Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for intervening on my behalf. It has been a relief to know that your presence would make the Hartford Courant listen when they wouldn't help me before. You do us all a great service, so again, THANK YOU!
Sincerely,
[redacted]
July 28, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to your Everyday newspaper subscription and for being a long-time subscriber. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our...
valued subscribers.
We are very pleased that one of our dedicated customer service representatives was able to contact you and provide you with a mutually acceptable subscription rate. We appreciate the opportunity to continue servicing your account and to bring all of the Hartford Courant’s great content to your household every day.
As always, should you have any future questions in regards to your subscription, please feel free to contact our Customer Service Department at [redacted].
Sincerely,
Valerie C[redacted] Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Lockwood I hope that this is the end of my hassles with your paper, as for calling if problem reappears I would call the Revdex.com as to deal with your numerous voice mails , as there seems to be no human beings that anyone can talk to. you people killed a once great newspaper
[redacted]
From[redacted] [mailto:b.[redacted]] Sent: Tuesday, September 20, 2016 2:36 PM To: Revdex.com <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
* Still not getting g the newspapers delivered on a regular basis. Missing 1 or 2 papers a week. I have been calling Lola and reporting it every week. I know the delivery is only going to get worse as the winter comes
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
October 12, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have forwarded your delivery concerns to regional manager- Jorge M[redacted] who placed a call to your household on 10/09/15 and left a...
message.
Our records reflect your subscription reinstated on 01/18/14 and reported service problems communicated to the Customer Service Department as of 09/05/14 thru 09/25/15. A service credit of 3 weeks, for reported delivery issues has been applied. The paid thru date for your subscription has been extended to 11/28/15.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
I’m writing in response to
your concern submitted to the Revdex.com, regarding your newspaper
subscription and premium issue charges.
The premium issue
fee was implemented to help defray print and...
delivery costs associated with
these special issues our readers have come to enjoy. All subscriptions may
include up to 7 premium issues per year, for each premium issue, your account
balance will be charged a fee up to $3.00 in the billing period when the
section publishes and will result in shortening the length of your billing
period. Communication reference our
premium issues is provided on your invoice and also communicated in our
publisher’s box on page A2.
You are a valued subscriber
and we are sorry to hear that you cancelled your subscription. The charges for
the premium issues have been cancelled from your account. Delivery of your Thursday
thru Sunday newspaper subscription will resume on 03/26/16. Your account will
not be charged for any additional fees for receipt of these premium
issues.
Payment of $65.00
received on 04/28/15 pays for 52 weeks of your Thursday thru Sunday newspaper
subscription from 04/05/15 thru 04/02/16. Interruption of service for 2 weeks
(03/12/16 - 03/25/16) and an additional credit of 2 weeks have been applied to
your account. The paid thru date for your subscription has been extended thru
04/30/16. Please disregard the final
bill for $12.65 that was mailed to you. The renewal date for your subscription is
05/01/16. As requested, I have processed cancellation request and delivery
service will stop as of 05/01/16.
Please be assured
that we appreciate your concern. We again apologize for the obvious frustration you have
suffered. We hope you find this
resolution satisfactory and you will give us an opportunity to continue delivery
service to your household . If
you have any additional questions or concerns, please contact our Customer
Service Department at ###-###-####.
Sincerely,
Carmen
T[redacted]
Senior Customer Service Representative
February 27, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Everyday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers, and we do apologize for any...
inconvenience that you experienced due to delivery and billing issues.
I appreciate you taking the time to speak to me in regards to this matter and to provide additional information about your situation. As per our discussion, your canceled account no longer has a balance owed.
Should you have any additional questions, please feel free to contact the “Hartford Courant” at any time.
Sincerely,
[redacted] Circulation Department
May 4, 2016
Revdex.com Case# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the Thursday/Sunday weekly newspapers. We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a recipient of the Hartford Courant and your renewal notices. Here at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers.
The reason you continued to receive the Hartford Courant newspapers, was due to our Customer Service Department not being notified of your wish to stop your continuous subscription until May 2, 2016. Due to lack of notification, that resulted in the receipt of the $13.00 final notice.
The following verbiage regarding continuous subscriptions does appear on all notices:
This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your subscription, you must call us at ###-###-#### or ###-###-####. We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers delivered prior to cancellation.
However, due to your special situation, the following has been done in regards to your account: 1) the outstanding balance of $13.00 has been removed from your account and 2) your account has been coded not to receive future offers from the Hartford Courant. We hope that the above actions meet with your satisfaction in regards to the resolution of this matter.
