December 21,
2015
Revdex.com Case#
[redacted]
Please accept our sincerest apology for the inconvenience
you have suffered as a result of your
newspaper delivery issues.
We addressed your delivery concerns with Operational Manager Robin
C[redacted]-who contacted you. Also, delivery...
concern has been addressed
with the local distributor for an immediate resolution.
Your account has been credited
for reported delivery concerns from 06/07/15 thru 12/06/15. Service credit of
11 weeks has been applied. The paid thru date for your subscription has been
extended to 02/14/16.
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
every Sunday. We hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
February 6, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do...
apologize for any inconvenience that you might have experienced due to delivery issues.
As per your request to our customer service representatives, your account has been stopped and the “Hartford Courant” will be refunding the original $39.10 that you paid in November 2016. This refund should be received by you within the next three weeks.
Should you have any additional questions, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. Please be assured that we have...
addressed these concerns with the local distributor.
Our records reflect non delivery service reported to the customer service department between the dates of 06/09/14 thru 10/26/14. We are sorry to learn that your delivery concerns were not addressed promptly.
Your newspaper subscription has stopped. The charges of $11.50 have been cancelled and account information has been updated with Arm Solutions. Payment of $39.00 received 12/11/13 paid for 52 weeks of your Sunday only newspaper subscription from 12/08/13 thru 11/30/14. Service credit for non delivered newspaper on 06/08/14 extended the paid thru date to 12/07/14. For the reported non delivery service as of 08/03/14, a refund check in the amount of $14.25(remaining 19 weeks) has been processed. Please expect to receive your refund check via [redacted] within the next three weeks.
Again, we apologize for the obvious frustration you have experienced. It is our sincere hope that you will allow us the opportunity to better serve you in the future. If you have any additional questions, please contact our Customer Service Department at [redacted]
Sincerely,
[redacted]Senior Customer Service Representative
From: [redacted] Sent: Tuesday, March 20, 2018 11:30 AM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Good morning, I am writing to let you...
know that the Hartford Courant has finally sent me the refund that they owed me for my subscription. Please close complaint #[redacted] Best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
December 02, 2015
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted to the Revdex.com reference your newspaper subscription to your former address.
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford...
Courant subscription.
This communication will confirm that a telephone call was placed by a representative from the local office for an immediate resolution. Your request to stop delivery has been processed. The charges for the newspapers delivered to your former address have been cancelled and account is paid in full.
Again, we apologize for the inconvenience you have suffered. I hope the information provided is helpful with any questions or concerns reference your newspaper subscription. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
March 22, 2016
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you have
suffered as a result of your newspaper
delivery issues. We
have contacted Operational Manager- Robin C[redacted] who has contacted you and has
provided you with her contact...
information. Also,
delivery concern has been addressed with the local distributor for an immediate
resolution.
Our records reflect delivery concerns communicated via email and via
telephone calls received at the customer service department on 01/06/16, 02/15/16,
03/04/16 & 03/08/16. Our records also reflect delivery concerns forwarded
to the local distributor for an immediate resolution. We are sorry to learn that delivery concerns were not addressed promptly
and that you did not receive a telephone call from a manager. In addition, we
are also sorry to learn that representative provided you with the incorrect
subscription information on 03/08/16. Please be assured that these concerns have
also been addressed.
The start date for
your Sunday only Subscription was 12/13/15. Service credit from 12/13/15 thru
03/13/16 has been applied to your account. Your payment of $13.00 received 12/09/15 pays
for 52 weeks from 03/20/16 thru 03/12/17. Per Operational Manger- Robin C[redacted],
a service credit of 11 weekshas been applied to your account. Service
credit has extended the paid thru date of your subscription thru 05/28/17.
You are a valued
subscriber and we will do everything possible to ensure that you receive your
newspaper every Sunday. Again, you have
our sincere apology for the obvious frustration and inconvenience you have
suffered. We hope you find this
resolution satisfactory. If you have any
additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
October 30, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have addressed your delivery concern with the local distributor, who has contacted you.
Our records reflect your subscription...
reinstated on 09/03/15 and reported service problems communicated to the Customer Service Department as of 09/04/15 thru 10/16/15. Service credit for reported service problems (8 newspapers) has been applied. The paid thru date for your subscription has been extended to 07/09/16.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have contacted regional manager [redacted], who has contacted you and has addressed delivery issues with the distributor...
for an immediate resolution.
