September 15, 2016
[redacted]
Thank you for contacting the Hartford Courant in regards to your [redacted]l subscription. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any...
inconvenience you might have experienced due to this matter.
Please note that two separate refunds (issued on September 6 and September 14, 2016) have been processed by the Hartford Courant. Both refunds will be applied to your credit card within 3-5 business days of the processed dates. These two credits will bring your total refund amount to $91.91.
We appreciate your patience in this matter and hope that the above-mentioned action meets with your satisfaction. Should you have any further questions, please feel free to contact our Customer Service Department at [redacted]
Sincerely,
Valerie [redacted] Circulation Department
.
October 17, 2017
Revdex.com# [redacted]
Thank you for contacting the Hartford Courant in regards to your former Thursday through Sunday subscription. We wish to apologize for any inconvenience or misunderstanding that you might have experienced after receiving notification from...
our collection agency, [redacted] Solutions.
Please note that all Hartford Courant subscriptions are continuous subscriptions, as mentioned on renewal notices. The following verbiage regarding continuous subscriptions appears as follows:
This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your subscription, you must call us a[redacted] We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers delivered prior to cancellation.
As we did not receive notice from you in regards to your desire to cancel your subscription, delivery continued until a stop for non-payment was eventually issued by our computer system on September 9, 2017. However, as a valued former subscriber, the charges have been removed from your account. Your account information has been updated with our collection agency and the collection process has been terminated. Please be further advised that at no time were any credit agencies contacted.
We hope that this information has been helpful in dealing with any concerns in regards to your former subscription. Should you have any further questions, please contact our Customer Service Department at [redacted]
Sincerely,
[redacted]r
Circulation Department
Hartford Courant
April
15, 2016
RevDex.com Case# [redacted]
Thank
you for contacting the Hartford...
Courant in regards to your Sunday Only
subscription. We wish to apologize for
any inconvenience or misunderstanding that you might have experienced as a
subscriber, or after receiving notification from our collection agency, ARM Solution.
Please
note that all Hartford Courant subscriptions are continuous subscriptions, as
noted on renewal notices. The following
verbiage regarding continuous subscriptions appears as follows:
This is a
continuous subscription that may be cancelled at any time. To cancel or make changes to your
subscription, you must call us at ###-###-#### or ###-###-####. We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers
delivered prior to cancellation.
As
a valued former subscriber, the charges of $12.87 have been removed from your
account. Also, your account information
has been updated with our collection agency and the collection process has been
terminated. Please be further advised
that at no time were any credit agencies contacted.
We
hope that this information has been helpful in dealing with any questions or
concerns in regards to your subscription.
Should you have any further questions, please contact our Customer
Service Department at ###-###-####.
Sincerely,
Valerie
C[redacted]
Circulation
Department
Complaint: [redacted]
I am rejecting this response because: we have called several times and been told that we would stop getting the delivery. This is after we are told that the paper is free, so we should be happy to receive it. I'd love to accept this response if the resolution would actually happen.
Sincerely,
[redacted]
April
15, 2016
RevDex.com Case# [redacted]
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues. We have been
informed by Operational Manager Robin C[redacted] that she has spoken to you about
this matter...
and has addressed the delivery issues with the distributor for an
immediate resolution.
Please
note that your account has been credited for the missing issues from April 7 –
April 10, 2016 and furthermore, we have applied an additional one week credit
to your subscription. We appreciate you
being a loyal subscriber, and with this additional extension, your new paid
through date will now be November 4, 2016.
We
wish to thank you for bringing this matter to our attention and will do
everything possible to ensure that you receive your Thursday through Sunday
papers on a regular basis. Should you
have any additional questions or concerns, please feel free to contact our
Customer Service Department at ###-###-####.
Sincerely,
Valerie
C[redacted]
Circulation
Department
September 14, 2016
Revdex.com Case# [redacted]
Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscription. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do...
apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has made direct contact with our local distribution representative in regards to the delivery issues that you were experiencing at your residence. Furthermore, [redacted]a has made contact with your household and left messages with his contact information.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at [redacted]
Sincerely,
[redacted]
Circulation Department
June 26, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed the delivery issue of your newspaper with the local distributor in the area. He also noted that he did make contact with you and provided his information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfaction.
Sincerely,
[redacted]
April 05, 2016
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted
to the Revdex.com regarding your newspaper subscription.
As noted on your renewal notice, delivery
service of your newspaper subscription is a continuous subscription....
