Thank You for your
inquiryThe final bill balance of $is correctIt also includes a payment in the amount of $received 4/17/Attached you will find a copy of your itemized statementPlease compare to your personal recordsIf you have additional questions after reviewing your statement please contact our officeWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-#### Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio
I had a conversation with a representative from Columbia Gas representative Tiffany We discussed the situation and conversation that I had had with the front line leader (FLL) earlier, Monday 8/22/ I was to receive a phone call from the FLL in two days but hadn't so I called Columbia Gas first before hitting "no - rejecting the business response" option Tiffany had agreed to submit our agreement by the next day; Columbia Gas is to contact me again on Sept22nd to discuss restoring my lawn damaged by their service line project this fall or needing to wait until spring This agreement was to be submitted to the Revdex.com for documentation of the agreement I hadn't seen this submitted to Revdex.com so I called Columbia Gas on 8/26/to see if they intended to respond to Revdex.com as agreed and by when I spoke to another representative that name started with the letter B...I didn't write it down and I can not currently remember She said she would give the information on Monday to a lady named Renee because she was the lead on my complaintI have yet to see anything in writing.I am leary of their (Columbia Gas) follow through since the FLL did not call when staing he would and I have yet to see anything in writing insuring that they intend to perform this restoration as agreed verbally on 8/25/I am OK with working together to restore the lawn damage but I am requesting an agreement in writing so that I am more confident in this actually being performed, eventually Thank you.egards,
Thank You for contacting Columbia Gas Of OhioI apologize for the inconvenience you feel you have experienced.Please contact this office directly if you have concerns in the near futureUnfortunately, your gas service is currently turned off We can restore your service the same day provided
the payment is made and receipt information reported prior to 12: The option to reconnect service the same day is available to you for the next business daysYou may authorize a payment over the phone by contacting Bill M*** at 1-866-711-3698 or pay at a local authorized pay agent. In addition keep in mind you have the option to use a medical certificate if a need exists in the homeSimply contact our office with the doctor's name & fax numberProvided the certificate is returned prior to 3:PM we can restore service the same dayOur phone number is 1-800-272-5440, we are available Monday- Friday 8:00AM-5:00PM.Thank YouColumbia Gas Of OhioStrategic Initiatives
Thank You, for your inquiryOur records indicate gas service is currently off to the property due to existing house line leakageFor safety reasons, we are unable to connect service until repairs are completeIt is the responsibility of the property owner to secure a qualified contractor to
complete the repair. Please notify our office if repairs are completeA representative will schedule a connection order for the next business dayWe will schedule for the same day based on availability.Our Customer Contact Center can be reached Monday - Friday 7:00AM -7:00PMTheir phone number is ###-###-####.Columbia Gas Of Ohio Strategic Initiatives
Your request to speak with a Service Supervisor has been escalatedYou should anticipate a return phone call within the next 48-hoursAdditionally in a good faith effort we will apply a customer relations credit to your balance. Again, we apologize for any inconvenience you feel you have experienced. Please contact our office Monday - Friday at ###-###-####, 8:00-5:if you have additional concerns. Thank You Columbia Gas Of Ohio Strategic Initiatives
Please see the complaint below, This complaint will need to be submitted in English for us to resolve. Gladys H*** Customer Care Specialist II Customer Care - Regulatory Compliance Columbia Gas of Ohio ###-###-#### ***
I havent responded because the directed action was to call same group that got me nowhere for a yearI didnt figure columbia gave much of a sh_t what Revdex.com thoughtThey screwed up and dont want to address it nowIll just try to go down there and see if I can talk to someone else, just for kicks
Thank You for your inquiry We will honor the original termination notice amount of $up through August 22, 2016. Additionally please check with local agencies for payment assistance As a courtesy we will waive the requirement of a $reconnect fee and a
security deposit. If you have additional questions or concerns please contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You, Again Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for any inconvenience you have experiencedOur records indicate you currently have an appointment scheduled for 8/16/You are scheduled as an all day appoint with a minute call aheadPlease be advised the technician makes attempts for contactIf
there is no answer on the 2nd attempt a voice mail message is left advising you to rescheduleThe incoming number may reflect as a blocked, or a toll free numberIf these calls are not answered the technician does not make a premise visitIf you have additional questions please contact our office Monday - FridayWe're available 8:00-5:Our phone number is ###-###-####Thank You; Again Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
