I am aware of the verbage in the Lease AgreementI am simply asking for the rate to remain the same, just to today's standard$per year is not adequate compensation for a 20ft x20ft easement with a steel shed on my property, to which must be kept by said owner (myself)Current inflation figures place that "$100" rate at around $- this would be more of an acceptable figure per year paid by Columbia Gas.I will also bring to note, that my request to mark the BOUNDARIES of said lease property still has not been addressedThe gas lines have already been marked, and the number operators have made it very clear that it is not their job to mark the leased propertyYet, the answers I continue to get from Columbia Gas is that I need to contact to have the gas lines marked - obviously not paying attention to the requests made.It is for these reasons that I reject the response made by Columbia Gas of Ohio Regards, [redacted] ***
Connect order placed 8/to be worked 8/with call ahead Service Tech attempted to call customer, no answer Order rescheduled for 8/24/2017, then again for 8/25/to be worked between 8am and 10am 8/25/- Arrived at 8:05am, completed Connect @ 8:25am Betsy - Columbia Gas of OhioCustomer Care & Regulatory Compliance
[redacted] , Thank you for the conversation moments agoColumbia Gas does not certify our service technicians to verify or repair work completed on appliancesI hope during the conversation I was able to provide you with valuable information which may help your concerns regarding carbon monoxideThank you
Thank you for contacting me I did not know I needed to write back about complaint.Want you to know that after writing to you (Revdex.com) the complaint was resolved to our mutual satisfaction.THANK YOU very much for your help and being available to the public and helping to assist people
Ms [redacted] , Could you please provide me with copies of your water bills from March through August I want to provide this information to the contractor as part of your complaint through this and the PUCO website Thank You!Betsy | Columbia Gas of OhioStrategic Initiatives Analyst I
Thank You for your inquiryI contacted Michelle with Miller PipelineShe indicated your last conversation was on or around June 16, A General Foreman made a premise visit to the property June 9, You were advised at that time to hire a contractor for removal of paneling in order to determine the source of the water leakCurrently she has not received any additional information from you regarding the leak sourceI have asked that the General Foreman reach out to you in order to discuss what the next steps are in order to resolve your claimIf you have additional questions please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:Renee Customer Care & Regulatory Compliance Columbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11976502, and find the resolution is satisfactory to me Regards, Kelley B***
While I have received an invoice showing I will receive a refund (which I appreciate) I would still like to have the matter of having two separate business accounts with the same name resolved I would like there to be only one open account so that I do not have similar problems in the future with regards to Security Deposits The companies response to my complaint did not even mention this issue
***I have reviewed your inquiry, and after reviewing with my Team Leader, we are crediting your $back Once the credit shows on the Northwest Blvd account, I will transfer it over to your new account, which bills on 2/16/2017.As far as not getting a bill before, I don't see that we had a forwarding address at that time It is all taken care of [redacted] ~ Columbia Gas of Ohio
DEAR Revdex.com, PAMELA FROM THE RESTORATION DEPARTMENT IN OHIO LEFT ME TWO MESSAGES, BUT, NEVER A PHONE NUMBERI CALLED THE ###-###-#### TEN TIMES THAT WAS IN PENNSYLVANIA WITH MY COMPLAINTTHAT IS THE REGULAR SERVICE NUMBERTHEY COMMUNICATED WITH THE RESTORATION DEPARTMENT THROUGH E-MAILSOF COURSE, I WAS ON HOLD, HAD TO TALK TO SUPERVISORS, AND WAS HUNG UP ON ONCEFINALLY ON 5-17-2016, I GOT THE RESTORATION DEPARTMENT NUMBERIT WAS A BIG SECRET BEFOREHER NAME IS PAMELA###-###-####PLEASE HELP METHANK YOU
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]
This was an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interestThe project has been approved and the Representative will move forward with mainline installationThe New Business Representative has contacted Mr [redacted] and advised that a consult order has been scheduled for October 5, The consult order will determine the meter location, length of customer service line and any obstructions in the areaThe New Business Representative has explained the project details
We have attempted to reach this customer by phone in order to assist her with resolution of this concernA voicemail message was left providing our contact informationA previous account number or address would be helpful to start the processThe customer may contact our office at ###-###-####We are available Monday-Friday 8:00-5:Thank You Columbia Gas Of Ohio Strategic Initiatives
I apologize for the inconvenience and any frustration this process has causedI generally ask all customers to contact me 10-minutes after faxing any information to ensure we’ve receive the requested documentsAs mentioned during our previous conversation, we are willing to help resolve the concern and plan to do so quicklyWe are able to receive documents via fax ###-###-#### or email [redacted] Thank you
Thank You for your inquiryOur records indicate your gas service was restored 8/25/2015, days prior to the date available in order schedulingIt is our process when an appointment has been missed that the order is rescheduled for business days outAdditionally the service technician called two phone numbers as a courtesyGenerally the service technician will make two attempts to one phone numberIn review of the calls associated with this account, notations on the account and notations from the service technician we have found proper procedure was followedThank You Columbia Gas Of Ohio Strategic Initiatives
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: theu suck at following thru on their promises Let's see if they actually do it !!!!! Regards, [redacted]
Thank You for your inquiryI apologize for the inconvenience you have experiencedYour reconnect fee in the amount of $will be applied to your balance in the form of a creditOur records indicate the same technician attempted to gain access 6/& restored service 6/15/Our service technicians should always have photo ID available for verificationFor future reference please make certain to obtain proper ID before allowing an individual to enter your homeWe ask that you contact local law enforcement if an individual refuses or is unable to provide proper identificationPlease contact this office directly if you have additional questions or concernsWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio
I am aware of the verbage in the Lease AgreementI am simply asking for the rate to remain the same, just to today's standard$per year is not adequate compensation for a 20ft x20ft easement with a steel shed on my property, to which must be kept by said owner (myself)Current inflation figures place that "$100" rate at around $- this would be more of an acceptable figure per year paid by Columbia Gas.I will also bring to note, that my request to mark the BOUNDARIES of said lease property still has not been addressedThe gas lines have already been marked, and the number operators have made it very clear that it is not their job to mark the leased propertyYet, the answers I continue to get from Columbia Gas is that I need to contact to have the gas lines marked - obviously not paying attention to the requests made.It is for these reasons that I reject the response made by Columbia Gas of Ohio Regards, [redacted] ***
Connect order placed 8/to be worked 8/with call ahead Service Tech attempted to call customer, no answer Order rescheduled for 8/24/2017, then again for 8/25/to be worked between 8am and 10am 8/25/- Arrived at 8:05am, completed Connect @ 8:25am Betsy - Columbia Gas of OhioCustomer Care & Regulatory Compliance
[redacted] , Thank you for the conversation moments agoColumbia Gas does not certify our service technicians to verify or repair work completed on appliancesI hope during the conversation I was able to provide you with valuable information which may help your concerns regarding carbon monoxideThank you
A voice mail message was left on 02-16-at 1:57pm advising Ms [redacted] that COH is in the process of sending a refund of $for fees
Thank you for contacting me I did not know I needed to write back about complaint.Want you to know that after writing to you (Revdex.com) the complaint was resolved to our mutual satisfaction.THANK YOU very much for your help and being available to the public and helping to assist people
Ms [redacted] , Could you please provide me with copies of your water bills from March through August I want to provide this information to the contractor as part of your complaint through this and the PUCO website Thank You!Betsy | Columbia Gas of OhioStrategic Initiatives Analyst I
