Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung ODDOur ODD customer support contacted the customer to look into his complaintHe advised that he was out of town until next weekWe advised that we will arrange a call to see if we can help resolve the issue with his device We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was rejected by us due to a submission of an unreadable receiptPlease submit a receipt that clearly shows the purchased device and date of purchaseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F7100AFXZA Based off of our customer service records, we show that the unit is in the process of repairWe will continue to monitor this case to ensure resolution and satisfaction At this time we cannot honor the customer’s request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:This is in reference to Complaint ID: [redacted] Samsung did send over a tech and they did replace a part on the tvUnfortunately, the original issues are still thereI tried to call the regular support line that recommended that the technicians come back but were unable to reschedule the appointment because it was created by the office of the presidentI was given a number to call, which I did, but I could not get through to anyoneSo far I have called three times and left three messages but no one has called me backPlease advise Regards, [redacted] ***

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business reached out to me directly on 2/and I have replied to their email clearing up the mixup regarding the order number I do not consider this issue resolved, as they have not honored the price of the tv At this time and I am still waiting to hear back from them via email Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been offered a one-time free of charge parts only accommodationUnfortunately, the customer has declined our offer for serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: It is true that samsung called times and left a message to call them back each time (with no other instructions or information) I tried calling back times, with each call back going to Samsung voice mail Most of the time the Samung reps voice mail box full and would not allow me to leave a message I was able to leave messages with no call backs [redacted] did NOT repair my dryer, so there is clearly no admission that they did I ordered a new dryer drum from the only place that actually had them in stock which was *** As the Samsung customer service representative told me they could not order one for me I payed out of pocket for a repair technician to install the new dryer drum I am seeking Samsung to ONLY refund me the cost of actual dryer drum and NOT the repair labor cost I believe that to be more than totally fair If Samsung were to stand behind their products the metal drum should not crack in this short period and was obviously defective Regards, [redacted]

Samsung has reviewed Mr [redacted] claim again in regards to the $e-certificate Our system shows the E-commerce Division issued the $replacement promotional code which was sent to Mr*** today, 7/03/via email We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is enough for me and there is no point in complaining any further Even though the first certified technician was not able to perform the work, Samsung still recommended him to me (in addition to a second technician) Recommending that I use a technician who has already come out and proven to be unqualified says to me that Samsung does not really care about what happens after I buy their product and walk out of the store I am very disappointed Regards, [redacted]

I am rejecting this response because:What follows is the Email I received followed by my reply which should be self explanatory Yesterday I received telling me I had not replied and giving me the same original message.As you can see I replied immediately after receiving the first message [redacted] Thank you for your reply to my concerns.In going through the TV's menus I had been unable to find where the DLNA devices (PC, Android phne, etc.) could be enabled.When I contacted your support team to find out how to connect to a DLNA server I was told that it was impossible to do so unless my other devices were also made by Samsung.If there is a way, I would like a competent support person to let me know how.I realize that the recomended DLNA software is something I may have to purchase for the PC and/or the android phoneOnly a support person knowledgeable in this area would be able to help me.Please help me.Thank you [redacted] From: [email protected]: [email protected]: Samsung Television / / Abrameto Revdex.comDate: Mon, Nov 18:25:+0000MrAbrameto, Thank you for contacting Samsung Electronics, Office of the President, we appreciate the feedback and the opportunity to respond to your concerns Samsung has received your Revdex.com claim regarding your UN50H5203AFXZA television This unit is in compliance with DLNA (Digital Living Network Alliance), however, Samsung cannot guarantee and does not warranty all OEM products comply to the same Respectfully, Samsung does not warranty compatibility with any other manufactures productsWe apologize for any inconveniences caused in this matter but Samsung will not be honoring your request for compensation/reimbursement of any accessory equipmentThank you Tracy | Office of the PresidentCorporate: Challenger Road, 5th Floor l Ridgefield Park, NJ 07660(:888-480-(Press during greeting then ext10699) |6:973-529-|*[email protected] [redacted] Regards, Silvio Abrameto