Our records reflect reported service problems and your account has been credited for the reported newspapers that were not delivered. Your payment of $26.00 and service credits applied to your account extend the paid thru date for your subscription to 07/02/15. In addition, an adjustment has been processed on your account to reflect 07/26/15 as the paid thru date (this adjustment also includes the 2 week service credit that was discussed when the regional manager contacted you.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. We hope you find this resolution satisfactory. Please contact our customer service department at [redacted] should you have any questions.
Complaint: [redacted]I am rejecting this response because:i just called the hartford courant 1/20/17 1:00 p.m. and spoke with a rep from the Phillipines and they told me that I still owe $1.50 on my acct. my question to you is if they are still offering me newspapers for a few weeks why the heck do I still owe them $1.50. I just want it cleared off and if I ever decide to get their newspaper again in the future , I will not have a hard time.Sincerely,[redacted]
February 19, 2016
Revdex.com Case# [redacted]
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of your newspaper
delivery issues. We have forwarded your delivery concern to operational manager-
Jorge M[redacted] who placed a call to your household and...
left a message with his
contact information. Also, delivery concern has been addressed with the local
distributor for an immediate resolution.
Our records reflect your
subscription reinstated on 12/10/15 and reported service problems communicated
to the Customer Service Department. Service credit for reported non delivered
newspaper on 12/10/15, 02/04/16, 02/05/16 & 02/07/16 has been applied. The
paid thru date for your subscription has been extended to 12/11/16.
You are a valued
subscriber and we will do everything possible to ensure that you receive your
newspaper every Thursday thru Sunday. Again,
you have our sincere apology for the obvious frustration and inconvenience you
have suffered. We hope you find this
resolution satisfactory. If you have any
additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
November 29, 2016
Revdex.com Case# 1[redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday-Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your area. Furthermore, a credit has been issued to your account due to non-received newspapers, extending your subscription paid through date to March 16, 2018.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ([redacted]
Sincerely,
[redacted] Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It seems it took filing a Revdex.com complaint, before Hartford Courant bothered to have Jorge (or any other manager) call me to discuss the issue. I'm grateful it's resolved for now.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
July 27, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient of this free community...
paper.
From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence were not properly noted in our delivery system. We sincerely apologize for any inconvenience this may have caused you. Further, we have been informed by our local distributor that they have been directly in contact with you and have provided their telephone number should you need further assistance in regards to this matter.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval.
Sincerely,
[redacted] Circulation Department
[redacted]From: [redacted]Thank you so much for handling my complaint against the Hartford Courant newspaper . There was a delivery promblem that I tried to resolve...
by calling the customer service phone number. Unfortunately, customer service is located in th[redacted]. As a result they, they seemed to be confused as to what I was trying to tell them. They didn't even know what the Hartford Courant was. Now, because of your help, I have a local phone number to call in case of a delivery
Revdex.com:
The information you received from The Hartford Courant is accurate. The company responded quickly to the Revdex.com complaint - much faster and more effectively than to my previous voice and email attempts. The company: 1. Sent a representative to retrieve the newspaper from my driveway2. Contacted me via phone to address the issue3. Provided me with local phone contact IF the situation occurs again (as it had on 3 previous occasions). This is a successful resolution to the problem. I do regret that the circumstances forced me to contact the Revdex.com - however I do wish to acknowledge that without your help and intervention I do not feel the issue would have been solved. Thank you very much for the unique and outstanding service to our community.
Sincerely,
[redacted]
I’m writing in response to your concern submitted to the Revdex.com, regarding our summer sweepstakes contest and your recent call to our customer service department.
Please accept my sincerest apology for the unclear...
information that was provided to you when you contacted our customer service department. This concern has been addressed with our customer service department.