The
following verbiage regarding the continuous subscription and not to write or
send correspondence appears on all notices:
This is a continuous subscription that may
be cancelled at anytime. To cancel or make changes to your subscription, you
must call us at ###-###-#### or ###-###-####. We do not accept written
correspondence. You must notify us by phone. You will be charged for any
newspapers delivered prior to cancellation.
Delivery of your newspaper subscription has been stopped and the charges
of $15.50 have been cancelled. Your
account information has been updated with our collection agency and collection
process has ceased.
We value you as a former subscriber. Please accept our sincerest apology
for the inconvenience this may have caused. I hope the
information provided is helpful with any questions or concerns reference your newspaper
subscription. If you have any additional questions,
please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Today is the first day the paper has been delivered as it should be in over a month. I am hoping this will continue! I have been contacted by The Courant's customer service 4 times since yesterday inquiring if the paper was delivered. This is the first time someone has made any effort to get this issue resolved. Thank you for your assistance in resolving this issue. I am hoping I will not have to file a complaint for the same issue again.
Sincerely,
[redacted]
December 21,
2015
Revdex.com Case
[redacted]
Please accept our sincerest apology for the inconvenience you have
suffered as a result of your newspaper
delivery issues. We
have contacted Operational Manager-Jorge M[redacted], who has contacted you and has
provided you with his contact...
information. Also,
delivery concern has been addressed with the local distributor for an immediate
resolution.
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
everyday. We hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions.
Sincerely,
Carmen T[redacted]
Senior
Customer Service Representative
March 04, 2016
Revdex.com Case# [redacted]
Again, we
apologize for the obvious frustration you have suffered as a result of your
newspaper delivery issues. We have again addressed your delivery concern with Operational
Manager- Jorge M[redacted], who placed a telephone call to your household on 03/04/16
and has also addressed delivery concern with the local distributor for an
immediate resolution.
You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
every Thursday thru Sunday.
Our records reflect reported
delivery concerns communicated to the Customer Service Department as of
12/10/15 thru 02/27/16. Also, our records reflect your account has been
credited for reported service problem on 12/10/15, 01/24/16, 02/04/16,
02/05/16, 02/06/16, 02/07/16 & 02/26/16. (Total credit $0.90)
Your payment of $26.00
received 12/10/15, pays for 52 weeks of your Thursday thru Sunday newspaper
subscription from 12/10/15 thru 12/04/16. Service credit of $.90 applied to
your account extends the paid thru date thru 12/17/16. (Value for your
Thursday, Friday & Saturday paper at $0.10 per copy and the value of the
Sunday paper at $0.20 per copy). Additional
service credit to extend the paid thru date of your newspaper subscription thru
01/01/2017 has been applied to your account.
Again, you have our sincere apology for the
obvious frustration and inconvenience you have suffered. We hope you find this resolution
satisfactory. Please contact our
customer service department at ###-###-#### should
you have any questions.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
November 16, 2015
Revdex.com Case [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues. We have contacted regional manager Jorge M[redacted],...
who has contacted you. Also, delivery concerns have been addressed with the local distributor for an immediate resolution.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper every day and in good condition. A service credit for 2 weeks has been applied to your account. The paid thru date for your subscription has been extended to 12/19/15.
We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
July 27, 2016
Revdex.com Case# [redacted]
Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscription. Here at the Courant it is our intention to provide the best possible service to all of our subscribers and we do apologize for any...
inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge Madeira that he has addressed this delivery matter with the distributor and has spoken to you as well. Mr. Madeira was very pleased to hear from you that delivery was good when you both spoke and that you agreed to keep him posted in regards to any future delivery discrepancies.
The Hartford Courant wishes to thank you for bringing this matter to our attention. We sincerely hope that the above-mentioned action meets with your satisfaction and we appreciate the opportunity to continue servicing your residence.
Sincerely,
Valerie C[redacted]
Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I will never renew the subscription
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution seems satisfactory to me. I was contacted by a Courant representative, not just the customer service person. I have received daily papers without problem for more than a week now so perhaps the Courant has solved the problems with the contractor.Thani you, Revdex.com, for assisting in getting the Courant to recognize their problem with the new delivery contractor.
Sincerely,
[redacted]
November 23, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription.
This communication will confirm that the charges of $12.90 have been cancelled and account is paid in full. Account...
information was updated with our collection agency and collection process ceased on 11/11/15. Please be advised this does not get reported to any credit agencies nor affects your credit.