*** * *** *** * ***
** *** *** **
*** *** *** contacted our office on November 21, regarding this matterAt that time, a reimbursement request was submitted to the insurance claims departmentA release is being sent to ** *** to reimburse him $1,as
compensation for the damageAfter the release form has been signed by *** *** the check will be sent
Thank You for your inquiry, our records indicate your gas service was restored 11/13/We apologize for any inconvenience you feel you have experienced. We were unable to complete your order on the originally requested date 11/11/15; due to an unrestrained animal in the upper portion of the
home The service technician may use his or her own discretion in situations they feel are unsafe. Customers are advised in order to reconnect service we require access to all gas appliances as well as the thermostat in order to complete all safety checks and relight appliances. In an attempt to accommodate you; the order was rescheduled for business days out rather than our business days. If you have additional questions or concerns please contact our office Monday - Friday, 800-Our phone number is 1-800-272-5440. Thank You Columbia Gas Of Ohio Strategic Initiatives
I am sorry you are dissatisfied, but all of your billings were based on electronic reading thru the Automated Meter Reading device (AMR), except for the final read that you provided. Your reading on 12/1/was 1594, the AMR reading on 11/1/was 1523. That is why your final bill
was $68.07, billing you for the 71ccf used over those daysBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst I
You have been restoring the service in October the past years. The difference this year is you reconnected earlier than you had in October 2013, or 2015. In 2013, you connected the 17th, in on the 13th, and in the gas was turned on
10/27/2015. Your meter reading/billing occurs between the 9th and 14th of the month. I will credit your account the $THIS TIME, but sometime between January and August, call and ask for the meter reading dates for your home. Then you can schedule your October reconnect accordingly.Betsy ~ Columbia Gas of Ohio ~ Escalated Appeals
Thank You for your inquiryWe apologize for the inconvenienceOur collectors are required to attempt customer contactA customer should have the option of providing proof of payment (ie; a receipt or confirmation number from Bill Matrix.) If the customer chooses to make a payment while the
collector is on site they are assessed an additional $collection feeThe customer may not have the ability to pay via Bill MatrixIf that situation exists the collector should provide the customer with at least an hour to make payment at a payment agency and provide proof of payment.Due to the fact you have indicated these options were not offered the account will receive credit in the amount of $52.00.Thank You, again for your inquiryIf you have additional questions or concerns please contact this office directlyWe are available Monday - Friday, 8:00AM-5:00PMOur phone number is ###-###-####.ReneeColumbia Gas Of OhioStrategic Initiatives
I show that as of 1/4/all late fees, the reconnect fee, and the security deposit were waived. As of your $152 payment, that posted on 1/5/2018, I see your account balance at a $credit10-20-17 52.00- credit back Reconnect Fee 01-04-18 13.52-
credit back Late Fees 01-05-18 67.00- credit back Security Deposit The budget was set up in August 2014, and due to the age, I cannot see the Contact Stats to see how it was set. We appreciate you as a customer, which is why you were credited back the $waived fees. Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me The fault here is 1000% of Columbia Gas I can not speak to the fact that their system does not show record of me calling in TWICE to terminate my service The simple fact that they are using that as their justification in this matter is comical I simply want this entire situation to be over If they will send me an adjusted bill with the credit, I'll pay the remainder just to be over it and done with them
*
I am rejecting this response because:
Columbia Gas left two messages I was unable to return their call until the second message The person was helpful during the call and promised speedy resolution However, it has now been week and I have heard nothing from them regarding a fix to their error
Regards,
*** ***
Jeff from *** *** Veterans Services called on 6/23/2017, at which time you had just been removed from PIPP due to your Anniversary Default of $67. Your Actual account balance at that time had a credit of $22.67. (see attached). When you next called on 9/14/2017, you were
advised that the PIPP Default was $84.95, and if you wished to get back on PIPP, you would need to pay that amount by 10/06/2017. You only paid $82, so you were not put back on PIPP. At this time, you would need to pay $to get back on PIPP. You do not have a termination notice at this time. Your next meter reading, billing date is 1/15/2018. You can see if *** *** Veterans Services can help you with the $177.31.Call the Customer Care Center for other Payment Plan Options Betsy - Columbia Gas of OhioCustomer Care & Regulatory Compliance
Thank You for your
