Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: This business (samsung) and it's representatives are unable to understand and read the nature of the claimAgain: I have contacted Samsung about their product is defectiveThey have sent me their repair specialistHe came, said that the problem is (see the document attached to the original claim) and chanrged me for their visit, parts and laborThis did not solve the problem and the defective refridgerator from samsung starts to perform even worseI am totally fine if the samsung tells me that the lifespan of their refrigerators is years and there is nothing to be doneBut they charged me by not providing the service I paid forThe samsung repair cannot be reached, my calls are ignoredThis is scam which samsung fails to admitAlso if their refrigerators are deffe tive at the first place, all similar claims should be examined and class action should be initiated against this business [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have received the Refund today from SamsungThank you Revdex.com for the help Regards, [redacted]

Samsung has contacted and have spoken with the customer and advised that the Blu-ray player needs to be submitted for repair under transaction # [redacted] The customer states that he believes his wife has shipped in the Blu-ray in for repair on todayBut they did not want to they wanted a refund so that they were not Samsung customers any longerHe states that they have sent in the Blu-ray previously and it was not repaired beforeI educated that if the blu-ray is not repaired this time they can contact Samsung back for further assistanceI explained that the unit has to go to service due to the warranty is a service warranty the customer to address their concerns regarding their dishwasher We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I have a Samsung sm-t810, and I admit I cracked the screenI contact Samsung via chat Jun 12, 10:55:AM advising if they sell replacement parts or can repair (for a fee) the device, because I do have a crack on the screen, and the rep said they don't sell the part, but they can fix the device for I was thinking "outstanding" He then asked for all my information and I provided everythingHe advised me I would receive an email in hours with confirmation and I never received it ("Amardeep T: Here is the your Ticket ID number: **SSN**") I did the smart thing and selected the "email transcript" option where's it clear as day that I was quoted for the repairI contacted Samsung this time by phoneI was told after about transfers that I was misquoted and it's actually for the repair because it was a screen crackNormally I would understand this, however all this information was indulged with the first rep through the chatI didn't hide the fact that it was damaged and I told him specifically it was a small crackAfter the quote, I asked to speak to someone higher due to the misquote, the lady didn't send me to a sup/mngr but to a different departmentI explained to this person of the issue, and he told me that unbeknownst to me that the original ticket had been closed and he created a new ticket (**SSN**) I asked him who I can send this transcript to for the complaint and he told me he would file the complaint, but this still doesn't resolve the issue of the misquoteWhat I'm asking for is not to pay nothing, but to abide by the initial quote givenI know I damaged the device and I own that, and I expect Samsung to own and back up their quote from this rep

Samsung has reviewed Mr [redacted] claim in regards to his promotion code Our system shows the E-Commerce Division has provided Mr*** with his $e-Certificate We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their Note The customer has been offered a free of charge repair under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr***’ complaint in regards to his television Our system shows the agent who handled the compliant spoke with Mr*** on 9/18/to discuss the claim The agent offered Mr [redacted] a one-time FOC (free of charge) repair which he declined stating there was no coverage in his area to service the unit The agent advised Mr*** that with the unit being OOW (out of warranty), any repair costs would be at his expense Regrettably, due to the unit being OOW, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer is being sent a return label for the defective television and will be sent a replacementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # [redacted] The customer has been sent via their email address the instructions for the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: They are holding a $credit of mine for monthsi was told times now its back orderedTwo weeks ago I was told they received cameras and unfortunately they didn't have enough to send my orderToday I called again for the 10th time in monthsThis person told me it now looks like the camera may be discontinued and my order may be sitting there for a long time unless they can find a camera to send meIt's always a different story No one is checking on whats really going onI want my order or I want a credit in the amount of $ Regards, [redacted]

Samsung has contacted the customer regarding their concerns with their TabletThe customer was offered a free of charge repairSamsung has setup service for repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They contacted me before I could withdraw or edit the complaint because the offices were closed when I called Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please don't close this complaint till it's fully resolved I appreciate your help Regards, [redacted] ***

Upon further review of the customer’s file, the customer has been set up for a refund under transaction # [redacted] .The customer has been sent information via email regarding the refund processWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer was presented with the two recall options availableThe customer has been explained the voluntary recall options for repair and rebateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options that are only availableWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up a service repair request for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have NOT received the pre-mailer box! It was supposed to be here on the 8th but it's currently the 13th and NOTHING has arrivedThis is obsurdI have pairs to send back but I'm having a hard time understanding why I have to go through all of this instead of Samsung issuing me new ear budsYou clearly stated that they're still under warranty so what is the problem? Regards, Whitney [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his Samsung Galaxy SEdge Plus phone Our system shows the agent who handled the claim spoke with Mr [redacted] on 7/24/and informed him that the device he purchased from [redacted] was an international device and holds no warranty The agent advised Mr [redacted] that he would need to contact the retailer he purchased the device from, for further assistance Regrettably based on this information, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: it was not stated on the website when I made the purchaseThe words buy one you het one were stated in red and did not specify which colors appliedOverall, all it still does not negate the fact of poor customer service in addition to a very horrible shopping experienceI feel my rights as a consumer are being violated and Samsung does not want to take any of the responsibilityIf this matter can not be resolved by Samsung, I will be seeking counsel from a private attorney on this matterI am sure I am not the only person in this position, just the only person to say somethingMy wife stands as a witness on what happened and how I was misslead by the company on this purchaseThe only reason I made the purchase was to get that promotionOtherwise, I wouldn't of made the purchaseI would like to speak to someone from corporate at this time and this reponse made by Samsung is not sufficient Regards, [redacted] ***