Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you very much for your quick response regarding this issue! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because: If I send in the phone, I will be without a phone completelyI would be glad to send in the phone or take it to one of your "stores" however I would need a replacement phone because if send you the phone, im looking at least weeks without a phone then and this phone is used daily for businessSO, are you willing to be reasonable and warranty your product without putting THE CUSTOMER WHO PAID FOR THE PHONE in a unrealistic and ridiculous position? Regards,

Upon receipt of Mr [redacted] ’ Revdex.com rebuttal, we reviewed the customer’s request an additional timeOur limited manufacturer’s warranty is for serviceWe are fully honoring our warranty terms by providing Mr [redacted] with repair service on his washerThe certified repair technician determined that the unit is working with no defects or issues foundThe technician also notated that the customer was just not satisfied with the washerWe are more than happy to send out another technician for a second evaluation however explained that if the different technician finds that the unit is operating within specifications and with no defect again that the customer will be responsible for the repair costs however Mr [redacted] declined this accommodationWe do sincerely apologize for this unfortunate situation but our response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888- [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:What is Samsung Talking About? Are they really that incompetent or intentionally being fraudulent? The complaint filed is for a Samsung Samsung GalaxyNotethat I bought in March 201; that is under warranty and less than a year old [redacted] said they confirmed this with Samsung already Samsung sent me two emails, two times and not once did they ask about my product under warranty or providing a resolution All they asked me was my name which they already knew because they had all of this information prior to me filing a formal complaint Is this some type run around or is some type of Fraud going on? Attached is the info for the the warranty of this phone that [redacted] Provided me for this Complaint Against Samsung Regards, [redacted]

I believe the Samsung television I bought had to be defective from the manufacturer I have spoken to several repair technicians and they all stated a panel should not fail within such a short period of time The product was never moved so there was no damage on our part If Samsung believes this is wear and tear then they need to readdress their product technology I have other flat screen televisions from other manufacturers, all older than this model, and have never had any issues with them The customer service rep I spoke with did not seem interested in my complaintIt was if she was reading from a script informing me the warranty had expired She repeated herself several times after each question I asked then ended with "is there anything else I can help you with today?" which I found very offensive as she didn't help me at all This particular set was not one of their lower end models We spent a little more than we originally wanted in order to get a higher quality productTo be stuck with a repair bill of $is unacceptable I feel Samsung should stand behind their product by fixing or replacing my television

I have been having so much trouble with the Samsung galaxy gear watchI have sent the watch to the Samsung repair location in texas twice for repairthe watch is not charging, it powers on but it does not charge wheather its plugged in an outlet or computerSamsung states they repaired the watch and keep sending it backI thought maybe I was doing something wrong or maybe the outlets in my house didn't workI brought the watch to sprint repair center and just as I thought they could not get the watch to charge no matter where they plugged itI broughtt the phone to best buy and they could not charge it, they told me to send it to Samsung for repairSamsung has the worst customer service, repair service, technical support and broken productsProduct_Or_Service: galaxy gear DesiredSettlementID: Replacement I want my watch to charge

As per Prizelogic Mr [redacted] code was sent to the email address [redacted] on 1/It was re-sent on 1/when the customer reached out to customer support We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Please be advised, Samsung is unable to locate any previous evaluation of your mobile product based on the name, phone number and email address provided In order for Samsung to provide assistance with your mobile device we would require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolutionIf the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be renderedAs the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueIf you would like to send in the handset for evaluation please contact Samsung Customer Support at 1-888-987-and a live agent will be able to process a Repair Service Ticket on your behalfIf you are in need of a device during repair we would advise contacting your local service provider for possible loaner availabilityUnfortunately, Samsung does not provide loaner units or immediate replacementUnfortunately, there would be no other resolution, or offers Samsung is able to provide without prior evaluation of the handset