inquiryThe final bill balance of $is correctIt also includes a payment in the amount of $received 4/17/Attached you will find a copy of your itemized statementPlease compare to your personal recordsIf you have additional questions after reviewing your statement please contact our officeWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-#### Thank You Customer Care & Regulatory Compliance Columbia Gas Of Ohio
I had a conversation with a representative from Columbia Gas representative Tiffany We discussed the situation and conversation that I had had with the front line leader (FLL) earlier, Monday 8/22/ I was to receive a phone call from the FLL in two days but hadn't so I called Columbia Gas first before hitting "no - rejecting the business response" option Tiffany had agreed to submit our agreement by the next day; Columbia Gas is to contact me again on Sept22nd to discuss restoring my lawn damaged by their service line project this fall or needing to wait until spring This agreement was to be submitted to the Revdex.com for documentation of the agreement I hadn't seen this submitted to Revdex.com so I called Columbia Gas on 8/26/to see if they intended to respond to Revdex.com as agreed and by when I spoke to another representative that name started with the letter B...I didn't write it down and I can not currently remember She said she would give the information on Monday to a lady named Renee because she was the lead on my complaintI have yet to see anything in writing.I am leary of their (Columbia Gas) follow through since the FLL did not call when staing he would and I have yet to see anything in writing insuring that they intend to perform this restoration as agreed verbally on 8/25/I am OK with working together to restore the lawn damage but I am requesting an agreement in writing so that I am more confident in this actually being performed, eventually Thank you.egards,
Thank You for contacting Columbia Gas Of OhioI apologize for the inconvenience you feel you have experienced.Please contact this office directly if you have concerns in the near futureUnfortunately, your gas service is currently turned off We can restore your service the same day provided
the payment is made and receipt information reported prior to 12: The option to reconnect service the same day is available to you for the next business daysYou may authorize a payment over the phone by contacting Bill M*** at 1-866-711-3698 or pay at a local authorized pay agent. In addition keep in mind you have the option to use a medical certificate if a need exists in the homeSimply contact our office with the doctor's name & fax numberProvided the certificate is returned prior to 3:PM we can restore service the same dayOur phone number is 1-800-272-5440, we are available Monday- Friday 8:00AM-5:00PM.Thank YouColumbia Gas Of OhioStrategic Initiatives
I finally received the refund.Thank You,
Thank You, for your inquiryOur records indicate gas service is currently off to the property due to existing house line leakageFor safety reasons, we are unable to connect service until repairs are completeIt is the responsibility of the property owner to secure a qualified contractor to
complete the repair. Please notify our office if repairs are completeA representative will schedule a connection order for the next business dayWe will schedule for the same day based on availability.Our Customer Contact Center can be reached Monday - Friday 7:00AM -7:00PMTheir phone number is ###-###-####.Columbia Gas Of Ohio Strategic Initiatives
Your request to speak with a Service Supervisor has been escalatedYou should anticipate a return phone call within the next 48-hoursAdditionally in a good faith effort we will apply a customer relations credit to your balance. Again, we apologize for any inconvenience you feel you have experienced. Please contact our office Monday - Friday at ###-###-####, 8:00-5:if you have additional concerns. Thank You Columbia Gas Of Ohio Strategic Initiatives
Please see the complaint below, This complaint will need to be submitted in English for us to resolve. Gladys H*** Customer Care Specialist II Customer Care - Regulatory Compliance Columbia Gas of Ohio ###-###-#### ***
I havent responded because the directed action was to call same group that got me nowhere for a yearI didnt figure columbia gave much of a sh_t what Revdex.com thoughtThey screwed up and dont want to address it nowIll just try to go down there and see if I can talk to someone else, just for kicks
Thank You for your inquiry We will honor the original termination notice amount of $up through August 22, 2016. Additionally please check with local agencies for payment assistance As a courtesy we will waive the requirement of a $reconnect fee and a
security deposit. If you have additional questions or concerns please contact this office directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You, Again Renee Strategic Initiatives Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for any inconvenience you have experiencedOur records indicate you currently have an appointment scheduled for 8/16/You are scheduled as an all day appoint with a minute call aheadPlease be advised the technician makes attempts for contactIf
there is no answer on the 2nd attempt a voice mail message is left advising you to rescheduleThe incoming number may reflect as a blocked, or a toll free numberIf these calls are not answered the technician does not make a premise visitIf you have additional questions please contact our office Monday - FridayWe're available 8:00-5:Our phone number is ###-###-####Thank You; Again Renee Columbia Gas Of Ohio Customer Care & Regulatory Compliance