Thank You for your inquiryI contacted Michelle with Miller PipelineShe indicated your last conversation was on or around June 16, A General Foreman made a premise visit to the property June 9, You were advised at that time to hire a contractor for removal of paneling in order to determine the source of the water leakCurrently she has not received any additional information from you regarding the leak sourceI have asked that the General Foreman reach out to you in order to discuss what the next steps are in order to resolve your claimIf you have additional questions please contact this office directly at ###-###-####We are available Monday - Friday 8:00-5:Renee Customer Care & Regulatory Compliance Columbia Gas Of Ohio
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11976502, and find the resolution is satisfactory to me Regards, Kelley B***
While I have received an invoice showing I will receive a refund (which I appreciate) I would still like to have the matter of having two separate business accounts with the same name resolved I would like there to be only one open account so that I do not have similar problems in the future with regards to Security Deposits The companies response to my complaint did not even mention this issue
Yes, the Property owner was billed for days of service Again, we are permitted to bill a customer whether it be for day or
***I have reviewed your inquiry, and after reviewing with my Team Leader, we are crediting your $back Once the credit shows on the Northwest Blvd account, I will transfer it over to your new account, which bills on 2/16/2017.As far as not getting a bill before, I don't see that we had a forwarding address at that time It is all taken care of [redacted] ~ Columbia Gas of Ohio
DEAR Revdex.com, PAMELA FROM THE RESTORATION DEPARTMENT IN OHIO LEFT ME TWO MESSAGES, BUT, NEVER A PHONE NUMBERI CALLED THE ###-###-#### TEN TIMES THAT WAS IN PENNSYLVANIA WITH MY COMPLAINTTHAT IS THE REGULAR SERVICE NUMBERTHEY COMMUNICATED WITH THE RESTORATION DEPARTMENT THROUGH E-MAILSOF COURSE, I WAS ON HOLD, HAD TO TALK TO SUPERVISORS, AND WAS HUNG UP ON ONCEFINALLY ON 5-17-2016, I GOT THE RESTORATION DEPARTMENT NUMBERIT WAS A BIG SECRET BEFOREHER NAME IS PAMELA###-###-####PLEASE HELP METHANK YOU
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]
This was an electric conversion project where The New Business Representative was collecting signed performance commitments to determine the interestThe project has been approved and the Representative will move forward with mainline installationThe New Business Representative has contacted Mr [redacted] and advised that a consult order has been scheduled for October 5, The consult order will determine the meter location, length of customer service line and any obstructions in the areaThe New Business Representative has explained the project details
We have attempted to reach this customer by phone in order to assist her with resolution of this concernA voicemail message was left providing our contact informationA previous account number or address would be helpful to start the processThe customer may contact our office at ###-###-####We are available Monday-Friday 8:00-5:Thank You Columbia Gas Of Ohio Strategic Initiatives
I apologize for the inconvenience and any frustration this process has causedI generally ask all customers to contact me 10-minutes after faxing any information to ensure we’ve receive the requested documentsAs mentioned during our previous conversation, we are willing to help resolve the concern and plan to do so quicklyWe are able to receive documents via fax ###-###-#### or email [redacted] Thank you
Thank You for your inquiryOur records indicate your gas service was restored 8/25/2015, days prior to the date available in order schedulingIt is our process when an appointment has been missed that the order is rescheduled for business days outAdditionally the service technician called two phone numbers as a courtesyGenerally the service technician will make two attempts to one phone numberIn review of the calls associated with this account, notations on the account and notations from the service technician we have found proper procedure was followedThank You Columbia Gas Of Ohio Strategic Initiatives
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: theu suck at following thru on their promises Let's see if they actually do it !!!!! Regards, [redacted]
Thank You for your inquiryI apologize for the inconvenience you have experiencedYour reconnect fee in the amount of $will be applied to your balance in the form of a creditOur records indicate the same technician attempted to gain access 6/& restored service 6/15/Our service technicians should always have photo ID available for verificationFor future reference please make certain to obtain proper ID before allowing an individual to enter your homeWe ask that you contact local law enforcement if an individual refuses or is unable to provide proper identificationPlease contact this office directly if you have additional questions or concernsWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio