May 23,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to receiving a Sunday only newspaper subscriptionWe wish to apologize for any inconvenience that you might have experienced as a recipient of the Hartford Courant or
misunderstanding in regards to your renewal noticesHere at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers
Please note, that per your request, we have taken the following actions: 1) delivery of the Sunday newspaper has been stopped to your home address and 2) the amount of $6.93, on your account, has been cleared and there is now a zero balanceWe hope that the above actions meet with your satisfaction in regards to the resolution of this matter
Again, please accept our apologies, and should you have any further questions or concerns in the future, please feel free to contact our Customer Service Department at ###-###-####
Sincerely,
Valerie C*** Circulation Department
January 26,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do
apologize for any inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager Jorge M*** that he has addressed the delivery issues of your newspaper with the local distributor in the areaHe also noted that he did call and provided you with his contact information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ###-###-#### as well
Sincerely,
Valerie C*** Circulation Department
March 7,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday sample subscription
Here at the “Hartford Courant” it is our intention to deliver the best possible service to all residents, and we do
apologize for any inconvenience that you experienced due to receiving these sample newspapers
Please note that we have been informed by Operations Manager *** *** and our local distribution representative that all newspaper deliveries have been stopped to your home address
Should you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
Sincerely,
*** *** Circulation Department
January 27,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your recent request to begin a subscription to our newspaper
As per your request, we have canceled your original order made on January 25,
Sincerely,
*** *** Circulation Department
September 12,
*** *** *** *** ***
Thank you for contacting the Hartford Courant in regards to your Thursday through Sunday newspaper subscriptionWe wish to apologize for any inconvenience you experienced due to a result of newspaper delivery issuesHere at the
Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers
We have been informed by Operations Manager *** *** *hat our local delivery representative was able to speak to you and resolve the delivery issues you were experiencing at your residence
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
Sincerely,
*** *** Circulation Department
September 29,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Thursday through Sunday newspaper subscriptionWe wish to apologize for any inconvenience you experienced due to a result of newspaper delivery issuesHere at the Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers
We have once again been informed by Operations Manager *** *** that our local delivery representative has been contacting you directly to assist with any delivery issues that you have been experiencing at your residence, and they will continue to monitor delivery at your residence for the next few weeks
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
***
*** *** Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
J*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 15,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Thursday/Sunday weekly subscriptionHere at the Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any
inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager John W*** *hat the local distributor in your area spoke to you directly via telephone in regards to your delivery issuesAs per your conversation with the distributor, we have been informed that the company will be doing a spot check on your deliveries to ensure that they are taking place on Thursdays and Sundays
Additionally, we have applied a credit to your account for the Thursday papers that were not receivedWe appreciate you being a loyal subscriber, and due to this credit, your new paid through date will now be October 15,
We wish to thank you for bringing this matter to our attention, and should you have any additional questions or concerns, please feel free to contact our Customer Service Department at *** ***
Sincerely,
Valerie C*** Circulation Department
February 16,
Revdex.com Case# ***
Please accept our sincerest apology for the inconvenience
you have suffered in regards to your Hartford Courant subscription
This communication will confirm that the charges of $have been
cancelled and account is paid in fullAccount
information has been updated
with our collection agency and collection process has ceasedAlso, request to
immediately stop delivery of the Thursday thru Sunday newspaper to your
household has been forwarded to the local distributor
We again apologize for the obvious frustration
you suffered when trying to cancel your subscription as well for any
inconvenience this may have caused. We hope you find this resolution
satisfactory. Please contact our
customer service department at ###-###-#### should
you have any questions regarding this matter
Sincerely,
Carmen T***
Senior Customer
Service Representative
July 25,
Revdex.com ID# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free
community paper
We have been informed by Operations Manager Jorge M*** that he has contacted our local distributor in regards to stopping future deliveries of the free community paper to your residenceMrM*** *urther indicated that he did contact you and provided his information should you need to reach him in the future
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval
Sincerely,
Valerie C*** Circulation Department
Complaint: 1***
I am rejecting this responseWhile I am very appreciative of Robin's efforts to resolve this, and while the papers did stop for a few days, I still received papers even after Robin provided her direct contact information and informed me that she was able to confirm that the papers were no longer being deliveredShe reached out to me on Wednesday August 17th to confirm this, yet the most recent delivery was made on Monday August 22ndI did call her and leave her a message to notify her of this, but I haven't yet received a replyI would like to take another few weeks to assess whether or not the deliveries are truly going to stop, since there hasn't yet been enough consistency to determine whether they will actually stop for goodGiven the difficulty I've had with this, I will need for the papers to stop consistently for at least a few more weeks before I being convinced that they've truly resolved this.
