Sacramento Bee

Customer account is on a zero balance and account has been removed from all collection lists. [redacted] is a non credit reporting agency and this will not impact credit score or credit report. Also customer information will be placed on our Do Not Call list and if you have any further questions...

or concerns please contact [redacted].

Contacted customer this morning about inconsistent delivery and customer's information was sent to the West Region Director of Distribution [redacted] to assist with correcting the delivery moving forward. If you have any further requests or questions please contact us at [redacted].

There have been several complaints on the account throughout the month of October. The last complaint registered was on 10/22/15. This information has been forwarded to the appropriate distributor and regional manager. The documentation also shows a credit of 14 days due to the poor service in...

October. The account is currently paid until 11/17/15.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Mr. [redacted] has been an ongoing Bee subscriber for several years. Our process has been the same as far as the renewal of subscriptions. All our renewal notices state, "the paper will continue unless The Bee is notified otherwise." Since all renewal notices and payments go to Fresno, we ask that customers call us to cancel the paper. A written notice on the renewal bill goes to Fresno first and then is re-routed to The Sacramento Bee.  The Bee does not stop subscriptions on the expiration date, which is why we send one renewal bill prior to the expiration date and two more after the expiration date. We allow a grace period for all subscribers to renew their subscriptions.Mr. [redacted]'s account was stopped on 11/17/14 by a retention vendor. However, there was no indication of adjusting the balance off the account. As of 2/3/15, the account is at a zero balance. All collection efforts have been stopped and there is no reflection of delinquency on Mr. [redacted]'s credit. The collection vendor, A.R.M, is a 3rd party vendor we use to send out final bills. Please feel free to contact us at ###-###-#### if you have any further concerns or questions.Thank you

Customer contacted our customer service on 01/25 about her Sunday 01/24 paper in which they provided a credit for the missed delivery and they also sent a message to the carrier requesting for 01/24 paper to be delivered that same morning. If customer has any further questions please contact our VIP...

team at [redacted]. Thank you!

Thank you for your email to The Sacramento Bee,   We apologize for the inconvenience however our records show that as of 03/04/16 you have a zero balance and will be removed from any collection listings. This will not affect your credit score and it will not appear on your credit report....

If you have any further questions please contact us at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I only agree to this resolution if I receive my paper on a daily basis without fail.  I will file another complaint if at any time I do not receive my paper in a timely fashion.  I was given a direct contact number to make sure my paper is received which I was never given prior to this time.  Only a 1-800 # was available to call.  I have the right to continue to file complaints with Revdex.com if The Sacramento Bee does not follow through with continued customer service of making sure paper is delivered on a daily basis and customer service is improved.

We have attempted to contact customer and we have a left message for [redacted] as per her request. We have also sent her delivery information to the local distributor and our Regional Manager of home delivery [redacted] of her delivery escalations to assist with correcting the issues....

If there are any further questions or concerns to please contact us at [redacted].

Customer account is left with a zero balance and we will remove them from any collections listing. [redacted] is not a credit reporting agency and this will not impact their credit report or credit score. If you have any further questions or concerns please contact us at [redacted].

Nothing were done to solve my issue and I still don't have my paper.  It's over 2 months and I have spent the money for it.Call me if you have any questions [redacted]

I am rejecting this response because: After many promises to correct the problem without improvement, they'll have to prove it by their actions, by delivering a paper daily on my porch on-time. I don't agree that I was compensated for my missed deliveries. I had all of my records, but they weren't able to provide me with any data that I received credit.

