Sacramento Bee

Thank you for your email to The Sacramento Bee,   We apologize for the inconvenience we may have caused however as per our records we have adjusted your account and left at a zero balance. Please note that [redacted] is not a credit reporting agency so there will be no impact on...

your credit report. If you have any further questions please contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I was told by the contractor my account was charged for the additional month because they require a month notice to stop the paper. But thanks to those who mitigated the issue.Best regards,

Customer started the account 12/15/13. The account was prepaid for 25 weeks on Sunday only delivery. The subscription was paid until 7/20/14. However, along with the Sunday delivery, there are 9 holiday papers delivered throughout the year. Each holiday paper has a $1.00 holiday premium charge. With...

the holiday papers, the expiration date was shortened to 6/1/14. As standard process, The Bee sends out a renewal notice 4-5 weeks before the expiration date. In this case, the renewal notice was sent on 5/12/14. On all renewal notices, email notifications and promotional material, The Bee states the paper will continue unless The Bee is notified otherwise. These notifications also include the information on the 9 holiday papers. For this account, we have gone ahead and waived the $10.20 balance. There is no further action needed from the customer. The account is at a zero balance.Please feel free to contac us at ###-###-#### if you have any further questions or concerns. Thank you

In looking at Mr. & Mrs. [redacted]'s account, there have been several calls regarding no papers, wet papers and late papers. This complaint has been forwarded to the distributor and the [redacted]. This is taken very seriously and the delivery will improve. Over the next 2 weeks, we are...

contracting with a new distributor in this area. The [redacted] will have this address on his list to monitor the service over the next few weeks and into the new distribution company.  The Bee has honored credits for the papers that were wet or missing, when requested. Our hope is that Mr. & Mrs. [redacted] will see the improvement over the next few weeks. The Bee appreciates their loyalty and readership.   Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Spoke with [redacted] about delivery and forwarding all information to [redacted] Director Distribution for west coast for follow up with the delivery and call back to customer.

Attempted to contact customer about delivery issues and sent account information to the distribution to work with carrier to correct delivery moving forward. Also distribution management team was also made aware of the poor service. If you have any further questions or requests please feel free to...

contact us at [redacted].

I am rejecting this response because:I know for 100 percent fact that this picture is not from last Sunday dated 2/7/16 because my lawn was mowed short on Saturday morning. This photo still shows longer grass. So whom ever your delivery person may be is not being correct as of the 2/7/16 date.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for the hard work to set a standard for future consumers concerning contract law in California.

Thank you for your response to The Sacramento Bee,  We apologize for the inconvenience however refunds could take up to 14 to 21 business days since they are only processed on Friday's and refunded to the original form of payment. I will request to expedite your refund to your credit card and you should see it as a positive amount no later than Wednesday of next depending on your bank. If you have any further questions please contact us at [redacted].

This request was sent to the distributor and regional manager for follow up. There is no active account for any Bee products at this address. Our customer service representative placed a message on the account from 5/31/15-6/7/15 to remind the distributor not to deliver anything to this address. If...

a delivery was made, it was done in error and will be stopped. We do apologize for the inconvenience.Pleae feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Account was started 11/3/14 for 10 weeks on Sunday only delivery. As standard business practice, The Bee does not stop subscriptions automatically. The Bee issues a renewal notice 4-5 weeks prior to the expiration date. In this case, the renewal was sent on 12/15/14. On the renewal notice, The Bee...

states the paper will continue unlessd the Bee is notified otherwise. I understand The [redacted] residence did not want to continue and the paper was not stopped. The account is at a zero balance as of 5/19/15. This is not reflected on any credit report. [redacted] is a thrid party vendor The Bee uses to send out final notices. Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Customer will be refunded $6.40 as a one time courtesy since the customer was not aware of the cancellation policy. Customer will be refund in the original form of payment [redacted] Visa. If you have any further questions or requests please contact us at [redacted]

This information was given to the Regional Manager and the Operations Manager. As general practice, papers are delivered without a plastic bag. Use of recyclable plastic bags are used only when required as associated with weather concerns to keep paper dry. The distributors who deliver...

this product are contracted to deliver in the driveway or the front porch. A reminder has been sent to the distributor to only deliver in these 2 places, not on the lawn or the sidewalk.Please feel free to contact us at 1-800-284-3233 if you have nay further questioons or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  As I understand it, the SacBee will stop delivery of their paper and I will not be liable for any payments, beyond my last subscription payment, that were being coerced on to me by their independent contractor.  Adding:  Thank you, Sacramento Revdex.com, for assisting me with this.  It is 12/21/16 and found that the paper was still being delivered to me as of this morning.  And, no one from the Sac Bee, where I left a voice mail message about a week ago, has returned my call has called to resolve this matter.  Your message, of this morning, was of great relief to me.Again, thank you.-[redacted]

As per customer's request subscription has been cancelled and waived from any outstanding balances/renewals. If you have any further questions or concerns please contact us at 800-284-3233.

Consumers states:They had already phoned me earlier this morning about this and mentioned what would be happening. If your have anymore missing papers for Friday, Saturday or Sunday call her on Monday to inform her of whats happend. I find that this resolution is satisfactory to me.

Sent information to our distributor and management team to ensure that there is no delivery of any sort at this address. I also included the photos as proof to the carrier that we are not to send anything to this address. If the customer has any further questions please contact our VIP team at [redacted].

Customer's account was in a grace period when the payment was posted on 3/6/15. Ms. [redacted] previous account started on 7/4/14 and expired on 12/25/14. Since the account does not stop automatically, the paper continued after the expiration date. The Bee allows a 90 day grace period for subscribers...

to renew their subscription. The Bee also send out renewal notices stating the paper does not stop unless The Bee is notified otherwise. The renewal notices for Ms. [redacted] were sent on 1/4/14, 1/29/15 & 3/5/15. Then, one of our retention vendors called to collect payment. This payment would have paid the account until 6/18/15. Our records show several transctions placing the account on vacation stops from 3/14/15-3/22/15, then again on 5/21/15-5/26/15, then again on 5/27/15-6/6/15. Once the account expired on 6/18/15, there continued to be activity on the account. Another vacation request was placed from 7/29/15-8/5/15 and 9/14/15-9/23/15 before permanantly stopping on 9/23/15.There is no indication of any refund on this account. Since the account was expired on 6/18/15 and stopped on 9/23/15, the amount owing is $49.19. However, as Ms. [redacted] states, she was under the impression the account was going to be stopped. The account will be cleared of the $49.19 to update the account status to a zero balance. Please note, if you decide to resubscrbe at any time, the subscription does not stop automatically. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Thank you for your patience,    We apologize for this inconvenience however you a zero balance and we have confirmation you are not on our collections calling list. I have flagged your account and phone number to Do Not Solicit file as well.  If you have any questions please contact...

us at [redacted]

We apologize for the inconvenience this may have caused you however we have contacted our delivery partners to remove your address from any products being delivered. If you have any further questions please contact us at [redacted]