Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:My machine model number is [redacted] /A2my serial number is [redacted] the reference number they gave us was [redacted] but instead of getting the parts they promised in the mail we got another set of stickers Regards, [redacted] ***

Samsung has contacted Mr [redacted] regarding his concerns with his washer Mr [redacted] was advised of the recall options(rebate or repair) and he chose the rebateThat being said Mr [redacted] would no longer be eligible for the repair as you can only choose one option At this time there will be no other accommodationWe apologize again for any inconveniences and delays the customer may have experienced with this caseWhen calling please refer to your claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I did respond yes it has been fixed one time and it is mess up again therefore no I am not satisfied Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will continue to do business with Samsung in the future

We appreciate your correspondence and allowing Samsung the opportunity to review your claimYour complaint is currently under review You will receive direct contact regarding resolutionThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that after further research, it has been concluded that the refrigerator is operating within specifications and there is no malfunction of the refrigeratorThe icemaker on the refrigerator is the same as all other French door with dispenser ice makersThe ice maker, due to the direct cool design, freezes the ice very quickly and is brittleThe ice will be a mixture of broken ice with the cubesWith this being said, we are unable to honor the customer’s request for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Firstly: There were multiple ongoing promotions at the time that I submitted my entryI sent PrizeLogic a message on 12/specifically asking whether I had done all that was required of me to receive the $promotionHad I received an e-mail that indicated that I was not eligible, I would have been able to pursue other Samsung pay promotions, such as the $ [redacted] gift card promotion (for which I am certain I was eligible)Instead, PrizeLogic never replied to my question (which they indicated that they would within 2-business days) and I am left empty-handedSecondly: The fine print that I read indicated the following: "For $Reward eCertificate at Samsung.com, must lease or purchase a Galaxy S6, Sedge, Sedge+, Sactive or Note(“Qualifying Device”), activate Samsung Pay on the Qualifying Device, register a compatible card and submit original register receipt & Offer Claim Form online by 11:59:PM ET on 1/20/16." I met all of those requierments If I receive nothing for having signed up for Samsung Pay, then I will certainly never be dealing with Samsung again; this is a bait-and-switch like none other that I have ever experienced as a consumerThe fact that I made the effort to ask whether my submission would be successful, was ignored, and then was rejected (missing out on other promotions) makes me believe that this was intentionalMy family purchased Samsung Galaxy Sdevices around the same timeThis experience is making me hesitant to ever want to purchase anything made by Samsung again and would cause me to emphatically discourage anybody who I know from dealing with the company Regards, [redacted]

Samsung has contacted the customer regarding her concerns with her televisionThe customer has been informed that at this time there will be no accommodations .We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of the customer’s file, the customer has been contacted and a new code was received todayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am currently in the process of getting my washing machine repaired and it has been close to a month and they still have not fixed it correctlyI honestly can't believe how bad the customer service isI have had at least interactions with Samsung and their repair company Service Quick and there has been a problem every timeI called Samsung at the beginning of December, and told them that my washing machine wouldn't stop filing up with waterThe support person asked for the model and serial number and informed me that it had been recalledThey sent someone to repair it and when he came he fixed a part of the lidI asked if that would help it to stop filling up water and move on to the next cycleHe said "nope, he could only fix the part that was recalled." He agreed that it was ridiculous that they didn't send someone to fix the problemHe took a look and said I had a bad tube that was rotted? I called Samsung to set up another appointmentA couple of weeks later I got another repair guy to come outHe showed at least an hour and a half late because I had to leave for work so my husband had to deal with himThe repair guy agreed that there was a defective or unexplained broken tube and it was affecting the sensorHe said he replaced itMy husband said it was a quick fix, he was maybe there for minutesThe next morning, I went to use my washing machine and water came pouring out of the bottom, all over the floorIt still didn't workNow instead of filling up non-stop with water it wouldn't fill up at allIt just pours out the bottomMy guess is that he didn't attach the tube correctlyI called Samsung and said someone needed to come and attach it that Monday ( the guy came Friday night at 8pm)The best the guy could do for me was tell me to call Quick Serve on Monday morning and set up another appointmentThis however is not the easiest task mind youDo not let the name fool youA call to Quick Serve means you are on hold for minutesAfter getting through to an agent we find out that the Samsung agent was supposed to add my warranty number again but he didn't that so I had to call Samsung AGAIN and get them to correct that mistakeThen a support person from Samsung says she will make an appointment for meI tell her the appointment has to be on Friday, Decbecause after that I will be out of townShe calls me back and tells me she made a repair appointment for Friday, Dec30? Well, that's no good because I won't be thereI am forced to call Service Quick again to change the appointment and it is scheduled for JanIt's not over yetSo I get a confirmation email from Samsung confirming my Decappointment and every time I contact them to ask where my confirmation email for Janis I get a different answer, including, one that says that says that he sees that my appointment is scheduled for January 3rdI said "is that a Wednesday? and he said "yes." I called back Service Quick and they said that they have me scheduled for DecApparently, the girl from Service Quick forgot to type in my updated appointmentI spoke to a supervisor from Service Quick and they said their call are recorded so it is under reviewSomehow, I don't trust them though and I'm sure the phone conversation between the girl and I rescheduling my December appointment to January somehow got deleted or mysterious disappearedI have a feeling my problem will never get solved and even if it does they took way too long and were very unprofessionalI can't believe how bad my experience has been with SamsungIt has been infuriating

