if the gas service is disconnected in the future for collection activity (non payment of the bill) a security deposit can be charged. Gladys HazelwoodAnalyst IIRegulated RevenueStrategic InitiativesColumbia Gas of
[email protected]
Company records indicate that Ms *** had an account at * *** *** *** *** ***, from 5/31/to 6/6/2007. After years, we cannot have our Collection Agency actively go after the customer. If the customer does come back to Columbia for new service, we do have the
right to collect the $balance due. I have asked our I.Tteam to pull remarks and account data from our archives. IF you dispute ever having lived at the *** *** address, contact customer service for a Bad Debt Affidavit. Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
On 7/21/2017, *** *** called to have the service disconnected. As a courtesy to the next potential occupant, Columbia leaves the gas on for days, OR until ccf usage off has occurred. Between the 10/and 11/readings ccf was used off the meter for the ** * *** *** **
***. A postcard was mailed to the property on 11/28/2017, to advise of pending disconnect. Gas turned off 12/6/No one called to connect service until December 8th, when *** *** called to have service restored. The next available date was 12/15/2017, but the Customer Service Representative forced the order for 12/13, utilizing the business day override allowed to connect service. There is also confusion as to the service address. We show your service address as ** * *** *** *** ***. IF the address needs to be changed to 1* * *** **, You will need to provide me with documentation from the *** *** Auditor's Office to show the Building information from your purchase. When I go to the Auditor Website, the only digit building number on *** *** ** *** *** ** **. It may be listed as a State Route, County or Township Road.The order will be worked tomorrow, and will be calling *** @ ###-###-#### minutes before arriving at the property. As long as that call ahead is answered, and she is at the property to give us access, the service will be restoredThere is no Reconnect Fee being charged.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Hotline - ###-###-#### | Fax ###-###-####
Thank You for your inquiryWe apologize for any inconvenience this issue has causedCurrently we are in the process of investigating the switched meter issue you referenced in your concernA representative will follow up with you upon completion of that investigationIn the meantime if you have
additional questions or concerns please contact this office directlyWe are available Monday- Friday 8:00-5:Our phone number is ###-###-####Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
I have re-verified this year via Ohio Benefits Bank
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI would just like to ensure that because this service and delivery has already been paid for on 8-17-15, for August 1-5th, that I will be reimbursed this money
Columbia Gas was given approval by the Public Utilities Commission of Ohio to bill the Fixed Delivery Charge and Infrastructure Replacement Program Rider on every statement that goes out
*** *** *** * ***
*** *** ** COLUMBUS Desired Settlement: I would like to have this safety inspection done on a Monday in JuneUnfortunately, we are unable to wait until June to complete the inside inspectionAn order has been placed to complete the inspection todayPlease see
the mandated guidelines below for completing the mandated inside inspectionshttps://www.ecfr.gov/cgi-bin/text-idx?SID=17efe67cd42957c63ed1c16ae1e...⇄
Our records indicate a payment in the amount of $posted to your Columbia Gas account 4/17/Your financial institution did not honor that paymentThe payment was returned 4/27/due to insufficient fundsPlease provide documentation confirming the payment was deducted from your checking accountYou may fax information submitted by your financial institution to ###-###-####We will review the information & determine if a credit is dueThank You Renee Columbia Gas Of Ohio
***, If we don't know you have moved out, you are responsible up to the day that you call to stop service. In your case it was yesterday, March 7th, 2018. As there were meter readings obtained on 3/1, 3/5, 3/6, and 3/7, all at 5042, I will stop your service as of
3/7/2018. Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst II
While I have received an invoice showing I will receive a refund (which I appreciate) I would still like to have the matter of having two separate business accounts with the same name resolved. I would like there to be only one open account so that I do not have similar problems in the future with regards to Security Deposits. The companies response to my complaint did not even mention this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11976502, and find the resolution is satisfactory to me
Regards,
Kelley B***
The worker from the gas company broke my appliances and I feel they should replace themI have a slum landlord and he will not fix the heater or furnaceif your company broke them they need to payi I would also like the name of the man who broke my appliances if something more is not done to help me fix my MAJOR heating problems then I'll have no choice but to expand my search for help with this disastrous problem
Hello,Records show Mr *** is not on PIPP payment plan.On February 11, Community Action/*** called and was advised that pip default was $ This was to be paid prior to 2-15- If not the amount would change.Records show Mr*** paid $on 2-17- Leaving a
default balance of $7.95.On 2-16-the account billed his $pip so he now owes $in PIPP default once he pays the $he will go back on PIP This amount needs to be paid before next billing- 3-16-16.If its not paid the current bill will add to the default.We did not receive any money from Community Action.I apologize that Mr*** has been given wrong information I will go through the notes and phone calls and pass the errors to the appropriate departments.I contacted Mr*** advising that he pay $either by the 3-2-due date or before 3-16-next billing.Thank youIf you have any questions/concerns please contact me
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Hello,Records show a termination bill was sent out 2-25- for $with a termination date of 3-11- We tried to call Mr*** on 3-8-but could only leave a message, so we mailed out a day notice the same day.There was no response from the customer so an order
went out to terminate on 3-23- The collector will attempt to make contact with the customer prior to disconnection Service was terminated.I apologize if the customer felt the agent was "flippant" I will pass this information on to the appropriate supervisor.Unfortunately Mr***'s gas was turned off after 12:so he had to wait until the next day to get reconnected.I do apologize that Mr***'s gas service was disconnected and he was inconvenienced, however he was given ample time to make the payment or to contact our Customer Service to make payment arrangements.Thank you