Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: The receipt for my new washer has been provided to Samsung and we are now awaiting our refund Regards, [redacted]

Samsung has contacted the customer regarding their concerns with their washer and dryer set Mrs [redacted] was offered a return back to the place of purchase in which she acceptedThe request was submitted and approved on 01/28/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: New hardware is needed in order to receive new featuresThe new hardware is not being produced as promised in an attempt to get consumers to purchase a new product after years of use of old productThe company can not be trusted with expectations and promises of future support and upgraded hardware Regards, [redacted] ***

Upon further review of Mrs [redacted] ’s claim, our system shows on 5/01/a request for service; Txt# [redacted] was submitted for repair on the unit An ASC agent will contact Mrs [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were prompt with a response, much nicer than the first customer service rep that contacted me (prior to opening a Revdex.com complaint) and they sent me a new charger Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Based on our review, repair of the product has been authorized and a new UPS E-label was issued on 9/7/in order to return the device Per tracking # [redacted] the package is currently in transit to Samsung.Samsung considers this matter closed.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung can retrieve your product in order to provide a secondary evaluation and determine a resolution regarding repairs for your phoneAs per the Samsung Standard Limited Warranty we do not compensates for the inability to use a product, time or inconvenienceFor adjustments to your billing contact would need to be made to the Service Provider directlyA UPS premailer has been requested and will be delivered to your home tomorrow in order to retrieve the phone and begin evaluationThank you

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the customer mailing address is a PO Box. We do not ship to PO boxes; please have the customer... provide a residential mailing address. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: [redacted] I am rejecting this response because: Today is Jan 31 and no gift card has been received. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Every android device has different flavors of the android operating system. Why? That's so the device's manufacturer can have control over the system. I find it very hard to believe that Samsung had no control over this update. What Samsung has done is just pass the buck for messing up how features on the phone works. Even if this is really [redacted] fault that means then I will then switch to an [redacted] next time if this is the way google is going to treat me. The bottom line is that features on my phone don't work any more and their response is basically....too bad.What Samsung needs to do is fix the problem. If it is really a google problem Samsung has much more weight than I do to deal with google to get the problem fixed. I want my phone fixed. Regards, [redacted] ***

Please be advised that we are currently investigating this matter to determine status You will be provided an update as soon as feedback is available

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a pro-rated refund as a resolutionThe customer has accepted and has been advised that they will receive further instructions from our refunds departmentWe additionally explained that if unit is disposed of prior to approval/instructions the offer is voided We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her device Advised the customer that I was following up with her to verify if she had received the email that was sent to her on 2/14/Advised the customer that I understand her frustration with her recent product experience however Samsung has no known design flaw or defects with the model unit in questionThe Standard Limited warranty associated with it covers if, and when mechanical failure occurs but does not cover lost items and that at this time Samsung will not be able to provide an accommodation for the device We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Mr [redacted] : Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their dryerThe customer has been offered a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Multiple documented responses frome prize logic show no ability to even address that there is an issueAs prize logic has been unable to respond, we are asking Samsung to step in and resolve the issueifthe Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:---Quote: Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com orderQuote: Our system shows the authorized hold issue has been sent to the finance team to be reversedResponse: I would never have placed the order and allowed the hold of funds if the company operated a correctly functional systemThe product was listed as available when I ordered and DAYS afterwards, until an order is placed, at which time you are informed backordered with no estimated availabilityNow my funds are held and do not allow me to make a purchase elsewhereFunds being held because they are processing and shipping an order is one thing, but FALSELY listing an item is available and causing my funds to be held is the fault of the company, and they should compensate for their inept company operationQuote: An E-Commerce agent informed Mr [redacted] that part of his order had shipped and this item needed to be refused in order to receive a full refund.Response: This was shipped at least eight hours after I told them to cancelFurthermore, this part was an accessory to the main item and is useless without itI informed them to cancel the ORDER, not the one itemThis shows lack of communication inside a major business that needs to be corrected on THEIR endQuote: The Galaxy S32GB (Unlocked) was a promotional deal.Response: This is irrelevantPromotional or not, if it is not in stock, their systems should inform customers BEFORE orderingI would somewhat understand if I had gone back after receiving the email informing me of the backorder and seen it listed on their site as backordered, but it was still listed as in stock--for DAYS afterwardsThe company is not doing business properly when they cannot correctly tell their customers if they have a product available in stock or notQuote: Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Response: I wasn't treated as a valued customer as they told me they had an item, took my money, then pretty much said "Ha ha, you believed me when I told you I had one? Maybe I'll get you one in a few months! Ha Ha"Upon cancelling, I am no longer a Samsung customer at all Furthermore, "We Apologize for any inconveniences" NEVER solves a problemThis is making an excuse that says "-headpat- We don't care about helping youWe're just trying to make it sound like with do-headpat-" A proper business would offer something to their customer in way of reparations (we do at my company, and every company I've worked for)----While my funds did eventually clear, they were held for six business daysBUSINESS daysDuring this time, I was unable to replace the broken product I neededThere is a famous quote that states, "Time is Money", and another stating "My Time is Valuable"Their ineptitude cost me DAYS of downtime(1-day shipping expected but would be over a weekend so 3-days, funds held and could not purchase for business days and a weekend of days for days, so this ineptitude cost me 3-DAYS).Until they correct their business operation (website design with product availability listings being true and accurate), their in business communication (not shipping an order long after it is cancelled), and start properly handling their customer issues (not simply trying to pass of every error with an 'I apologize" and actually DO something about it), I cannot and will not accept their response.To paraphrase a quote we were told by a very high ranking member of another company, "Without [your] customers, [you] are Nobody." (Original: "Without our customers, we are Nobody.") The way they treat their customers, they will lose their customers, then they will be nobody Regards, [redacted]

I accept Samsung response but I haven received mailing label Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Mr***: Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a repair service request; reference Txt# [redacted] was submitted for the unit An ASC agent will contact Mr [redacted] to schedule an appointment for the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you