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV405ETPAWR/AAWe have offered the customer a one-time free of charge repair accommodationsThe customer has accepted and we have set up repair serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer to address their concerns regarding their rangeUnfortunately we have not heard back from the customer Please have the customer contact Andrew L ( [redacted] ) so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] ’ complaint in regards to exchanging his phone Our system shows the agent who handled the complaint spoke with Mr [redacted] on 8/22/and advised him that Samsung provided him with an accommodation of a Sbecause there is no ETA for the parts on his Sto be repaired The agent advised Mr [redacted] that Samsung would not be able to exchange the Sfor the Note at this timeThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has further reviewed Ms [redacted] claim in regards to her washer Our system shows Ms [redacted] chose the repair option; reference Txt# [redacted] and service has been provided for the unitThe agent who handled her claim spoke with Ms [redacted] on 3/24/and advised her that rebate is no longer available or an option The agent also informed Ms [redacted] that if there is an issue that cannot be resolved with service, Samsung will look into other possible accommodations at that pointIn addition, in order to look into other accommodations, Samsung would need to have an ASC technician specify that the unit is un-repairable No further accommodations will be made for this claim at this time We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung tablet We have advised to the customer that we are currently reviewing the information provided with our call center We will continue to monitor this complaint to insure all concerns are properly addressedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have reviewed the customer’s file history and claim, and after further review with our product engineers they have determined that the rust on the door was not caused by any mechanical failure of the unit and is considered a cosmetic issue in which is not covered by our limited manufactures warrantyWith this being said we cannot honor the customer’s request for a free of charge replacement of the doors or an exchange of the refrigeratorWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: 10712072 unbelievable the different stories from samsung your phone agents told me samsung received payment 6-23-15 and I should have a phone 8-12 business days the story has done nothing but grown from here with many empty stories I can't believe it takes this long for a company this large to replace a simple phone completely unhappy I am rejecting this response because:

My name is [redacted] , I made a complaint against Samsung Electronics on Feb 24th. The complaint number is [redacted] I am contacting you to let you know that the matter has been resolved. If any other information is needed. I can be contacted... at [redacted]

Samsung has contacted the customer regarding their Monitor. The customer was informed of the service warranty and the opportunity for Samsung to attempt all repair methods before seeking alternative resolution. Unfortunately, the customer has declined the offer. We apologize for any inconveniences... and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted E-Commerce regarding their concerns. As per E-Commerce, the customer requested to cancel their order. The customer was informed when cancellations completes the $200 promotional code will be sent to replace the one previously used on the cancelled order. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you