Samsung Electronics America

Samsung has contacted the customer regarding their concern with their washer The customer was offered a full refund under transaction number [redacted] for which they accepted The refund has been submitted and approved and all the paperwork has been attached to the file We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been requested to send in their paperwork for claim processing and we are currently waiting for the submissionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, According to this customer’s tracking number, the prize was originally delivered to the correct addressTypically in these circumstances, we require a police report and sworn affidavit stating that the customer never received the prizeFor a one time customer satisfaction, the prize will be reshippedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr [redacted] complaint, our system shows a refund in the amount of $750.00; reference refund number [redacted] has been issued for the rebate Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s complaint regarding Model # RF4289HARS/XAA has been reviewed an additional time per customer’s rebuttal requestThe customer has accepted the buyback (refund) option in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their DryerThe customer has been offered a one-time accommodation of free of charge repair and the customer has acceptedThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F600UTS/AAWe have offered the customer a buyback as an accommodation to which she has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: As usual, we have been told to expect an email with instructions about returning the TV but after another business days, no email has been sentNo one knows what is going onWe received a call from the "Preaident" assuring us that it will be taken care of and has been expeditedThat was a week and a half agoThey say one thing but do anotherI have really lost all trust in Samsung Customer Service! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Received new unit on 3/13/I have confirmed it is currently working Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have handled the matter on my own without Samsung's assistance

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Based on our review this product was shipped out for return delivery without repair due to the fact it was an international product Samsung is unable to provide repair for nproducts.Due to a requested address change during shipment the delivery of the phone was made to a location in Flint, Michigan.If you can please confirm the service carrier used here in the U.Swe can determine options for replacement as we review this matter further.Thank you

Upon review of the customer’s file, the customer is not eligible for the Sbased on the location code a messageThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I had previously had an open status against samsung with the Bbb due to damages & lack of response. Their product damaged my home, they said they would fix it given all of the information. I had done that with no response after. I then opened a complaint through you. Samsung was making attempts and claiming to take care of what was wronged. We once again submitted everything that they had asked for. Once the claim through the Bbb was dropped they stopped making contact. I have sent several emails asking for a response with nothing. My email nor phone number have since changed. Would like to see some type of resolution in this matter!! Desired Settlement / Outcome Desired Settlement: select Desired Outcome: I would like for them to cover the damages to my floor like they said they would from their product breaking and flooding my home. Regards, [redacted]

Samsung has reviewed Mr. [redacted] ’ complaint in regard to his dryer. Our system shows the agent who handled the complaint spoke with Mr. [redacted] on 8/21/17 and submitted a refund request in the amount of $695.47; reference Txt# [redacted] due to no coverage in his area to service... the unit. Once the refund has been approved, Mr. [redacted] will receive an email with the acceptance document along with further instructions on how to proceed with the claim. The agent advised Mr. [redacted] that the product is under review and to hold on to unit until receiving these instructions to avoid any delays in the refund/claim process. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

RevDex.com: I received the refund check in the mail today. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I received the email with the replacement code earlier this week and it worked this time. Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Samsung has reviewed Mr. [redacted] claim in regards to his television. Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] for the unit. An ASC agent will be in contact with Mr. *** to schedule the repair. We apologize for... any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been requested to submit additional information and we are waiting for the information form the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you