Made one small purchase from their website last yearOne year later, they charged me an annual fee that I NEVER authorized and NEVER would have agreed toCompletely unethical
Absolutely terrible experience with Zazzle This used to be a company I was very happy with I don't know what has happened to them The last several orders I've had with them are either not delivered in the time-frame promised or not delivered at all The most recent order I had with them, I ordered several custom t-shirts I received an email weeks after, telling me they were now out of the t-shirts I ordered and they don't know if/when they will be getting anymore of them in Also, beforehand, when I tried to call Zazzle to inquire about this order, I was hung up on the second I said, "Hello." I had been on hold for minutes I will predict that this company won't be in business much longer It is about one of the worst online stores out there now There are many other places who will gladly accept my business
I placed an order on August 30, I have a printout showing my order was processing with and order number I never received it so I started checking todayThe order was still on the website but shows cancelled I never cancelled it and I never received any correspondence from Zazzle Will NEVER order again from them
Placed order and was told would receive 2-9-16, did not receive I ordered invitations for my daughter surprise party, she is leaving for boot camp, I was told I would have my order on 2-9-16, on 2-5-I received a fake tracking number for UPS, I contacted UPS and they say they have never heard of that tracking number and it is not one they use, I called Zazzle back and was told there was nothing they could do I needed to wait, I told them I have a email telling me when I would receive my order and I have not received it, I explained to them that the tracking number they gave me UPS said they dont use those tracking numbers, then the guy told me that its a unique number and UPS might not have activated it yetI order online all the time and I have never heard of this and neither has the people at UPS
I purchased invitations for a sweet They had to be sent back once bec they were illegibleI was given zazzle credit which I felt was fairI reordered the invitations and when I got them they were legible so I put them aside until the time came to stuff the envelopes and send outWhen I looked further I noticed that more than half of them had white lines running through themI tried to use all the unaffected invitations as I had ordered extra but it was not possible, I had to send some out like thatI had no time to reorder bec the party is too soonThis was frustrating bec I paid for them but also embarrassing to have invitations sent out like thatI am being offered more store creditI do not need nor want store credit
Does not stand behind their productsOrdered two customized coffee mugsArrived brokenContacted company through their website's "contact us" webpage requesting a total of four times now since purchase date 7/21/(Today is 10/14/18.) Never heard anything from themNever got a refund (would have reordered from different source vendor if I had)If I could leave a zero stars rating, I wouldThese guys are scammers with zero customer service
I ordered business cards from this company on 8/I was told they would be delivered by 9/By 9/I contacted customer service expressing my unhappiness with their communication as I was never contacted letting me know they would be a week lateBy 9/I still had no heard back (even tho the response time said hrs) then the cards finally arrivedThe corners we all frayed and missing color and there were little tiny pieces of dust all stuck all over the cardsI then contacted customer service again via the issue a refund option and still have not heard anything from them and I do not want replacement cards nor do I want anything except a full refund and to be taken off of their mailing list because I will NEVER do business with this company againI do not believe I should have to be waiting days for a response to a refund this is a terrible way to do business and after reading others who have had issues getting their money I felt I needed to contact the better business for
On November 7th I discovered a charge of $from Zazzle recorded that day on my Paypal accountI have no recollection of ever doing business with ZazzleIt was the first and only charge I recall ever having been made to my Paypal account by ZazzleI notified Paypal and immediately got an email letting me know future charges had been suspendedHere is a copy the email I sent to *** the next day: Zazzle Customer Service, Earlier today, after twice calling, being put on hold and having my call disconnected, on the third try I spoke with a customer service rep about the unauthorized $charge fro Zazzle on my Paypal account[Yesterday I contacted Paypal and was promptly emailed: "This email confirms that you have cancelled your billing agreement with Zazzle *** No further payments will be made from your PayPal account to this merchant"The Zazzle rep said something about a trial charge for future shipping that had expired - from 2015!?, then told me
This is a very honorable company to do business with They respond in a very timely manner and if there is a problem, they refund your money and are as pleasant as can be I have bought from them before, and will continue to do so
On Nov 25th I ordered a shirt to wear during the Christmas seasonThe confirmation email indicated I would get the shirt by Dec 6thIt finally arrived on Dec 27, a little late to wear for ChristmasNow they tell me I have two choices: go to the trouble and expense of sending it back or keep it and stop complainingThey've had my money for more than a monthThat is not the way I expect to be treatedI would advise great caution when dealing with this company!