In regards to our summer contest- no purchase is necessary and a selection of 5 ways to enter contest is provided. Information that is communicated when logging on to- [redacted] is included below:
NO PURCHASE NECESSARY. Promotion runs from 6/7/15 at 12:01 AM ET to 6/30/15 at 11:59 PM ET. Open only to legal ** residents, 18 + as of 6/7/15 who have access to Internet as of 6/7/15. Void where prohibited & outside **. Excludes Sponsor & affiliates & their hshld/immed fam mbrs. There are 5 ways to enter:1.) Subscribe to a digital Hartford Courant subscription at [redacted]new for automatic entry 2.) Current 7 day print subscribers WITHOUT digital access can activate digital access for automatic entry at [redacted]activate 3.). Current less-than-7-day print subscribers without digital access can upgrade to digital access at [redacted]activate for automatic entry 4.) Current 7-day print and digital subscribers can complete the entry form at [redacted]members 5.) Any user can register for free and complete an entry form at [redacted] Limit 1 entry per person/email address. 1 Grand Prize: $5,000 [redacted] Gift Card. 5 1st Prizes: 4-pack of tickets to a select [redacted] game tix & round-trip limo transport to game. ARV of each: $1,280. 4 2nd prizes: 2-night stay for 2 at [redacted] & [redacted], [redacted] & $100. 2-night stay for 2 at [redacted] & $100. 2-night stay for 2 at [redacted] & $100. 2-night stay for 2 at [redacted] & $100. ARV of each 2nd Prize: $600. TRV: $13,800. Odds of winning depend on # of elig. entries. Other restrs apply. Full rules at [redacted]rules. Sponsor: Hartford Courant, [redacted]
In addition, as also noted above, full rules also available at [redacted]rules.
As a Daily and Sunday print subscriber, unlimited digital access is included as part of your subscription (State of [redacted] requires digital tax, as a result, a portion of subscription is allocated to digital and subject to 1% digital tax). Our records reflect your request on 11/01/14 for digital access. Per your telephone call to the customer service department on 06/22/15, your request to remove digital access was processed.
Again, we extend our sincere apology for any frustration you experienced with entering our contest. You are a valued customer and we hope you find the information provided is helpful with any questions or concerns reference your newspaper subscription. If you have any additional questions, please contact our Customer Service Department at [redacted].
Sincerely,
December 21,
2015
Revdex.com Case#
[redacted]
Please accept our sincerest apology for the inconvenience
you have suffered as a result of your
newspaper delivery issues.
We addressed your delivery concerns with Operational Manager Robin
C[redacted]-who contacted you. Also, delivery...
concern has been addressed
with the local distributor for an immediate resolution.
Your account has been credited
for reported delivery concerns from 06/07/15 thru 12/06/15. Service credit of
11 weeks has been applied. The paid thru date for your subscription has been
extended to 02/14/16.
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
every Sunday. We hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
February 6, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do...
apologize for any inconvenience that you might have experienced due to delivery issues.
As per your request to our customer service representatives, your account has been stopped and the “Hartford Courant” will be refunding the original $39.10 that you paid in November 2016. This refund should be received by you within the next three weeks.
Should you have any additional questions, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
June 25, 2015
Revdex.com Case # [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. Please be assured that we have...
addressed these concerns with the local distributor.
Our records reflect non delivery service reported to the customer service department between the dates of 06/09/14 thru 10/26/14. We are sorry to learn that your delivery concerns were not addressed promptly.
Your newspaper subscription has stopped. The charges of $11.50 have been cancelled and account information has been updated with Arm Solutions. Payment of $39.00 received 12/11/13 paid for 52 weeks of your Sunday only newspaper subscription from 12/08/13 thru 11/30/14. Service credit for non delivered newspaper on 06/08/14 extended the paid thru date to 12/07/14. For the reported non delivery service as of 08/03/14, a refund check in the amount of $14.25(remaining 19 weeks) has been processed. Please expect to receive your refund check via [redacted] within the next three weeks.
Again, we apologize for the obvious frustration you have experienced. It is our sincere hope that you will allow us the opportunity to better serve you in the future. If you have any additional questions, please contact our Customer Service Department at [redacted]
Sincerely,
[redacted]Senior Customer Service Representative
From: [redacted] Sent: Tuesday, March 20, 2018 11:30 AM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Good morning, I am writing to let you...
know that the Hartford Courant has finally sent me the refund that they owed me for my subscription. Please close complaint #[redacted] Best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
December 02, 2015
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted to the Revdex.com reference your newspaper subscription to your former address.