DEAR Revdex.comS, MY NAME IS CHARLES J. STALLWORTH IM IN RECEIPT OF YOUR CORRESPONDENT DATED DECEMBER 10, 2014. FROM Revdex.com [redacted]. INFORMING ME THAT MY COMPLAINT DATED NOVEMBER 03, 2014. WITH THE SACRAMENTO BEE ACCOUNT NUMBER: [redacted]. HAS RECEVIED MESSAGE FROM THE BUSINESS. PLEASE HELP ME TO UNDERSTAND WHY THE SACRAMENTO BEE MANAGERIAL KEEPS ME IN AN UNSAFELY STRESSFUL PARANOID DEMEANOR, THAT I HAV TO KEEP SPENDING MONEY FROM MY FIXED INCOME INORDER TO PROVE MY INNOCENT AGAINST THEIR DAMAGFJNG FALSE ACCUSATIONS, AND MONEY THEFT. I RESPECTIVELY ATTACHED TO MY NOVEMBER 03, 2014. COMPLAINT PROOF THAT THE SACRAMENTO BEE WAS MERGEING THE COST OF THEIR PRODUCT (DIGITAL PLUS ) RIGHT  INTO MY SUBSCRIPTION PAYMENT NOTICE FROM OCTOBER 2012 THROUGH OCTOBER 2014. WITH NO REMORSE. FOLLOW UP BY THEIR EXTORTIONS. THE SACRAMENTO BEE MANAGERIAL ADMINISTRATION MESSAGE FROM BUSINESS : IS DAMAGEING FALSE ACCUSATIONS. BY STATEING MY SACRAMENTO BEE ACCOUNT NUMBER: 16681122. HAS BEEN CREDITED ACCORDINGLY. PLEASE ALLOW ME TO MAKE THIS PERFECTLY CLEAR, I PAID THE SACRAMENTO BEE $26.42. FOR MY ESTIMATION OF $51.00. DEDUCTION RESPRESENTING 13 WEEKS, OF OCTOBER 2014. SUBSCRIPTION. THE SACRAMENTO BEE NEVER MAIL ME A CONFIRMATION LETTER OF ACCEPTANCE OF THE SUM $26.42 AS PAYMENT FOR 13 WEEKS OCTOBER 2014. SUBSCRIPT1ON. THE SACRAMENTO BEE MANAGERIAL STAFF CONSTANTLY FORWARDING ME EXTORTION RENEWAL SUBSCRIPTION NOTICES DATED OCTOBER 23, 14. AND NOVEMBER 13, 2014. DEMANDING MORE MONEY. WITH MY DEMEANOR OF DEPRESSION AND FEARFUL THE SACRAMENTO BEE IMPACT CAN RUiN MY GOOD FICO SCORE., I MAIL IN THEIR REQUIRED PAYMENTS OF $72.80. ON NOVEMBER 20, 2014. AND $72.00 ON DECEMBER 02, 2014. ALL PAYMENTS REPESENTS 13 WEEKS OF OCTOBER PAYMENTS. PLEASE I LOOK FORWARD O YOUR REPLY AT THE ADDRESS LISTED BELOW.

We do apologize for the inconvenience of this complaint. Our records indicate a note on this address 7/2/15. The request usually takes up to 2 weeks to get processed since the Advertisers get the address list in advance. As of yesterday's list 7/21/15, the MVP should have been stopped. We double...

checked the mail list and this address was not included.Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

I am rejecting this response because: Sac Bee is showing unequal response. Others in the same situation had their accounts cleared of fees. I paid under duress with the threat of collections hung over our head. At no point did the representative inform us that the collection agency was not a credit reporting company. Further there was no clear evidence that there was any kind of reporting sent us that suggested that we would need to renew or cancel our contract our contract was for 52 weeks they sent us a grace period that we did not ask for and that they call it a grace period is offensive since then they charge you for it. At the very least this is a predatory practice and without relief I will be seeking further action

Our records do not show a start request or a credit card payment anytime in April or May 2015. If the order was placed online, the subscription would not have been started due to the previous problem with the balance on the account that was just recently cleared on 5/20/15. In this case, an email should have been sent to Ms. [redacted] stating the account could not be started at this time. The Bee would not start an account or charge a credit card that was not authorized. As stated in the response from Ms. [redacted], her credit card was not charged. The only way the account would be started is if Ms. [redacted] calls The Bee or subscribes online. As for the call on 6/1/15, this will be forwarded to the Sales Manager for follow up. The phone number was placed on our do not call list on 5/27/15. Since the salespeople are vendors for The Bee, they do receive calling files a week in advance. Ms. [redacted]'s number could have been on a calling file that was already generated before the do not call was requested and processed. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer account #[redacted] is at a zero balance and [redacted] is not a credit reporting agency and this will have not impact your credit score or credit report. On all our renewal notices is does state that The Bee does need to be notified for cancellation of service since we do give a 90 day...

grace for our existing customers. If you have any further questions or concerns please contact us at [redacted].

Customer account information including request for porch delivery has been communicated with the distribution manager and Regional Manager of Home Delivery [redacted] If you have any further questions or requests please feel contact us at [redacted].

Hello, THANK YOU for contacting Sac Bee, they have corrected the error and now show a $0 balance and have cancelled the credit collection.

Thank you for your email to The Sacramento Bee,
   We apologize for the inconvenience however as per our records you have a zero balance. I will contact our collections and remove you from any collection lists as well. If you have any further questions please contact us at [redacted]

Thank you for The Sacramento Bee,   We appreciate your readership however as per your request we do have a temporary stop in place from 04/12-04/29. Our vacation policy did change September of 2012 when our digital launch came into effect. With having digital plus it will allow you...

to access The Bee 24/7 wherever you are in the world. We do have two other options during your vacation such as us holding those papers and delivering them upon your return or donating the papers to your local schools. If you need any assistance with activating your digital that's included with your subscription please go to our site at [redacted]activate or contact us at [redacted]