Should you have any further questions or concerns in the future, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
Complaint: [redacted]
I am rejecting this response because:
Have called Mr . M[redacted] *eft two messages and still have not received a call back . Also my no paper dates 12/10,1/24,2/4,2/5/26,2/7, and subscription only extended by one day ????? .
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
today, the first of October was supposed to be my last paid subscription, with two additional credits for a delivery that had not taken place. however, there was no paper delivered today, yet, I did receive the eNewspaper.
Please accept our
sincere apology for the obvious frustration you have suffered surrounding your
request to stop delivery as well as the incorrect amount charged to your credit
card.
Our records reflect
the delivery...
charges have been cancelled on your account. Delivery of your
Thursday thru Sunday newspaper stopped on 03/10/16. A
refund to your credit card for $13.63 was processed on 03/07/16. (Please let us
know if you have not received refund). An
additional refund in the amount of $19.94 was processed on 3/18/16. Please expect
this refund to your credit card within 3-5 business days. (total amount
refunded:$33.57).
We again apologize
for the obvious concern and inconvenience you have suffered. We hope you find
this resolution satisfactory. Should you decide to resume your subscription, we
will do our best to better serve you in the future.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
April
14, 2016
RevDex.com Case# [redacted]
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues. We have been
informed by Operational Manager Jorge M[redacted] that he has spoken to you about
this...
matter and has addressed the delivery issues with the distributor for an
immediate resolution.
In
regards to the other questions you had about your account, we wish to confirm
that your $78 payment, made on January 12, 2016, paid for your account in full
through January 19, 2017. Service
credits for missed delivery of newspapers, reported to our Customer Service
Department from January 17 through April 9, 2016, then extended your renewal
date to January 28, 2017.
At
this time, we wish to further inform you that we have also applied an
additional two week credit to your subscription due to the situation you
experienced. We appreciate you being
such a loyal subscriber, and with this additional extension, your new renewal
date will now be February 11, 2017.
We
wish to thank you for bringing this matter to our attention and will do
everything possible to ensure that you receive your Thursday through Sunday
papers on a regular basis. Should you
have any additional questions or concerns, please feel free to contact our
Customer Service Department at ###-###-####.
Sincerely,
Valerie
C[redacted]
Senior
Customer Service Representative
C[redacted]
I am rejecting this response because: ALL but one of the previous items has been picked up. This I put down to oversite since it wasn't on the drive or in front of the house but on the lawn to the right side of the drive near the house. However, again today, 1/19/17 another item is in the middle of my drive and was put there after 415 pm. I know this because that was when I left my house. It wasn't there when I left but it was there when I returned home at 810pm. Obviously someone needs to find new employment!
Sincerely,
[redacted]
November 16, 2016
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Sunday Only subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for...
any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge M[redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your area. He also noted that he spoke to you and provided you with his contact information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
January 29, 2018
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper with advertisements at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient...
of this free information.
We have been informed by our local distributor that the carrier on your route will no longer be delivering this free community paper with its advertisements at your residence.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted action meets with your approval.
Sincerely,
Valerie C[redacted] Circulation Department
November 30, 2015
Revdex.com Case [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues. We have contacted operational manager Jorge...
Madeira, who has contacted you and has provided you with his contact information.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper every Thursday thru Sunday. We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions.
Sincerely,
Carmen T[redacted]Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
November 16, 2015
Revdex.com Case #[redacted]
I’m writing in response to your concern submitted to the Revdex.com, regarding your newspaper subscription and premium issue charges.
The premium issue fee was implemented to help defray print and delivery costs associated with these special...
issues our readers have come to enjoy. All subscriptions may include up to 7 premium issues per year, for each premium issue, your account balance will be charged a fee up to $3.00 in the billing period when the section publishes and will result in shortening the length of your billing period. Communication reference our premium issues is provided on your invoice and also communicated in our publisher’s box on page A2.
The reason for shortening the length of your billing period is due to the charges for the premium issues.
The full price rate for a Thursday thru Sunday newspaper subscription is $6.85 per week. Our records reflect a discounted rate for your subscription. Our discounted rates are not permanent rates and will tier at renewal. The discounted rate for your Thursday thru Sunday subscription was $1.50 per week and at renewal the discounted rate tiered to $2.35 per week.
You are a valued subscriber and we are sorry to hear that you cancelled your subscription. The charges for the premium papers have been cancelled from your account. Also, on 11/06/15, a representative from our local office placed a call to your household and left a message with a phone number that you may contact her directly to discuss your concern.
We again apologize for the obvious frustration you have suffered. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for intervening on my behalf. It has been a relief to know that your presence would make the Hartford Courant listen when they wouldn't help me before. You do us all a great service, so again, THANK YOU!