Company sent wrong item twiceAfter speaking with them and their inability to send me the correct product after different times....I requested a refundCompany acknowledged their inability to deliver but have yet to refund me my hard earned moneyIt’s been over days and they have not refunded meI hope you can help to keep this company from taking advantage of military families
Worst company ever!!! I placed an order on 11/29/and received an email with an estimated delivery date of 12/5/to 12/8/16, which has come and goneIt took customer service days to respond and they don't know when it will be shippedNeedless to say, it's the 19th and they have left me in a bind during Christmas They still have no idea when my order would be shipped, but offered to expedite shipping for 2-3,day delivery - they should offer overnight delivery at this pointCanceling my order and will NEVER use them again!
I Ordered floor mats from this business I canceled them I’ve never gotten my money back it says it still pending cancellation in the shipment department I’ve called them I’ve emailed them over and over again no response
Products I ordered are not as described, Zazzle refuses to pay return shippingOn 3/4/2016, I ordered "Abstract and Elegant Brushstrokes" bindersThe description, (cut and pasted from their website) is as follows: "Coordinates with the Elegant and Abstract Gold Brushstrokes Business CollateralAn elegant black box containing your name or business name really stands out on the faux metallic gold brushstrokes designEdgy and elegant(c) 1201AM CREATIVE" This description clearly indicates that the item has a metallic look, and the photos of the item and all of the items that "coordinate" with it have a gold foil "metallic" look to themThe notebooks that I received do not have a faux metallic or foil look at allThe "gold" brushstrokes are a matte, mustard yellowI alerted customer service and the shop owner, 1201AM CREATIVE, and both confirmed that indeed there is an error in the description, and that the item does not match its' descriptionCREATIVE confirmed this to m
I've ordered quite a few products from Zazzle, with excellent results - high quality products that have always met or exceeded my expectations I love being able to order unique designs and customize products the way that I want them - great place to look for special gifts Order fulfillment does take a bit longer than online services that have warehouses of premade items, ready to be shipped These products are printed to order, which allows a much wider range of designs and options
I ordered a shirt on September When I received it on October 5, it was completely the wrong itemHilariously, there is a picture of what I ordered on the invoice that clearly looks nothing like what they sent me, so if anyone had taken two seconds to compare the invoice to the item, the mistake would have been obviousI emailed through Zazzle's website on that day with pictures of the item and the invoiceTwo days later, I got an email asking me to send picturesI called and explained I had already sent pictures, and the person who I spoke to said Zazzle can't see pictures a customer attaches to an email through Zazzle's own website, which has the capability to attach picturesHe then said he would order the reprint, and because I told him I needed it by October at the latest, he assured me he had put a rush order on it and I would receive it by the 17thI did notOn the 17th, I called and spoke to a supervisor, who said the reprint hadn't been made, let alone shippedSh
I ordered a custom card and it was supposedly delivered but my sister didn't receive itAfter checking with all the neighbors and the postal employee who was supposed to deliver it with no card found, I called Zazzle and they are resending it with expedited shippingA happy ending!
I have been selling for zazzle for years But every since I have NOT sold single referral from Zazzle How can this be when I promote their products every day since (years) and have thousands of visitors on my website What a coincidence that I do get referrals from other companies EXCEPT zazzleWhen people click on my links that have the referrals codes correctly, the referral code disappears immediately after its clickedThis does NOT happen with my Amazon referrals, you could see the amazon referral codes at all times I do know how to get referrals and I used to get tons of referrals on and before from zazzle, but then zazzle made a complete change as well as ownership change and there was tons of people left with NO SALES / REFERRALS, including me Sellers beware of this company!
