From: *** *** ***m] Sent: Wednesday, September 07, 12:PM To: Revdex.com ***> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # I received a refund in the mail today
April 15,
"line-height:115%Times New Roman","serif"">Revdex.com# [redacted]
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues. We wish to
thank you for bringing this matter to our attention and appreciate your
patience in getting this situation resolved
We
have been informed by Operational Manager John W[redacted] that he has spoken to
you about this matter and has addressed the delivery issue with the distributor
for an immediate resolution
Should
you have any additional questions or concerns, please feel free to contact our
Customer Service Department at [redacted]
Sincerely,
Valerie
C[redacted]
Circulation
Department
January 26, 2017
Revdex.com ID# [redacted]
We wish to apologize that you received another free Courant Community newspaper at your residence on January 19, 2017.
Per Operations Manager [redacted], steps have been taken to stop delivery of our free community newspaper to your residence, and both he and our local distributor will be spot checking to ensure that no future deliveries are made. Additionally, the past community newspapers that were delivered to your property have been picked up.
Again, we apologize for this error and hope that the above noted steps meet with your approval.Sincerely,
[redacted] Circulation Department
November 16, 2016
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do...
apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed both the placement and delivery issues of your newspaper with the local distributor in the area. He also noted that he did make contact and provided you with his information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department a[redacted]
Sincerely,
[redacted] Circulation Department
November 16, 2015
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription.
Our records indicate that per your online...
request for a home delivery subscription and for a digital subscription, our office processed a digital subscription for 11/06/15 and billed your credit card $52.39. Home delivery service is not available for your vicinity. I’m sorry to hear this was not communicated to you and that there was a delay with returning your call. This concern has been addressed with the appropriate department. A representative from our local office contacted you via email on 11/13/15 and as requested, a refund to your credit card in the amount of $52.39 has been processed. Digital subscription has been cancelled. Please expect refund to your credit card by 11/17/15.
Again, we apologize for the obvious frustration you have experienced. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
January 20, 2017 Revdex.com Case# [redacted] Please note that there is a credit (not an owed balance) of $1.50 on this account. That credit is valid to cover two additional weeks of this subscription. Thank you. Sincerely,Valerie C[redacted]Circulation Department
March 28, 2016
Revdex.com Case # [redacted]
I’m writing in response to your concern
submitted to the Revdex.com.
Please accept our sincerest apology for
the inconsistent delivery of your Hartford Courant newspaper and that you did
not receive a return call. We have again...
addressed your delivery concern with
the local distributor and Operational Manager for immediate resolution.
Distribution office is doing everything possible to ensure that you receive
your newspaper Thursday thru Sunday. Also, we have forwarded a request for a
service follow up call from the local distributor or the Operational Manager.
Again,
we apologize for the obvious frustration you have suffered. Please contact our customer
service department at ###-###-#### should you have
any questions regarding this matter.
Sincerely,
Carmen
T[redacted]
Senior Customer Service Representative
October 30, 2015
Revdex.com Case [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues. We have contacted regional manager Jorge M[redacted],...
who has contacted you. Also, delivery concerns have been addressed with the local distributor for an immediate resolution.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper weekly. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
October 7, 2016
Revdex.com Case# [redacted]
Please accept our apologies for any inconvenience that you experienced due to a result of missed newspaper deliveries and communication issues. Had we been informed earlier in your subscription period that your residence was not...
receiving the “Hartford Courant”, we would have been pleased to correct this matter immediately for you.
However, as per your request, the “Hartford Courant” will be refunding the original $12.90 that you paid in July. This refund should be received by you within the next three weeks.
Here at the “Hartford Courant” it is our intention to deliver the best possible service to all residents. We wish to thank you for providing us with additional information in regards to this matter and we hope that the above-mentioned action meets with your satisfaction.