Again, we apologize for the inconvenience you have suffered. I hope the information provided is helpful with any questions or concerns reference your newspaper subscription. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
July 25, 2017
Revdex.com ID# [redacted]
Dear [redacted]
Thank you for providing additional information on this Revdex.com complaint in regards to your credit card being used for your mother-in-law’s “Hartford Courant” subscription, account number [redacted] for [redacted] ...
With this additional information, we were able to locate the account in question.
From reviewing the account, you had contacted two of our customer service representatives on July 10, 2017 and again on July 11, 2017. As per their statements to you on those dates, your credit card information had been removed from our files. There is no credit card information currently listed on this subscription account.
We appreciate the opportunity to respond to your concern and hope that this information is of assistance to you.
Sincerely,
[redacted]
Circulation Department
January 24, 2018
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Daily and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge M[redacted] that he has addressed both the placement and delivery issues of your newspaper with the local distributor in the area. He also noted that he did make contact and provided you with his information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction.
Sincerely,
Valerie C[redacted] Circulation Department
April 28, 2016
Revdex.com Case# [redacted]
Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues. We have been informed by Operational Manager Jorge M[redacted] that the following has been done in regards to your concern: 1) he...
did attempt to make contact with you regarding this matter and left you a voicemail message that included his contact information for future reference and 2) he has addressed your request with both the distributor and carrier to ensure that your papers will now be delivered to your porch area.
We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your newspapers in the manner you have requested. Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
October 13, 2016
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience that you experienced due to a result of customer service related issues with your account. The additional information that you were able to provide was most helpful. It was our...
pleasure to be able to correct this matter for you and in the process to be able to retain you as one of our valued subscribers.
As per the information that you provided to us, we were able to clear the back balance due on your account, to remove your account from our collections division, and to honor the recent subscription offer that was mailed to you. Furthermore, your check covering this one year subscription offer, for a Thursday through Sunday delivery, was received today and has been processed.
We wish to thank you once again for your patience and cooperation in regards to resolving this matter and we appreciate the opportunity to continue servicing your residence with the "Hartford Courant".
Sincerely,
Valerie C[redacted]
Circulation Department
September 15, 2016
[redacted]
Thank you for contacting the Hartford Courant in regards to your [redacted]l subscription. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any...
inconvenience you might have experienced due to this matter.
Please note that two separate refunds (issued on September 6 and September 14, 2016) have been processed by the Hartford Courant. Both refunds will be applied to your credit card within 3-5 business days of the processed dates. These two credits will bring your total refund amount to $91.91.
We appreciate your patience in this matter and hope that the above-mentioned action meets with your satisfaction. Should you have any further questions, please feel free to contact our Customer Service Department at [redacted]
Sincerely,
Valerie [redacted] Circulation Department
.
October 17, 2017
Revdex.com# [redacted]
Thank you for contacting the Hartford Courant in regards to your former Thursday through Sunday subscription. We wish to apologize for any inconvenience or misunderstanding that you might have experienced after receiving notification from...
our collection agency, [redacted] Solutions.
Please note that all Hartford Courant subscriptions are continuous subscriptions, as mentioned on renewal notices. The following verbiage regarding continuous subscriptions appears as follows:
This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your subscription, you must call us a[redacted] We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers delivered prior to cancellation.
As we did not receive notice from you in regards to your desire to cancel your subscription, delivery continued until a stop for non-payment was eventually issued by our computer system on September 9, 2017. However, as a valued former subscriber, the charges have been removed from your account. Your account information has been updated with our collection agency and the collection process has been terminated. Please be further advised that at no time were any credit agencies contacted.
We hope that this information has been helpful in dealing with any concerns in regards to your former subscription. Should you have any further questions, please contact our Customer Service Department at [redacted]
Sincerely,
[redacted]r
Circulation Department
Hartford Courant
April
15, 2016
RevDex.com Case# [redacted]
Thank
you for contacting the Hartford...
Courant in regards to your Sunday Only
subscription. We wish to apologize for
any inconvenience or misunderstanding that you might have experienced as a
subscriber, or after receiving notification from our collection agency, ARM Solution.
Please
note that all Hartford Courant subscriptions are continuous subscriptions, as
noted on renewal notices. The following
verbiage regarding continuous subscriptions appears as follows:
This is a
continuous subscription that may be cancelled at any time. To cancel or make changes to your
subscription, you must call us at ###-###-#### or ###-###-####. We do not accept written correspondence. You must notify us by phone. You will be charged for any newspapers
delivered prior to cancellation.
