Samsung Electronics America

Samsung has contacted the customer regarding their phoneThe customer has been approved for a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up a service request for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their RefrigeratorUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] .com so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: How can u buy a washer and not pay taxes Only reason I had to buy new washer was due to recall I did call agent back and left message and was not called back Regards, [redacted] ***

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeIf an effort to resolve this complaint, we contacted Ms [redacted] to offer her a buyback (refund) on her refrigeratorMs [redacted] indicated that she is considering our offer but is not ready right now to acceptWe asked Ms [redacted] if she needed a week or two to think about it and she indicated that she didWe asked for Ms [redacted] to follow up with us within two weeksWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe offered a buyback (refund) to the customer and explained the refund processWe advised once we receive a copy of the customer’s purchase receive we will follow up to confirm receipt and the amount we can refundWe will continue to monitor this case to ensure resolution and customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] s’ complaint in regards to her refrigerator Our system shows the agent assigned to the claim spoke with Ms [redacted] s on 12/11/to discuss the case The agent offered Ms [redacted] s a free diagnosis on a unit however she declined the offerThe agent advised Ms [redacted] s that beyond the free diagnosis of the unit, no other accommodations can be offered for the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: We have had a service man out here a couple weeks ago and said he couldn't fix the frig, now they are sending out another service company and we will wait and see what he has to say before we close this out Regards, [redacted]

Upon further review of Mr [redacted] complaint, our system shows he called in with the retailer on 10/19/to verify the RA for the exchange The information was verified with the retailer for the exchange to be completed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: After all the wasted time and aggravation, they call me and tell me they will send me a phone of a different color? So not only do they offer nothing for all the wasted time, but offer me something that was not even what I sent to themUnacceptable Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave and DishwasherAs an accommodation, we have offer a one-time free-of-charge repair accommodation for both unitsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

In reference to Complaint Number [redacted] , I would like to report that Samsung has resolved my issues to my satisfaction and you may close the complaint on file with the Revdex.com.They have exchanged my unit as of 6/22/per my requestPlease feel free to contact me should you have any questions.I sincerely appreciate your assistance with this matter

I am rejecting this response because: My Samsung TV had faulty software, not a defective part that went bad after the warranty ended I was never informed by Samsung that my tv needs to have the firmware manually updated

Complaint: [redacted] I am rejecting this response because:When I talked to the agent, I told her the first time I talked to Samsung they wanted to send my husband's phone to Texas and we cannot have this because he works 3rd shift and that leaves me alone at home with my son and if something were to happen I have no means of getting in touch with himAnd, like I explained to her, multiple times, [redacted] does not give out loaner phone, I never asked Samsung to give me a loaner phone, I told her I wanted a replacement because at the time it was within a months time since we have bought the phone and replacing it shouldn't be an issueMy husband cannot go 2+ weeks without a phone just to "maybe" see if they would even fix or make me try and pay for their faulty equipmentI still have the year manufacturer warranty which covers their faulty equipment which is what has happen to the phone which I have explained to the agentI even told her if she wouldn't go two weeks without her phone, she cannot except others to do so as wellI did not hang up on her, she told me if I was not going to send the phone to Texas there was nothing else she was going to doSo SHE ended the callI need his phone replaced due to the manufacturer having a defective equipment out on the marketThe Samsung Galaxy SActive is marketed for its durability and it has not even lived up to it's nameIt cracked in my husbands pocket, being the only thing in there, after weeks of him having itThere are THOUSANDS of other cases like his on the internet trying to fight Samsung to get them to replace their phonesWe are now months into us having the phone and the problem continuesWe need his phone replacedIf they advertise a phone to be as durable as the S7, the cracking in the pocket should not have happenedIt is defective and Samsung needs to take responsibility for their product., Regards, [redacted]

I am rejecting this response because: The rep [redacted] said that if I sent a copy of the bill of sale for the we washer that would be acceptable and now samsung is going back on their word and not honoring what was said, if they listened to the recording they will hear him tell me that

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, based on the technicians report from the previous repair; reference Txt# [redacted] , the device was deemed rooted which automatically voids Samsung’s warranty Mrs [redacted] was previously advised that due to the device being rooted, Samsung will not be able to proceed with any repair or accommodation at this time Regrettably, Samsung’s stance remains the same No accommodation can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # [redacted] We apologize for the previous response error and for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to repair the washer is satisfactory to me

Upon further review of Mr [redacted] ’s claim, our system shows that the agent who handled the claim advised him that since the unit is OOW, he may choose to have it diagnosed/repaired by a Samsung authorized or any non-Samsung servicer We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr. ***’ claim in regards to his Samsung Galaxy S7 Edge unlocked phone. Our system show the agent handling his claim made several attempts to contact him to discuss the claim. The agent left voice messages and sent emails advising Mr. [redacted] that Samsung needed the... model and serial number for the device in order to validate the warranty for a possible accommodation. The agent sent another reminder email on 7/11/17, however up to date has not received the requested information. Please have Mr. *** reply to the agents email and provide the model and serial number for the device in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you