Hi good folks at the Revdex.com.I think I've been behind keeping up with your messages due to al ack of home internet I just saw Colombia Gas response when I searched Revdex.com in my inbox.I will call them in a couple hours and probably hear back from them Monday.Thanks!
As agreed upon the conversation on 8/25/2016, Columbia Gas will follow up with you on 9/22/to determine the best course of action for the restoration of your propertyWe both understand the date of completion of restoration may be delayed due to weather conditionsMark, Renee and I will remain in contact with you in order to resolve your concern.Thank you
Yes as I previously stated on numerous occasions, I have been the owner of my property for over yearsNo other owner occupied my property; however, Columbia Gas NEGLECTED to properly mark my meter for the YEARS I lived there, until a Heating and Cooling specialist brought it to their attention!! The home my meter was marked as, had different homeowners that occupied the property, based on the information from the auditors websiteYes, according to the Ohio code you provided, it referenced an estimate of my meterTHAT IS THE ISSUE!!! My meter wasn't used for YEARS!!!
This is ridiculous!!!! I can't see debating over something that was and is CLEARLY COLUMBIA GAS' error
I am rejecting this response because: Is the first time that Revdex.com don't help meYes the account is zero because we are tired to fight this matterMy son paid the whole amount yesterday because I received a threatened letter the letter reads that they going to take legal action in my personBut after the May is ten days and we moved on May is only ten days not the whole monthAnyway you do what you want to do
Regards,
*** ***
Complaint:
I am rejecting this response because: there was most differently damage doneThe technician cracked not only my furnace but also my hot water heaterHe did that on the day before Thanksgiving and I have not had any gas services sinceI have a newborn, pets, and other tenants in my home currentlyI have been very patient and understanding with this problem but the colder it gets is making my patience run very thinI need to have this problem resolved IMMEDIATELY if possible.
Regards, *** *** ***
Thank You for your inquiryOur records indicate your service was restored 10/21/We apologize for any inconvenience you feel you have experienced, however based on the information provided proper procedure was followed regarding your accountWe included a termination notice in the billing
issued 9/29/15, advising you to contact our office on or before 10/15/to avoid interruption of service Our records do not reflect contact from you to establish payment arrangements or to request an extension on the termination noticeA reimbursement or credit to the bill will not be applied at this time. If you have additional questions please contact our office directlyWe are available Monday- Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
The payment in the amount of $has been found by the cash teamAn order has been sent out for today to restore serviceMs *** has been advised to contact the office for payment arrangements prior to the shut off date to prevent service from being disconnected
Thank You for your inquiryOur records indicate your reconnection order has been rescheduled for Thursday 11/12/We have availability to reschedule your order for Tuesday 11/10/15. Our service technicians have the option to exercise discretion with regard to entering a dwellingWe require
an individual over the age of to provide access and may ask for identification confirming age. In review of the original call and information documented by the service technician your reconnection of service was handled appropriately. If you would like to reschedule your reconnection for 11/10/please contact this office directly at ###-###-####We are available Monday- Friday, 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryPlease contact our New Business Department directly for assistance with your inquiryThe phone number for New Business is ###-###-####Their hours of operation are Monday- Friday, 8:00-4:For all other additional inquiries you may contact this office at ###-###-####
We are available Monday- Friday, 8:00-5:00. Renee MC***Strategic Analyst II Columbia Gas Of Ohio
As mentioned below, the annual consumption review will be conductedYour rate will be adjusted according to the consumption usedWith conservation measures, your consumption will drop as well as the rateEach year, we are required to verify your total gas usage for the past year ending August 31st to make sure you are being billed at the appropriate rate for your class of serviceCustomers who use more than ccf's annually are charged at a rate that could result in a higher billYour October bill will reflect any change in your rate as a result of our Annual ReviewYour current months usage and consumption history appears on your bill each monthIf the gas consumption is less, then your rate will be adjusted accordinglyOnce your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used
