April 14, RevDex.com Case# [redacted] Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues We have been informed by Operational Manager Jorge M [redacted] that he has spoken to you about this matter and has addressed the delivery issues with the distributor for an immediate resolution In regards to the other questions you had about your account, we wish to confirm that your $payment, made on January 12, 2016, paid for your account in full through January 19, Service credits for missed delivery of newspapers, reported to our Customer Service Department from January through April 9, 2016, then extended your renewal date to January 28, At this time, we wish to further inform you that we have also applied an additional two week credit to your subscription due to the situation you experienced We appreciate you being such a loyal subscriber, and with this additional extension, your new renewal date will now be February 11, We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your Thursday through Sunday papers on a regular basis Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Senior Customer Service Representative
January 29, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper with advertisements at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free information We have been informed by our local distributor that the carrier on your route will no longer be delivering this free community paper with its advertisements at your residence Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted action meets with your approval Sincerely, Valerie C [redacted] Circulation Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ellen G [redacted]
March 24, Revdex.com Case # [redacted] I’m writing in response to your concern submitted to the Revdex.com, regarding your newspaper subscription and premium issue charges The premium issue fee was implemented to help defray print and delivery costs associated with these special issues our readers have come to enjoyAll subscriptions may include up to premium issues per year, for each premium issue, your account balance will be charged a fee up to $in the billing period when the section publishes and will result in shortening the length of your billing period Communication reference our premium issues is provided on your invoice and also communicated in our publisher’s box on page A You are a valued subscriber and we are sorry to hear that you cancelled your subscriptionThe charges for the premium issues have been cancelled from your accountDelivery of your Thursday thru Sunday newspaper subscription will resume on 03/26/Your account will not be charged for any additional fees for receipt of these premium issues Payment of $ received on 04/28/pays for weeks of your Thursday thru Sunday newspaper subscription from 04/05/thru 04/02/Interruption of service for weeks (03/12/- 03/25/16) and an additional credit of weeks have been applied to your accountThe paid thru date for your subscription has been extended thru 04/30/ Please disregard the final bill for $that was mailed to youThe renewal date for your subscription is 05/01/As requested, I have processed cancellation request and delivery service will stop as of 05/01/ Please be assured that we appreciate your concernWe again apologize for the obvious frustration you have sufferedWe hope you find this resolution satisfactory and you will give us an opportunity to continue delivery service to your household If you have any additional questions or concerns, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
March 04, 2016 BBB Case# [redacted] Again, we apologize for the obvious frustration you have suffered as a result of your newspaper delivery issues. We have again addressed your delivery concern with Operational Manager- Jorge M [redacted] , who placed a telephone call to your household on 03/04/16 and has also addressed delivery concern with the local distributor for an immediate resolution. You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. Our records reflect reported delivery concerns communicated to the Customer Service Department as of 12/10/15 thru 02/27/16. Also, our records reflect your account has been credited for reported service problem on 12/10/15, 01/24/16, 02/04/16, 02/05/16, 02/06/16, 02/07/16 & 02/26/16. (Total credit $0.90) Your payment of $26.00 received 12/10/15, pays for 52 weeks of your Thursday thru Sunday newspaper subscription from 12/10/15 thru 12/04/16. Service credit of $.90 applied to your account extends the paid thru date thru 12/17/16. (Value for your Thursday, Friday & Saturday paper at $0.10 per copy and the value of the Sunday paper at $0.20 per copy). Additional service credit to extend the paid thru date of your newspaper subscription thru 01/01/2017 has been applied to your account. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions. Sincerely, Carmen T [redacted] Senior Customer Service Representative
From: [redacted] Sent: Tuesday, March 20, 11:AM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Good morning, I am writing to let you know that the Hartford Courant has finally sent me the refund that they owed me for my subscription Please close complaint # [redacted] Best, [redacted]
November 30, Revdex.com Case [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted operational manager Jorge Madeira, who has contacted you and has provided you with his contact information Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at ###-###-#### should you have any questions Sincerely, Carmen T [redacted] Senior Customer Service Representative