Sincerely,
[redacted]
July 28, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to your Everyday newspaper subscription and for being a long-time subscriber. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our...
valued subscribers.
We are very pleased that one of our dedicated customer service representatives was able to contact you and provide you with a mutually acceptable subscription rate. We appreciate the opportunity to continue servicing your account and to bring all of the Hartford Courant’s great content to your household every day.
As always, should you have any future questions in regards to your subscription, please feel free to contact our Customer Service Department at [redacted].
Sincerely,
Valerie C[redacted] Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Lockwood I hope that this is the end of my hassles with your paper, as for calling if problem reappears I would call the Revdex.com as to deal with your numerous voice mails , as there seems to be no human beings that anyone can talk to. you people killed a once great newspaper
[redacted]
From[redacted] [mailto:b.[redacted]] Sent: Tuesday, September 20, 2016 2:36 PM To: Revdex.com <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
* Still not getting g the newspapers delivered on a regular basis. Missing 1 or 2 papers a week. I have been calling Lola and reporting it every week. I know the delivery is only going to get worse as the winter comes
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
October 12, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have forwarded your delivery concerns to regional manager- Jorge M[redacted] who placed a call to your household on 10/09/15 and left a...
message.
Our records reflect your subscription reinstated on 01/18/14 and reported service problems communicated to the Customer Service Department as of 09/05/14 thru 09/25/15. A service credit of 3 weeks, for reported delivery issues has been applied. The paid thru date for your subscription has been extended to 11/28/15.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru Sunday. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
March 24,
2016
Revdex.com Case #
[redacted]
I’m writing in response to
your concern submitted to the Revdex.com, regarding your newspaper
subscription and premium issue charges.
The premium issue
fee was implemented to help defray print and...
delivery costs associated with
these special issues our readers have come to enjoy. All subscriptions may
include up to 7 premium issues per year, for each premium issue, your account
balance will be charged a fee up to $3.00 in the billing period when the
section publishes and will result in shortening the length of your billing
period. Communication reference our
premium issues is provided on your invoice and also communicated in our
publisher’s box on page A2.
You are a valued subscriber
and we are sorry to hear that you cancelled your subscription. The charges for
the premium issues have been cancelled from your account. Delivery of your Thursday
thru Sunday newspaper subscription will resume on 03/26/16. Your account will
not be charged for any additional fees for receipt of these premium
issues.
Payment of $65.00
received on 04/28/15 pays for 52 weeks of your Thursday thru Sunday newspaper
subscription from 04/05/15 thru 04/02/16. Interruption of service for 2 weeks
(03/12/16 - 03/25/16) and an additional credit of 2 weeks have been applied to
your account. The paid thru date for your subscription has been extended thru
04/30/16. Please disregard the final
bill for $12.65 that was mailed to you. The renewal date for your subscription is
05/01/16. As requested, I have processed cancellation request and delivery
service will stop as of 05/01/16.
Please be assured
that we appreciate your concern. We again apologize for the obvious frustration you have
suffered. We hope you find this
resolution satisfactory and you will give us an opportunity to continue delivery
service to your household . If
you have any additional questions or concerns, please contact our Customer
Service Department at ###-###-####.
Sincerely,
Carmen
T[redacted]
Senior Customer Service Representative
February 27, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Everyday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers, and we do apologize for any...
inconvenience that you experienced due to delivery and billing issues.
I appreciate you taking the time to speak to me in regards to this matter and to provide additional information about your situation. As per our discussion, your canceled account no longer has a balance owed.
Should you have any additional questions, please feel free to contact the “Hartford Courant” at any time.
Sincerely,
[redacted] Circulation Department
May 4, 2016
Revdex.com Case# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the Thursday/Sunday weekly newspapers. We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a recipient of the Hartford Courant and your renewal notices. Here at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers.
The reason you continued to receive the Hartford Courant newspapers, was due to our Customer Service Department not being notified of your wish to stop your continuous subscription until May 2, 2016. Due to lack of notification, that resulted in the receipt of the $13.00 final notice.
The following verbiage regarding continuous subscriptions does appear on all notices:
This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your subscription, you must call us at ###-###-#### or ###-###-####. We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers delivered prior to cancellation.
However, due to your special situation, the following has been done in regards to your account: 1) the outstanding balance of $13.00 has been removed from your account and 2) your account has been coded not to receive future offers from the Hartford Courant. We hope that the above actions meet with your satisfaction in regards to the resolution of this matter.