Sincerely,
*** ***
July 22,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Everyday weekly newspaper subscriptionHere at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers
Please accept our
sincere apology for the delay in refunding the $payment that was mistakenly sent to the Hartford CourantWe did receive your request for this refund on May 31, 2016, but due to an error in our computer system, the refund check was not mailed out until July 6,
We at the Hartford Courant would like to thank you for being a loyal subscriber to our publication these many years and look forward to serving you in the futureShould you have any further questions or concerns in regards to this matter, please feel free to contact our Customer Service Department at *** ***
Sincerely,
Valerie C***
Circulation Department
*** ** ***
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free community paper
From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence did not occur soonerWe have been informed by Operations Manager *** *** that he has addressed this matter with our local distribution representative and that he has made contact with you as well
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval
Sincerely,
*** *** Circulation Department
May 11,
Revdex.com Case #***
Please accept my sincerest apology for the information that was provided to you when you contacted the customer service department on 04/19/
Our records reflect the following:
Renewal date for your Daily and Sunday newspaper subscription was
04/25/Renewal invoice dated 03/10/reflects the option to pay up to weeks at the discounted rate of $per week
03/15/15- per a telephone call to the customer service department, representative offered the discounted rate of $per week for your Daily and Sunday newspaper subscription Also, per a telephone call to the customer service department on 03/15/15, request to change the method of payment to automatic charge to a *** *** every weeks was processed(Total charge every weeks, $39.00)
Due to a data entry error processed on 03/15/15, notification mailed communicated that your credit card would be charged $
When you contacted the customer service department on 04/19/15, representative should of identified what occurred on your account, the reason your notification communicated the amount of $instead of $and explain that the charge of $would cover the account for longer than weeksAlso, representative would have been able to suggest that after your credit card is charged ($53.95), the difference ($14.95) would be credited to your credit card or suggest removing your account from our automatic charge to your *** ***
Per your call to the customer service department on 04/27/15, request to credit $to your credit card was submittedAs explained by the representative, the required time frame for transaction to process and reflect on your *** *** would be 3-business days. A service credit to extend your subscription for weeks was applied to your account
Again, we extend our sincere apology for the obvious concern and inconvenience you have suffered as a result of this error. Your concern has been addressed with our customer service department to ensure that proper procedures are being followed and to ensure correct information is communicated to customers
You are a valued customer and we hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions
Sincerely,
*** ***Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 26,
Revdex.com Case* ***
Thank you for contacting the “Hartford Courant” in regards to your Everyday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any
inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager *** *** that he has addressed the delivery issues of your newspaper with the local distributor in the areaHe also noted that he did call and provided you with his contact information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department a* *** *** as well
Sincerely,
*** *** Circulation Department
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
May 23,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to receiving a Sunday only newspaper subscriptionWe wish to apologize for any inconvenience that you might have experienced as a recipient of the Hartford Courant or
misunderstanding in regards to your renewal noticesHere at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers
Please note, that per your request, we have taken the following actions: 1) delivery of the Sunday newspaper has been stopped to your home address and 2) the amount of $6.93, on your account, has been cleared and there is now a zero balanceWe hope that the above actions meet with your satisfaction in regards to the resolution of this matter
Again, please accept our apologies, and should you have any further questions or concerns in the future, please feel free to contact our Customer Service Department at ###-###-####
Sincerely,
Valerie C*** Circulation Department
January 26,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do
apologize for any inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager Jorge M*** that he has addressed the delivery issues of your newspaper with the local distributor in the areaHe also noted that he did call and provided you with his contact information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ###-###-#### as well
Sincerely,
Valerie C*** Circulation Department
March 7,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday sample subscription
Here at the “Hartford Courant” it is our intention to deliver the best possible service to all residents, and we do
apologize for any inconvenience that you experienced due to receiving these sample newspapers
Please note that we have been informed by Operations Manager *** *** and our local distribution representative that all newspaper deliveries have been stopped to your home address
Should you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
Sincerely,
*** *** Circulation Department
January 27,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your recent request to begin a subscription to our newspaper
As per your request, we have canceled your original order made on January 25,
Sincerely,
*** *** Circulation Department
September 12,
*** *** *** *** ***
Thank you for contacting the Hartford Courant in regards to your Thursday through Sunday newspaper subscriptionWe wish to apologize for any inconvenience you experienced due to a result of newspaper delivery issuesHere at the
Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers
We have been informed by Operations Manager *** *** *hat our local delivery representative was able to speak to you and resolve the delivery issues you were experiencing at your residence
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
Sincerely,
*** *** Circulation Department
September 29,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Thursday through Sunday newspaper subscriptionWe wish to apologize for any inconvenience you experienced due to a result of newspaper delivery issuesHere at the Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers
We have once again been informed by Operations Manager *** *** that our local delivery representative has been contacting you directly to assist with any delivery issues that you have been experiencing at your residence, and they will continue to monitor delivery at your residence for the next few weeks
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
