Samsung Electronics America

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I spent excessive time on the phone with them and they continued to advise me I was out of warrantyThe unit is not broken, the problem is from inadequate updates allowing the player to decode the encryptionPossibly due to the cost that 20th century FOX would charge for the software encryption key to decode the blueray discNevertheless some discs that I receive from Netflix do not play cause of the encryption / copy protection Regards, [redacted]

Samsung has contacted the customer regarding her concerns with her televisionThe customer has been informed that at this time there will be no accommodations .We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I received the email with the replacement code earlier this week and it worked this time. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I had previously had an open status against samsung with the Bbb due to damages & lack of response. Their product damaged my home, they said they would fix it given all of the information. I had done that with no response after. I then opened a complaint through you. Samsung was making attempts and claiming to take care of what was wronged. We once again submitted everything that they had asked for. Once the claim through the Bbb was dropped they stopped making contact. I have sent several emails asking for a response with nothing. My email nor phone number have since changed. Would like to see some type of resolution in this matter!! Desired Settlement / Outcome Desired Settlement: select Desired Outcome: I would like for them to cover the damages to my floor like they said they would from their product breaking and flooding my home. Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, it is stated in the terms of the promotion participants who purchase on [redacted] will be able to select one (1) of the following two (2) gifts: either (i) a Samsung Gear VR (est$value) and a 6-game Oculus content bundle (est$value); or (ii) a Samsung Gear S(est$value, color selected in Sponsor’s sole discretion; no more than 35,Gear Swatches are available in this Offer)In store purchases were not qualified for the Swatch which is why they received the VR We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We must advise you would have needed to purchase a “developer edition” handset which would allow the functions to which you are requestingAll Samsung products are manufactured to the specifications of the service provider for whom they are produced Specifications for each handset can be found online at www.samsung.com or by contacting your Service Provider.Samsung must refer you to the seller, or your service provider directly for unlock options or the refund/exchange of your purchase Samsung does not sell product to the general public to authorize the refund you have requested

Complaint: [redacted] I am rejecting this response because: Samsung has contacted me but reported again that as per [redacted] I have received the package alreadyIt has been weeks already and the tablet which is supposed to be just repaired is now missingThey always commit to call back within to hours for updates but I received the call after daysI demand a resolution to this asap Regards, [redacted]

Upon further review of Mr [redacted] complaint, our system shows a refund in the amount of $750.00; reference refund number [redacted] has been issued for the rebate Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We were told by Samsung they would authorize [redacted] to replace our washing machine or refund our money [redacted] did contact us and we have had our washer replaced with a [redacted] unit as we didn't want to experience the same issues with the same washer again I was waiting to respond, as we were to be issued a refund of the difference between the cost of the two units We finally received our refund Friday night The refund was only for the cost of the unit The tax was not refunded, and we were required to pay tax on the new unit Had we gone with the exact same unit I would have been required to pay a balance of nearly $as the taxes were not refunded, and therefore we didn't receive the nearly $worth of taxes in the refund Samsung still trying to have the upper hand in the situation Typically, if I go to a big box retail store and return an item, they refund the tax that I was required to pay This entire experience has left a very bad taste in my mouth for Samsung It seems that Samsung doesn't want to take responsibility for or pride in the products they sell to a consumer Samsung did not go out of their way to help us They blocked us at every step of the way they possibly could Their customer service reps seem trained to tell customers "No" with no regard to customer service Overall just a horrible experience, one that I would never wish on anyone We only received a response from Samsung after filing this Revdex.com report and following that up by emailing the entire Board of Directors and the Office of the President It should have never escalated to this level Your average consumer would just sit down and take the flogging from the multi-billion dollar company, as they do not know how to proceed to get a proper resolution to the issue I will not be recommending any Samsung products to any of my family, friends, or clients

Samsung has attempted to contact the customer to address their concerns regarding their rangeUnfortunately we have not heard back from the customer Please have the customer contact Andrew L ( [redacted] ) so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

My name is [redacted] , I made a complaint against Samsung Electronics on Feb 24th. The complaint number is [redacted] I am contacting you to let you know that the matter has been resolved. If any other information is needed. I can be contacted... at [redacted]

Samsung has contacted the customer regarding her concerns with her washer The agent advised the customer that we will not be able to give her the rebate before she makes the Purchase The customer states that she does not know what to do because she does not have the money to purchase; offered FOC repairThe customer declined, Informed the customer again that we will not be able to assist with funds before a purchase We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Monitor. The customer was informed of the service warranty and the opportunity for Samsung to attempt all repair methods before seeking alternative resolution. Unfortunately, the customer has declined the offer. We apologize for any inconveniences... and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease note, software for phones using the Android operating system are produced by [redacted] and agreed upon by the carrier and the manufacturer If you are locked out of a device and require and simple troubleshooting is found unsuccessful; the only recourse Samsung may have is to factory reset the device Another option would be to have the phone shipped to Samsung for service if proof of ownership is providedRemote access may not be an available option for account unlock assistanceWe do apologize if there was an error which occurred during the attempted login of your device which resulted in a loss of data, however, we must ask that you refer to the Samsung Standard Limited Warranty [redacted] , Section: What are the limits on SAMSUNG’s liability? THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTSALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTYIN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCTSOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.Again, we do apologize for any inconvenience this may have causedThank you

Samsung has contacted E-Commerce regarding their concerns. As per E-Commerce, the customer requested to cancel their order. The customer was informed when cancellations completes the $200 promotional code will be sent to replace the one previously used on the cancelled order. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Dear Mr [redacted] : Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung range Samsung offers a one year warranty on most products, which is industry standardBased on the information you provided, in conjunction with what we have in our system, your product sustained a physical/concealed damage This type of damage is not covered under the manufactures warranty Regrettably, we are unable to provide any accommodation at this time Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because: Samsung is not honoring its warranty nor is it accepting responsability for the damage that [redacted] did to our Samsung Washing machine when they installed the recall fixWhen does it become my problem when substandard service and extremely negative customer service / no customer service is shown by this manufacturer Regards, [redacted] ***

We do apologize for any delay with regard to repair service.Unfortunately, the inventory to fulfill replacement is unavailable, however, parts to complete repair are scheduled for delivery this week.With that stated, upon receipt of parts expedited repair will be provide to complete service and return the unit.Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact Samsung at ###-###-#### for all service related inquiresThank you