Our records indicate you spoke with a Department Lead regarding this inquiry and this issue has been resolved.If you have additional questions or concerns please contact our office directlyWe are available Monday- Friday 8:00-5:00.Our phone number is ###-###-####.Thank YouRenee Strategic InitiativesColumbia Gas Of Ohio
Thank You for contacting Columbia GasI apologize for any inconvenience you have experienced.Per our conversation 4/1/16, we will allow the Percentage of Income Payment Plan to remain as is pending your credit from Home Energy AssistanceI will follow up with you 4/19/to confirm the amount required to re-establish your payment planIn the meantime, if anything changes I will contact you prior to 4/19/If you have additional questions or concerns please contact this office directlyOur phone is ###-###-####We are available Monday- Friday, 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
I am sorry you are dissatisfied, but all of your billings were based on electronic reading thru the Automated Meter Reading device (AMR), except for the final read that you provided Your reading on 12/1/was 1594, the AMR reading on 11/1/was That is why your final bill was $68.07, billing you for the 71ccf used over those daysBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst I
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I would like to know if Denise Hudson, an employee of Columbia Gas, who was a prior Tenant of this property was involved in this Security Deposit issue? She has is in collection proceeding for failure to pay her last months rent of $1,as well as over $2,in property damages
Thank You for your inquiryWe apologize for any inconvenience this issue has causedCurrently we are in the process of investigating the switched meter issue you referenced in your concernA representative will follow up with you upon completion of that investigationIn the meantime if you have additional questions or concerns please contact this office directlyWe are available Monday- Friday 8:00-5:Our phone number is ###-###-####Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
I am rejecting this response because: Is the first time that Revdex.com don't help meYes the account is zero because we are tired to fight this matterMy son paid the whole amount yesterday because I received a threatened letter the letter reads that they going to take legal action in my personBut after the May is ten days and we moved on May is only ten days not the whole monthAnyway you do what you want to do Regards, [redacted]
I apologize for the late response, here at Columbia Gas, we started heating season with the assistance agencies, and have been overwhelmed.I also apologize that the Dead Meter at [redacted] was not investigated sooner I can write off $of the $billed I still believe you used closer to the 955ccfs (see attached), but because this was not dealt with in a more timely manner, I am willing to credit the $391.63.Let me know if this is acceptable If so I would also like to reset you on a different payment plan Thank You! Betsy - Columbia Gas Customer Care & Regulatory Compliance.###-###-####
The amount required to restore service is $or Ms [redacted] can use a medical certification to restore her service since we are still within the day time frame
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI would just like to ensure that because this service and delivery has already been paid for on 8-17-15, for August 1-5th, that I will be reimbursed this money
I am rejecting this response because: the service should have had a hold on it since the appointment was scheduled prior to the disconnectThe agent the company sent out advised that all that was needed was to provide the conformation number from community actionSeveral hours later in the evening the utility aas disconnected without a representative notifying anyone in the household, isn't that illegal? The company refused to work out a payment plan of any kindAgain, it seems as if they simply want money and do not care about the customers since there is no other company that gas customers have to patron Regards, [redacted]
Although I am sorry for what you went through, all I can do at this point is move forward The termination notice that went out on 11/7/advised you could be turned off on or after 11/22/ We didn't hear back from you until the collector was onsite Once onsite, the Customer Contact Center can't stop the Collector from doing his or her job What I did for you is to stop the termination for $133.71, due on or after 12/27/ I can offer you a payment plan, and suggest going on the 1/9th payment plan You can pay $on or before January 5th, 2018, and call me with your paid receipt or confirmation number That payment would be the down payment, and then pay $90/month for the January through September bills That will have the current balance of $298.34, and the projected billings for January through September of $599.89, paid in full.If you have further questions, please feel free to call me @ ###-###-####.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiryOur records show a termination notice printed on the bill dated 5/4/That notice advised service could be interrupted anytime on or after 5/20/In addition our service provider NCO attempted to make contact via telephone 5/15/as a courtesyWe apologize for any inconvenience you have experiencedFor future reference please contact our office to establish payment arrangements prior to the date listed on the termination noticeOur customer service office can be reached at ###-###-####, Monday - Friday 7:00-7:Thank You
Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure your being billed at the appropriate rate for your class of serviceCustomers who use more than ccf's annually are charged at a rate that could result in a higher billYour October bill will reflect any change in your rate as a result of our Annual ReviewYour current months usage and consumption history appear on your bill each monthIf the gas consumption is less then the rate will be adjusted accordinglyOnce your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used
