Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: [redacted] at [redacted] in [redacted] examined phone on November and stated it's a manufacturer defect and Samsung needs to take care of it and put not use my insurance where I would have to pay a deductibleThe phone was within manufacture warrantyThe company expects me to go 11+ business days without a phone while they examine itThe phone should be replaced as the phone has been examined and evidence photos are attachedI didn't decline anything I stated I can not wait with no phone being that I am law enforcement and have to be reached 24/The company said to call [redacted] and see if they have loaner phones which makes no sense because it's a Samsung problem not [redacted] They then simply put it down as if I declined to proceed wHicham is further manipulation by the company to not stand behind their products and written warranties Regards, [redacted]

Please do keep in mind that reports of issues with the Note battery are extremely rare compared with the high volume of devices that we have soldShould this issue occur please contact us as soon as possible and we also recommend that you contact your local authorities if you feel it is necessary That said, we are encouraging each consumer to contact the place of purchase in order to fulfill the exchange process according to the Note Exchange proceduresThank you

Based off of our customer service records, Samsung has contacted the customer regarding their televisionWe have advised that an exchange was approved for his televisionWe left a message for him with the offer and requested a call back with his decisionCurrently, we are awaiting a call back from the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

While we understand your concern, we must still inform you that in order for Samsung to provide assistance as per warranty we will require the handsets be shipped to the Samsung Repair Center for evaluation You are not required to send all handsets at once, you are welcome to send them individually.If you would like to send in your handsets for evaluation please contact Samsung Customer Support at [redacted] If you are in need of a device during repair we would again advise contacting your local service provider for possible loaner availabilityThank you

Complaint: [redacted] I am rejecting this response because:I called her back a minute later and no response and I call that number and nobody answer the phone and that is not good customer service to me and I left her like voice-mail to call me back but she never returned my call and that number in general nobody answer that number that is not good that is horrible Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have responded to Mr [redacted] [redacted] regarding his original inquiry to me which has been attachedI have no other response nor have I been contacted by anyone else from SamsungThe complaint is regarding a clothes DRYER not an ovenI believe the response from Samsung stating that I have made no contact with them and that I need repair of an oven instead of the clothes dryer I have been asking time and time again to be fixed shows exactly how much help Samsung has been regarding my issues Again, I am asking for a new dryer to replace the manufacturer defective one I currently own, not an oven Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows Mrs*** spoke with an agent on 5/08/and was offered a buy-back (refund) accommodation for the unit The agent requested a copy of the BOS (Bill of Sale) in order to proceed with the refund Please have Mror Mrs*** email the agent the BOS to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting Samsungs response because the lip sync issue on my 4K TV is still unresolved, and I must respond to the Revdex.com within the next days or my complaint will be listed as closed A Samsung representative contacted me once by phone and twice by emailEach time I was told that they are still researching the problemThere are only remaining causes for the lip sync issue: 1) Either My Samsung TV is defective or 2)The issue is a known defect on these televisions and Samsung is still working on a software patch, (in which case they know that replacing my set would not solve the problem)Their reluctance to quickly honor their warranty by stalling leads me to believe that the lip sync issue on Samsung 4k televisions may be a system wide problem [redacted]

Complaint: [redacted] I am rejecting this response because: I was told when I filed the ticket it would be a priority response with overnight shipping both ways The phone has now been there for a week and still no-one has given me update as to the status of my phoneThe initial inspection is supposed to take to hours according to what your customer service reps told me and then repair would be one to two days with the priority ticket The phone has been there for a week now and still no information Regards, [redacted] ***

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website Payment was not taken from the customer as we do not charge the customer until the product actually ships An authorization for the amount of the order was submitted, but has been reversed Samsung notified the customers that purchased this product as quickly as possible Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation This customer received code: [redacted] As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund, the customer has been asked to submit their purchase receipt via voice mailWe are waiting for the customer to response to the offerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionThe customer was advised in order to look further into accommodations for the unit, the customer must send in a copy of their original purchase receiptWe are waiting on the customer ‘s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has followed up with the customer regarding their washerThe customer’s unit has been repaired as of 1/23/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review In Mr***’s case, the device he purchased through [redacted] was an international phone and is not covered by US warrantee However due to the circumstances, Samsung is making an exception and is providing an accommodation for a refund for the device Mr [redacted] informed the agent handling his claim that he would like to purchase a new phone prior to proceeding with the refund This will insure that he is not without a phone since he would need to return this phone before the refund is issued Once Mr [redacted] sends in the device and it is received at the Samsung warehouse, the agent will submit a refund request based off the BOS (Bill of Sale) previously submitted by him We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of Mr [redacted] complaint, our system shows that E-Commerce is actively investigating this matter and he will be advised once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer qualified for this rebate, the customer will be contacted and manually added to receive the rebateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the [redacted] television was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website Payment was not taken from the customer as we do not charge the customer until the product actually ships An authorization for the amount of the order was submitted, but has been reversed Samsung notified the customers that purchased this product as quickly as possible Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation This customer received code: [redacted] As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

Samsung has contacted the customer regarding their washing machineThe customer has been informed that was offered free of charge parts only with the labor cost being the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their dryerThe agent reached out to Mr [redacted] regarding getting a bill of sale for the unit We are waiting on the customers response We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his washer The agent setup another repair order and notified Mr [redacted] that I will keep my eye on this order until completion We apologize for any inconveniences and delays the customer may have experienced with this caseThank you