Samsung Electronics America

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her Samsung.com order E-Commerce has advised that the case has been escalated to upper management for further assistance on the issuance of the refund Once upper management has reviewed the case, Ms [redacted] will be notified via email by an E-Commerce agent on the status of the refund E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] s claim, his unit was replaced directly through [redacted] Mr [redacted] was advised there will be no accommodation for food loss due to the fact that refrigerator was exchanged through the store and we have no completed repairs on file We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Upon further review of Mrs [redacted] concerns regarding her washing machine We apologize for any inconvenience this issue may have caused At this time Samsung would like to offer a full refund of what was paid for the unit The agent has attempted to contact Mrs [redacted] and advise her of this Please reach out to the agent so that she may proceed with the accommodation We apologize again for any inconvenience and delays the customer may have experienced with this case Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s address has been confirmed and reshipment has been requestedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his soundbar Our system shows Mr [redacted] received the Soundbar ( [redacted] ) damagedA refund was submitted for this order and on 12/29/the funds were credited back successfully For order # [redacted] , the system shows that the replacement order was stuck in the "label created" status so Mr [redacted] never received the soundbarA price match refund was submitted previously on 2/7/and the remaining amount on the order was refundedThe system shows Mr [redacted] has been refunded in full for the order; reference refund # [redacted] If Mr [redacted] wishes to repurchase the product, Samsung will offer to price match for the products original price We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Samsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

New premailer has been sent out to new address per customer's request to provide warranty service

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We must advise you would have needed to purchase a “developer edition” handset which would allow the functions to which you are requestingAll Samsung products are manufactured to the specifications of the service provider for whom they are produced Specifications for each handset can be found online at www.samsung.com or by contacting your Service Provider.Samsung must refer you to the seller, or your service provider directly for unlock options or the refund/exchange of your purchase Samsung does not sell product to the general public to authorize the refund you have requested

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The set was repaired on 6/by another replacement of the screen and is working again now Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have reviewed our exchange and refund options with the customerThe customer is deciding on which option is best for themIn the meantime, we have asked for the customer to send us a copy of their bill of sale to proceedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claims regarding his Galaxy Tab A The App that Mr [redacted] s is referring to is an Android App feature and it is working as it should An example of what is happening is something like when you are on your smart phone and you pull the page down and it automatically refreshes There is nothing that can be done about thatMr [redacted] may contact [redacted] to submit his suggestion We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday .Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business has reached out to me to correct the issue While I am not exactly satisfied with the level of customer services I am receiving, I will accept what I am getting However, I will not be spending any more money with the Samsung America company at this time which nullifies the offer that has been offered Regards, [redacted]

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for a one time accommodation free of charge repair under transaction * [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The business refuses to answer legitimate questions I have about the recall They are incorrect that all of the information is located on the recall website I have asked a series of questions that to this day remain unanswered It is extremely unfortunate that Samsung is unwilling to work with its customers to find a quality solution Their treatment of me in this process has been extremely unfortunate and I am sorry I ever purchased their merchandise to start with, but I will never make that mistake again I still have legitimate questions before I make a decision and wish someone would give me the courtesy of answering those questions Regards, [redacted]

Samsung has contacted the customer regarding their TVThe customer has been offered a one-time free of charge accommodationThe customer was advised that we would have to proceed with serviceWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, it is stated in the terms of the promotion participants who purchase on [redacted] will be able to select one (1) of the following two (2) gifts: either (i) a Samsung Gear VR (est$value) and a 6-game Oculus content bundle (est$value); or (ii) a Samsung Gear S(est$value, color selected in Sponsor’s sole discretion; no more than 35,Gear Swatches are available in this Offer)In store purchases were not qualified for the Swatch which is why they received the VR We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has contacted me but reported again that as per [redacted] I have received the package alreadyIt has been weeks already and the tablet which is supposed to be just repaired is now missingThey always commit to call back within to hours for updates but I received the call after daysI demand a resolution to this asap Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I spent excessive time on the phone with them and they continued to advise me I was out of warrantyThe unit is not broken, the problem is from inadequate updates allowing the player to decode the encryptionPossibly due to the cost that 20th century FOX would charge for the software encryption key to decode the blueray discNevertheless some discs that I receive from Netflix do not play cause of the encryption / copy protection Regards, [redacted]

Samsung spoke with Mrs [redacted] on several occasions informing her that the rebate amount was final It was explained to her that she would only be refunded for the amount she paid for the unit, nothing more and no further accommodations would be made at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you