Thank You for contacting our officePer the customer's request payment in the amount of $made via Bill Matrix was reversed and applied to a Debit Express Debit Card 12/8/Additionally the payment made via Web Self Services was returned as well 12/29/The amount of this payment was also $Both payments were cancelled/rejected or reversedA valid payment in the amount of $was received 12/9/Leaving the customer still responsible for the amount of $A bill issued 12/16/for the amount of $59.00, leaving the customer responsible for payment in the amount of $ ($+ $64.46)No payment was receivedA bill issued 1/19/17, making another payment due in the amount of $adding to the existing balance of $123.46( $+ $59.00.) Making the balance owed $The balance currently owed is correctBoth payments paid in the amount of $were essentially cancelled outA payment in the amount of $applied 12/9/is the only payment the customer received credit for during the time period of 12/2/- currentIf there is documentation confirming otherwise, please fax or email that information for reviewOur email address is [email protected] fax number is ###-###-####If you would like to speak with our office via phone we are available Monday- Friday 8:00-5:Our phone number is ###-###-####Thank You Renee Columbia Gas Of Ohio Strategic Initiatives
Thank you for your inquiryI apologize for the inconvenience you have experiencedOur records indicate a refund/reimbursement check in the amount of $has been issuedYou should expect to receive it within 7-business days. If you have additional inquires please contact our office
directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the
response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank You for your inquiryOur website references the payment posting to your "Columbia Gas Of Ohio" account the next day not your personal bank accountIn review of previous notes on the account you were advised of this information via the PUCO website as wellWe do offer additional payment
optionsYou may pay by phone via Bill Matrix their phone number is 1-***You may also pay in person at an authorized pay agentAt this time there is no refund or reimbursement due for overdraft feesIf you have additional questions please contact our office directly at ###-###-####We are available Monday-Friday 8:00-5:Thank You Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for the inconvenience you have experienced A representative from *** will be in contact with you in order to address your concernsAdditionally errors associated with this concern will be handled internally and used for coaching purposes. If
you have additional questions for this office please contact us directlyOur phone number is ###-###-####. We are available Monday - Friday 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
We have heard that people will be getting in contact with us and will come to the house to look at the damage and nobody has shown up since 9/We haven't been
contacted by the gas company at allWe have to contact them, and they always tell us that someone will contact us, but it never happensWe took pictures of the damage, but they won't be ready for pickup for a weekWhen we get them, we will mail a copy to the Revdex.com to support our evidenceWe also called the *** *** and they came out and inspected the damage and are going to email me the estimateWhen we get that, we will mail a copy of that in as wellWe got in touch with the previous owner of the house and he came over and looked at the damage and said that it wasn't there when he sold us the houseWe are going to try to get a letter from him stating that, tooIf we get a letter from him, we will mail that in also
I have resent & verified receipt of a medical certificate by Dr Matthew M***. His RN has called me and advised that the Dr is not going to sign it. I then faxed the medical certificate to Dr Roger I*** and he partially completed the form. I attempted to call the
customer, but had to leave a voicemail. I would like to talk about payment arrangements, but a payment would need to be made on or before 10/09/2017. I can reset the 1/9th payment plan with a payment of $143, she would no longer be in arrears, and her monthly payment would be $per month. This is slightly less than the current payment amount, and again there would be no arrears.Please call me as soon as you are able at ###-###-####Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we have waived the service and delivery fee; however keep in mind this fee is not normally waivedA corrected bill has been issued reflecting the adjusted amountFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. If you have additional concerns please do not hesitate to contact this officeWe are available Monday- Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Hi good folks at the Revdex.com.I think I've been behind keeping up with your messages due to al ack of home internet I just saw Colombia Gas response when I searched Revdex.com in my inbox.I will call them in a couple hours and probably hear back from them Monday.Thanks!