Mr [redacted] has agreed to accept the offer to go with a permanent easement for $10,The Land department is in the process of preparing the paperwork that will be sent to [redacted]
From: [redacted] Sent: Tuesday, August 22, 1:PMTo: [redacted] Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] I just seen thisI don't have a problem with coumbia gas charging me for the one day except the landlord had already paid for the monthThey billed us both for no service being used
[redacted] had a termination notice in the amount of $scheduled for shut off on March 21stWhen the collector arrived at the property to disconnect the service, the customer had a lock on the meter and trash over the curb valveA service technician was sent out on March 22nd to turn the gas off and pull the meter for tamperingPayment arrangements are always available prior to shut offA voice mail message was left at 10:39am on March 28th to advise Mr [redacted] to pay $tampering fee to restore service, however, he has not returned my callGladys H [redacted] Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio1-800-272-[redacted] @nisource.com
Thank You for your inquiryOur records indicate your refund in the amount of $was approved, effective 9/29/You will receive a refund check within 10-business daysAdditionally, you noted in your concern that this account is inactiveThe address you referenced is currently active in your namePlease reach out to our Customer Contact Center at ###-###-####, Monday- Friday between the hours of 7:(a)-7:00(p.) or Saturday from 8:(a) - noon in order to schedule a disconnect of service.Please contact this office directly if you have additional concernsWe are available Monday - Friday, 8:(a) - 5:(p.) Our phone number is ###-###-####ReneeStrategic InitiativesColumbia Gas Of Ohio
Thank You for your inquiryOur records indicate your reconnection order has been rescheduled for Thursday 11/12/We have availability to reschedule your order for Tuesday 11/10/Our service technicians have the option to exercise discretion with regard to entering a dwellingWe require an individual over the age of to provide access and may ask for identification confirming ageIn review of the original call and information documented by the service technician your reconnection of service was handled appropriatelyIf you would like to reschedule your reconnection for 11/10/please contact this office directly at ###-###-####We are available Monday- Friday, 8:00-5:Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryAn adjustment has been processed to the accountThe charges in the amount of $have been waivedThe account has been recalled from [redacted] collection agencyAdditionally an order is pending for today's date 3/9/to confirm meter informationThe possibility exists that the meter information is incorrect for the units/unit associated with this concernIf you have additional questions please contact this office directlyOur phone number is ###-###-####We are available Monday- Friday , 8:00-5:Thank You; again Renee Columbia Gas Of Ohio Strategic Initiatives
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Our records indicate you spoke with a Department Lead regarding this inquiry and this issue has been resolved.If you have additional questions or concerns please contact our office directlyWe are available Monday- Friday 8:00-5:00.Our phone number is ###-###-####.Thank YouRenee Strategic InitiativesColumbia Gas Of Ohio
Thank You for contacting Columbia GasI apologize for any inconvenience you have experienced.Per our conversation 4/1/16, we will allow the Percentage of Income Payment Plan to remain as is pending your credit from Home Energy AssistanceI will follow up with you 4/19/to confirm the amount required to re-establish your payment planIn the meantime, if anything changes I will contact you prior to 4/19/If you have additional questions or concerns please contact this office directlyOur phone is ###-###-####We are available Monday- Friday, 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
I am sorry you are dissatisfied, but all of your billings were based on electronic reading thru the Automated Meter Reading device (AMR), except for the final read that you provided Your reading on 12/1/was 1594, the AMR reading on 11/1/was That is why your final bill was $68.07, billing you for the 71ccf used over those daysBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst I
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I would like to know if Denise Hudson, an employee of Columbia Gas, who was a prior Tenant of this property was involved in this Security Deposit issue? She has is in collection proceeding for failure to pay her last months rent of $1,as well as over $2,in property damages
Thank You for your inquiryWe apologize for any inconvenience this issue has causedCurrently we are in the process of investigating the switched meter issue you referenced in your concernA representative will follow up with you upon completion of that investigationIn the meantime if you have additional questions or concerns please contact this office directlyWe are available Monday- Friday 8:00-5:Our phone number is ###-###-####Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
I am rejecting this response because: Is the first time that Revdex.com don't help meYes the account is zero because we are tired to fight this matterMy son paid the whole amount yesterday because I received a threatened letter the letter reads that they going to take legal action in my personBut after the May is ten days and we moved on May is only ten days not the whole monthAnyway you do what you want to do Regards, [redacted]
I apologize for the late response, here at Columbia Gas, we started heating season with the assistance agencies, and have been overwhelmed.I also apologize that the Dead Meter at [redacted] was not investigated sooner I can write off $of the $billed I still believe you used closer to the 955ccfs (see attached), but because this was not dealt with in a more timely manner, I am willing to credit the $391.63.Let me know if this is acceptable If so I would also like to reset you on a different payment plan Thank You! Betsy - Columbia Gas Customer Care & Regulatory Compliance.###-###-####