Made one small purchase from their website last yearOne year later, they charged me an annual fee that I NEVER authorized and NEVER would have agreed toCompletely unethical
100%guarentee satisfaction is for real! Awesome company! I'll be back!
Absolutely terrible experience with Zazzle This used to be a company I was very happy with I don't know what has happened to them The last several orders I've had with them are either not delivered in the time-frame promised or not delivered at all The most recent order I had with them, I ordered several custom t-shirts I received an email weeks after, telling me they were now out of the t-shirts I ordered and they don't know if/when they will be getting anymore of them in Also, beforehand, when I tried to call Zazzle to inquire about this order, I was hung up on the second I said, "Hello." I had been on hold for minutes I will predict that this company won't be in business much longer It is about one of the worst online stores out there now There are many other places who will gladly accept my business
I placed an order on August 30, I have a printout showing my order was processing with and order number I never received it so I started checking todayThe order was still on the website but shows cancelled I never cancelled it and I never received any correspondence from Zazzle Will NEVER order again from them
Placed order and was told would receive 2-9-16, did not receive I ordered invitations for my daughter surprise party, she is leaving for boot camp, I was told I would have my order on 2-9-16, on 2-5-I received a fake tracking number for UPS, I contacted UPS and they say they have never heard of that tracking number and it is not one they use, I called Zazzle back and was told there was nothing they could do I needed to wait, I told them I have a email telling me when I would receive my order and I have not received it, I explained to them that the tracking number they gave me UPS said they dont use those tracking numbers, then the guy told me that its a unique number and UPS might not have activated it yetI order online all the time and I have never heard of this and neither has the people at UPS
I purchased invitations for a sweet They had to be sent back once bec they were illegibleI was given zazzle credit which I felt was fairI reordered the invitations and when I got them they were legible so I put them aside until the time came to stuff the envelopes and send outWhen I looked further I noticed that more than half of them had white lines running through themI tried to use all the unaffected invitations as I had ordered extra but it was not possible, I had to send some out like thatI had no time to reorder bec the party is too soonThis was frustrating bec I paid for them but also embarrassing to have invitations sent out like thatI am being offered more store creditI do not need nor want store credit
Does not stand behind their productsOrdered two customized coffee mugsArrived brokenContacted company through their website's "contact us" webpage requesting a total of four times now since purchase date 7/21/(Today is 10/14/18.) Never heard anything from themNever got a refund (would have reordered from different source vendor if I had)If I could leave a zero stars rating, I wouldThese guys are scammers with zero customer service
I ordered business cards from this company on 8/I was told they would be delivered by 9/By 9/I contacted customer service expressing my unhappiness with their communication as I was never contacted letting me know they would be a week lateBy 9/I still had no heard back (even tho the response time said hrs) then the cards finally arrivedThe corners we all frayed and missing color and there were little tiny pieces of dust all stuck all over the cardsI then contacted customer service again via the issue a refund option and still have not heard anything from them and I do not want replacement cards nor do I want anything except a full refund and to be taken off of their mailing list because I will NEVER do business with this company againI do not believe I should have to be waiting days for a response to a refund this is a terrible way to do business and after reading others who have had issues getting their money I felt I needed to contact the better business for
On November 7th I discovered a charge of $from Zazzle recorded that day on my Paypal accountI have no recollection of ever doing business with ZazzleIt was the first and only charge I recall ever having been made to my Paypal account by ZazzleI notified Paypal and immediately got an email letting me know future charges had been suspendedHere is a copy the email I sent to *** the next day: Zazzle Customer Service, Earlier today, after twice calling, being put on hold and having my call disconnected, on the third try I spoke with a customer service rep about the unauthorized $charge fro Zazzle on my Paypal account[Yesterday I contacted Paypal and was promptly emailed: "This email confirms that you have cancelled your billing agreement with Zazzle *** No further payments will be made from your PayPal account to this merchant"The Zazzle rep said something about a trial charge for future shipping that had expired - from 2015!?, then told me
This is a very honorable company to do business with They respond in a very timely manner and if there is a problem, they refund your money and are as pleasant as can be I have bought from them before, and will continue to do so
The customer service support is incredible! They are knowledgeable, patient, and friendly Most important, they are reachable!