As agreed upon the conversation on 8/25/2016, Columbia Gas will follow up with you on 9/22/to determine the best course of action for the restoration of your propertyWe both understand the date of completion of restoration may be delayed due to weather conditionsMark, Renee and I will remain in contact with you in order to resolve your concern.Thank you
Yes as I previously stated on numerous occasions, I have been the owner of my property for over yearsNo other owner occupied my property; however, Columbia Gas NEGLECTED to properly mark my meter for the YEARS I lived there, until a Heating and Cooling specialist brought it to their attention!! The home my meter was marked as, had different homeowners that occupied the property, based on the information from the auditors websiteYes, according to the Ohio code you provided, it referenced an estimate of my meterTHAT IS THE ISSUE!!! My meter wasn't used for YEARS!!!
This is ridiculous!!!! I can't see debating over something that was and is CLEARLY COLUMBIA GAS' error
I am rejecting this response because: Is the first time that Revdex.com don't help meYes the account is zero because we are tired to fight this matterMy son paid the whole amount yesterday because I received a threatened letter the letter reads that they going to take legal action in my personBut after the May is ten days and we moved on May is only ten days not the whole monthAnyway you do what you want to do
Regards,
*** ***
Complaint:
I am rejecting this response because: there was most differently damage doneThe technician cracked not only my furnace but also my hot water heaterHe did that on the day before Thanksgiving and I have not had any gas services sinceI have a newborn, pets, and other tenants in my home currentlyI have been very patient and understanding with this problem but the colder it gets is making my patience run very thinI need to have this problem resolved IMMEDIATELY if possible.
Regards, *** *** ***
Thank You for your inquiryOur records indicate your service was restored 10/21/We apologize for any inconvenience you feel you have experienced, however based on the information provided proper procedure was followed regarding your accountWe included a termination notice in the billing
issued 9/29/15, advising you to contact our office on or before 10/15/to avoid interruption of service Our records do not reflect contact from you to establish payment arrangements or to request an extension on the termination noticeA reimbursement or credit to the bill will not be applied at this time. If you have additional questions please contact our office directlyWe are available Monday- Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
The payment in the amount of $has been found by the cash teamAn order has been sent out for today to restore serviceMs *** has been advised to contact the office for payment arrangements prior to the shut off date to prevent service from being disconnected
Thank You for your inquiryOur records indicate your reconnection order has been rescheduled for Thursday 11/12/We have availability to reschedule your order for Tuesday 11/10/15. Our service technicians have the option to exercise discretion with regard to entering a dwellingWe require
an individual over the age of to provide access and may ask for identification confirming age. In review of the original call and information documented by the service technician your reconnection of service was handled appropriately. If you would like to reschedule your reconnection for 11/10/please contact this office directly at ###-###-####We are available Monday- Friday, 8:00-5:00. Thank You Columbia Gas Of Ohio Strategic Initiatives
Thank You for your inquiryPlease contact our New Business Department directly for assistance with your inquiryThe phone number for New Business is ###-###-####Their hours of operation are Monday- Friday, 8:00-4:For all other additional inquiries you may contact this office at ###-###-####
We are available Monday- Friday, 8:00-5:00. Renee MC***Strategic Analyst II Columbia Gas Of Ohio
As mentioned below, the annual consumption review will be conductedYour rate will be adjusted according to the consumption usedWith conservation measures, your consumption will drop as well as the rateEach year, we are required to verify your total gas usage for the past year ending August 31st to make sure you are being billed at the appropriate rate for your class of serviceCustomers who use more than ccf's annually are charged at a rate that could result in a higher billYour October bill will reflect any change in your rate as a result of our Annual ReviewYour current months usage and consumption history appears on your bill each monthIf the gas consumption is less, then your rate will be adjusted accordinglyOnce your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used
