Samsung Electronics America

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

A valid proof of purchase receipt contains the place of purchase, date of purchase and model/serial (IMEI) purchasedThis information is required to confirm the actual product in question is still within the warranty periodValid receipts from official retailers such as the cellular service provider or [redacted] contain the Serial/IMEI.As a one-time courtesy a Service Ticket has been processed for the evaluation and service of model SM-G900AConfirmation of the new service ticket and shipping label have been emailedAll data should be backed up and accessories, including SIM Card, removed prior to shipping the device to SamsungShould physical damage be found during evaluation warranty may become void and the device may be returned without repairIf the phone is unlocked for use on any other network other than AT&T the phone would need to be unlocked again once returnedSamsung reset the device to the carrier in which it was manufactured for use during repair.Thank you

Samsung spoke with Mr [redacted] on 2/27/and he confirmed that he received the compensation on 2/25/for the difference in cost of the refund We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their TabletThe customer has been offered a one-time FOC repair and has been set up for repair service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

I'm rejecting this complaint because Samsung hasn't contacted meSamsung somehow called my cousin instead of calling meMy cousin gave Samsung my phone number but no one called meMy mom even tried to call Samsung & left a message with the representative that called my cousin and no one has returned her phone callsSamsung needs to contact me at [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Upon further review of the customer’s file, there will be no accommodations unless the customer can provide the purchase receiptWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed an email from Samsung saying they were sending me a code to use to get the VR with remote but now they want me to pay $dollars for what I was suppose to get for free Regards, [redacted]

Dear Ms [redacted] :Thank you for contacting the Samsung Electronics America, Office of the President We apologize that you had to wait all day for the technician to service your television The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for your business and continued faith in our brand!Sincerely,Samsung Office of the President

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer was informed that unfortunately Samsung.com does not operate on a system and explained how the website worksWe also provided the customer with the most recent restock date that we have been provided with from our fufullment centerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] ’s claim in regards to not receiving the replacement code Our records show that the promotions code group issued the replacement code; reference Replacement Code: [redacted] today, 3/10/and it was sent to Mr [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon receipt of all deliveries to the Samsung Repair Center, and removal of the product from its packaging; an external evaluation is performed for review of any physical damage (this is prior to any repairs)During the initial evaluation by the repair facility it was documented that the battery cover was received in with scratchesDue to this information Samsung would be unable to warrant free of charge repair for this issueRepair of the back cover scratches would require payment of $70.36.If there is a complaint of any additional damage to the device, outside of the battery cover, the unit would need to be shipped back to Samsung for evaluation of those concerns.To proceed with repair or evaluation requests please contact Samsung Customer Support at [redacted] .Thank you

Samsung has contacted the customer regarding her concerns with her range Unfortunately at this time there will be no accommodations The unit is out of warranty so the repairs will be the responsibility of the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung is unable to locate a Service Ticket for the exchange based on the contact information providedPlease provide the Service Ticket Number (413.......) in order for us to review this matter further.Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a refund in the amount of $827.25; reference Txt# [redacted] was submitted for the unit A Response Required for Refund Process e-mail was sent to Mr [redacted] email on file on 6/01/with the acceptance document attached along with instructions that are required to proceed with the refund Once Mr*** sends back the acceptance document, the Refund Deptwill be able to process the refund Please have Mr*** send in the acceptance document along with all required information at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim and a concession in the amount of $was approved for his unit Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays th'se customer may have experienced with this case Thank you

Our records indicate Customer was contacted on, or about 9/29/and stated that he was able to successfully participate in the exchange programCustomer has chosen the option to have the carrier come and pick up the phoneThey are scheduled to pick up the product this Saturday (10/1/2016) Thank you

According to our files, Samsung has contact the customer regarding the customer’s unit model # UN55ES7500FXZA Samsung has advised to the customer that we will need to proceed with service due to her unit being out of warrantyRespectfully, we deny the customer’s request for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr***’s claim in regards to his Samsung SGear device Our system shows the agent handling the claim spoke with Mr [redacted] on 7/14/and informed him that the POP (proof of purchase) has been verified with the retailer and an exchange request; reference Txt# [redacted] has been submitted to exchange the deviceThe agent advised Mr [redacted] to allow 3-business days for the request to be approved after which he will receive a shipping label in order to return the device back to SamsungWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I would really appreciate an explanation or a line of reasoning from Samsung as to how they determined my damage to be physical damageIn my previous complaints, I have outlined the fact that there was no damage to the packaging, verified by photographic proofI have declared that the damage was discovered immediately upon the removal of the television from the boxI have also declared that the cracking pattern seems to have started by some type of expansion underneath the monitor's plastic coating that caused a bulge and stressThis is supported as well by photographic evidence showing no other signs of damage like scratches or dents that would have occurred as a result of dropping, hitting, or crushing the television.All I have received from Samsung is general declarations of physical damage with no explanationNobody has explained to me how the type of damage I have received can be caused by some type of physical impactTherefore, it appears to me as a simple effort to avoid warranty obligations, since physical damage is clearly not covered.Until I receive some type of logical explanation regarding this damage, I cannot accept a business response as a resolutionLet me also restate that I am simply looking for free repair or replacement as a resolution Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:THEY REFUSED TO ADMIT THAT THIER IS A PORBLIM IN THEIR PRODUCTION,AND THEY REPATING THE SAME ANSWER BACK THAT THEY WILL NOT DO ANY THING ABOUT IT, Regards, [redacted]