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford...
Courant subscription.
This communication will confirm that a telephone call was placed by a representative from the local office for an immediate resolution. Your request to stop delivery has been processed. The charges for the newspapers delivered to your former address have been cancelled and account is paid in full.
Again, we apologize for the inconvenience you have suffered. I hope the information provided is helpful with any questions or concerns reference your newspaper subscription. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
March 22, 2016
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you have
suffered as a result of your newspaper
delivery issues. We
have contacted Operational Manager- Robin C[redacted] who has contacted you and has
provided you with her contact...
information. Also,
delivery concern has been addressed with the local distributor for an immediate
resolution.
Our records reflect delivery concerns communicated via email and via
telephone calls received at the customer service department on 01/06/16, 02/15/16,
03/04/16 & 03/08/16. Our records also reflect delivery concerns forwarded
to the local distributor for an immediate resolution. We are sorry to learn that delivery concerns were not addressed promptly
and that you did not receive a telephone call from a manager. In addition, we
are also sorry to learn that representative provided you with the incorrect
subscription information on 03/08/16. Please be assured that these concerns have
also been addressed.
The start date for
your Sunday only Subscription was 12/13/15. Service credit from 12/13/15 thru
03/13/16 has been applied to your account. Your payment of $13.00 received 12/09/15 pays
for 52 weeks from 03/20/16 thru 03/12/17. Per Operational Manger- Robin C[redacted],
a service credit of 11 weekshas been applied to your account. Service
credit has extended the paid thru date of your subscription thru 05/28/17.
You are a valued
subscriber and we will do everything possible to ensure that you receive your
newspaper every Sunday. Again, you have
our sincere apology for the obvious frustration and inconvenience you have
suffered. We hope you find this
resolution satisfactory. If you have any
additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
October 30, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have addressed your delivery concern with the local distributor, who has contacted you.
Our records reflect your subscription...
reinstated on 09/03/15 and reported service problems communicated to the Customer Service Department as of 09/04/15 thru 10/16/15. Service credit for reported service problems (8 newspapers) has been applied. The paid thru date for your subscription has been extended to 07/09/16.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
June 18, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have contacted regional manager [redacted], who has contacted you and has addressed delivery issues with the distributor...
for an immediate resolution.
Our records reflect reported service problems and your account has been credited for the reported newspapers that were not delivered. Your payment of $26.00 and service credits applied to your account extend the paid thru date for your subscription to 07/02/15. In addition, an adjustment has been processed on your account to reflect 07/26/15 as the paid thru date (this adjustment also includes the 2 week service credit that was discussed when the regional manager contacted you.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. We hope you find this resolution satisfactory. Please contact our customer service department at [redacted] should you have any questions.
Sincerely,
[redacted]
Senior Customer Service Representative
Complaint: [redacted]I am rejecting this response because:i just called the hartford courant 1/20/17 1:00 p.m. and spoke with a rep from the Phillipines and they told me that I still owe $1.50 on my acct. my question to you is if they are still offering me newspapers for a few weeks why the heck do I still owe them $1.50. I just want it cleared off and if I ever decide to get their newspaper again in the future , I will not have a hard time.Sincerely,[redacted]
February 19, 2016
Revdex.com Case# [redacted]
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of your newspaper
delivery issues. We have forwarded your delivery concern to operational manager-
Jorge M[redacted] who placed a call to your household and...
left a message with his
contact information. Also, delivery concern has been addressed with the local
distributor for an immediate resolution.
Our records reflect your
subscription reinstated on 12/10/15 and reported service problems communicated
to the Customer Service Department. Service credit for reported non delivered
newspaper on 12/10/15, 02/04/16, 02/05/16 & 02/07/16 has been applied. The
paid thru date for your subscription has been extended to 12/11/16.
You are a valued
subscriber and we will do everything possible to ensure that you receive your
newspaper every Thursday thru Sunday. Again,
you have our sincere apology for the obvious frustration and inconvenience you
have suffered. We hope you find this
resolution satisfactory. If you have any
additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
November 29, 2016
Revdex.com Case# 1[redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday-Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your area. Furthermore, a credit has been issued to your account due to non-received newspapers, extending your subscription paid through date to March 16, 2018.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ([redacted]
Sincerely,
[redacted] Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It seems it took filing a Revdex.com complaint, before Hartford Courant bothered to have Jorge (or any other manager) call me to discuss the issue. I'm grateful it's resolved for now.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
July 27, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient of this free community...
paper.