***
*** *** Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
J*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 15,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Thursday/Sunday weekly subscriptionHere at the Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any
inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager John W*** *hat the local distributor in your area spoke to you directly via telephone in regards to your delivery issuesAs per your conversation with the distributor, we have been informed that the company will be doing a spot check on your deliveries to ensure that they are taking place on Thursdays and Sundays
Additionally, we have applied a credit to your account for the Thursday papers that were not receivedWe appreciate you being a loyal subscriber, and due to this credit, your new paid through date will now be October 15,
We wish to thank you for bringing this matter to our attention, and should you have any additional questions or concerns, please feel free to contact our Customer Service Department at *** ***
Sincerely,
Valerie C*** Circulation Department
September 14, 2016 Revdex.com* *** We are unable to respond as no reason was stated. ***
*** *** Circulation Department
February 16,
Revdex.com Case# ***
Please accept our sincerest apology for the inconvenience
you have suffered in regards to your Hartford Courant subscription
This communication will confirm that the charges of $have been
cancelled and account is paid in fullAccount
information has been updated
with our collection agency and collection process has ceasedAlso, request to
immediately stop delivery of the Thursday thru Sunday newspaper to your
household has been forwarded to the local distributor
We again apologize for the obvious frustration
you suffered when trying to cancel your subscription as well for any
inconvenience this may have caused. We hope you find this resolution
satisfactory. Please contact our
customer service department at ###-###-#### should
you have any questions regarding this matter
Sincerely,
Carmen T***
Senior Customer
Service Representative
July 25,
Revdex.com ID# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free
community paper
We have been informed by Operations Manager Jorge M*** that he has contacted our local distributor in regards to stopping future deliveries of the free community paper to your residenceMrM*** *urther indicated that he did contact you and provided his information should you need to reach him in the future
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval
Sincerely,
Valerie C*** Circulation Department
Complaint: 1***
I am rejecting this responseWhile I am very appreciative of Robin's efforts to resolve this, and while the papers did stop for a few days, I still received papers even after Robin provided her direct contact information and informed me that she was able to confirm that the papers were no longer being deliveredShe reached out to me on Wednesday August 17th to confirm this, yet the most recent delivery was made on Monday August 22ndI did call her and leave her a message to notify her of this, but I haven't yet received a replyI would like to take another few weeks to assess whether or not the deliveries are truly going to stop, since there hasn't yet been enough consistency to determine whether they will actually stop for goodGiven the difficulty I've had with this, I will need for the papers to stop consistently for at least a few more weeks before I being convinced that they've truly resolved this.
Sincerely,
*** ***
The issue has been resolvedThank you*** ***
July 22,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Everyday weekly newspaper subscriptionHere at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers
Please accept our
sincere apology for the delay in refunding the $payment that was mistakenly sent to the Hartford CourantWe did receive your request for this refund on May 31, 2016, but due to an error in our computer system, the refund check was not mailed out until July 6,
We at the Hartford Courant would like to thank you for being a loyal subscriber to our publication these many years and look forward to serving you in the futureShould you have any further questions or concerns in regards to this matter, please feel free to contact our Customer Service Department at *** ***
Sincerely,
Valerie C***
Circulation Department
*** ** ***
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free community paper
From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence did not occur soonerWe have been informed by Operations Manager *** *** that he has addressed this matter with our local distribution representative and that he has made contact with you as well
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval
Sincerely,
*** *** Circulation Department
May 11,
Revdex.com Case #***
Please accept my sincerest apology for the information that was provided to you when you contacted the customer service department on 04/19/
Our records reflect the following:
Renewal date for your Daily and Sunday newspaper subscription was
04/25/Renewal invoice dated 03/10/reflects the option to pay up to weeks at the discounted rate of $per week
03/15/15- per a telephone call to the customer service department, representative offered the discounted rate of $per week for your Daily and Sunday newspaper subscription Also, per a telephone call to the customer service department on 03/15/15, request to change the method of payment to automatic charge to a *** *** every weeks was processed(Total charge every weeks, $39.00)
Due to a data entry error processed on 03/15/15, notification mailed communicated that your credit card would be charged $
When you contacted the customer service department on 04/19/15, representative should of identified what occurred on your account, the reason your notification communicated the amount of $instead of $and explain that the charge of $would cover the account for longer than weeksAlso, representative would have been able to suggest that after your credit card is charged ($53.95), the difference ($14.95) would be credited to your credit card or suggest removing your account from our automatic charge to your *** ***
Per your call to the customer service department on 04/27/15, request to credit $to your credit card was submittedAs explained by the representative, the required time frame for transaction to process and reflect on your *** *** would be 3-business days. A service credit to extend your subscription for weeks was applied to your account
Again, we extend our sincere apology for the obvious concern and inconvenience you have suffered as a result of this error. Your concern has been addressed with our customer service department to ensure that proper procedures are being followed and to ensure correct information is communicated to customers
You are a valued customer and we hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions
Sincerely,
*** ***Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 26,
Revdex.com Case* ***
Thank you for contacting the “Hartford Courant” in regards to your Everyday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any
inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager *** *** that he has addressed the delivery issues of your newspaper with the local distributor in the areaHe also noted that he did call and provided you with his contact information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department a* *** *** as well
Sincerely,
*** *** Circulation Department