Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their dryerThe customer has been informed that we are awaiting information from [redacted] and once that information has been received we will follow up with himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been advised [redacted] will contact the customer for a service appointment of their unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Once again, this company proves that they are completely tone-deaf to the issues that I'm experiencing and insistent upon my producing a receipt to guarantee a product which has proven to be poorly madeI want a fully functioning product as I paid a significant amount of money for something that simply stopped working for no reasonI am a journalist and I will be CERTAIN to warn anyone I come across not only of the poor customer service I received from Samsung but also the extremely poor quality of their merchandise Regards, [redacted] ***

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit Ms [redacted] has been advised that the retailer will be in contact with her to proceed with the exchange We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung received the original Revdex.com complaint 12/1/at which point a new service ticket and shipping label were processed the same dayService ticket [redacted] / [redacted] Tracking: [redacted] .The consumer shipped the phone to Samsung, delivered 12/6/After further evaluation the phone was returned unrepaired due to a void of warranty ( [redacted] Tracking [redacted] delivered 12/8/16)The phone was found to have been repaired by a third party facility - back of the unit was different from the original part.Please reference the Samsung Standard Limited Warranty - Section- What Is Not Covered: [redacted] Samsung authorized shipment of the phone for evaluation due to a complaint of proof of purchase not being approvedOnce the phone arrives at the repair facility all other factors pertaining to the Samsung Standard Limited Warranty apply.Based on the condition of the device Samsung must refer the consumer to their service provider for resolution if insurance is available.Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his dryer Our system shows a refund check in the amount of $599.46; reference Txt# [redacted] was issued on 8/15/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

If the phone showed any signs of defects in it's design upon purchase it would need to have been returned to the seller or service provider for exchange or refund If Samsung has no prior knowledge of a defect found we cannot assist in providing a resolution Samsung does not have any history for reports of a separated screenWe do apologize again, however, resolution would need to be provided at the service provider level for replacement optionsThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty it is clearly stated that physical damage is not covered Samsung cannot speculate at what point of contact may cause damage to a productWe cannot warrant the free of charge repair of your device, however, as courtesy we can offer a reduced rate of repair With a payment of $Samsung can repair the LCDA new Service Ticket has been processed ( [redacted] ), please contact Samsung Customer Support at [redacted] to make payment if you wish to accept this offer Once payment is made a new UPS E-label will be emailed to you for return shipment of your phone Please note, the Service Ticket will be valid days from today’s date before it is closed if no payment is madeThan you

Complaint: [redacted] I am rejecting this response because: In reference to complaint ID [redacted] , yes Samsung has contacted me with a solution last week But have not replied to my request for a transaction number and what to do since I no longer have the range in my possession What's my next step in the process See email trail belowThanks [redacted] Regards, [redacted]

Good Afternoon Mr [redacted] , Thank you for contacting Samsung Electronics., your feedback is very important to usWe apologize for the issues that you have been having with your unit and the inconvenience this has causedIn your complaint you stated that you have had repairs, do you have any service ticket numbers as when your email or phone number is entered there is no information on the unit Can you provide that so that we may look into any possible accommodation If the unit was not repaired through Samsung can you provide the workorders? You may email them to [redacted] Thank you for your time and patience

Samsung has reviewed Mr [redacted] ’ claim in regards to his rebate Our system shows a rebate check in the amount of $669.00; reference Txt# [redacted] was issued on 4/18/for the unit Please allow 5-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Samsung E-commerce typically pre-paid labels are provided for the return of damaged/defective items Pre-paid shipping is not provided when a customer is not satisfied with a product However, this customer was sent FedEx labels which were never usedA refund cannot be completed on the order due to the dispute that the customer has placed on the order We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionSamsung Setup service to have a tech confirms the issue We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ME18H704SFS/AA We have addressed Mr [redacted] ’ concerns and advised that we show that his repair was completed on 12/31/We asked him to confirm completion and he did indicate that our records were correctWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] complaint, unfortunately system that generates the promotional code is still currently down at this time As previously advised, once the code has been generated, Ms [redacted] will receive an email with the new code as well as the instructions on how to redeem the code Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the Samsung Standard Limited Warranty, Samsung would require the product be returned for a secondary evaluation, however, as a one-time courtesy Samsung will authorize the requested refundWe will require return of the phone along with a copy of the proof of purchase receipt before the refund request can be submitted A UPS Premailer will be delivered to your home tomorrow in order to retrieve these itemsThank you

Upon further review of Mr [redacted] concerns, we apologize for the delay and any inconvenience this issue may have caused For the recall repair you are not charged for the service, we apologize if you were told that Samsung along with the US CPSC has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been informed that the department that handles the return request for cellphones will be emailing the customer with a shipping label to send in the device for his refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung contacted Mrs [redacted] in regards to her claim and offered a prorated buy back due to no coverage for the television which she accepted Mrs [redacted] informed the agent that she still does not have the information for her refrigerator but she will follow up with the agent once she has it Unfortunately without the information requested, Samsung cannot further assist her with the refrigerator at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you