Samsung Electronics America

Samsung reviewed Mr [redacted] claim and upon further investigation and according to the information that was provided to him; reference tracking# [redacted] , it shows the sim card tray as well as the USB cable was delivered to his home on 01/31/at 9:A.MWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to the promotions for his appliances he purchased The Promotions Team has advised that under section in the general terms and conditions of the offer Mr [redacted] was approved for states: Offer cannot be combined with, and is valid with, other rebates, offers, discounts, promotions and programs; the Qualifying Purchase can only be used to redeem one (1) Samsung offer/promotion Click on the link for additional information on rules [redacted] / Base on this information, regrettably no additional accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: As usual, we have been told to expect an email with instructions about returning the TV but after another business days, no email has been sentNo one knows what is going onWe received a call from the "Preaident" assuring us that it will be taken care of and has been expeditedThat was a week and a half agoThey say one thing but do anotherI have really lost all trust in Samsung Customer Service! Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s address has been confirmed and reshipment has been requestedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Samsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Received new unit on 3/13/I have confirmed it is currently working Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did respond yes it has been fixed one time and it is mess up again therefore no I am not satisfied Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The set was repaired on 6/by another replacement of the screen and is working again now Regards, [redacted] ***

Samsung has contacted the customer regarding their DryerThe customer has been offered a one-time accommodation of free of charge repair and the customer has acceptedThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon review of the customer’s file, the customer is not eligible for the Sbased on the location code a messageThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimYour complaint is currently under review You will receive direct contact regarding resolutionThank you

Upon further review of the customer’s file, According to this customer’s tracking number, the prize was originally delivered to the correct addressTypically in these circumstances, we require a police report and sworn affidavit stating that the customer never received the prizeFor a one time customer satisfaction, the prize will be reshippedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Our files indicate that the customer’s complaint regarding Model # RF4289HARS/XAA has been reviewed an additional time per customer’s rebuttal requestThe customer has accepted the buyback (refund) option in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Based on our review this product was shipped out for return delivery without repair due to the fact it was an international product Samsung is unable to provide repair for nproducts.Due to a requested address change during shipment the delivery of the phone was made to a location in Flint, Michigan.If you can please confirm the service carrier used here in the U.Swe can determine options for replacement as we review this matter further.Thank you

Samsung spoke with Mrs [redacted] on several occasions informing her that the rebate amount was final It was explained to her that she would only be refunded for the amount she paid for the unit, nothing more and no further accommodations would be made at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been requested to submit additional information and we are waiting for the information form the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F600UTS/AAWe have offered the customer a buyback as an accommodation to which she has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that after further research, it has been concluded that the refrigerator is operating within specifications and there is no malfunction of the refrigeratorThe icemaker on the refrigerator is the same as all other French door with dispenser ice makersThe ice maker, due to the direct cool design, freezes the ice very quickly and is brittleThe ice will be a mixture of broken ice with the cubesWith this being said, we are unable to honor the customer’s request for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

New premailer has been sent out to new address per customer's request to provide warranty service