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
November 29, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Thursday-Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager [redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your areaFurthermore, a credit has been issued to your account due to non-received newspapers, extending your subscription paid through date to March 16, We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ( [redacted] Sincerely, [redacted] Circulation Department
Complaint: [redacted] I am rejecting this response because: The paper has stopped which is goodMsC [redacted] left a message on home phone even though we are away ( the main issue obviously)She asked that I call back, which I didIn my message I said the paper stopped but asked her to call me backShe never didI wanted an opportunity to speak to somebody at the Courant here in CT about customer serviceI guess that's not possibleThe servicecat the Courant is horrible and the fact you need to go to Revdex.com to get things resolved is even worseThe paper did stop but I won't accept the issue being closed until somebody at the Courant will care to listen to their customersAnd I certainly won't call it resolved until I see the start of delivery on 3/ Sincerely, Rhonda S [redacted]
[redacted] From: [redacted] Thank you so much for handling my complaint against the Hartford Courant newspaper There was a delivery promblem that I tried to resolve by calling the customer service phone number Unfortunately, customer service is located in th [redacted] As a result they, they seemed to be confused as to what I was trying to tell them They didn't even know what the Hartford Courant was Now, because of your help, I have a local phone number to call in case of a delivery
February 27, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Everyday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers, and we do apologize for any inconvenience that you experienced due to delivery and billing issues I appreciate you taking the time to speak to me in regards to this matter and to provide additional information about your situationAs per our discussion, your canceled account no longer has a balance owed Should you have any additional questions, please feel free to contact the “Hartford Courant” at any time Sincerely, [redacted] Circulation Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
November 23, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor who has contacted youWe have also contacted the operational managers for an immediate resolution You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for intervening on my behalfIt has been a relief to know that your presence would make the Hartford Courant listen when they wouldn't help me before You do us all a great service, so again, THANK YOU! Sincerely, [redacted] ***
June 18, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have contacted regional manager [redacted] , who has contacted you and has addressed delivery issues with the distributor for an immediate resolution Our records reflect reported service problems and your account has been credited for the reported newspapers that were not deliveredYour payment of $and service credits applied to your account extend the paid thru date for your subscription to 07/02/In addition, an adjustment has been processed on your account to reflect 07/26/as the paid thru date (this adjustment also includes the week service credit that was discussed when the regional manager contacted you You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] Lockwood I hope that this is the end of my hassles with your paper, as for calling if problem reappears I would call the Revdex.com as to deal with your numerous voice mails , as there seems to be no human beings that anyone can talk toyou people killed a once great newspaper
April 05, Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com regarding your newspaper subscription As noted on your renewal notice, delivery service of your newspaper subscription is a continuous subscription The following verbiage regarding the continuous subscription and not to write or send correspondence appears on all notices: This is a continuous subscription that may be cancelled at anytimeTo cancel or make changes to your subscription, you must call us at ###-###-#### or ###-###-####We do not accept written correspondenceYou must notify us by phoneYou will be charged for any newspapers delivered prior to cancellation Delivery of your newspaper subscription has been stopped and the charges of $have been cancelled Your account information has been updated with our collection agency and collection process has ceased We value you as a former subscriberPlease accept our sincerest apology for the inconvenience this may have causedI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
August 24, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving mistakenly delivered newspapers that you mentioned in your statement to the Revdex.comWe wish to sincerely apologize for any inconvenience that this matter might have caused you We have been informed by Operations Manager [redacted] that our local distribution representative has confirmed that all newspaper deliveries have been stopped to your home address and that, additionally, [redacted] *as provided you with her contact information Here at the Hartford Courant it is our intention to provide the best possible service to all residents and we hope that the above noted actions meet with your satisfaction Sincerely, [redacted] Circulation Department