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionBased off of our customer service records, we show that an exchange has been set up for the customer on 6/17/The customer accepted the exchange and we explained the total estimated time for the exchange to be compeltedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn review of your previous repair history, Samsung has one record of repair service rendered via [redacted] in July of At which time the phone received replacement for the charging component, however, a full motherboard replacement was not providedThe only other service ticket for the account confirms a wavisit, [redacted] , however, no service was providedThere are no additional Service Tickets to support repair service provided by Samsung as you mentioned the unit had been evaluated no less than six timesAt this time Samsung must ask the unit be returned for evaluation/repairThis would require the product be shipped to Samsung's Repair Facility in [redacted] as they are the only facility which can provide the repairs requiredSamsung would not be able to honor any request of refund/replacement as Samsung’s obligation as the manufacturer is to provide repair service, and we have not exhausted all repair optionsPlease ship the unit via the UPS E-label emailed to [redacted] and refer to Service Ticket #: [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:they have not been 'unable to contact' me I was driving to work, getting ready to enter a dead zone when I received a call and told the person I was going to lose the connection, but would be home the following day if they could call me back then No call came They have nobody in my area to do the 'repair' and everyone who has had it done says it is not actually a repair, they want you to use the delicate cycle for linens and towels, which is ridiculous We purchased machines that claimed to be able to do heavy loads This is fraud They should be issuing refunds if they are unable to properly repair or replace their junk machines Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim face="Calibri"> We have received feedback from our E-Commerce department advising that they are currently working with you regarding this matter Unfortuantely, E-Commerce is the only department which can assist you with an availability and shipment date Once this information is available they will be in contact with you directly Thank you

Hello,We certainly understand your distress regarding the functionality of your aunt's handset, and apologize for any ongoing issues she may be experiencing In order for Samsung to provide assistance we will require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution If the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAdditionally, if your aunt has purchased insurance through the service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in return For more details on a possible exchange, please contact the service provider.If you would like to send in the handset for evaluation please contact Samsung Customer Support at ###-###-#### If she in need of a device during repair we would advise contacting her local service provider for possible loaner availabilityUnfortunately, Samsung does not provide loaner units or immediate replacement We can, however, request to expedite service to help alleviate some of the turnaround time.We do apologize in advance for any inconvenience this may cause.Thank you

Samsung has contacted the customer regarding their concerns for their notebookWe do apologize as physical damage voids the warranty and the customer will be responsible for the repair charges We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I just returned from out of town and pulled the chargers out of my boxI have:1-foot usb cord no longer working3-rapid charger boxes that no longer work3-foot USB cables that no longer workI just called in the the [redacted] number and mentioned that I am trying to file a warranty claim and explained my situation.Since I bought most of my chargers through Samsung via amazon.com it no longer covers my chargersAmazon only offers a day return for these last I checked and to be honest these chargers have slim chance of making it the daysEven if they last more than a month I haven't had one last much longer than thatWhich is why after less than a year I"m building a collection of these chargers that no longer work P.Sto the person at Samsung handling this complain I own the following from your company-Samsung Galaxy Swith otterbox cases-Samsung Gear fit-Multiple fast chargers-And I have cars equipped with face charging adapters.I mention this because I do spend a lot with Samsung and have a lot of their itemsI would like to buy a tablet soonBut right now the Samsung tablet isn't as high on the list as it would have been Regards, [redacted] ***

Samsung has contacted the customer regarding their washerThe customer has been offered a one-time free of charge warranty accommodation repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This issue is still not resolved I am waiting for a refund from Samsung I have submitted all required paperwork to Samsung, but have not heard anything in two weeks.My number is ###-###-#### If you contact me by phone, please leave a message I am not able to answer my phone most times during the day Regards, [redacted]