Samsung Electronics America

Samsung has contacted the customer regarding their Washing MachineA Samsung representative left a messageUnfortunately we have not heard from the customer; please have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.The fact remains that the TV impacts color loss when converting to RGB 4:4: The remedy offered is too extreme Regards,

Samsung has reviewed [redacted] complaint in regards to his phone Our system shows the agent assigned to the claim spoke with [redacted] on 3/05/to discuss the case The agent informed [redacted] that if the device is deemed to have liquid damaged or BER (beyond economic repair), unfortunately the repair will not be covered under Samsung’s warranty [redacted] told the agent that he will not pay for the repair and would just like the device back if that is the caseThe agent informed [redacted] that the technician will determine if the device has liquid damage or is deemed BER, at which time the device will be returned unrepaired if either is the final diagnosis On 3/07/18, [redacted] device was shipped back to him unrepaired due to “Liquid damaged on PBA components” per the technicians notes on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We certainly understand your distress regarding the functionality of your Gear and apologize for any ongoing issues you may have experienced We would like to confirm if the unit has experienced damage, or is out of warranty by date (it was purchased more than one year ago) a standard charge will likely apply for the repairs to your device if repair service is required Although we understand the reasoning for not having to utilize the unit, we always suggest that it is in your best interest to confirm the device is functioning properly upon its return to you As a one-time courtesy Samsung has authorized a free of charge repair for your productPlease refer to the new Service Ticket # [redacted] , and utilize the UPS E-label we have emailed to [redacted] Upon receipt of your product service will be providedPlease note, should repair service be required in the future a service charge may be applied.Thank you,Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Yes, I did get approved for a return and replacement, but I'm supposed to get a phone call about when the replacement is supposed to arrive in 7-BUSINESS days which is a comically ridiculous amount of time in an age of free shipping and two day deliveryIs the TV being sent by cargo freighter from Korea? This is just another delay tactic much like their redundant "troubleshooting" or transfers between departmentsI got a brand new baby monitor from [redacted] in less than a week without even talking to someone on the phone onceIt was handled by emailAnd what do I get for being significantly inconvenienced on a $2,000+ investment? Not even a "we're sorry that our product was a POS or that our replacement policy is designed by greedy corporate executives who have been instructed to save as much money as possible no matter what because we don't give a [redacted] about customer satisfaction when we already have their money." I do not accept their responseIt's not good enoughRegards, [redacted] ***

Samsung has contacted the customer regarding their concerns with their washerAs per service transaction number [redacted] the repair has been completed We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their concerns about their dishwasher A refund has been submitted and approved under transaction number [redacted] Ms [redacted] has been advised that the acceptance document is needed to complete the process We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their televisionSamsung has offered the customer an exchange in which he accepted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have advised to the customer that his Tablet does not carry an international warranty and that Samsung will not be able to honor his request for a refundWe suggested that perhaps he can send to [redacted] and when ready he can coordinate pickup and do the export papers or maybe work with Best Buy as unfortunately Samsung USA cannot repair this unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung for warranty service Samsung's warranty obligation is for repair service only We do not provide immediate replacement and apologize if this information was given to you in error.Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in return For more details on a possible exchange, please contact your service provider.If you wish to continue with the evaluation offered by Samsung please contact Samsung Customer Support at [redacted] to arrange a new service ticket If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability.We do apologize for any inconvenience this may cause.Thank you

Samsung has further reviewed Mr***’s claim in regards to his Gear S Our system shows the agent handling his claim sent Mr [redacted] the following email:Mr [redacted] , Thank you for your responseI can process for your watch to be exchanged for you with a black watchYou will be sent a [redacted] label to send in your watch upon receiving the watch the exchange watch will be shipped to youIf you would like to proceed with the exchange please reply to this emailThank youPlease have Mr [redacted] reply to the agents email if he would like to proceed with this accommodation We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

In order to provide resolution Samsung will require the phone be shipped to our facility for evaluation Samsung covers the expense of shipping.To arrange a new Service Ticket please contact Samsung Customer Support at [redacted] Thank you

I am rejecting this response because: It was a refrigerator with over of melting food that was barely years old to have a board fry up After bouncing all over customer service, which I believe was Bangladesh, and given a number for a service provider still a week out, I had to take matters into my own hands and contact a local provider Unfortunately, Samsung is a special order ( I can see why, because there are constantly problems), I still have to wait a week for a part and I am forced to spend on a refrigerator that is barely years old and one we payed almost for A Kenmore, why maybe not as pretty, would have fun forever and I would not have a problem getting a part WE are a family of with little kids and living out of a cooler Tracy from the office of the President doesn't think my time is important or melting food This wasn't a broken TV It was a broken appliance full of food and the first person they sent me to was a week out for even a visit Not to mention, the service provider they recommended was 2xs the cost of the local repairman and I am guessing this is all part of a scam I will contact investor relations today and I will email the corporate office daily until Samsung stands behind their products

Samsung has reviewed Ms [redacted] complaint in regards to her television Our system shows the agent assigned to the claim spoke with Ms [redacted] on 3/01/to discuss the case The agent explained to Ms [redacted] that the unit was deemed physical damage (point of impact on screen) based on the last service; reference Txt# [redacted] by the ASC The agent further explained to Ms [redacted] that unfortunately this type of damage is not covered under Samsung’s warranty Regrettably due to the unit being deemed physical damage, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung standard limited warranty it is clearly stated that physical damage is not covered Samsung cannot speculate at what point of contact may cause damage to a productSamsung can offer to evaluate both phones, and once evaluated a determination can be made regarding repair At this time, we can make no further resolution without physical review of the devicesPlease provide the IMEI numbers for each phone, and we will then request a UPS Premailer for retrieval of the phonesThank you

Upon further review of Mrs [redacted] concerns regarding her recalled unit We apologize again for any inconvenience this issue has caused however the response is the same At this time consumers have two options in regard to the recall • The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new

Complaint: [redacted] I am rejecting this response because: I have already emailed the required documents to [email protected] on Wednesday 6/21/at 10:am EST I just received another automated call from Samsung on 6/26/saying to send the documents Already did....So I just emailed them once again on Monday 6/26/at 11:am EST with the documents and requested a read receipt againThis has taken an unacceptable amount of time for a resolution I expect the refund before the end of the week as this process started Mid April! I will never buy another Samsung product given such poor support for an item that is under warranty Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her Samsung Blueray player Our system shows the agent who handled the claim contacted Ms [redacted] and advised her that the warranty date for the device has been validated Ms [redacted] informed the agent that she was working with the retailer to see if they were able to refund her for the device The agent advised Ms [redacted] that if the retailer is unable to refund her unit, to contact Samsung customer service to have a service ticket created for repair of unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows that the agent handling her claim received her rebate form via email on 3/13/along with invalid POP (Proof of Purchase) for the new unitThe agent contacted Mrs [redacted] and requested a valid POP, required with the submission of the rebate form Mrs [redacted] stated that it may take over a week to receive the requested POP from the retailer Once Mrs [redacted] emails the POP to the agent, they will submit her documents for processing Up to date, the agent has not received the POP to proceed with the claim Please have Mrs [redacted] send in the POP at her earliest convenience for the agent to submit her request accordingly We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I am sending Lashanda, from the presidents office, a receipt for the purchase of this refrigerator, as per her request, to process a refund. I have been informed by Lashanda that Samsung has contacted the service provider that they sent to repair the refrigerator and they have had no response from them. I would like to keep this complaint open until there is a final resolution to this problem. Regards, [redacted]