Samsung Electronics America

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her Samsung.com order E-Commerce has advised that the case has been escalated to upper management for further assistance on the issuance of the refund Once upper management has reviewed the case, Ms [redacted] will be notified via email by an E-Commerce agent on the status of the refund E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their TVThe customer has been offered a one-time free of charge accommodationThe customer was advised that we would have to proceed with serviceWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:My machine model number is [redacted] /A2my serial number is [redacted] the reference number they gave us was [redacted] but instead of getting the parts they promised in the mail we got another set of stickers Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claims regarding his Galaxy Tab A The App that Mr [redacted] s is referring to is an Android App feature and it is working as it should An example of what is happening is something like when you are on your smart phone and you pull the page down and it automatically refreshes There is nothing that can be done about thatMr [redacted] may contact [redacted] to submit his suggestion We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday .Thank you

Upon further review of the customer’s file, the customer has been contacted and a new code was received todayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have reviewed our exchange and refund options with the customerThe customer is deciding on which option is best for themIn the meantime, we have asked for the customer to send us a copy of their bill of sale to proceedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The business refuses to answer legitimate questions I have about the recall They are incorrect that all of the information is located on the recall website I have asked a series of questions that to this day remain unanswered It is extremely unfortunate that Samsung is unwilling to work with its customers to find a quality solution Their treatment of me in this process has been extremely unfortunate and I am sorry I ever purchased their merchandise to start with, but I will never make that mistake again I still have legitimate questions before I make a decision and wish someone would give me the courtesy of answering those questions Regards, [redacted]

Upon further review of Mrs [redacted] concerns regarding her washing machine We apologize for any inconvenience this issue may have caused At this time Samsung would like to offer a full refund of what was paid for the unit The agent has attempted to contact Mrs [redacted] and advise her of this Please reach out to the agent so that she may proceed with the accommodation We apologize again for any inconvenience and delays the customer may have experienced with this case Thank you

Upon further review of Mr [redacted] s claim, his unit was replaced directly through [redacted] Mr [redacted] was advised there will be no accommodation for food loss due to the fact that refrigerator was exchanged through the store and we have no completed repairs on file We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

RevDex.com: I received the refund check in the mail today. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr. [redacted] ’ complaint in regard to his dryer. Our system shows the agent who handled the complaint spoke with Mr. [redacted] on 8/21/17 and submitted a refund request in the amount of $695.47; reference Txt# [redacted] due to no coverage in his area to service... the unit. Once the refund has been approved, Mr. [redacted] will receive an email with the acceptance document along with further instructions on how to proceed with the claim. The agent advised Mr. [redacted] that the product is under review and to hold on to unit until receiving these instructions to avoid any delays in the refund/claim process. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will continue to do business with Samsung in the future

Complaint: [redacted] I am rejecting this response because: Firstly: There were multiple ongoing promotions at the time that I submitted my entryI sent PrizeLogic a message on 12/specifically asking whether I had done all that was required of me to receive the $promotionHad I received an e-mail that indicated that I was not eligible, I would have been able to pursue other Samsung pay promotions, such as the $ [redacted] gift card promotion (for which I am certain I was eligible)Instead, PrizeLogic never replied to my question (which they indicated that they would within 2-business days) and I am left empty-handedSecondly: The fine print that I read indicated the following: "For $Reward eCertificate at Samsung.com, must lease or purchase a Galaxy S6, Sedge, Sedge+, Sactive or Note(“Qualifying Device”), activate Samsung Pay on the Qualifying Device, register a compatible card and submit original register receipt & Offer Claim Form online by 11:59:PM ET on 1/20/16." I met all of those requierments If I receive nothing for having signed up for Samsung Pay, then I will certainly never be dealing with Samsung again; this is a bait-and-switch like none other that I have ever experienced as a consumerThe fact that I made the effort to ask whether my submission would be successful, was ignored, and then was rejected (missing out on other promotions) makes me believe that this was intentionalMy family purchased Samsung Galaxy Sdevices around the same timeThis experience is making me hesitant to ever want to purchase anything made by Samsung again and would cause me to emphatically discourage anybody who I know from dealing with the company Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his soundbar Our system shows Mr [redacted] received the Soundbar ( [redacted] ) damagedA refund was submitted for this order and on 12/29/the funds were credited back successfully For order # [redacted] , the system shows that the replacement order was stuck in the "label created" status so Mr [redacted] never received the soundbarA price match refund was submitted previously on 2/7/and the remaining amount on the order was refundedThe system shows Mr [redacted] has been refunded in full for the order; reference refund # [redacted] If Mr [redacted] wishes to repurchase the product, Samsung will offer to price match for the products original price We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his television. Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] for the unit. An ASC agent will be in contact with Mr. *** to schedule the repair. We apologize for... any inconveniences and delays the customer may have experienced with this case. Thank you

Revdex.com: I have handled the matter on my own without Samsung's assistance

Samsung has contacted Mr [redacted] regarding his concerns with his washer Mr [redacted] was advised of the recall options(rebate or repair) and he chose the rebateThat being said Mr [redacted] would no longer be eligible for the repair as you can only choose one option At this time there will be no other accommodationWe apologize again for any inconveniences and delays the customer may have experienced with this caseWhen calling please refer to your claim# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business has reached out to me to correct the issue While I am not exactly satisfied with the level of customer services I am receiving, I will accept what I am getting However, I will not be spending any more money with the Samsung America company at this time which nullifies the offer that has been offered Regards, [redacted]

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for a one time accommodation free of charge repair under transaction * [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you