Should you have any further questions or concerns in the future, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
Complaint: [redacted]
I am rejecting this response because:
Have called Mr . M[redacted] *eft two messages and still have not received a call back . Also my no paper dates 12/10,1/24,2/4,2/5/26,2/7, and subscription only extended by one day ????? .
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
today, the first of October was supposed to be my last paid subscription, with two additional credits for a delivery that had not taken place. however, there was no paper delivered today, yet, I did receive the eNewspaper.
March 18, 2016
Revdex.com Case #[redacted]
Please accept our
sincere apology for the obvious frustration you have suffered surrounding your
request to stop delivery as well as the incorrect amount charged to your credit
card.
Our records reflect
the delivery...
charges have been cancelled on your account. Delivery of your
Thursday thru Sunday newspaper stopped on 03/10/16. A
refund to your credit card for $13.63 was processed on 03/07/16. (Please let us
know if you have not received refund). An
additional refund in the amount of $19.94 was processed on 3/18/16. Please expect
this refund to your credit card within 3-5 business days. (total amount
refunded:$33.57).
We again apologize
for the obvious concern and inconvenience you have suffered. We hope you find
this resolution satisfactory. Should you decide to resume your subscription, we
will do our best to better serve you in the future.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
April
14, 2016
RevDex.com Case# [redacted]
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues. We have been
informed by Operational Manager Jorge M[redacted] that he has spoken to you about
this...
matter and has addressed the delivery issues with the distributor for an
immediate resolution.
In
regards to the other questions you had about your account, we wish to confirm
that your $78 payment, made on January 12, 2016, paid for your account in full
through January 19, 2017. Service
credits for missed delivery of newspapers, reported to our Customer Service
Department from January 17 through April 9, 2016, then extended your renewal
date to January 28, 2017.
At
this time, we wish to further inform you that we have also applied an
additional two week credit to your subscription due to the situation you
experienced. We appreciate you being
such a loyal subscriber, and with this additional extension, your new renewal
date will now be February 11, 2017.
We
wish to thank you for bringing this matter to our attention and will do
everything possible to ensure that you receive your Thursday through Sunday
papers on a regular basis. Should you
have any additional questions or concerns, please feel free to contact our
Customer Service Department at ###-###-####.
Sincerely,
Valerie
C[redacted]
Senior
Customer Service Representative
C[redacted]
I am rejecting this response because: ALL but one of the previous items has been picked up. This I put down to oversite since it wasn't on the drive or in front of the house but on the lawn to the right side of the drive near the house. However, again today, 1/19/17 another item is in the middle of my drive and was put there after 415 pm. I know this because that was when I left my house. It wasn't there when I left but it was there when I returned home at 810pm. Obviously someone needs to find new employment!
Sincerely,
[redacted]
November 16, 2016
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Sunday Only subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for...
any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge M[redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your area. He also noted that he spoke to you and provided you with his contact information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
January 29, 2018
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper with advertisements at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient...
of this free information.
We have been informed by our local distributor that the carrier on your route will no longer be delivering this free community paper with its advertisements at your residence.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted action meets with your approval.
Sincerely,
Valerie C[redacted] Circulation Department
November 30, 2015
Revdex.com Case [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues. We have contacted operational manager Jorge...
Madeira, who has contacted you and has provided you with his contact information.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper every Thursday thru Sunday. We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions.
Sincerely,
Carmen T[redacted]Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
November 16, 2015
Revdex.com Case #[redacted]
I’m writing in response to your concern submitted to the Revdex.com, regarding your newspaper subscription and premium issue charges.
The premium issue fee was implemented to help defray print and delivery costs associated with these special...
issues our readers have come to enjoy. All subscriptions may include up to 7 premium issues per year, for each premium issue, your account balance will be charged a fee up to $3.00 in the billing period when the section publishes and will result in shortening the length of your billing period. Communication reference our premium issues is provided on your invoice and also communicated in our publisher’s box on page A2.
The reason for shortening the length of your billing period is due to the charges for the premium issues.
The full price rate for a Thursday thru Sunday newspaper subscription is $6.85 per week. Our records reflect a discounted rate for your subscription. Our discounted rates are not permanent rates and will tier at renewal. The discounted rate for your Thursday thru Sunday subscription was $1.50 per week and at renewal the discounted rate tiered to $2.35 per week.
You are a valued subscriber and we are sorry to hear that you cancelled your subscription. The charges for the premium papers have been cancelled from your account. Also, on 11/06/15, a representative from our local office placed a call to your household and left a message with a phone number that you may contact her directly to discuss your concern.
We again apologize for the obvious frustration you have suffered. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative