Samsung Electronics America

Upon further review of Mrs [redacted] claim, our system shows a refund in $291.68; reference Txt# [redacted] was submitted for the microwave and a refund in the amount of $1,261.43; reference Txt# [redacted] was submitted for the range A Refund Payment Processing e-mail was sent to Mrs [redacted] email on file on 7/05/to update her that the refund is being processed to be issued for the microwave Once the check has been issued, Mrs [redacted] will receive a Refund Check Issued e-mail informing her that the check has been issued for payment Please allow 7-business days after the check has been mailed to receive it In addition, Mrs [redacted] will also receive a Refund Payment Processing e-mail as well as a Refund Check Issued e-mail updating her on the status of the refund for the range We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer advised that a technician came out to his home but issue is still not resolvedHe also explained that he spoke to product support and will be monitoring his unit over the weekend, then call product support back on MondayWe will follow up with the customer on Monday to ensure resolution and satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr***’s claim, the exchange has been processed and approved on Samsung side under transaction [redacted] The exchange process can take 5-business days to be completed, however [redacted] will contact you to complete the process We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim [redacted] .Thank you

Samsung has attempted to contact the customer at [redacted] to address their concerns regarding their microwaveUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The company has not tried to call or email me as stated in the response I will proceed with contacting the individual listed and hope to resolve the matterThe ticket numbers I was given for repair and were later cancelled by Samsung are [redacted] and [redacted] I have also included the vendor updated invoice requested by Samsung after they cancelled my first ticket Until the issue has been resolved I would like to keep this case open Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Upon talking to the Samsung representative they have failed to Honor the Warranty on their product.It clearly states on the Warranty they cover any defects from factory.The product has a faulty charging port wish its obviously a known defect on this product by research I have done.There are thousands of complaints regarding this same problem on Samsung products and all have concluded in Samsung declining responsibility.responsibilityI'm very disappointed in the way Samsung has addressed this matterThey claim the product was somehow damaged by myself when all I did was use the included charging cable the way it was instructed on the manualSamsung failed to provide a damage report explaining the damages and why it was not covered by the warranty after I requested it a number of times

Samsung has contacted Mrs [redacted] regarding her concerns with the shipping The agent has advised Mrs [redacted] that Samsung does not cover the cost of packaging Mrs [redacted] states that she is disappointed and the call ended We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis means I am satisfied thus far with the response from the companyI will be completely satisfied once the device is repaired Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her washer Our system shows the agent assigned to the claim spoke with Ms [redacted] on 11/07/to discuss the case The agent submitted a refund request in the amount of $636.44; reference Txt# [redacted] for the unit The agent advised Ms [redacted] that the product is under review and to hold onto unit until receiving further instructions to avoid any delays in the refund/claim process On 11/09/17, Refund/Compensation payment method website link e-mail requesting Ms [redacted] preferred payment method was sent to the email on file Ms [redacted] will also receive a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund Please have Ms [redacted] send in the acceptance documents once she receives it in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I gave talked to Lashona Sullivan by email several timesI have also called back a couple of times and left a message They have offered me clips for the diswasherIi will accept that ,but as she said in her last email, if they break again to contact her again Not the fix I wanted, but it does fix the problem until they break again I Regards,

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we have expedited the refund for order # [redacted] The customer can expect to see the funds within 5-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their DryerThe customer has confirmed the issue is being resolved with [redacted] under her extended warranty size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5300FXZA We have addressed Ms [redacted] ’s concerns and have escalated her television’s issue to our product support teamCurrently, we are waiting for their response on the best resolution for the customerWe will continue to monitor this case to ensure customer satisfaction/resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung is currently awaiting IMEI verification from the consumer in order for the promotional department to provide a proper resolution to the customer's claim Once the information is received, it will be forwarded to the promotional department and they will provide the customer with a resolution

Samsung has contacted Mrs [redacted] regarding her concerns with her recalled washer Mrs [redacted] has been advised that at this time we are unable to provide her with a full refund for her unitMrs [redacted] stated that water leaked in the walls which causing mold The agent advised Mrs*** that she will be forwarding her information to the Product Liability department for further review and they will contact herWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: The statement of only one repair being completed is not correct as repair appointments took place and I informed the so-called customer service rep that I also was NOT informed that they do not warrant self repairs, however I didn't perform self repair If unplugging a wire harness and plugging it back in warrants self repair, then guilty I also clarified that I wasn't asking for replacement, rather a refund I also informed the rep that I wouldn't own a Samsung product again so they can keep it I can't understand why they would take the time to replace the parts each time the service tech recommended doing so, the customer tell them it still isn't working and they tell me 'sorry there's nothing more we can do' when the parts that were put on the machine won't work properly I was in warranty when this all began but because of all the horrific communication with Samsung, it is months later and I'm now being told...too bad! I can't say enough about how poor their customer service dept is Honestly, the worst Regards, [redacted]

As it has been advised the Samsung Pay application is not fully downloaded to the device until "install" is selected when entering the Samsung Pay Application.Until the Samsung Pay App is installed it is not taking up memory spaceAgain, if the consumer has not installed the application they would only be able to see the icon and cannot participate in the use of the service.If you entered the application, and manually selected the option to install the app Samsung cannot reverse the downloadSamsung is also not able to fulfill the request to reimburse for the phone purchase made

I was called last week and was told that I needed to provide a copy of the invoice for a refundI have had this equipment serviced at least times I am not sure what is going on but it sounds like samsung is playing gamesThis is becoming a jokeI have had to miss days of work Can I submit this to be reimbursed ? I am requesting a refund as I was told I would get last week Do I need to forward you the email? Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to her Samsung products Our system shows the agent assigned to the case made several attempts to contact Mrs [redacted] by phone but have been unsuccessful in reaching her The agent left voice messages for Mrs [redacted] with their contact information to return the call for further assistance Please have Mrs [redacted] return the agents’ call at her earliest convenience if she still needs assistance with her claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case