The amount required to restore service is $or Ms [redacted] can use a medical certification to restore her service since we are still within the day time frame
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI would just like to ensure that because this service and delivery has already been paid for on 8-17-15, for August 1-5th, that I will be reimbursed this money
I am rejecting this response because: the service should have had a hold on it since the appointment was scheduled prior to the disconnectThe agent the company sent out advised that all that was needed was to provide the conformation number from community actionSeveral hours later in the evening the utility aas disconnected without a representative notifying anyone in the household, isn't that illegal? The company refused to work out a payment plan of any kindAgain, it seems as if they simply want money and do not care about the customers since there is no other company that gas customers have to patron Regards, [redacted]
Although I am sorry for what you went through, all I can do at this point is move forward The termination notice that went out on 11/7/advised you could be turned off on or after 11/22/ We didn't hear back from you until the collector was onsite Once onsite, the Customer Contact Center can't stop the Collector from doing his or her job What I did for you is to stop the termination for $133.71, due on or after 12/27/ I can offer you a payment plan, and suggest going on the 1/9th payment plan You can pay $on or before January 5th, 2018, and call me with your paid receipt or confirmation number That payment would be the down payment, and then pay $90/month for the January through September bills That will have the current balance of $298.34, and the projected billings for January through September of $599.89, paid in full.If you have further questions, please feel free to call me @ ###-###-####.Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
Thank You for your inquiryOur records show a termination notice printed on the bill dated 5/4/That notice advised service could be interrupted anytime on or after 5/20/In addition our service provider NCO attempted to make contact via telephone 5/15/as a courtesyWe apologize for any inconvenience you have experiencedFor future reference please contact our office to establish payment arrangements prior to the date listed on the termination noticeOur customer service office can be reached at ###-###-####, Monday - Friday 7:00-7:Thank You
Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure your being billed at the appropriate rate for your class of serviceCustomers who use more than ccf's annually are charged at a rate that could result in a higher billYour October bill will reflect any change in your rate as a result of our Annual ReviewYour current months usage and consumption history appear on your bill each monthIf the gas consumption is less then the rate will be adjusted accordinglyOnce your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used
Mr [redacted] has agreed to accept the offer to go with a permanent easement for $10,The Land department is in the process of preparing the paperwork that will be sent to [redacted]
From: [redacted] Sent: Tuesday, August 22, 1:PMTo: [redacted] Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] I just seen thisI don't have a problem with coumbia gas charging me for the one day except the landlord had already paid for the monthThey billed us both for no service being used
[redacted] had a termination notice in the amount of $scheduled for shut off on March 21stWhen the collector arrived at the property to disconnect the service, the customer had a lock on the meter and trash over the curb valveA service technician was sent out on March 22nd to turn the gas off and pull the meter for tamperingPayment arrangements are always available prior to shut offA voice mail message was left at 10:39am on March 28th to advise Mr [redacted] to pay $tampering fee to restore service, however, he has not returned my callGladys H [redacted] Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio1-800-272-[redacted] @nisource.com
Thank You for your inquiryOur records indicate your refund in the amount of $was approved, effective 9/29/You will receive a refund check within 10-business daysAdditionally, you noted in your concern that this account is inactiveThe address you referenced is currently active in your namePlease reach out to our Customer Contact Center at ###-###-####, Monday- Friday between the hours of 7:(a)-7:00(p.) or Saturday from 8:(a) - noon in order to schedule a disconnect of service.Please contact this office directly if you have additional concernsWe are available Monday - Friday, 8:(a) - 5:(p.) Our phone number is ###-###-####ReneeStrategic InitiativesColumbia Gas Of Ohio
Thank You for your inquiryOur records indicate your reconnection order has been rescheduled for Thursday 11/12/We have availability to reschedule your order for Tuesday 11/10/Our service technicians have the option to exercise discretion with regard to entering a dwellingWe require an individual over the age of to provide access and may ask for identification confirming ageIn review of the original call and information documented by the service technician your reconnection of service was handled appropriatelyIf you would like to reschedule your reconnection for 11/10/please contact this office directly at ###-###-####We are available Monday- Friday, 8:00-5:Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryAn adjustment has been processed to the accountThe charges in the amount of $have been waivedThe account has been recalled from [redacted] collection agencyAdditionally an order is pending for today's date 3/9/to confirm meter informationThe possibility exists that the meter information is incorrect for the units/unit associated with this concernIf you have additional questions please contact this office directlyOur phone number is ###-###-####We are available Monday- Friday , 8:00-5:Thank You; again Renee Columbia Gas Of Ohio Strategic Initiatives
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***