April 14, RevDex.com Case# [redacted] Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues We have been informed by Operational Manager Jorge M [redacted] that he has spoken to you about this matter and has addressed the delivery issues with the distributor for an immediate resolution In regards to the other questions you had about your account, we wish to confirm that your $payment, made on January 12, 2016, paid for your account in full through January 19, Service credits for missed delivery of newspapers, reported to our Customer Service Department from January through April 9, 2016, then extended your renewal date to January 28, At this time, we wish to further inform you that we have also applied an additional two week credit to your subscription due to the situation you experienced We appreciate you being such a loyal subscriber, and with this additional extension, your new renewal date will now be February 11, We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your Thursday through Sunday papers on a regular basis Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Senior Customer Service Representative
January 29, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper with advertisements at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free information We have been informed by our local distributor that the carrier on your route will no longer be delivering this free community paper with its advertisements at your residence Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted action meets with your approval Sincerely, Valerie C [redacted] Circulation Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ellen G [redacted]
March 24, Revdex.com Case # [redacted] I’m writing in response to your concern submitted to the Revdex.com, regarding your newspaper subscription and premium issue charges The premium issue fee was implemented to help defray print and delivery costs associated with these special issues our readers have come to enjoyAll subscriptions may include up to premium issues per year, for each premium issue, your account balance will be charged a fee up to $in the billing period when the section publishes and will result in shortening the length of your billing period Communication reference our premium issues is provided on your invoice and also communicated in our publisher’s box on page A You are a valued subscriber and we are sorry to hear that you cancelled your subscriptionThe charges for the premium issues have been cancelled from your accountDelivery of your Thursday thru Sunday newspaper subscription will resume on 03/26/Your account will not be charged for any additional fees for receipt of these premium issues Payment of $ received on 04/28/pays for weeks of your Thursday thru Sunday newspaper subscription from 04/05/thru 04/02/Interruption of service for weeks (03/12/- 03/25/16) and an additional credit of weeks have been applied to your accountThe paid thru date for your subscription has been extended thru 04/30/ Please disregard the final bill for $that was mailed to youThe renewal date for your subscription is 05/01/As requested, I have processed cancellation request and delivery service will stop as of 05/01/ Please be assured that we appreciate your concernWe again apologize for the obvious frustration you have sufferedWe hope you find this resolution satisfactory and you will give us an opportunity to continue delivery service to your household If you have any additional questions or concerns, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
March 04, 2016 BBB Case# [redacted] Again, we apologize for the obvious frustration you have suffered as a result of your newspaper delivery issues. We have again addressed your delivery concern with Operational Manager- Jorge M [redacted] , who placed a telephone call to your household on 03/04/16 and has also addressed delivery concern with the local distributor for an immediate resolution. You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. Our records reflect reported delivery concerns communicated to the Customer Service Department as of 12/10/15 thru 02/27/16. Also, our records reflect your account has been credited for reported service problem on 12/10/15, 01/24/16, 02/04/16, 02/05/16, 02/06/16, 02/07/16 & 02/26/16. (Total credit $0.90) Your payment of $26.00 received 12/10/15, pays for 52 weeks of your Thursday thru Sunday newspaper subscription from 12/10/15 thru 12/04/16. Service credit of $.90 applied to your account extends the paid thru date thru 12/17/16. (Value for your Thursday, Friday & Saturday paper at $0.10 per copy and the value of the Sunday paper at $0.20 per copy). Additional service credit to extend the paid thru date of your newspaper subscription thru 01/01/2017 has been applied to your account. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions. Sincerely, Carmen T [redacted] Senior Customer Service Representative
From: [redacted] Sent: Tuesday, March 20, 11:AM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Good morning, I am writing to let you know that the Hartford Courant has finally sent me the refund that they owed me for my subscription Please close complaint # [redacted] Best, [redacted]
November 30, Revdex.com Case [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted operational manager Jorge Madeira, who has contacted you and has provided you with his contact information Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at ###-###-#### should you have any questions Sincerely, Carmen T [redacted] Senior Customer Service Representative
