Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their TelevisionCustomer was requesting free of charge repair for white dot issueAt this time there will be no accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the Samsung Standard Limited Warranty, Samsung would require the product be returned for a secondary evaluation, however, as a one-time courtesy Samsung will authorize the requested refundWe will require return of the phone along with a copy of the proof of purchase receipt before the refund request can be submitted A UPS Premailer will be delivered to your home tomorrow in order to retrieve these itemsThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # [redacted] We apologize for the previous response error and for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer file, the customer was contacted via email on 9/to submit their purchase receiptPlease contact us at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concern with their washer The customer was offered a full refund under transaction number [redacted] for which they accepted The refund has been submitted and approved and all the paperwork has been attached to the file We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his rebate Our system shows a rebate check in the amount of $669.00; reference Txt# [redacted] was issued on 4/18/for the unit Please allow 5-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ME18H704SFS/AA We have addressed Mr [redacted] ’ concerns and advised that we show that his repair was completed on 12/31/We asked him to confirm completion and he did indicate that our records were correctWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has contacted the customer regarding their concerns with their dryerThe customer has been informed that we are awaiting information from [redacted] and once that information has been received we will follow up with himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionSamsung Setup service to have a tech confirms the issue We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIndeed a shipping label was created day after I filed the complaint (I assume this was done due to my complaint), and the TV is scheduled to be picked up on 12/I hope Samsung will replace the TV with a non-defective unit within a reasonable time frameIf not, I will file a separate complaint if this is not the case

Complaint: [redacted] I am rejecting this response because: I received this email from you on Tuesday, June 23, however, no one has contacted me and once again I get this email from the Revdex.com this afternoon stating that you are closing the case due to no response from me? I have called and left two messages for you Ms [redacted] and you did not return my calls at all I thought the Revdex.com actually assisted consumers? Please advise[redacted] On Tuesday, June 23, 11:AM, [redacted] < [redacted] > wrote: Good Afternoon, I will reopen the case and turn it over to our arbitration department for them to review and possibly schedule a hearingSomeone from the arbitration department will be in contact with you shortlyOn Tue, Jun 23, at 8:AM, [redacted] < [redacted] > wrote:Pleasant good morning [redacted] , I am understanding this This complaint is not closed I did respond to the emails that I got from the Revdex.com on June 12th Samsung has not reached out to me On May at 3:23pm, I reached out to [redacted] in regards to the incorrect status that they had on their website stating that I rejected the package I spoke to someone by the name of [redacted] , he acknowledged that that status was placed there in error and that no attempt to deliver the package back to me was made I called [redacted] again on June 9, at 3:10PM, I spoke to a manager by the name of [redacted] out of the [redacted] office, she stated that the package was not examined by [redacted] and that it was sent directly to Samsung and they were going to make an effort to retrieve the package from Samsung and that no one from [redacted] would call me back that I will have to expect a call from Samsung No one from Samsung has called me back and it has been almost two months now Please advise as to where I need to go from here I thought I was going to get some help from the Revdex.com Thanking you in advanceRe: ID # [redacted] - Samsung Electronics America Inc Regards, [redacted] ***

Samsung contacted Mrs [redacted] in regards to her claim and offered a prorated buy back due to no coverage for the television which she accepted Mrs [redacted] informed the agent that she still does not have the information for her refrigerator but she will follow up with the agent once she has it Unfortunately without the information requested, Samsung cannot further assist her with the refrigerator at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty it is clearly stated that physical damage is not covered Samsung cannot speculate at what point of contact may cause damage to a productWe cannot warrant the free of charge repair of your device, however, as courtesy we can offer a reduced rate of repair With a payment of $Samsung can repair the LCDA new Service Ticket has been processed ( [redacted] ), please contact Samsung Customer Support at [redacted] to make payment if you wish to accept this offer Once payment is made a new UPS E-label will be emailed to you for return shipment of your phone Please note, the Service Ticket will be valid days from today’s date before it is closed if no payment is madeThan you

Dear Mrs [redacted] : Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Upon further review of Ms [redacted] complaint, unfortunately system that generates the promotional code is still currently down at this time As previously advised, once the code has been generated, Ms [redacted] will receive an email with the new code as well as the instructions on how to redeem the code Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung E-commerce typically pre-paid labels are provided for the return of damaged/defective items Pre-paid shipping is not provided when a customer is not satisfied with a product However, this customer was sent FedEx labels which were never usedA refund cannot be completed on the order due to the dispute that the customer has placed on the order We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their TelevisionThe customer was advised in order to provide accommodation the customer must provide proof of purchaseUnfortunately, there will be no accommodations unless the customer can provide the purchase receiptWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] - [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been advised [redacted] will contact the customer for a service appointment of their unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, we have attempted to contact the customer and left a message for the customer to contact us at [redacted] so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you