From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence were not properly noted in our delivery system. We sincerely apologize for any inconvenience this may have caused you. Further, we have been informed by our local distributor that they have been directly in contact with you and have provided their telephone number should you need further assistance in regards to this matter.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval.
Sincerely,
[redacted] Circulation Department
[redacted]From: [redacted]Thank you so much for handling my complaint against the Hartford Courant newspaper . There was a delivery promblem that I tried to resolve...
by calling the customer service phone number. Unfortunately, customer service is located in th[redacted]. As a result they, they seemed to be confused as to what I was trying to tell them. They didn't even know what the Hartford Courant was. Now, because of your help, I have a local phone number to call in case of a delivery
Revdex.com:
The information you received from The Hartford Courant is accurate. The company responded quickly to the Revdex.com complaint - much faster and more effectively than to my previous voice and email attempts. The company: 1. Sent a representative to retrieve the newspaper from my driveway2. Contacted me via phone to address the issue3. Provided me with local phone contact IF the situation occurs again (as it had on 3 previous occasions). This is a successful resolution to the problem. I do regret that the circumstances forced me to contact the Revdex.com - however I do wish to acknowledge that without your help and intervention I do not feel the issue would have been solved. Thank you very much for the unique and outstanding service to our community.
Sincerely,
[redacted]
June 30, 2015
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted to the Revdex.com, regarding our summer sweepstakes contest and your recent call to our customer service department.
Please accept my sincerest apology for the unclear...
information that was provided to you when you contacted our customer service department. This concern has been addressed with our customer service department.
In regards to our summer contest- no purchase is necessary and a selection of 5 ways to enter contest is provided. Information that is communicated when logging on to- [redacted] is included below:
NO PURCHASE NECESSARY. Promotion runs from 6/7/15 at 12:01 AM ET to 6/30/15 at 11:59 PM ET. Open only to legal ** residents, 18 + as of 6/7/15 who have access to Internet as of 6/7/15. Void where prohibited & outside **. Excludes Sponsor & affiliates & their hshld/immed fam mbrs. There are 5 ways to enter:1.) Subscribe to a digital Hartford Courant subscription at [redacted]new for automatic entry 2.) Current 7 day print subscribers WITHOUT digital access can activate digital access for automatic entry at [redacted]activate 3.). Current less-than-7-day print subscribers without digital access can upgrade to digital access at [redacted]activate for automatic entry 4.) Current 7-day print and digital subscribers can complete the entry form at [redacted]members 5.) Any user can register for free and complete an entry form at [redacted] Limit 1 entry per person/email address. 1 Grand Prize: $5,000 [redacted] Gift Card. 5 1st Prizes: 4-pack of tickets to a select [redacted] game tix & round-trip limo transport to game. ARV of each: $1,280. 4 2nd prizes: 2-night stay for 2 at [redacted] & [redacted], [redacted] & $100. 2-night stay for 2 at [redacted] & $100. 2-night stay for 2 at [redacted] & $100. 2-night stay for 2 at [redacted] & $100. ARV of each 2nd Prize: $600. TRV: $13,800. Odds of winning depend on # of elig. entries. Other restrs apply. Full rules at [redacted]rules. Sponsor: Hartford Courant, [redacted]
In addition, as also noted above, full rules also available at [redacted]rules.
As a Daily and Sunday print subscriber, unlimited digital access is included as part of your subscription (State of [redacted] requires digital tax, as a result, a portion of subscription is allocated to digital and subject to 1% digital tax). Our records reflect your request on 11/01/14 for digital access. Per your telephone call to the customer service department on 06/22/15, your request to remove digital access was processed.
Again, we extend our sincere apology for any frustration you experienced with entering our contest. You are a valued customer and we hope you find the information provided is helpful with any questions or concerns reference your newspaper subscription. If you have any additional questions, please contact our Customer Service Department at [redacted].
Sincerely,
[redacted]
Senior Customer Service Representative