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
November 29, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Thursday-Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager [redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your areaFurthermore, a credit has been issued to your account due to non-received newspapers, extending your subscription paid through date to March 16, We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ( [redacted] Sincerely, [redacted] Circulation Department
Complaint: [redacted] I am rejecting this response because: The paper has stopped which is goodMsC [redacted] left a message on home phone even though we are away ( the main issue obviously)She asked that I call back, which I didIn my message I said the paper stopped but asked her to call me backShe never didI wanted an opportunity to speak to somebody at the Courant here in CT about customer serviceI guess that's not possibleThe servicecat the Courant is horrible and the fact you need to go to Revdex.com to get things resolved is even worseThe paper did stop but I won't accept the issue being closed until somebody at the Courant will care to listen to their customersAnd I certainly won't call it resolved until I see the start of delivery on 3/ Sincerely, Rhonda S [redacted]
[redacted] From: [redacted] Thank you so much for handling my complaint against the Hartford Courant newspaper There was a delivery promblem that I tried to resolve by calling the customer service phone number Unfortunately, customer service is located in th [redacted] As a result they, they seemed to be confused as to what I was trying to tell them They didn't even know what the Hartford Courant was Now, because of your help, I have a local phone number to call in case of a delivery
February 27, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Everyday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers, and we do apologize for any inconvenience that you experienced due to delivery and billing issues I appreciate you taking the time to speak to me in regards to this matter and to provide additional information about your situationAs per our discussion, your canceled account no longer has a balance owed Should you have any additional questions, please feel free to contact the “Hartford Courant” at any time Sincerely, [redacted] Circulation Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
November 23, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor who has contacted youWe have also contacted the operational managers for an immediate resolution You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for intervening on my behalfIt has been a relief to know that your presence would make the Hartford Courant listen when they wouldn't help me before You do us all a great service, so again, THANK YOU! Sincerely, [redacted] ***
June 18, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have contacted regional manager [redacted] , who has contacted you and has addressed delivery issues with the distributor for an immediate resolution Our records reflect reported service problems and your account has been credited for the reported newspapers that were not deliveredYour payment of $and service credits applied to your account extend the paid thru date for your subscription to 07/02/In addition, an adjustment has been processed on your account to reflect 07/26/as the paid thru date (this adjustment also includes the week service credit that was discussed when the regional manager contacted you You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] Lockwood I hope that this is the end of my hassles with your paper, as for calling if problem reappears I would call the Revdex.com as to deal with your numerous voice mails , as there seems to be no human beings that anyone can talk toyou people killed a once great newspaper
April 05, Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com regarding your newspaper subscription As noted on your renewal notice, delivery service of your newspaper subscription is a continuous subscription The following verbiage regarding the continuous subscription and not to write or send correspondence appears on all notices: This is a continuous subscription that may be cancelled at anytimeTo cancel or make changes to your subscription, you must call us at ###-###-#### or ###-###-####We do not accept written correspondenceYou must notify us by phoneYou will be charged for any newspapers delivered prior to cancellation Delivery of your newspaper subscription has been stopped and the charges of $have been cancelled Your account information has been updated with our collection agency and collection process has ceased We value you as a former subscriberPlease accept our sincerest apology for the inconvenience this may have causedI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
August 24, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving mistakenly delivered newspapers that you mentioned in your statement to the Revdex.comWe wish to sincerely apologize for any inconvenience that this matter might have caused you We have been informed by Operations Manager [redacted] that our local distribution representative has confirmed that all newspaper deliveries have been stopped to your home address and that, additionally, [redacted] *as provided you with her contact information Here at the Hartford Courant it is our intention to provide the best possible service to all residents and we hope that the above noted actions meet with your satisfaction Sincerely, [redacted] Circulation Department