RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Today is the first day the paper has been delivered as it should be in over a month. I am hoping this will continue! I have been contacted by The Courant's customer service 4 times since yesterday inquiring if the paper was delivered. This is the first time someone has made any effort to get this issue resolved. Thank you for your assistance in resolving this issue. I am hoping I will not have to file a complaint for the same issue again. Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: The ad circulars continue to be thrown into my yard and drivewayHappened again today, 1/12/17! Old circulars remain littering my yardI want old circulars PICKED UP and new ones to STOP! I'm following other courses of action to solve this problem since the Revdex.com is basically useless as far as followup is concerned with this is concerned
Sincerely,
*** ***
June 29,
Revdex.com ID# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of the free community
paper
From reviewing the information that you provided to the Revdex.com, we understand your concern about the delivery location of the Courant Community newspapers in your drivewayAs per your request, we have informed the distributor of the Courant Community to stop delivering to your home address as of July 1, Further, it has been noted on your file that you wish to begin receiving the free community paper via ** *** insteadThe transition back to mail delivery will take a few weeks to process; the next mail delivery of the paper will be on July 15,
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted change in your receipt of the Courant Community meets with your approvalShould you have any further questions or concerns in the future regarding this matter, please feel free to contact our Customer Service Department at ###-###-####
Sincerely,
Valerie C*** Circulation Department
September 20,
Revdex.com Case#
Thank you for contacting the Hartford Courant in regards to your previous Thursday and Sunday subscriptionWe wish to apologize for any inconvenience or misunderstanding that you might have experienced after receiving notification
from our collection agency, ARM Solutions
Please note that all Hartford Courant subscriptions are continuous subscriptions, as mentioned on renewal noticesThe following verbiage regarding continuous subscriptions appears as follows:
This is a continuous subscription that may be cancelled at any timeTo cancel or make changes to your subscription, you must call us at (860) 525-We do not accept written correspondenceYou must notify us by phoneYou will be charged for any newspapers delivered prior to cancellation
As we did not receive notice from you in regards to your desire to cancel your subscription, delivery continued until a stop for non-payment was eventually issued by our computer system on August 13, However, as a valued former subscriber, the back balance charges have been removed from your accountYour account information has been updated with our collection agency and the collection process has been terminatedAs per your request, an email containing this information was sent to you on September 19, by our Customer Service Department
Please be further advised that at no time were any credit agencies contacted in regards to this back balance
We hope that this information has been helpful in dealing with any concerns in regards to your former subscriptionShould you have any further questions, please contact our Customer Service Department at (860) 525-
Sincerely,
Valerie Carpenter
Circulation Department
Hartford Courant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
February 21,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Daily and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize
for any inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager Jorge M*** that he has addressed the delivery issues of your Hartford Courant newspaper and TV Weekly publication with the local distributor in the areaHe also noted that he did make contact with you and provided his information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ###-###-#### as well
Sincerely,
Valerie *** Circulation Department
July 28,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize
for any inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager Robin *** *hat she has made direct contact with you and has resolved the delivery issues that you were experiencing at your residence
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
Sincerely,
Valerie C*** Circulation Department
July 24,
Revdex.com Case #***
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues
We have addressed your delivery concerns with the local distributor-who contacted you on 07/15/Your account has
been credited for the reported non delivered newspapers from 07/10/thru 07/12/Service credit applied to your account has extended your subscription renewal date
Again, we apologize for the delivery issue and for the inconvenience you have experiencedYou are a valued subscriber and we will do everything possible to ensure that you receive your newspaper delivery every dayPlease contact our customer service department at *** or *** should you have any questions regarding this matter
Sincerely,
*** ***Senior Customer Service Representative
June 8,
Revdex.com Case# ***
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription
This communication will confirm that account stopped on 04/05/15, the charges of $have been cancelled and account is paid in
fullAccount information was updated with our collection agency and collection process ceased on 05/27/15. Please be advised this does not get reported to any credit agencies nor affects your credit
