Samsung Electronics America

Upon further review of Mrs [redacted] claim, our system shows a refund in the amount of $494.00; reference Txt # [redacted] was issued on 7/20/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe inquired about the service appointment scheduled for 3/5/@ 2pm and asked the customer to notify us of the completion of the repair for the unitCurrently, we awaiting a response from the customer as to the status of the repair as per our system the repair has been completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I purchased a Samsung Dryer in October The Dryer has not worked since I purchased itSamsung have tried without success to fix the dryer MANY timesMy patience finally run out and I demanded a new replacementThat was months ago and guess what I still have no working dryer! Samsung have given both me and my wife the run around for two monthsFirst they ask for a receipt, which we suppliedThey then said it was the wrong type of receiptThey then said they never received it I am now sick to death of waiting in for service repair men and spending hours on the phone to a company that clearly doesn't care about their customersI will pursue legal action if this route doesn't work After months trying to get a faulty product replacedI now require not only a replacement, I now want an upgraded model for compensation of all the time spent and being on the end of the companies stalling tacticsI also want the new dryer to be warranted from the day of replacement The original complaint in November was for a dryer not a washer and this is an update to that complaintSorry for the wrong month, it has been so long! As yet Samsung have not resolved this issue

Samsung has reviewed Mr [redacted] complaint in regards to his refrigerator Our system shows the agent who handled the claim spoke with Mr [redacted] on 9/20/to discuss the case The agent informed Mr [redacted] that Samsung spoke with Mrs [redacted] on a previous complaint for the same unit and the previous resolution provided still stands Samsung’s warranty does not cover rust/cosmetic damage on the unit Regrettably, no accommodations can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their televisionMr [redacted] has been informed that physical damage is not covered under the manufacturer’s warranty, however as an attempt to resolve the issue ther ucsotme has been offered a parts only accommodation to replace the panelWe are waiting for a response from the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Mr**’s complaint and file history have been reviewed, including our recorded call recordsThe ‘recall’ referenced in Mr**’s complaint was settled in March and was completed in its entirety in September However, as a courtesy, Samsung has extended part(s) coverage to further assist customersDuring Mr**’s call, dated 02/25/14, this information was provided and although reluctantly, Mr [redacted] accepted the terms of the offer, therefore he is responsible for the labor fees associated with the completed repairRespectfully, Samsung will not be honoring Mr**’s request for any repair fee reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]

Complaint: [redacted] I am rejecting this response because:refund has not been made Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, Ingram will be contacted to replace the VR with the SwatchWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to refund for her recalled washer Our system shows a refund check in the amount of $638.70; reference Txt# [redacted] was issued on 9/21/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim in regards to her DVD player Our system shows the agent who handled the claim contacted Ms [redacted] via email and advised her that per the Samsung’s warranty for the device, repair service would be the option as an accommodation Ms [redacted] replied to the agent’s email advising that she declined the repair service and asked for a refund instead The agent responded to Ms [redacted] email informing her that repair service is the only option available at this time Ms [redacted] stated she will speak with her daughter to decide on how to proceed with the claim Due to Ms [redacted] declining the repair service, no accommodation can be provided for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr. [redacted] complaint in regards to his Samsung Gear watch. Our system shows the agent who handled his claim spoke with him on 8/09/17 and advised him that the device was OOW (Out of warranty) and the only option for service at this time would be for OOW... service. Mr. *** told the agent that he wanted FOC (Free of charge) repair for the device. The agent explained to Mr. *** that he already had (one-time) FOC repair on the device back in 2015 after filing a BBB complaint. This time service would be OOW which Mr. *** would be responsible for the charges for the repair. Mr. *** became upset with the agent and disconnected the call. Based on this information, regrettably other than OOW service, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, rwo months and many lies is ridiculous. also, samsung has no ability to repair their product. Never will buy samsung again! Regards, [redacted] ***

Samsung has contacted the customer regarding their dishwasher. The customer has been approved for a refund under transaction # face="Calibri"> [redacted] . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted the customer regarding their smart phone. The refund check has been sent on 11/30 via USPS. Unfortunately, there is no tracking number... available to send the customer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has not tried to get in touch with me. I received this email today and just now I get a call from Samsung. Basically what they are saying is that because the refrigerator is out of warranty, even though the problems began while it was still under warranty, they are not responsible any longer and will not do anything to assist me. I can not have a refrigerator that has continuous problems with the ice maker and which allows mold to grow inside. While [redacted] extended warranty has come out multiple times the issues still exist. No service technician has been able to explain the temp. problem or what can be done to fix it. They keep telling me that a consistent 40 to 42 degrees is normal. Yet the environment in this refrigerator is unhealthy. Regards, [redacted]

As it has been advised Samsung must refer you to the seller, or your service provider for refund/exchange options. Samsung holds a proprietary licensing agreement with each Service Provider and it would be in violation of this agreement to assist in unlocking the phone. Again, we do apologize for any iconvenience this may cause.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory. To be clear, it has taken from 7/26/17 to 09/20/2017 (56 days) to process a routine refund. In terms of customer service and accountability, Samsung is far below average. The reason I initially decided not to participate in the promotional BOGO free Galaxy s8 program, was due to the numerous negative online accounts of customers losing their "trade-in" phones and being charged for the "free phone". Samsung has a reputation for denying trade-in's in "good working condition", and leaving customers with no options for arbitration. From my experience dealing with Samsung over the last 56 days, I realize that Samsung's warehouse arbitrarily denies returns, and acts independently of the ecommerce department at Samsung. This was illustrated and discussed through multiple phone calls where Samsung had no idea if the phones were accepted, rejected or in transit. I feel confident that we made the correct decision to not participate in the Samsung BOGO promotion. I like my s8, but pray that I will not need any future assistance from Samsung. Instead of a great product with great service like with Apple and their iPhone series, you get a great product with Samsung galaxies coupled with extremely poor service. Samsung concludes each correspondence with a statement about me being a valued customer, however that appears to be worth nothing. Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We must advise you would have needed to purchase a “developer edition” handset which would allow the functions to which you are requesting. All Samsung products are manufactured to the specifications of the... service provider for whom they are produced. Specifications for each handset can be found online at www.samsung.com or by contacting your Service Provider.Samsung must refer you to the seller, or your service provider directly for unlock options or the refund/exchange of your purchase. Samsung does not sell product to the general public to authorize the refund you have requested.

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave and DishwasherAs an accommodation, we have offer a one-time free-of-charge repair accommodation for both unitsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung, not [redacted] ***, is the culprit Therefore, Samsung should provide the compensation as they previously advised they would Regards, [redacted]