Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their tablet. Samsung understands it is disappointing for any product to fail, whether in-or-out of... warranty. The Limited Warranty on your [redacted] was 12 months, parts and labor, which expired 08/31/2015 based on the information currently on file. Due to the unit is out of warranty, the repair costs are the responsibility of the owner. By you opening the tablet yourself, you void any type of accommodations that could have been offered to you. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] . Thank you

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, we do apologize for the inconvenience and we appreciate your support of the Samsung brand. Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the... [redacted] television was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $100 price. We would, however, like to give you a $50 eCertificate good toward your next purchase on Samsung.com. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of the customer’s file, we have attempted to contact the customer and left a message for the customer to contact us at [redacted] so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted our Product Marketing team regarding the customer’s concernsAs per our team, the [redacted] is supported by Gear Sand is automatically downloaded as a packaged with [redacted] app not in the [redacted] ***The [redacted] had a delay in launch and will soon be made available with advertised streaming capabilityThe App count has been in the process of developing watch faces that offer quicker access to informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their concern with their washer The customer was offered a full refund under transaction number [redacted] for which they accepted The refund has been submitted and approved and all the paperwork has been attached to the file We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows a service request; reference Txt# [redacted] was submitted for the device Mr [redacted] sent in the device for a repair without any physical damage; however, when RSI received the device, it had been physically damaged Consequently, a damage claim has been created through UPS which is pending upon investigation The agent who handled the claim spoke with Mr [redacted] on 7/20/and provided him with the UPS damage claim update We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Dear Mr [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your complaint regarding your Samsung Blu-Ray and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were also unable to locate any previous communication with our customer service with the information you have provided Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] ***

Complaint: [redacted] I am rejecting this response because: I received this email from you on Tuesday, June 23, however, no one has contacted me and once again I get this email from the Revdex.com this afternoon stating that you are closing the case due to no response from me? I have called and left two messages for you Ms [redacted] and you did not return my calls at all I thought the Revdex.com actually assisted consumers? Please advise[redacted] On Tuesday, June 23, 11:AM, [redacted] < [redacted] > wrote: Good Afternoon, I will reopen the case and turn it over to our arbitration department for them to review and possibly schedule a hearingSomeone from the arbitration department will be in contact with you shortlyOn Tue, Jun 23, at 8:AM, [redacted] < [redacted] > wrote:Pleasant good morning [redacted] , I am understanding this This complaint is not closed I did respond to the emails that I got from the Revdex.com on June 12th Samsung has not reached out to me On May at 3:23pm, I reached out to [redacted] in regards to the incorrect status that they had on their website stating that I rejected the package I spoke to someone by the name of [redacted] , he acknowledged that that status was placed there in error and that no attempt to deliver the package back to me was made I called [redacted] again on June 9, at 3:10PM, I spoke to a manager by the name of [redacted] out of the [redacted] office, she stated that the package was not examined by [redacted] and that it was sent directly to Samsung and they were going to make an effort to retrieve the package from Samsung and that no one from [redacted] would call me back that I will have to expect a call from Samsung No one from Samsung has called me back and it has been almost two months now Please advise as to where I need to go from here I thought I was going to get some help from the Revdex.com Thanking you in advanceRe: ID # [redacted] - Samsung Electronics America Inc Regards, [redacted] ***

Upon further review of the customer file, the customer was contacted via email on 9/to submit their purchase receiptPlease contact us at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionCustomer was requesting free of charge repair for white dot issueAt this time there will be no accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Hello, We do thank you for allowing Samsung the opportunity to review and resolve your inquiry.In review of your account it appears your product is setup for shipment to Samsung for repair of an power cycle issue (Service Ticket # [redacted] Our records indicate the repair facility has been instructed to provide a total motherboard replacement which should provide resolution Once this repair has been complete your product would infact have been totally refurbished, which is in essence the same as receiving a reconditioned replacement deviceAs per warranty, a replacement is likely to be that of a reconditioned unit.Samsung must be allowed the opportunity to exhaust all repair options available, as our obligation as the manufacturer is to provide repair service Unfortunately, we cannot speculate how many attempts it may take to repair a unit.If after this repair attempt you are still experiencing issues with the device Samsung can then look into alternate resolution for your issue.To resolve this issue as quickly as possible we must ask that you proceed with the return shipment of your product to Samsung via the shipping label emailed to you on 2/21/so we may continue with service.Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, When a package is shown delivered we ask the consumer for a signed and notarized affidavit stating they did not receive their item, once we receive that we reshipWe use Ingraham Micro for the shipping and are not offered a call consumer option on the shipping sideThe consumer is emailed their tracking numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Thank you

Samsung has reviewed Dr [redacted] claim in regards to her refrigerator Our system shows the agent who handled the claim submitted a refund request in the amount $1,592.99; reference Txt# [redacted] for the unit for approval Once the refund has been approved, Dr [redacted] will receive an email with the acceptance document along with further instructions on how to proceed with the claim The agent also advised Dr [redacted] that product is under review and to hold onto product until receiving these instructions to avoid any delays in the refund/claim process If the product has been disposed of, the offer will be voided Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Samsung refused to repair my phone and now it is out of warrantyI have been without a phone for six weeks trying to work with Sprint's Customer Support and Office of the President to no availAs mentioned in my prior complaint, I have had different issues with this phone but they refuse to fix the LCD in order to access the content and delve further into the software and see if there are any manufacturing defectsThey advertised that they put their phones through rigorous testing so they don't break, yet my phone completely stopped working, which is advertisingCase in point, look at the issues they have with the recently released Samsung Note phone that went into flames and weren't' allowed on planesI am very disappointedI recently heard about Credo Mobile who are offering a free Samsung Sedge with a year contract and I refuse to sign up with them because I don't even want a free Samsung phone after the bad experience I have had with my phone and with the service I thank the Revdex.com for trying to help me with this complaint and it's too bad that some businesses don't really care about their customers and retaining them Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIndeed a shipping label was created day after I filed the complaint (I assume this was done due to my complaint), and the TV is scheduled to be picked up on 12/I hope Samsung will replace the TV with a non-defective unit within a reasonable time frameIf not, I will file a separate complaint if this is not the case

Complaint: [redacted] I am rejecting this response because: The phone number, [redacted] , that Samsung provided in the response to Revdex.com and to me does not return phone calls after multiple voice messages to call me [redacted] *** Besides, Samsung did not provide an extension for a contact By not providing an extension, to me it means that Samsung has no intention of resolving my issue, lol I guess Samsung wants me to just go away Anyway I have spoken to more Samsung reps and Prizelogic yesterday and today No one wants to resolve this issue They just pass it message along to someone else by issuing a ticket number and promise to respond by phone or email and hope I go away :)I have not received any return phone calls or emails regarding this issue.Regards, [redacted] ***

Dear Mrs [redacted] : Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding her concerns with her washerUnfortunately because the customer disposed of the unit there is nothing we can do in regards to thatCustomer was offered a $ [redacted] gift card in which she accepted We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to be charged twice for repair cost Our system shows the agent who handled the claim placed a conference call on 7/12/with Mr [redacted] and his bank to verify that there was only one charge hold set up by Samsung We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, full satisfaction will depend on the final repair and it's promptnessI understand as I am being sent a mailer that total time may take longerHowever, I still expect the same 2nd day air shipping of the mailer to me, my product to Samsung, and my product's returnI have been a Samsung buyer for years, and upon successful completion of this repair, I expect to be a faithful Samsung customer for years to come Regards, [redacted]