Again, we apologize for the inconvenience you have suffered and for the delay with resolving your issue in a timely mannerI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ***
Sincerely,
*** ***
Senior Customer Service Representative
January 15,
Revdex.com Case# ***
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of continued delivery
serviceWe have contacted Operational Manager-Robin
C***, who has left a message with her contact information
Also,
delivery concern has been addressed with the local distributor for an immediate
resolution
You are
a valued subscriber and we again apologize for the obvious frustration you have
suffered. If you have any additional
questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T***
Senior
Customer Service Representative
From: *** *** ***] Sent: Thursday, January 05, 1:PM To: [email protected] Subject: complaint # In regards to complaint, #*** according to the Hartford Courant response to you, they have addressed the issue and been in contact with meThis
is a blatant lie, I have not been contacted by anyone from the courant and they are still throwing items in my driveway, it happened again TODAY!!I called them again to day and asked to speak to a district manager about this issueI feel the only way for them to learn is if they are required to return and pick these items upIf I called because I didn't receive them, they would have someone out like a shot to bring one*** ***
March 28,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Thursday through Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do
apologize for any inconvenience you might have experienced due to delivery issues
We have been informed by *** *** *** *** that he has addressed the delivery issues of your newspaper with the local distributor in the areaHe also noted that he did make contact with you and provided his information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** *** as well
Sincerely,
*** *** Circulation Department
February 1,
Revdex.com ID# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper with advertisements at your residence
We have been informed by Operations Manager Robin C*** that she has addressed this delivery matter with both the local distributor and the carrierBoth individuals have assured MsC*** that no further deliveries would be made to your addressAdditionally, the local distributor stated that he furnished you with his direct telephone number should you need to reach him for any reason
Again, we wish to apologize for any inconvenience that you might have experienced as a recipient of this free informationHere at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval
Sincerely,
Valerie C*** Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
I purchased a weeks subscription to Sunday only Hartford Couran through *** however half way though my subscriptions paper were not delivered every Sunday'sSometimes I did not get the papers for weeks at a timeOther papers were thrown on the wet driveway and soaked which had to be Thrown outI called their customer service many times and got empty apologies with promise of re delivery which did not happenFinally I filed a complaint with Revdex.com CT and received a call from regional managerShe offered to extend the paper deliveries for the missing onesCompliant was removedLast week I received a bill from Hartford Courant for $ I did not renew my subscription I even expressed the fact that I would never subscribe to the paper againI I contacted their billing department and told them I would not pay for the papers I did not ask forIf they decided to throw papers on my driveway without my consent that is their problemI know $ is not much but I refuse to be intimidated and taken advantage of by this organization even if it was for cents! I appreciate your consideration of this matterSincerely, *** *** Desired Outcome: Remove the charge, terminate any business and not to be contacted by Hartford courant again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you for helping us with this situation. Our paper was delivered on time the last two weeks. The Operations Manager called us personally and he told us if there are any further problems, to call him directly. Again thank you for your prompt attention to this matter. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
April
15,
"margin-bottom:0in;margin-bottom:.0001pt;text-align:
justify">
RevDex.com Case# ***
Thank
you for contacting the Hartford Courant in regards to your Sunday Only
subscription. We wish to apologize for
any inconvenience or misunderstanding that you might have experienced as a subscriber,
or after receiving notification from our collection agency, *** ***
Please
note that all Hartford Courant subscriptions are continuous subscriptions, as
noted on renewal notices. The following
verbiage regarding continuous subscriptions appears as follows:
This is a
continuous subscription that may be cancelled at any time. To cancel or make changes to your
subscription, you must call us at ###-###-#### or ###-###-####. We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers
delivered prior to cancellation
As
a valued former subscriber, the charges of $have been removed from your
account. Also, your account information
has been updated with our collection agency and the collection process has been
terminated. Please be further advised
that at no time were any credit agencies contacted
We
hope that this information has been helpful in dealing with any questions or
concerns in regards to your subscription.