*** * *** *** * ***
** *** *** **
*** *** *** contacted our office on November 21, regarding this matterAt that time, a reimbursement request was submitted to the insurance claims departmentA release is being sent to ** *** to reimburse him $1,as
compensation for the damageAfter the release form has been signed by *** *** the check will be sent
Thank You for your inquiry, our records indicate your gas service was restored 11/13/We apologize for any inconvenience you feel you have experienced. We were unable to complete your order on the originally requested date 11/11/15; due to an unrestrained animal in the upper portion of the
home The service technician may use his or her own discretion in situations they feel are unsafe. Customers are advised in order to reconnect service we require access to all gas appliances as well as the thermostat in order to complete all safety checks and relight appliances. In an attempt to accommodate you; the order was rescheduled for business days out rather than our business days. If you have additional questions or concerns please contact our office Monday - Friday, 800-Our phone number is 1-800-272-5440. Thank You Columbia Gas Of Ohio Strategic Initiatives
I am sorry you are dissatisfied, but all of your billings were based on electronic reading thru the Automated Meter Reading device (AMR), except for the final read that you provided. Your reading on 12/1/was 1594, the AMR reading on 11/1/was 1523. That is why your final bill
was $68.07, billing you for the 71ccf used over those daysBetsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance Analyst I
You have been restoring the service in October the past years. The difference this year is you reconnected earlier than you had in October 2013, or 2015. In 2013, you connected the 17th, in on the 13th, and in the gas was turned on
10/27/2015. Your meter reading/billing occurs between the 9th and 14th of the month. I will credit your account the $THIS TIME, but sometime between January and August, call and ask for the meter reading dates for your home. Then you can schedule your October reconnect accordingly.Betsy ~ Columbia Gas of Ohio ~ Escalated Appeals
Inside inspection completed on 7-28-@ 2:49pm. No leaks detected
Thank You for your inquiryWe apologize for the inconvenienceOur collectors are required to attempt customer contactA customer should have the option of providing proof of payment (ie; a receipt or confirmation number from Bill Matrix.) If the customer chooses to make a payment while the
collector is on site they are assessed an additional $collection feeThe customer may not have the ability to pay via Bill MatrixIf that situation exists the collector should provide the customer with at least an hour to make payment at a payment agency and provide proof of payment.Due to the fact you have indicated these options were not offered the account will receive credit in the amount of $52.00.Thank You, again for your inquiryIf you have additional questions or concerns please contact this office directlyWe are available Monday - Friday, 8:00AM-5:00PMOur phone number is ###-###-####.ReneeColumbia Gas Of OhioStrategic Initiatives
I show that as of 1/4/all late fees, the reconnect fee, and the security deposit were waived. As of your $152 payment, that posted on 1/5/2018, I see your account balance at a $credit10-20-17 52.00- credit back Reconnect Fee 01-04-18 13.52-
credit back Late Fees 01-05-18 67.00- credit back Security Deposit The budget was set up in August 2014, and due to the age, I cannot see the Contact Stats to see how it was set. We appreciate you as a customer, which is why you were credited back the $waived fees. Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me The fault here is 1000% of Columbia Gas I can not speak to the fact that their system does not show record of me calling in TWICE to terminate my service The simple fact that they are using that as their justification in this matter is comical I simply want this entire situation to be over If they will send me an adjusted bill with the credit, I'll pay the remainder just to be over it and done with them
*
I am rejecting this response because:
Columbia Gas left two messages I was unable to return their call until the second message The person was helpful during the call and promised speedy resolution However, it has now been week and I have heard nothing from them regarding a fix to their error
Regards,
*** ***
Jeff from *** *** Veterans Services called on 6/23/2017, at which time you had just been removed from PIPP due to your Anniversary Default of $67. Your Actual account balance at that time had a credit of $22.67. (see attached). When you next called on 9/14/2017, you were
advised that the PIPP Default was $84.95, and if you wished to get back on PIPP, you would need to pay that amount by 10/06/2017. You only paid $82, so you were not put back on PIPP. At this time, you would need to pay $to get back on PIPP. You do not have a termination notice at this time. Your next meter reading, billing date is 1/15/2018. You can see if *** *** Veterans Services can help you with the $177.31.Call the Customer Care Center for other Payment Plan Options Betsy - Columbia Gas of OhioCustomer Care & Regulatory Compliance