Samsung Electronics America

Samsung called me on Friday and the issue is in the process of being resolved

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer we are unable to provide any accommodations to him due to his unit’s limited one-year manufacturer’s warranty expired in 04/The mentioned settlement expired in September of and as a courtesy we had extended the free of charge assistance to customer well beyond the dateUnfortunately, Samsung is no longer covering the parts and laborSettlement coverage extends to specific models manufactured prior to December Unfortunately, the customer’s model is not one of the affected models and therefore not covered by the settlement which ended in September of We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: After all the wasted time and aggravation, they call me and tell me they will send me a phone of a different color? So not only do they offer nothing for all the wasted time, but offer me something that was not even what I sent to themUnacceptable Regards, [redacted] ***

Our files indicate that the customer’s complaint regarding Model # GT-P8510MSVXAR has been reviewed an additional time per customer’s rebuttal request. We have advised to the customer that the software update provided by Google caused some changes to the Facebook App. We explained to the customer that she may access her Facebook from actual website without being prompted for her personal information. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] 6. Thank you.

Samsung has reviewed Mrs [redacted] claim in regards to her refund Our system shows a refund check in the amount of $was issued on 3/29/17; reference Txt# [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, we have not received a response from the customer regarding their complaintPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] complaint, our system shows he called in with the retailer on 10/19/to verify the RA for the exchange The information was verified with the retailer for the exchange to be completed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I have spoken to jasmine hunter and she has only offered a pro rated refund of the television vs an exchange for the tv which was the original offer given to me by SamsungThis is unacceptable I would like to speak to Ms [redacted] supervisor but she states that she does not have one Regards, [redacted]

Samsung has attempted to contact Mr [redacted] regarding his concerns with his washer Unfortunately after several attempts the agent has not been able to reach the customer The following email was also sent to the customer Hello [redacted] , I am following up with you from Samsung Office of the president in regards to your washing machine and the Revdex.com complaintYour opinion is greatly appreciatedI do apologize for the inconvenienceI would like to speak with you regarding your complaint, as well as try to provide you with a resolution based on what is available from SamsungBelow you will find my direct contact information if you would please reach out to me at your earliest convenienceThanks for being a part of SamsungHave a great day

Complaint:... [redacted] I am rejecting this response because: This is the same response I received from the company several times. When 5 - 10 business days passes and I call to ask why it didn't arrive, they have another excuse or request for unrelated documents. If I received the part this time, I will contact you. Regards, [redacted]

I am rejecting this response because: My Samsung TV had faulty software, not a defective part that went bad after the warranty ended I was never informed by Samsung that my tv needs to have the firmware manually updated

Complaint: [redacted] I am rejecting this response because: I have already emailed the required documents to [email protected] on Wednesday 6/21/at 10:am EST I just received another automated call from Samsung on 6/26/saying to send the documents Already did....So I just emailed them once again on Monday 6/26/at 11:am EST with the documents and requested a read receipt againThis has taken an unacceptable amount of time for a resolution I expect the refund before the end of the week as this process started Mid April! I will never buy another Samsung product given such poor support for an item that is under warranty Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: My refrigerator is currently working after the technician replace to boards I was told I would be reimbursed for all of the food ruined Samsung now says because the technician said it was cooling they are not reimbursing us for all of our ruined food We have tried to be understanding but it is a little hard to after they have taking a month to fix our fridge and now we are out $500+ on groceries All I know is I came home from work and my refrigerator wasn't working and my ice cream was soup when my son tried to eat it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: There is no way they could have missed the issue of the SD card not working as it was sent in that way and it was returned that way. While it may "assign" photos to the sd card, when you go to take a picture it immediately says it cannot go there (my own words). And it immediately got super hot to the point of burning me and draining the battery. This was IMMEDIATELY out of the box upon return. It is obvious that sending in to them for repair is useless. All they did was remove the ballistic screen cover, wipe it down and perhaps update the s/w settings whatever that is. There was glue inside my phone to the left...some type of sticky stuff which I cleaned up.I received a box today with a ground shipping label which also means I will be without my phone even longer than before. Last time I sent it in, they did a 2 day and not ground. It has yet another ticket number. This one is the fifth ticket number. I have called, I have contacted tech support online via chat, even spoke with them yet again today and guess what...was put on hold and left there. No, this is absolutely NOT a satisfactory solution. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Our files indicate that the customer’s request regarding her recent purchase through Samsung.com has been reviewed an additional time per customer rebuttal request. We have spoken to Mr. [redacted] and confirmed that he did get his television on the 23rd of December. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you.

Samsung has reviewed Ms [redacted] complaint in regards to her television Our system shows the agent assigned to the claim spoke with Ms [redacted] on 3/01/to discuss the case The agent explained to Ms [redacted] that the unit was deemed physical damage (point of impact on screen) based on the last service; reference Txt# [redacted] by the ASC The agent further explained to Ms [redacted] that unfortunately this type of damage is not covered under Samsung’s warranty Regrettably due to the unit being deemed physical damage, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has further reviewed Mr***’s claim in regards to his Gear S Our system shows the agent handling his claim sent Mr [redacted] the following email:Mr [redacted] , Thank you for your responseI can process for your watch to be exchanged for you with a black watchYou will be sent a [redacted] label to send in your watch upon receiving the watch the exchange watch will be shipped to youIf you would like to proceed with the exchange please reply to this emailThank youPlease have Mr [redacted] reply to the agents email if he would like to proceed with this accommodation We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeIf an effort to resolve this complaint, we contacted Ms [redacted] to offer her a buyback (refund) on her refrigeratorMs [redacted] indicated that she is considering our offer but is not ready right now to acceptWe asked Ms [redacted] if she needed a week or two to think about it and she indicated that she didWe asked for Ms [redacted] to follow up with us within two weeksWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung standard limited warranty it is clearly stated that physical damage is not covered Samsung cannot speculate at what point of contact may cause damage to a productSamsung can offer to evaluate both phones, and once evaluated a determination can be made regarding repair At this time, we can make no further resolution without physical review of the devicesPlease provide the IMEI numbers for each phone, and we will then request a UPS Premailer for retrieval of the phonesThank you