Sincerely,
[redacted] Circulation Department
December 13, 2017 Revdex.com ID# [redacted] Dear [redacted] If you would please provide the following information, we would be glad to further investigate this matter for you: your mother's full name, the delivery address for her subscription and the telephone number...
associated with her account. Thank you in advance for supplying us with this information. Sincerely,Valerie C[redacted]Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me as long as the newspaper deliveries are not reinstated. Thank you for resolving this matter, as it was a serious safety concern to me.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
April 26, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that she has addressed the delivery issues of your newspaper with the local distributor in your area. Additionally, a credit for the non-delivered newspapers has been applied to your account, extending the account’s paid through date to January 13, 2018. [redacted] was pleased to have spoken to you and to have provided you with her contact information should you need to reach her in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any further questions or concerns in regards to your subscription, please feel free to contact “Hartford Courant” at any time.
Sincerely,
[redacted]
Circulation Department
March 25, 2016
Revdex.com Case# [redacted]
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of your newspaper
delivery issues. We have contacted Operational Manager- Jorge M[redacted], who has
addressed delivery concern with the local...
distributor.
Our records reflect reported
service problem communicated to the Customer Service Department on 03/10/16,
03/11/16 and on 03/12/16. Also, our
records reflect your request for delivery of your 03/10/16 newspaper was
forwarded to the distributor. I’m sorry to
hear that you were not informed that request for delivery of your 03/10/16
newspaper would be fulfilled the next day.
I’m also sorry to hear that your Thursday (03/10/16) newspaper was not
delivered the next day and you had to place multiple calls to the Customer Service
Department. Please be assured
that we have addressed these concerns with our Customer Service Department and
with the local distributor.
Your account has
been credited for Thursday 03/10/16 newspaper. An additional 2 week credit has
also been applied to your account. Service credit has extended the
paid thru date of your subscription thru 02/18/17.
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
every Thursday thru Sunday. We hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
November 23, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have addressed your delivery concern with the local distributor who has contacted you. We have also contacted the operational...
managers for an immediate resolution.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Sunday. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ellen G[redacted]
From: *** *** ***m] Sent: Wednesday, September 07, 12:PM To: Revdex.com ***> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # I received a refund in the mail today
April 15,
"line-height:115%Times New Roman","serif"">Revdex.com# [redacted]
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues. We wish to
thank you for bringing this matter to our attention and appreciate your
patience in getting this situation resolved
We
have been informed by Operational Manager John W[redacted] that he has spoken to
you about this matter and has addressed the delivery issue with the distributor
for an immediate resolution
Should
you have any additional questions or concerns, please feel free to contact our
Customer Service Department at [redacted]
Sincerely,
Valerie
C[redacted]
Circulation
Department
January 26, 2017
Revdex.com ID# [redacted]
We wish to apologize that you received another free Courant Community newspaper at your residence on January 19, 2017.
Per Operations Manager [redacted], steps have been taken to stop delivery of our free community newspaper to your residence, and both he and our local distributor will be spot checking to ensure that no future deliveries are made. Additionally, the past community newspapers that were delivered to your property have been picked up.
Again, we apologize for this error and hope that the above noted steps meet with your approval.Sincerely,
[redacted] Circulation Department
November 16, 2016
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do...
apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed both the placement and delivery issues of your newspaper with the local distributor in the area. He also noted that he did make contact and provided you with his information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department a[redacted]
Sincerely,
[redacted] Circulation Department
November 16, 2015
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription.
Our records indicate that per your online...
request for a home delivery subscription and for a digital subscription, our office processed a digital subscription for 11/06/15 and billed your credit card $52.39. Home delivery service is not available for your vicinity. I’m sorry to hear this was not communicated to you and that there was a delay with returning your call. This concern has been addressed with the appropriate department. A representative from our local office contacted you via email on 11/13/15 and as requested, a refund to your credit card in the amount of $52.39 has been processed. Digital subscription has been cancelled. Please expect refund to your credit card by 11/17/15.