Should you have any further questions, please contact our Customer
Service Department at ###-###-####
Sincerely,
Valerie
C***
Circulation
Department
December 31,
Revdex.com Case
***
Please accept our sincerest apology for the inconvenience
you have suffered as a result of your
newspaper delivery issuesWe
have contacted operational manager *** *** who has contacted you. Also, delivery concerns have been
addressed
with the local distributor
Again, we apologize
for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that
you receive a newspaper everyday. If you have any additional questions,
please contact our Customer Service Department at ***
Sincerely,
Carmen To***
Senior Customer
Service Representative
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Today is the first day the paper has been delivered as it should be in over a month. I am hoping this will continue! I have been contacted by The Courant's customer service 4 times since yesterday inquiring if the paper was delivered. This is the first time someone has made any effort to get this issue resolved. Thank you for your assistance in resolving this issue. I am hoping I will not have to file a complaint for the same issue again. Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: The ad circulars continue to be thrown into my yard and drivewayHappened again today, 1/12/17! Old circulars remain littering my yardI want old circulars PICKED UP and new ones to STOP! I'm following other courses of action to solve this problem since the Revdex.com is basically useless as far as followup is concerned with this is concerned
Sincerely,
*** ***
June 29,
Revdex.com ID# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of the free community
paper
From reviewing the information that you provided to the Revdex.com, we understand your concern about the delivery location of the Courant Community newspapers in your drivewayAs per your request, we have informed the distributor of the Courant Community to stop delivering to your home address as of July 1, Further, it has been noted on your file that you wish to begin receiving the free community paper via ** *** insteadThe transition back to mail delivery will take a few weeks to process; the next mail delivery of the paper will be on July 15,
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted change in your receipt of the Courant Community meets with your approvalShould you have any further questions or concerns in the future regarding this matter, please feel free to contact our Customer Service Department at ###-###-####
Sincerely,
Valerie C*** Circulation Department
September 20,
Revdex.com Case#
Thank you for contacting the Hartford Courant in regards to your previous Thursday and Sunday subscriptionWe wish to apologize for any inconvenience or misunderstanding that you might have experienced after receiving notification
from our collection agency, ARM Solutions
Please note that all Hartford Courant subscriptions are continuous subscriptions, as mentioned on renewal noticesThe following verbiage regarding continuous subscriptions appears as follows:
This is a continuous subscription that may be cancelled at any timeTo cancel or make changes to your subscription, you must call us at (860) 525-We do not accept written correspondenceYou must notify us by phoneYou will be charged for any newspapers delivered prior to cancellation
As we did not receive notice from you in regards to your desire to cancel your subscription, delivery continued until a stop for non-payment was eventually issued by our computer system on August 13, However, as a valued former subscriber, the back balance charges have been removed from your accountYour account information has been updated with our collection agency and the collection process has been terminatedAs per your request, an email containing this information was sent to you on September 19, by our Customer Service Department
Please be further advised that at no time were any credit agencies contacted in regards to this back balance
We hope that this information has been helpful in dealing with any concerns in regards to your former subscriptionShould you have any further questions, please contact our Customer Service Department at (860) 525-
Sincerely,
Valerie Carpenter
Circulation Department
Hartford Courant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
February 21,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Daily and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize
for any inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager Jorge M*** that he has addressed the delivery issues of your Hartford Courant newspaper and TV Weekly publication with the local distributor in the areaHe also noted that he did make contact with you and provided his information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ###-###-#### as well
Sincerely,
Valerie *** Circulation Department
Thank you for all your help. I finally received the papers yesterday! Enjoy the Holidays, and thanks again, it is very much appreciated! *** ***
July 28,
Revdex.com Case# ***
Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize
for any inconvenience you might have experienced due to delivery issues
We have been informed by Operations Manager Robin *** *hat she has made direct contact with you and has resolved the delivery issues that you were experiencing at your residence
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** ***
Sincerely,
Valerie C*** Circulation Department
July 24,
Revdex.com Case #***
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues
We have addressed your delivery concerns with the local distributor-who contacted you on 07/15/Your account has
been credited for the reported non delivered newspapers from 07/10/thru 07/12/Service credit applied to your account has extended your subscription renewal date
Again, we apologize for the delivery issue and for the inconvenience you have experiencedYou are a valued subscriber and we will do everything possible to ensure that you receive your newspaper delivery every dayPlease contact our customer service department at *** or *** should you have any questions regarding this matter
Sincerely,
*** ***Senior Customer Service Representative
June 8,
Revdex.com Case# ***
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription
This communication will confirm that account stopped on 04/05/15, the charges of $have been cancelled and account is paid in