Thank You for contacting our officePer the customer's request payment in the amount of $made via Bill Matrix was reversed and applied to a Debit Express Debit Card 12/8/Additionally the payment made via Web Self Services was returned as well 12/29/The amount of this payment was also $Both payments were cancelled/rejected or reversedA valid payment in the amount of $was received 12/9/Leaving the customer still responsible for the amount of $A bill issued 12/16/for the amount of $59.00, leaving the customer responsible for payment in the amount of $ ($+ $64.46)No payment was receivedA bill issued 1/19/17, making another payment due in the amount of $adding to the existing balance of $123.46( $+ $59.00.) Making the balance owed $The balance currently owed is correctBoth payments paid in the amount of $were essentially cancelled outA payment in the amount of $applied 12/9/is the only payment the customer received credit for during the time period of 12/2/- currentIf there is documentation confirming otherwise, please fax or email that information for reviewOur email address is [email protected] fax number is ###-###-####If you would like to speak with our office via phone we are available Monday- Friday 8:00-5:Our phone number is ###-###-####Thank You Renee Columbia Gas Of Ohio Strategic Initiatives
I have waived the minimum customer charges on this account. The balance of $is now $
Thank you for your inquiryI apologize for the inconvenience you have experiencedOur records indicate a refund/reimbursement check in the amount of $has been issuedYou should expect to receive it within 7-business days. If you have additional inquires please contact our office
directlyWe are available Monday - Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas Of Ohio Strategic Initiatives
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the
response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank You for your inquiryOur website references the payment posting to your "Columbia Gas Of Ohio" account the next day not your personal bank accountIn review of previous notes on the account you were advised of this information via the PUCO website as wellWe do offer additional payment
optionsYou may pay by phone via Bill Matrix their phone number is 1-***You may also pay in person at an authorized pay agentAt this time there is no refund or reimbursement due for overdraft feesIf you have additional questions please contact our office directly at ###-###-####We are available Monday-Friday 8:00-5:Thank You Columbia Gas Of Ohio
Thank You for your inquiryWe apologize for the inconvenience you have experienced A representative from *** will be in contact with you in order to address your concernsAdditionally errors associated with this concern will be handled internally and used for coaching purposes. If
you have additional questions for this office please contact us directlyOur phone number is ###-###-####. We are available Monday - Friday 8:00-5:00.Thank YouReneeColumbia Gas Of OhioStrategic Initiatives
We have heard that people will be getting in contact with us and will come to the house to look at the damage and nobody has shown up since 9/We haven't been
contacted by the gas company at allWe have to contact them, and they always tell us that someone will contact us, but it never happensWe took pictures of the damage, but they won't be ready for pickup for a weekWhen we get them, we will mail a copy to the Revdex.com to support our evidenceWe also called the *** *** and they came out and inspected the damage and are going to email me the estimateWhen we get that, we will mail a copy of that in as wellWe got in touch with the previous owner of the house and he came over and looked at the damage and said that it wasn't there when he sold us the houseWe are going to try to get a letter from him stating that, tooIf we get a letter from him, we will mail that in also
I have resent & verified receipt of a medical certificate by Dr Matthew M***. His RN has called me and advised that the Dr is not going to sign it. I then faxed the medical certificate to Dr Roger I*** and he partially completed the form. I attempted to call the
customer, but had to leave a voicemail. I would like to talk about payment arrangements, but a payment would need to be made on or before 10/09/2017. I can reset the 1/9th payment plan with a payment of $143, she would no longer be in arrears, and her monthly payment would be $per month. This is slightly less than the current payment amount, and again there would be no arrears.Please call me as soon as you are able at ###-###-####Betsy - Columbia Gas of OhioCustomer Care and Regulatory Compliance
Thank You for contacting us, the customer service charge covers Columbia Gas of Ohio's fixed costs for meter reading, billing and other services provided by the company that are not related to gas usage or the number of days in the billing period Columbia Gas incurs the same fixed costs every
time it prepares a customer's bill, those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for Columbia Gas to charge the full amount of the customer charge is provided within the company’s tariff issued by the Public Utility Commission of Ohio. As a courtesy, we have waived the service and delivery fee; however keep in mind this fee is not normally waivedA corrected bill has been issued reflecting the adjusted amountFor future reference, regardless of the number of days within the billing cycle this charge will remain as a part of your bill. If you have additional concerns please do not hesitate to contact this officeWe are available Monday- Friday, 8:00-5:Our phone number is ###-###-####. Thank You Columbia Gas of Ohio
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***