Again, we apologize for the obvious frustration you have experienced. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
January 20, 2017 Revdex.com Case# [redacted] Please note that there is a credit (not an owed balance) of $1.50 on this account. That credit is valid to cover two additional weeks of this subscription. Thank you. Sincerely,Valerie C[redacted]Circulation Department
March 28, 2016
Revdex.com Case # [redacted]
I’m writing in response to your concern
submitted to the Revdex.com.
Please accept our sincerest apology for
the inconsistent delivery of your Hartford Courant newspaper and that you did
not receive a return call. We have again...
addressed your delivery concern with
the local distributor and Operational Manager for immediate resolution.
Distribution office is doing everything possible to ensure that you receive
your newspaper Thursday thru Sunday. Also, we have forwarded a request for a
service follow up call from the local distributor or the Operational Manager.
Again,
we apologize for the obvious frustration you have suffered. Please contact our customer
service department at ###-###-#### should you have
any questions regarding this matter.
Sincerely,
Carmen
T[redacted]
Senior Customer Service Representative
October 30, 2015
Revdex.com Case [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues. We have contacted regional manager Jorge M[redacted],...
who has contacted you. Also, delivery concerns have been addressed with the local distributor for an immediate resolution.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper weekly. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
October 7, 2016
Revdex.com Case# [redacted]
Please accept our apologies for any inconvenience that you experienced due to a result of missed newspaper deliveries and communication issues. Had we been informed earlier in your subscription period that your residence was not...
receiving the “Hartford Courant”, we would have been pleased to correct this matter immediately for you.
However, as per your request, the “Hartford Courant” will be refunding the original $12.90 that you paid in July. This refund should be received by you within the next three weeks.
Here at the “Hartford Courant” it is our intention to deliver the best possible service to all residents. We wish to thank you for providing us with additional information in regards to this matter and we hope that the above-mentioned action meets with your satisfaction.
Sincerely,
[redacted] Circulation Department
December 13, 2017 Revdex.com ID# [redacted] Dear [redacted] If you would please provide the following information, we would be glad to further investigate this matter for you: your mother's full name, the delivery address for her subscription and the telephone number...
associated with her account. Thank you in advance for supplying us with this information. Sincerely,Valerie C[redacted]Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me as long as the newspaper deliveries are not reinstated. Thank you for resolving this matter, as it was a serious safety concern to me.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
April 26, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that she has addressed the delivery issues of your newspaper with the local distributor in your area. Additionally, a credit for the non-delivered newspapers has been applied to your account, extending the account’s paid through date to January 13, 2018. [redacted] was pleased to have spoken to you and to have provided you with her contact information should you need to reach her in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any further questions or concerns in regards to your subscription, please feel free to contact “Hartford Courant” at any time.
Sincerely,
[redacted]
Circulation Department
March 25, 2016
Revdex.com Case# [redacted]
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of your newspaper
delivery issues. We have contacted Operational Manager- Jorge M[redacted], who has
addressed delivery concern with the local...
distributor.
Our records reflect reported
service problem communicated to the Customer Service Department on 03/10/16,
03/11/16 and on 03/12/16. Also, our
records reflect your request for delivery of your 03/10/16 newspaper was
forwarded to the distributor. I’m sorry to
hear that you were not informed that request for delivery of your 03/10/16
newspaper would be fulfilled the next day.
I’m also sorry to hear that your Thursday (03/10/16) newspaper was not
delivered the next day and you had to place multiple calls to the Customer Service
Department. Please be assured
that we have addressed these concerns with our Customer Service Department and
with the local distributor.
Your account has
been credited for Thursday 03/10/16 newspaper. An additional 2 week credit has
also been applied to your account. Service credit has extended the
paid thru date of your subscription thru 02/18/17.
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
every Thursday thru Sunday. We hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
November 23, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have addressed your delivery concern with the local distributor who has contacted you. We have also contacted the operational...
managers for an immediate resolution.
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Sunday. Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ellen G[redacted]