fullAccount information was updated with our collection agency and collection process ceased on 05/27/15. Please be advised this does not get reported to any credit agencies nor affects your credit
Again, we apologize for the inconvenience you have suffered and for the delay with resolving your issue in a timely mannerI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ***
Sincerely,
*** ***
Senior Customer Service Representative
January 15,
Revdex.com Case# ***
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of continued delivery
serviceWe have contacted Operational Manager-Robin
C***, who has left a message with her contact information
Also,
delivery concern has been addressed with the local distributor for an immediate
resolution
You are
a valued subscriber and we again apologize for the obvious frustration you have
suffered. If you have any additional
questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T***
Senior
Customer Service Representative
From: *** *** ***] Sent: Thursday, January 05, 1:PM To: [email protected] Subject: complaint # In regards to complaint, #*** according to the Hartford Courant response to you, they have addressed the issue and been in contact with meThis
is a blatant lie, I have not been contacted by anyone from the courant and they are still throwing items in my driveway, it happened again TODAY!!I called them again to day and asked to speak to a district manager about this issueI feel the only way for them to learn is if they are required to return and pick these items upIf I called because I didn't receive them, they would have someone out like a shot to bring one*** ***
March 28,
Revdex.com Case# ***
Thank you for contacting the “Hartford Courant” in regards to your Thursday through Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do
apologize for any inconvenience you might have experienced due to delivery issues
We have been informed by *** *** *** *** that he has addressed the delivery issues of your newspaper with the local distributor in the areaHe also noted that he did make contact with you and provided his information should you need to reach him in the future
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at *** *** as well
Sincerely,
*** *** Circulation Department
February 1,
Revdex.com ID# ***
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper with advertisements at your residence
We have been informed by Operations Manager Robin C*** that she has addressed this delivery matter with both the local distributor and the carrierBoth individuals have assured MsC*** that no further deliveries would be made to your addressAdditionally, the local distributor stated that he furnished you with his direct telephone number should you need to reach him for any reason
Again, we wish to apologize for any inconvenience that you might have experienced as a recipient of this free informationHere at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval
Sincerely,
Valerie C*** Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
I purchased a weeks subscription to Sunday only Hartford Couran through *** however half way though my subscriptions paper were not delivered every Sunday'sSometimes I did not get the papers for weeks at a timeOther papers were thrown on the wet driveway and soaked which had to be Thrown outI called their customer service many times and got empty apologies with promise of re delivery which did not happenFinally I filed a complaint with Revdex.com CT and received a call from regional managerShe offered to extend the paper deliveries for the missing onesCompliant was removedLast week I received a bill from Hartford Courant for $ I did not renew my subscription I even expressed the fact that I would never subscribe to the paper againI I contacted their billing department and told them I would not pay for the papers I did not ask forIf they decided to throw papers on my driveway without my consent that is their problemI know $ is not much but I refuse to be intimidated and taken advantage of by this organization even if it was for cents! I appreciate your consideration of this matterSincerely, *** *** Desired Outcome: Remove the charge, terminate any business and not to be contacted by Hartford courant again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you for helping us with this situation. Our paper was delivered on time the last two weeks. The Operations Manager called us personally and he told us if there are any further problems, to call him directly. Again thank you for your prompt attention to this matter. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
April
15,
"margin-bottom:0in;margin-bottom:.0001pt;text-align:
justify">
RevDex.com Case# ***
Thank
you for contacting the Hartford Courant in regards to your Sunday Only
subscription. We wish to apologize for
any inconvenience or misunderstanding that you might have experienced as a subscriber,
or after receiving notification from our collection agency, *** ***
Please
note that all Hartford Courant subscriptions are continuous subscriptions, as
noted on renewal notices. The following
verbiage regarding continuous subscriptions appears as follows:
This is a
continuous subscription that may be cancelled at any time. To cancel or make changes to your
subscription, you must call us at ###-###-#### or ###-###-####. We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers
delivered prior to cancellation
As
a valued former subscriber, the charges of $have been removed from your
account. Also, your account information
has been updated with our collection agency and the collection process has been
terminated. Please be further advised
that at no time were any credit agencies contacted
We
hope that this information has been helpful in dealing with any questions or
concerns in regards to your subscription.
Should you have any further questions, please contact our Customer
Service Department at ###-###-####
Sincerely,
Valerie
C***
Circulation
Department
December 31,
Revdex.com Case
***
Please accept our sincerest apology for the inconvenience
you have suffered as a result of your
newspaper delivery issuesWe
have contacted operational manager *** *** who has contacted you. Also, delivery concerns have been
addressed
with the local distributor
Again, we apologize
for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that
you receive a newspaper everyday. If you have any additional questions,
please contact our Customer Service Department at ***
Sincerely,
Carmen To***
Senior Customer
Service Representative