As
a valued former subscriber, the charges of $12.87 have been removed from your
account. Also, your account information
has been updated with our collection agency and the collection process has been
terminated. Please be further advised
that at no time were any credit agencies contacted.
We
hope that this information has been helpful in dealing with any questions or
concerns in regards to your subscription.
Should you have any further questions, please contact our Customer
Service Department at ###-###-####.
Sincerely,
Valerie
C[redacted]
Circulation
Department
Complaint: [redacted]
I am rejecting this response because: we have called several times and been told that we would stop getting the delivery. This is after we are told that the paper is free, so we should be happy to receive it. I'd love to accept this response if the resolution would actually happen.
Sincerely,
[redacted]
April
15, 2016
RevDex.com Case# [redacted]
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues. We have been
informed by Operational Manager Robin C[redacted] that she has spoken to you about
this matter...
and has addressed the delivery issues with the distributor for an
immediate resolution.
Please
note that your account has been credited for the missing issues from April 7 –
April 10, 2016 and furthermore, we have applied an additional one week credit
to your subscription. We appreciate you
being a loyal subscriber, and with this additional extension, your new paid
through date will now be November 4, 2016.
We
wish to thank you for bringing this matter to our attention and will do
everything possible to ensure that you receive your Thursday through Sunday
papers on a regular basis. Should you
have any additional questions or concerns, please feel free to contact our
Customer Service Department at ###-###-####.
Sincerely,
Valerie
C[redacted]
Circulation
Department
September 14, 2016
Revdex.com Case# [redacted]
Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscription. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do...
apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has made direct contact with our local distribution representative in regards to the delivery issues that you were experiencing at your residence. Furthermore, [redacted]a has made contact with your household and left messages with his contact information.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at [redacted]
Sincerely,
[redacted]
Circulation Department
June 26, 2017
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed the delivery issue of your newspaper with the local distributor in the area. He also noted that he did make contact with you and provided his information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfaction.
Sincerely,
[redacted]
April 05, 2016
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted
to the Revdex.com regarding your newspaper subscription.
As noted on your renewal notice, delivery
service of your newspaper subscription is a continuous subscription....
The
following verbiage regarding the continuous subscription and not to write or
send correspondence appears on all notices:
This is a continuous subscription that may
be cancelled at anytime. To cancel or make changes to your subscription, you
must call us at ###-###-#### or ###-###-####. We do not accept written
correspondence. You must notify us by phone. You will be charged for any
newspapers delivered prior to cancellation.
Delivery of your newspaper subscription has been stopped and the charges
of $15.50 have been cancelled. Your
account information has been updated with our collection agency and collection
process has ceased.
We value you as a former subscriber. Please accept our sincerest apology
for the inconvenience this may have caused. I hope the
information provided is helpful with any questions or concerns reference your newspaper
subscription. If you have any additional questions,
please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Today is the first day the paper has been delivered as it should be in over a month. I am hoping this will continue! I have been contacted by The Courant's customer service 4 times since yesterday inquiring if the paper was delivered. This is the first time someone has made any effort to get this issue resolved. Thank you for your assistance in resolving this issue. I am hoping I will not have to file a complaint for the same issue again.
Sincerely,
[redacted]
December 21,
2015
Revdex.com Case
[redacted]
Please accept our sincerest apology for the inconvenience you have
suffered as a result of your newspaper
delivery issues. We
have contacted Operational Manager-Jorge M[redacted], who has contacted you and has
provided you with his contact...
information. Also,
delivery concern has been addressed with the local distributor for an immediate
resolution.
Again, you have our
sincere apology for the obvious frustration and inconvenience you have
suffered. You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
everyday. We hope you find this resolution satisfactory. Please contact our customer service
department at ###-###-#### should you have any
questions.
Sincerely,
Carmen T[redacted]
Senior
Customer Service Representative
March 04, 2016
Revdex.com Case# [redacted]
Again, we
apologize for the obvious frustration you have suffered as a result of your
newspaper delivery issues. We have again addressed your delivery concern with Operational
Manager- Jorge M[redacted], who placed a telephone call to your household on 03/04/16
and has also addressed delivery concern with the local distributor for an
immediate resolution.
You are a valued subscriber
and we will do everything possible to ensure that you receive your newspaper
every Thursday thru Sunday.
Our records reflect reported
delivery concerns communicated to the Customer Service Department as of
12/10/15 thru 02/27/16. Also, our records reflect your account has been
credited for reported service problem on 12/10/15, 01/24/16, 02/04/16,
02/05/16, 02/06/16, 02/07/16 & 02/26/16. (Total credit $0.90)
Your payment of $26.00
received 12/10/15, pays for 52 weeks of your Thursday thru Sunday newspaper
subscription from 12/10/15 thru 12/04/16. Service credit of $.90 applied to
your account extends the paid thru date thru 12/17/16. (Value for your
Thursday, Friday & Saturday paper at $0.10 per copy and the value of the
Sunday paper at $0.20 per copy). Additional
service credit to extend the paid thru date of your newspaper subscription thru
01/01/2017 has been applied to your account.
Again, you have our sincere apology for the
obvious frustration and inconvenience you have suffered. We hope you find this resolution
satisfactory. Please contact our
customer service department at ###-###-#### should
you have any questions.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative
November 16, 2015
Revdex.com Case [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues. We have contacted regional manager Jorge M[redacted],...
who has contacted you. Also, delivery concerns have been addressed with the local distributor for an immediate resolution.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper every day and in good condition. A service credit for 2 weeks has been applied to your account. The paid thru date for your subscription has been extended to 12/19/15.
We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
July 27, 2016
Revdex.com Case# [redacted]
Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscription. Here at the Courant it is our intention to provide the best possible service to all of our subscribers and we do apologize for any...
inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge Madeira that he has addressed this delivery matter with the distributor and has spoken to you as well. Mr. Madeira was very pleased to hear from you that delivery was good when you both spoke and that you agreed to keep him posted in regards to any future delivery discrepancies.
The Hartford Courant wishes to thank you for bringing this matter to our attention. We sincerely hope that the above-mentioned action meets with your satisfaction and we appreciate the opportunity to continue servicing your residence.
Sincerely,
Valerie C[redacted]
Circulation Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I will never renew the subscription
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution seems satisfactory to me. I was contacted by a Courant representative, not just the customer service person. I have received daily papers without problem for more than a week now so perhaps the Courant has solved the problems with the contractor.Thani you, Revdex.com, for assisting in getting the Courant to recognize their problem with the new delivery contractor.
Sincerely,
[redacted]
November 23, 2015
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription.
This communication will confirm that the charges of $12.90 have been cancelled and account is paid in full. Account...
information was updated with our collection agency and collection process ceased on 11/11/15. Please be advised this does not get reported to any credit agencies nor affects your credit.
Again, we apologize for the inconvenience you have suffered. I hope the information provided is helpful with any questions or concerns reference your newspaper subscription. If you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative
July 25, 2017
Revdex.com ID# [redacted]
Dear [redacted]
Thank you for providing additional information on this Revdex.com complaint in regards to your credit card being used for your mother-in-law’s “Hartford Courant” subscription, account number [redacted] for [redacted] ...
With this additional information, we were able to locate the account in question.
From reviewing the account, you had contacted two of our customer service representatives on July 10, 2017 and again on July 11, 2017. As per their statements to you on those dates, your credit card information had been removed from our files. There is no credit card information currently listed on this subscription account.
We appreciate the opportunity to respond to your concern and hope that this information is of assistance to you.
Sincerely,
[redacted]
Circulation Department
January 24, 2018
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Daily and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize...
for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge M[redacted] that he has addressed both the placement and delivery issues of your newspaper with the local distributor in the area. He also noted that he did make contact and provided you with his information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction.
Sincerely,
Valerie C[redacted] Circulation Department
April 28, 2016
Revdex.com Case# [redacted]
Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues. We have been informed by Operational Manager Jorge M[redacted] that the following has been done in regards to your concern: 1) he...
did attempt to make contact with you regarding this matter and left you a voicemail message that included his contact information for future reference and 2) he has addressed your request with both the distributor and carrier to ensure that your papers will now be delivered to your porch area.
We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your newspapers in the manner you have requested. Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department
October 13, 2016
Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience that you experienced due to a result of customer service related issues with your account. The additional information that you were able to provide was most helpful. It was our...
pleasure to be able to correct this matter for you and in the process to be able to retain you as one of our valued subscribers.
As per the information that you provided to us, we were able to clear the back balance due on your account, to remove your account from our collections division, and to honor the recent subscription offer that was mailed to you. Furthermore, your check covering this one year subscription offer, for a Thursday through Sunday delivery, was received today and has been processed.
We wish to thank you once again for your patience and cooperation in regards to resolving this matter and we appreciate the opportunity to continue servicing your residence with the "Hartford Courant".
Sincerely,
Valerie C[redacted]
Circulation Department