Samsung Electronics America

Samsung has followed up with the customer regarding their washerThe customer confirmed service appointment has been set up for 12/9/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: First of all thanks for your responseYes, I returned the laptop that I brought through order * [redacted] and place new order * [redacted] I returned the first one and placed new order to get the samsung workplace discount But my complaint is: Samsung customer support told me that they can adjust the price difference and send me the free passport driveAfter one week when I contacted samsung support to check the status request for price adjustment and free passport drive, they told me that they can't make any changes to existing order and I need place a new order to get the discountMy whole point here is: If they informed same thing without wasting one week time, I would have been placed my new order during the promotional period, to get free passport drive and a 10% e-gift certificateI lost both of them because of your mistake Regards, [redacted]

HelloOur records indicate your repair service was delayed due to the fact the proof of purchase receipt submitted did not include the serial # of your Gear productIf the unit populates in our system as out of warranty by date, our service policy will require a proper receipt reflecting the IMEI/Serial # of any product be provided if there is any dispute that in-warranty service should be providedSamsung must have the ability to confirm accurate purchase date for your product.Due to the fact your proof of purchase was submitted multiple times an Executive Agent provided you with a one-time courtesy free of charge repair as of 3/18/15, and a UPS E-label was emailed to [redacted] for shipment of your product to Samsung (UPS Tracking # 1ZE [redacted] 840437)Please confirm receipt of this label in your Inbox or Spam folderIn case the label was not received, a new label has been sent to [email protected] with expedited shipping service (UPS Tracking # 1ZE [redacted] 110967)Again, check your Inbox and Spam folder for this item.We do apologize for any inconvenience this may have caused.Thank you,Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:I have been waiting since the first week of January to receive compensation for the damages! I still have not received any compensation or confirmation that the check is in the mailWaiting months for compensation to repair damages caused directly by Samsung's product is completely unacceptable! I will never purchase a Samsung product as long as I live! They do not care about their customers time or concerns! Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW7933LRASR/AA We have addressed MrGraham’s concerns and have offered him an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because:This problem existed doing the one year warrantyAfter four approved service calls by Samsung for the same problemSamsung should have replaced this unitInstead they sent me a letter dated April 1, informing me that my one year warranty had expiredThe one year would have been up on June 29, Samsung deferred this problem until it became some one else problemShame on Samsung for the amount of money they charge for new appliances we the consumer should expect their merchandise to last longer than one year before repairs are neededOh how we the consumer missed the old days we companies valued costumer satisfactiont

Samsung has reviewed Mr [redacted] claim in regards to the BOGO with trade in promotion Our system shows an E-Commerce agent emailed Mr*** advising him that E-Commerce can honor the BOGO trade in, however they need Mr*** to place the order for one device with the trade-in Once Mr*** receives the device and returns the trade-in, E-Commerce can put in process for the free S8+ Up to date, the agent has not received a response from Mr*** on his decision on the offer Please have Mr*** reply to the agent’s email if he would like to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I need clarification With Samsung it seems it is necessary to collect verbatim from them in writing to insure that they follow through In their response they stated Upon further review of the customer’s file, the customer was informed that although the unit is out of warranty , we would provide her with a one-time free of charge accommodation and the customer has accepted under transaction # [redacted] .We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you Where it says "the unit" - I submitted a complaint about the entire kitchen suite The microwave filter that can't be replaced, the dishwasher that cleans like a dripping garden hose, the refrigerator that sounds like its ready to die and the range that starts ticking like a time bomb when it reaches a peak high temperature So when SAMSUNG states that they are sending out a tech at no cost - is the tech focusing ONLY on "a" unit? Please ask Samsung to clarify The response was vague and leaves room to doubt I need reassurance they intend on addressing every appliance that was addressed in my original complaint Thank you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I will not accept their offerThey need to replace the refrigerator AND reimburse the cost for the cabinetry to be fixedIt's not just the cost of the cabinet panelIf they don't agree to replace the defective refrigerator I will be forced to file a law suitThis is ridiculousWe've been going back and forth for weeksTheir own technician said the refrigerator was defective and it could not be fixedIt needs to be replaced Thank you, [redacted] Regards, [redacted]

Samsung has contacted E-Commerce in regardings to the customer’s concernsAs per E-Commerce, a prepaid return label was sent to the customer on 1/13/E-Commerce has been following up with the customer to make sure it was receivedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: I believe you misunderstood my letter [redacted] along with the [redacted] Store were very helpfulI am saying that your company"SAMSUNG" denied to replace my Smart TV when notified by [redacted] ***.According to the [redacted] Protection Plan, they did everything they possiblycould and then they contacted your company about replacement and you flat out"DENIED" the request from [redacted] ***, when they did everythingaccording to what your support tech had askedYou SAMSUNG didn't honored yourWARRANTY Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They contacted me and agreed to follow through with the promotionI have send receipts, just waiting to hear of shipmentAs long as all I get the promotion device I am satiisfied Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Samsung's Office the the President promptly scheduled the service with an authorized dealer and they replaced the water filter housing to accommodate the newly designed filters We can use our water filtration system againThank you for the help in resolving this matter Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The only number I have is the order number: [redacted] Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has been approved for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his request to resending a return shipping label Our system shows a replacement FedEx return shipping label was sent for Mr [redacted] to return the Samsung Galaxy Sedge, 32GB, (Verizon), Black Onyx back to Samsung The initial generated email sent to Mr [redacted] stated that there was a day window for the return but in reality, the time frame for returns on Samsung.com is within days to return Due to the generated email misinforming Mr [redacted] , the label expired before he was able to use it Base on the misinformation Mr [redacted] received, E-Commerce will honor the return shipping label request An E-Commerce agent advised Mr [redacted] via email that the label will expire two weeks after he receives it in his inbox We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe have advised to the customer that we can offer to coordinate the repair but it appears that Lowes Service Advantage team is already actively working on the repair with the service center and the customer As an authorized dealer, they do have an avenue directly into Samsung to make requests on the customer’s behalfWe have asked the customer if they could to keep us posted on the progressThe customer advised that they are scheduled for a repair on FridayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Frying pan is not really a very heavy objectThere was nothing done which was out of ordinary use of a glass top ovenRegular cleaning was done with proper cleaning liquid specially formulated to clean glass tops.The cracks appears to due to material failure of the glass top Regards, [redacted] ***

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her washer Our system shows a refund check in the amount of $511.81; reference Txt# [redacted] under [redacted] [redacted] name was issued on 11/27/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: To update, as of 59-I called Samsung, 1:18pm at 1:23pm Repnamed [redacted] picked up , proceeded to pretend to be contacting the Exec support, asked me for my number, just in case we were disconnected, after giving her my return number , shortly after while sitting on hold for 1:38pm the called dropped, no return callOn 5-13-16, at 2:05pm,I called UPS, and spoke to rep Riean, who revealed to me that their was no claim ever filed by Samsung on there record, she did file at that timeShe /UPS, contacted Samsung while I was placed on hold, attempting to contact ***: the rep that gave me his ID, and told me that the warehouse had approved a replacement phone , which was to be shipped ASAP, with email confirmation, ...which I never received, also I was told that a claim had been filed by Samsung to the UPS and it had been waiting for their response from UPS, so they said, after days had already passed and it was the 10th day...they would then go ahead and send replacement phone again [redacted] never reached ***..but did get confirmation of the claim last number was [redacted] all previous claims had been deleted, unknown by me and with no explanation as to whyI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]