Samsung has contacted the customer regarding their smart phoneThe customer has been offered free of charge repair and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for now They said they are looking into it and haven't decline as of yet Status may change if I don't receive satisfaction Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his range Our system shows the agent who handled his claim spoke with him on 4/03/and informed him that range was deemed as having physical damaged “This type of damage occurs when there is a minimal load or no load in the cookware and is most commonly caused by enamel or aluminum cookware.” Due to the physical damage, the warranty has been voided on the unit The agent offered OOW (Out of Warranty) repair to service the unit Mr [redacted] informed the agent he does not want to pay for OOW service No accommodation will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their smart phoneUnfortunately, the customer is not eligible for a compensation regarding their deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Ms [redacted] ’ Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeIn an effort to resolve this complaint, we have offered the customer a $in American Express gift checks (or cards) as an acknowledgement of Mr [redacted] overall displeasure of her recent customer service experienceThe customer has accepted our accommodation offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, Samsung and CPSC have set forth guidelines for the recall and there will be no further assistance outside these guidelinesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

This matter has been directed to the appropriate parties and confirmation has been given that the consumer will receive direct contact regarding this matter.Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung Rewards Debit Card The terms of the Samsung Rewards card was clearly indicated when Mr [redacted] loaded the balance to the card after the first earned rewardThe card expired months from the date of issue and the expiration date was clearly noted on the card while it was active in the Mr***’s Samsung Pay walletStarting on the 1st day of the expiration month, Mr [redacted] was sent a notification on his device stating that the card was set to expire at the end of the monthAgain, days before the end of the month, Mr [redacted] was sent another notification of the cards expirationFrom the terms of the Samsung Rewards card: “You can only use your Card through the Samsung Pay mobile application You can use your Card prior to the Card expiration date to complete Transactions at merchants that accept Network-branded debit cards and that also accept Samsung Pay You cannot use your Card or access Loads after the Card expiration date There are limits on the dollar amount and number of Transactions you can make These limits are described in the Supplemental Terms.” As Mr [redacted] stated in the complaint, the balance on the card expired and thus has been forfeited Based on this information and in conjunction with the terms and conditions of the Rewards Card, Samsung Pay cannot renew the balance on the expired cardAny newly earned rewards are loaded to a new Samsung Rewards card and the expiration date would be set to months from the date that it was first loadedThe full balance of the card must be used before the expiration of the card Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Samsung Pay regarding the customer’s concernsAs per Samsung Pay, the customer needs to submit all four accounts used to redeem the offerAs well as all four IMEI’s, the email address provided is only associated to one deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted the customer regarding her Samsung refrigeratorWe see that the customer has agreed to a buyback on the unit in the amount of $as based on the original purchase receipt providedAlthough a proration would have been in order, there was no discount taken for your length of ownership, thereby providing full compensationRespectfully, no additional monies would be added to this offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe have advised to the customer that we have no available service centers to come out sooner than his current appointmentWe then walked him though the buyback processThe customer decided to wait for repair as it would probably be completed sooner than the buybackWe asked the customer to contact us if they need anything furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I purchased a 40" Samsung smart TV approximately weeks ago I am SO unhappyThe does not work so I had to connect it to an Ethernet cable and then the remote freezes and then, as if not bad enough, the TV now cycles off and on all by itself If that wasn't bad enough, I had to contact customer service and it has been an absolute HORROR I called Sunday 10/and thought I fixed the issue with the service rep over the phoneThe problem started again on Tuesday, so I called Samsung only to be told I had to take the TV to a service centerI refused to do that so as to not further damage the TV and demanded a repair person be sent to my house After much arguing they said they would open a ticket and someone would call me within 24-hoursI finally receive a call ThursdayThey called once - I missed the call by minute and immediately called backThe ticket had been CLOSED! So, after speaking with at least people who would not help me, one finally did and she PROMISED to call me back with a new ticket numberShe never called I waited until 10/and called again - only to have TERRIBLE customer service and demand I speak with a supervisor who assured me I would be put on the Executive Customer Service List and would receive priority treatment Today is 11/and I had to call them! I promptly got cut off times and opened an on-line chat That rep said she would note on my account that I am requesting a call as soon as possibleShe said that all of the service centers were busy That doesn't say much for the products, if you ask me You would think with the recall of the Note that Samsung would be bending over backwards to help customersBut their reps are CLEARLY outsourced and EXTREMELY rude which does not help when you have an already upset customer I will be waiting for the call today and if I hear nothing, I will be returning the TV back where I purchased it and will buy another brand I've had a Vizio TV for years and never an issue - I should have just stuck with that brand DO NOT BUY SAMSUNG!!!!