Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung contact the customer to address their concerns regarding their Samsung EVO SSD We contacted the customer via Email and informed him that the fix is now available from www.samsung.com/samsungssdWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] claim again in regards to her dryer Our system shows the agent handling her claim made another attempt to contact her by phone on 4/11/and was still not able to reach her The agent left a voice message with their direct contact information requesting Ms [redacted] to call back to discuss her claim Please have Ms [redacted] call the agent back for further assistance on her claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: This is not a satisfactory responseI heard from CS already about the issues with the email and the accounts, but I was told they were already working on merging the accountsThere are no mention of needing to remove the accounts from my phone to be able to do thisMoreover, I actually already did a factory reset last week as recommended for another problem by Samsung CSUnsurprisingly, it did not fix that problem.As an aside, this would have never been a problem if their CS were able to address my earlier problem that resulted in these accountsI wanted to change my email, but after a long talk with CS, and deleting and remaking my account per THEIR recommendation, I was forced to use my original emailIt wasn't until days later that a separate department found out the reason I couldn't use my original email: it contained their trademarked word "TIZEN"This was never mentioned on any registration screen or as an errorIt's apparent it's not known within Samsung because this separate department took days before they got me an answerAnyway, the point is that the problem was originated from Samsung's CS in the first place.Back to the topic at hand, it's now over months since I first submitted my ticket and while Samsung is finally closer to resolving my problem, it's not without significant effort on my partA Revdex.com dispute should not be needed to further a relatively simple technical problem that should be handled by their technical support staff.Finally, even if Samsung resolves this problem, my "Bixby" voice assistant is now un-optimized because I was forced to remove my account (losing all my voice data)Additionally, as mentioned before, I had to waste a significant amount of timeThat includes multiple calls to CS, this Revdex.com and needing to set up my Samsung Pay and Bixby again after needing to remove my accounts.All in all, I do not consider this response acceptable Regards, [redacted] **

Samsung has reviewed Mr [redacted] ’s complaint in regards to his phone Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr [redacted] with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: So a compensation request was sent for something that was returned a long time agoI don't care about a requestTelling me a request has been submitted does nothing for me and I wont be satisfied and ready to resolve the dispute until check is in the mail with a tracking number issued to my emailThe stance still stands that Samsung has not resolved my issue and owes me money Regards, [redacted]

Spoke to Mr [redacted] , Advised me all he wanted was a working TV States volume keeps going off the TV but it is working right now Advised customer to call me back when this happens again and we will issue a return to [redacted] *** Customer agreed Thanks Grace

Complaint: [redacted] I am rejecting this response because:This is in reference to Complaint ID: [redacted] Samsung did send over a tech and they did replace a part on the tvUnfortunately, the original issues are still thereI tried to call the regular support line that recommended that the technicians come back but were unable to reschedule the appointment because it was created by the office of the presidentI was given a number to call, which I did, but I could not get through to anyoneSo far I have called three times and left three messages but no one has called me backPlease advise Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This was not the outcome, we never discussed a fourth repair!! They gave me the amount that I originally paid toward a new machineAfter a lot of stressful phone calls, including from Samsung management, I ended up going back to the retailer, and purchasing a downgraded model for the same moneyMy husband and I are extremely disappointed!! I stand by my initial claimThey had stock on the original dryer and should have swapped it outI do not agree with their business tactics, and will never purchase another Samsung product again Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The Samsung rep did not educate my husband on anything he basically told us that we have no other options and that after the second service call they will escalate it to the next level to see what options they have as a resolutionWe returned our other Samsung products before installation and will never recommend or buy another Samsung product due to their customer service and their productsIce maker still does not function like it is suppose to but there is no use in discussing it with SamsungWe were taken for a ride on a bad product from a bad company, and there was no mention to us what so ever about the additional expense we incurred for ice during the entire duration of the chaos of the attempted repairs Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Samsung Office of the President for the resolution Thank You Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer is satisfied with the repair under transaction # face="Calibri"> [redacted] .The customer was provided extended service warranty for parts and laborWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate direct contact will be provided to customer with resolution for this matter.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung notebook We have advised to the customer that our limited manufacturer’s warranty is for service and added that the serial number for the unit didn’t come up in the system and perhaps the issue was reported under another nameWe additionally advised that if further research indicates contact was made within the day return policy we are happy to look into alternative options otherwise at this time the customer will need to move forward with service as the warranty honorsThe customer indicated that he will resend the serial number and currently we are waiting for this information We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I was unable to respond to the e-mail as I was out of the country and incommunicado. No phone or e-mail access. I have since responded with the requested info.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Based off of our customer service records, we have scheduled a repair service for the customer on 10/3/The technician went out and ordered parts to fix unit at an installation date of 10/13/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

While we understand your concern Samsung can only provide support if there is a technical issue presentSamsung is unable to provide service under a what if stanceIf there is currently no symptom or damage present Samsung cannot assist with repair We do apologize for any inconvenience this may cause Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her refrigerator Mrs [redacted] stated that her unit has been repaired, however she lost foodThe agent requested that Mrs [redacted] send in an itemized(food item and pricing) food loss list and she will contact her back once receivedWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: no solution Regards, [redacted]