Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5300FXZAWe have reviewed the customer’s file history and there are currently no previous service transactions on fileWe can offer him a one-time parts and labor accommodation if repaired through an authorized Samsung service providerWe understand that customer has requested an refund of the TV; however, we will not be able to honor his request at this timeSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costIf the customer wishes to proceed with repair please have the customer contact us so that we can process the service transactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding their concerns; the customer has been refunded and compensated with a $off his next purchase reward face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their concerns with their Refrigerator Samsung has offered to cover the parts for the repair and the customer will be responsible for the laborThe customer has been set up for repair on March 29th.We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the televisions have been shipped to the customer We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr [redacted] complaint, our system shows the agent assigned to the claim submitted an exchange request; reference Txt# [redacted] today, 11/01/for approvalOnce approved, a shipping label will be sent Mr [redacted] email on file in order for him to send in his deviceThe agent emailed Mr [redacted] advising him on the process of shipping the device Please have Mr [redacted] check his email for these instructions Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

This is totally 100% unacceptableThis is not what we had agreed tooI must get my replacement device as we had agreed too in our prior conversations Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I"m not having issues with delivery from ***Samsung is not getting the product to Lowe's distribution center [redacted] have been reaching out to the "vendor" (in this case Samsung) for Samsung's delivery to [redacted] distribution center and Samsung doesn't have any clue when the appliances are shipping because Samsung keeps telling [redacted] the appliances will ship a week from when we callSo when [redacted] called Samsung yesterday (7/17), Samsung told [redacted] it's delivering 7/When [redacted] called Samsung 7/12, Samsung told [redacted] 7/ I had [redacted] call Samsung's sales rep of the storeSamsung's rep told [redacted] that she needs to go up to her supervisor to find out the delivery dateNever heard back from herFrom what I'm hearing, Samsung has no idea where my order is or when it's going to ship Regards, [redacted] ***

I am rejecting this response because: It has taken Samsung over days to " handle" my oven issueThere was no action taken to resolve the fact that my two month old oven quit working for months - no service person to repair, no quick action to ensure that their customer was not without an oven for limited time Samsung DID NOT handle this claim in a timely manner or with any respect for the customer I would like to hear from a Samsung representative why they do not feel the need to treat their customers better I think this is a case of a big company saying "screw you" to the working class They may refund the purchase price of the oven but I still have to pay for taxes, delivery and removal of the faulty oven just two months after the origional purchase

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer was rejected as the receipt being submitted does not reflect a phone purchaseThere is also no email address in the customer service historyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung acknowledges Ms [redacted] ’s customer service experience and refrigerator concernsSamsung was unaware she was working simultaneously with both us and her retailer toward resolution when we offered Ms [redacted] a refund [redacted] provided Ms [redacted] with an exchange model refrigerator, including delivery, prior to Samsung’s offer to buy back (or refund) the unit Once notified of the completed exchange, Samsung’s offer was rescinded Respectfully, one unit does not qualify for both an exchange through the retailer and a refund by the manufactureWhile we sincerely apologize for any inconveniences in this matter, Samsung will not be providing Ms [redacted] with a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear [redacted] , Thank you for contacting Samsung Electronics, your feedback is very important to usWe apologize for the issue you are experiencing and the inconvenience this may have caused We are unable to locate you in the system with the information that you have providedSo that we may better assist you please call 1-800-SWAMSUNG with your mode and serial number and a technical representative will assist youWe apologize again for any inconvenience this may have caused

Samsung has contacted Prizelogic regarding the customer’s concerns with VR promotionAs per Prizelogic, the customer’s estimated ship date is 4/1/The PO has been created with Ingram, the record has been sent for fulfillment, once tracking becomes available it will be emailed and display the status checkerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung e-commerce division has contacted Mr [redacted] regarding his concerns with his refund Mr [redacted] inquired about his refund being processed for product that was deemed LOST by AGS on 2/3/The refund was processed on 2/14/and the customer was informed to allow 3-business days to see the funds reflected We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her phone Our system shows the agent handling her claim spoke to Mr [redacted] and informed him that the device is scheduled to arrive on 3/9/by the end of the day; reference tracking # [redacted] Mr [redacted] told the agent that they will wait on the device to be delivered and he will call Samsung back if he needed further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns with the dryer The customer has been advised that we would need to consult with our Product Support department regarding the repair of the unit As of 01/our product support had asked and received additional information regarding the dryer and is reviewing it We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung does not manufacture screen protectorsIt is also instructed not to send the product with this accessory on the device as it may be removed during the repair process This information was sent to you via an instructional email on 7/10/Do not ship any of the accessories with the phoneWe are not liable for any lost accessories (ieSIM Card, Battery, headset, memory card, screen protector, etc.) UNLESS the accessory is directly related to your concern with the productExample: If it is power related (charging, power cycle, heat, etc.) please include the battery and any chargers being used with the phoneBased on that information Samsung would not be able to provide the replacement requested

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have approved a buyback (refund) for the customer on 07/23/The refund has been completed and issued on 8/8/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her refund for her washer Our system shows the refund was approved on 4/18/and is in the final stages of being processed Once the check has been issued, Mrs [redacted] will receive a Refund Check Issued e-mail Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

complaint [redacted] against Samsung has been resolved to my satisfaction