Complaint: [redacted]
I am rejecting this response because: The paper has stopped which is good. Ms. C[redacted] left a message on home phone even though we are away ( the main issue obviously). She asked that I call back, which I did. In my message I said the paper stopped but asked her to call me back. She never did. I wanted an opportunity to speak to somebody at the Courant here in CT about customer service. I guess that's not possible. The servicecat the Courant is horrible and the fact you need to go to Revdex.com to get things resolved is even worse. The paper did stop but I won't accept the issue being closed until somebody at the Courant will care to listen to their customers. And I certainly won't call it resolved until I see the start of delivery on 3/1.
Sincerely,
Rhonda S[redacted]
August 24, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving mistakenly delivered newspapers that you mentioned in your statement to the Revdex.com. We wish to sincerely apologize for any inconvenience that this...
matter might have caused you.
We have been informed by Operations Manager [redacted] that our local distribution representative has confirmed that all newspaper deliveries have been stopped to your home address and that, additionally, [redacted]as provided you with her contact information.
Here at the Hartford Courant it is our intention to provide the best possible service to all residents and we hope that the above noted actions meet with your satisfaction.
Sincerely,
[redacted] Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
November 10, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient of this free...
community paper.
From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence did not occur sooner. We have been informed by Operations Manager [redacted] that our local distribution representative has made note not to deliver to your address and has left you messages with their contact information should you need to reach them in regards to this matter.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval.
Sincerely,
[redacted]
Circulation Department
Complaint: [redacted]
I am rejecting this response because:I spoke to Jorge on 10/26/15 and thus far the reminder has not been delivered. Immediate investigation is requested as this issue has gone on for over 8 months.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I feel that the Hartford Courant should remove the vacation policy, no consumer should have to pay for issues that they do not receive. Most people do not stop delivery for 28 days at a time. I am going to file a complaint with the State of Connecticut Department of Consumer Protection regarding the policy. The carrier is not billed for a paper that he/she did not deliver, therefore the Courant should not receive payment for a service not conducted. I have stopped delivery in past not realizing that I did not receive credit for those deliveries.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12392914, and find that this resolution is satisfactory to me.
Sincerely,
Kelly Allan
November 25, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have addressed your delivery concern with the local distributor and with the operational managers for an immediate...
resolution.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper weekly. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Complaint: [redacted]
I am rejecting this response because: The paper has stopped which is good. Ms. C[redacted] left a message on home phone even though we are away ( the main issue obviously). She asked that I call back, which I did. In my message I said the paper stopped but asked her to call me back. She never did. I wanted an opportunity to speak to somebody at the Courant here in CT about customer service. I guess that's not possible. The servicecat the Courant is horrible and the fact you need to go to Revdex.com to get things resolved is even worse. The paper did stop but I won't accept the issue being closed until somebody at the Courant will care to listen to their customers. And I certainly won't call it resolved until I see the start of delivery on 3/1.
Sincerely,
Rhonda S[redacted]
August 24, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving mistakenly delivered newspapers that you mentioned in your statement to the Revdex.com. We wish to sincerely apologize for any inconvenience that this...
matter might have caused you.
We have been informed by Operations Manager [redacted] that our local distribution representative has confirmed that all newspaper deliveries have been stopped to your home address and that, additionally, [redacted]as provided you with her contact information.
Here at the Hartford Courant it is our intention to provide the best possible service to all residents and we hope that the above noted actions meet with your satisfaction.
Sincerely,
[redacted] Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
November 10, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient of this free...
community paper.
From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence did not occur sooner. We have been informed by Operations Manager [redacted] that our local distribution representative has made note not to deliver to your address and has left you messages with their contact information should you need to reach them in regards to this matter.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval.
Sincerely,
[redacted]
Circulation Department
Complaint: [redacted]
I am rejecting this response because:I spoke to Jorge on 10/26/15 and thus far the reminder has not been delivered. Immediate investigation is requested as this issue has gone on for over 8 months.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I feel that the Hartford Courant should remove the vacation policy, no consumer should have to pay for issues that they do not receive. Most people do not stop delivery for 28 days at a time. I am going to file a complaint with the State of Connecticut Department of Consumer Protection regarding the policy. The carrier is not billed for a paper that he/she did not deliver, therefore the Courant should not receive payment for a service not conducted. I have stopped delivery in past not realizing that I did not receive credit for those deliveries.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12392914, and find that this resolution is satisfactory to me.
Sincerely,
Kelly Allan
November 25, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have addressed your delivery concern with the local distributor and with the operational managers for an immediate...
resolution.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper weekly. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative