Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: It says refund of $The original complaint has not been refunded, it was for approximately $The only money refunded was a new charge they added to the transaction about a week agoThey added $charge stating it was because I had not mailed them a trade inThe original charge has still not been refunded so I reject their response Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F7100AFXZA Based off of our customer service records, we show that the unit is in the process of repairWe will continue to monitor this case to ensure resolution and satisfaction At this time we cannot honor the customer’s request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, we are unable to replace the soap dispenser area that would resolve the rust issueA Samsung Representative has offered the customer a buy back in the amount of $We are waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]

Samsung has contacted the customer regarding their ovenThe customer has been offered reimbursement of the difference in the repair cost amountWe are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer regarding their tabletThe customer has been provided a gift card for the customer’s accessories that were not received after repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal requestUnfortunately, we will not be modifying our original responseWe have reviewed all file history and pictures with our product support teamThe team has advised that they are unfamiliar with the customer’s proposed cause of rustWith this being said, the resolution provided would not change as the rust along the customer’s unit is not covered under our manufacturer’s guidelinesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We certainly understand your concern regarding this matterThank you cooperating with SamsungSamsung offers free of charge evaluation warranty repair or replacement contingent upon the technician’s discretionSamsung will provide free of charge shipping in order to retrieve your device for analysis.Please consider our warranty offer for immediate serviceTo proceed with evaluation please contact us at [redacted]

Samsung has contacted the customer regarding their televisionThe customer was requested to submit their purchase receipt and a photo of the damage of the televisionWe are waiting on the customer to respond to the requestWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer an exchange through their place of purchaseThe customer has accepted our offer and we advised that their place of purchase will reach out to them in a few days to complete the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, we have offered the customer a free of charge repairUnfortunately, the customer declined due to being without a device during repair servicePlease check with your retail carrier regarding a loan programIf the customer would like to proceed with service, please contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their Television The unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to the cable for the charger for her Sphone Our system shows the agent who handled the complaint spoke to Ms [redacted] on 8/31/and advised her that the charger (adapter and cable) was being processed to be shipped Both accessories; reference Txt# [redacted] and Txt# [redacted] were shipped via UPS; reference UPS tracking number [redacted] /tracking number [redacted] on 9/02/and delivered on 9/07/to the address on fileThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Based on call review the replacement will be authorized, however, Samsung cannot process a replacement without a valid credit card hold The hold would be released once the original device is returned.Please also note that Samsung does not keep a regular inventory of product, and the replacement may have to be ordered If an order is required the replacement cannot ship until Samsung actually receives it.If you have not already received contact an agent will be in direct contact with your regarding the exchange.Thank you

Samsung has reviewed Ms [redacted] claim in regards to her rebate check Our system shows that a check in the amount of $was issued on 3/07/17; reference Ticket No: [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted [redacted] regarding her claimAn email was sent to size="3"> [redacted] on 10/06/advising the customer that she has been approved for an advanced exchangeMs [redacted] is being offered an exchange and has been advised to contact the exchange department at the number provided on the email We sincerely apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you Tell us why here

Samsung has reviewed Mr [redacted] claim in regards to returning his phone Our system shows that unfortunately, Mr [redacted] is outside the allotted day return policy for carrier based devices; the 14th day was May 4, The E-Commerce Division cannot submit a return request at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: THe business should honor the advertising they put on their own website Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows a refund request was submitted on 3/27/in the amount of $438.69; reference Txt# [redacted] for the unit Once the refund has been processed, please allow for 7-business days after the checks have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that based off of our records their refund has been approved on 4/10/in the amount of $3,and explained that the customer will received further instructions from the refund departmentWe have received the customer’s refund acceptance documents on 4/14/and will receive her refund in approximately 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you