Samsung Electronics America

Samsung has reviewed Mrs [redacted] claim in regards to her washer The agent who handled the claim spoke with Mr [redacted] on 3/17/and he requested for a new unit in place of the recalled unit The agent advised Mr [redacted] that replacing the unit is not an option and educated him on the rebate options Mr [redacted] did not agree with the resolution the agent provided and did not proceed with the claim No accommodations will be provided for this claim other than the rebate options discussed We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have shipped my phone to themThey agreed to repair damage caused by their third party vendor Regards, [redacted]

Under the coverage section of the Samsung Standard Limited Warranty, physical damage is not covered If the product has sustained physical damage a service charge will applySamsung can repair the product once the required service amount has been paid, however, a replacement unit cannot be honored Requests for replacement must be referred to the Service Provider directlyFor details regarding repair please contact Samsung Customer Support directly at ###-###-####

Complaint: [redacted] I am rejecting this response because: There is no recourse for the consumerAll options are determined on behalf of the consumer take no real life considerationsSo in reality, there is really no one that is concerned with the general consumerI will never be satisfied since I am never made whole, given options only that cost me more dollarsI regret ever becoming a Samsung consumerI will make it a mission to let everyone know why Samsung is not a brand worth spending hard earned dollars for.I thank Revdex.com for what their reach is but I wish there was more to be done for millions purchaser of this exploding device Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:They are flat out lying as I have phone records showing I had conversations with them on the three occasions previously listed I would be glad to get them from my phone provider to prove they are lying over weeks with no fix and I was instructed on the last call to purchase a new washer NOT ACCEPCTABLE I will get phone records and let them say they never spoke with me Regards, [redacted] ***

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer was informed a partial promotion code will be given for the product not received in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer received an SRA through [redacted] The store returns authorization as with a buyback the sale taxes are not included and only the unit price isWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As informed, under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for warranty evaluation serviceSamsung’s warranty clearly states that physical damage is not coveredWe cannot speculate at what point of impact would cause damage to a product.Samsung can make no determination regarding repair of your product, or if charges will apply for repair until the unit has been evaluated.To ship your product to Samsung for evaluation service please contact Samsung Support at ###-###-####

Samsung has contacted the customer regarding their televisionThe customer has been set up for an SRA exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately the customer has been unavailable and we have not received a response backWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The $gift card issue IS resolvedThank you.HOWEVER, there is still the issue of the Samsung Premium Care that I ordered initially and that was cancelled by Samsung on Aug I have spoken with at least people regarding this and no one can give me a definitive answerI would appreciate a call from someone who can tell me what is going on and what to doThe order number is: [redacted] I can be reached at ###-###-#### Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F800UWS/AASamsung is continuously working with the customer to provide a resolutionCurrently, we are waiting to hear back from the customer regarding their recent repair completed on 3/13/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]

Our files indicate that the customer’s complaint regarding Model # WA400PJHDWR/AA has been reviewed an additional time per customer’s rebuttal requestUpon review of our records, we just received the refund acceptance document(s) from the customer on 5/28/which is the same day that we spoke with the customer in regards to his Revdex.com complaintOur refund process is to business days after the acceptance documents are received and currently the customer is within the time frameThe refund check has been issued on 6/10/so the customer should receive their check shortly depending on USPSWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWhile we do apologize for any delay with regards to repair of your tabletOur records indicate repairs for the device were completed end of business 9/216, and the tablet was shipped via UPS Tracking: [redacted] Delivery status can be tracking online at www.ups.com Thank you

Complaint: [redacted] I am rejecting this response because: I have already sent the device in to Samsung twice for replacementBoth times the device was returned un-repaired and not replacedAt this point, I have no reason to believe that Samsung will ever honor their promise to replace the device and that they are simply trying to stave off a valid warranty claimSince filing my complaint through the Revdex.com, I have continued to contact Samsung in an attempt to resolve this issueIn the phone calls that I have made to Samsung since this complaint was filed, I have sat on hold for approxhours and been transferred to different peopleThe conversation I had Wednesday evening (9/28) where I was told that an advance exchange (sending a replacement with me returning the damaged device upon receipt) was approved and that I was to receive a follcall from the "back office" within 1-business daysIt is now Friday (9/30) and I have yet to receive a call from the "back office" as promisedThis will be the 4th or 5th time that I have been promised a return call from Samsung and the commitment went unfulfilledAll of these reasons are why I do not have faith that Samsung will honor their commitment this timeUntil Samsung honors their commitments in full, I consider my complaint valid and unresolved Regards, [redacted]

Samsung has reviewed Ms [redacted] claim again in regards to her refrigerator Our system shows the agent handling the claim contact Ms*** today 8/09/and offered her a prorated refund for the unit Ms*** has agreed to a prorated refund in the amount of $395.00; reference Txt# [redacted] and the agent submitted the request for approval The agent advised Ms*** that if refund is approved, she will receive further instructions and she must hold onto unit until that time If unit is disposed of prior to approval/instructions the offer is voided Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Ms [redacted] complaint, our system shows the accessories were shipped to the previous address on file before it was updated in the systemWe have notified the shipping department of the error and they have advised that the accessories (reference Txt# [redacted] and Txt# [redacted] ) will be reshipped today 9/28/via UPS; reference UPS tracking number [redacted] and tracking number [redacted] to [redacted] ***, MN as directed in Ms*** initial complaint Samsung is sorry to hear about Ms*** loss of her sister and we would like to offer our deepest condolences to her and her family Thank you for being a valued Samsung customer, we sincerely apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have explained to the customer how the new fix is supposed to work and have asked him to wait for the new fix to try it outWe additionally advised that should he be unhappy with the new fix, after using it, we will offer a refundYou can view this new fix at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has reviewed Mr***’ claim in regards to the promotional code Our system shows an E-Commerce agent spoke with Mr [redacted] and he confirmed he has not received the $promotional code The agent contacted the deptthat disperses the codes and was advised that the code will be sent via email to Mr [redacted] once available We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the customer’s address has been updated in the systemThe two prizes have been resent to the customer’s new addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you