On Nov 25th I ordered a shirt to wear during the Christmas seasonThe confirmation email indicated I would get the shirt by Dec 6thIt finally arrived on Dec 27, a little late to wear for ChristmasNow they tell me I have two choices: go to the trouble and expense of sending it back or keep it and stop complainingThey've had my money for more than a monthThat is not the way I expect to be treatedI would advise great caution when dealing with this company!
Company sent wrong item twiceAfter speaking with them and their inability to send me the correct product after different times....I requested a refundCompany acknowledged their inability to deliver but have yet to refund me my hard earned moneyIt’s been over days and they have not refunded meI hope you can help to keep this company from taking advantage of military families
Worst company ever!!! I placed an order on 11/29/and received an email with an estimated delivery date of 12/5/to 12/8/16, which has come and goneIt took customer service days to respond and they don't know when it will be shippedNeedless to say, it's the 19th and they have left me in a bind during Christmas They still have no idea when my order would be shipped, but offered to expedite shipping for 2-3,day delivery - they should offer overnight delivery at this pointCanceling my order and will NEVER use them again!
I Ordered floor mats from this business I canceled them I’ve never gotten my money back it says it still pending cancellation in the shipment department I’ve called them I’ve emailed them over and over again no response
Products I ordered are not as described, Zazzle refuses to pay return shippingOn 3/4/2016, I ordered "Abstract and Elegant Brushstrokes" bindersThe description, (cut and pasted from their website) is as follows: "Coordinates with the Elegant and Abstract Gold Brushstrokes Business CollateralAn elegant black box containing your name or business name really stands out on the faux metallic gold brushstrokes designEdgy and elegant(c) 1201AM CREATIVE" This description clearly indicates that the item has a metallic look, and the photos of the item and all of the items that "coordinate" with it have a gold foil "metallic" look to themThe notebooks that I received do not have a faux metallic or foil look at allThe "gold" brushstrokes are a matte, mustard yellowI alerted customer service and the shop owner, 1201AM CREATIVE, and both confirmed that indeed there is an error in the description, and that the item does not match its' descriptionCREATIVE confirmed this to m
I've ordered quite a few products from Zazzle, with excellent results - high quality products that have always met or exceeded my expectations I love being able to order unique designs and customize products the way that I want them - great place to look for special gifts Order fulfillment does take a bit longer than online services that have warehouses of premade items, ready to be shipped These products are printed to order, which allows a much wider range of designs and options
I ordered a shirt on September When I received it on October 5, it was completely the wrong itemHilariously, there is a picture of what I ordered on the invoice that clearly looks nothing like what they sent me, so if anyone had taken two seconds to compare the invoice to the item, the mistake would have been obviousI emailed through Zazzle's website on that day with pictures of the item and the invoiceTwo days later, I got an email asking me to send picturesI called and explained I had already sent pictures, and the person who I spoke to said Zazzle can't see pictures a customer attaches to an email through Zazzle's own website, which has the capability to attach picturesHe then said he would order the reprint, and because I told him I needed it by October at the latest, he assured me he had put a rush order on it and I would receive it by the 17thI did notOn the 17th, I called and spoke to a supervisor, who said the reprint hadn't been made, let alone shippedSh
I ordered a custom card and it was supposedly delivered but my sister didn't receive itAfter checking with all the neighbors and the postal employee who was supposed to deliver it with no card found, I called Zazzle and they are resending it with expedited shippingA happy ending!
I have been selling for zazzle for years But every since I have NOT sold single referral from Zazzle How can this be when I promote their products every day since (years) and have thousands of visitors on my website What a coincidence that I do get referrals from other companies EXCEPT zazzleWhen people click on my links that have the referrals codes correctly, the referral code disappears immediately after its clickedThis does NOT happen with my Amazon referrals, you could see the amazon referral codes at all times I do know how to get referrals and I used to get tons of referrals on and before from zazzle, but then zazzle made a complete change as well as ownership change and there was tons of people left with NO SALES / REFERRALS, including me Sellers beware of this company!