Samsung Electronics America

Upon further review of Mrs [redacted] complaint, our system shows the agent handling the claim attempted to contact her today, 10/06/but was unsuccessful in reaching her The agent will attempt to contact Mrs*** again on Monday 10/09/to request the acceptance documents required to proceed with the refund for the range Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows the agent assigned to the claim spoke with him on 9/26/to discuss the case Mr [redacted] informed the agent that service; reference Txt# [redacted] (under *** [redacted] ) was scheduled on 9/30/to repair the unit The agent advised Mr [redacted] that they would contact ASC to confirm service for the following day However upon further review of Ms [redacted] account, our system shows that due to ASC’s multiple delays for service, a refund in the amount of $was submitted on 10/02/for the unit Ms [redacted] was advised that the product is under review and to hold on to unit until receiving these instructions (acceptance document) to avoid any delays in the refund/claim process Please have Mr [redacted] or Ms [redacted] send in the acceptance documents once they receive it, in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:Firstly: There were multiple ongoing promotions at the time that I submitted my entryI sent PrizeLogic a message on 12/specifically asking whether I had done all that was required of me to receive the $promotionHad I received an e-mail that indicated that I was not eligible, I would have been able to pursue other Samsung pay promotions, such as the $ [redacted] gift card promotion (for which I am certain I was eligible)Instead, PrizeLogic never replied to my question (which they indicated that they would within 2-business days) and I am left empty-handed.Secondly: The fine print that I read indicated the following: "For $Reward eCertificate at Samsung.com, must lease or purchase a Galaxy S6, Sedge, Sedge+, Sactive or Note(“Qualifying Device”), activate Samsung Pay on the Qualifying Device, register a compatible card and submit original register receipt & Offer Claim Form online by 11:59:PM ET on 1/20/16." I met all of those requiermentsIf I receive nothing for having signed up for Samsung Pay, then I will certainly never be dealing with Samsung again; this is a bait-and-switch like none other that I have ever experienced as a consumerThe fact that I made the effort to ask whether my submission would be successful, was ignored, and then was rejected (missing out on other promotions) makes me believe that this was intentional.My family purchased Samsung Galaxy Sdevices around the same timeThis experience is making me hesitant to ever want to purchase anything made by Samsung again and would cause me to emphatically discourage anybody who I know from dealing with the company Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and find that this resolution is satisfactory to meRegards,

Upon further review of the customer’s file, the customer has been submitted for a refund approval on 12/under transaction # [redacted] The customer has been informed to hold onto the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:You are saying that I must go to my provider because you are no longer servicing anything other than the Note due to the recent issuesHow can Samsung build such a poor quality product and not service anything other than one modelThe blame should not be placed on me for my phone slipping only a few inches and shattering like thatVery, very poor quality Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it was already evaluated and deemed out of warranty It's a brand new phone that doesn't do was it was advertised to doI will only accept repair or replacement at NO CHARGE to me since the phone is defective Regards, [redacted]

Samsung has attempted to contact the customer regarding their WasherUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Upon further review of Mr [redacted] complaint, our system shows the Compensation ReqApproved e-mail notifying him that the refund has been approved and the Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment were sent today 9/05/to the email address on file Once the check has been issued, please allow 7-business days after it has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Ive called them several timesAnd I have left several messages and no one returns my callAll I want is a return of my 165$ for a repair part that did not work Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that based off of our customer service records the one-year limited manufacturer’s warranty expired on 12/In an effort to resolve this complaint, we have offered the customer part(s) accommodation leaving him responsible for any trip/labor feesSince our offer we have not heard back from the customer with their decision on whether or not if he would like to continue with our service accommodationIf you speak with the customer please ask him to contact us at his earliest convenienceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Prizelogic the order for [redacted] will be sent out today 7/ We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: We did receive the refund checkOur request to have the defective unit picked up and disposed of was not completedWe had to pay for installation/delivery, required or we risked invalidating the warrantySamsung should have closed this loop and removed their product at their expenseInstead, we were required to do so at ours With the refund, I consider this matter closedThat was the bare minimum we had requestedThe process itself was protracted, taking weeks to conclude, requiring hours of time and frustration, and I had to provide information, pictures, and other items MULTIPLE times before we had any action or that they acknowledged receiptWithout exaggeration, in a single day I spent over four hours on the phone with Samsung, only to have to repeat it the next day because they "had no record" of what was completed the prior dayThey sent out two repair companies, visits, however when the first repairman came and said he couldn't fix it, when I called Samsung to report thatthe representative stopped just shy of calling me a liar, stating I must be confused as no repair company had comeHowever, I had the confirmation email, business name, and repair technicians information so was able to "prove" the event, which I had to do twice before Samsung would send another repair company Regards, [redacted]

We do apologize, however, Samsung cannot provide authorization to unlock a device. We hold a proprietary licensing agreement with each Service Provider and it would be in violation of this agreement to assist in unlocking the phone. There are Developer Edition... handsets available for sale which will allow the functionality you are requesting, however, if one of these units were not purchased then Samsung would not be able to provide further assistance. You may search online for the availability of these units: At this time we would suggest returning your product to the seller directly in order to purchase a developer edition product. Unfortunately, Samsung would not be able to fulfill the request of a replacement device.

Samsung has contacted the customer to address their concerns regarding their Samsung Dryer We have advised to the customer that due to the fact that the service was conducted with a non-authorized Samsung service center that we would not be able to grant her request for reimbursement of the out of warranty servicesWe clearly disclose within our limited warranty terms that Warranty service can only be performed by a Samsung authorized service center to be eligible to be covered under our limited warrantyYou my review the warranty terms on our website at: http://www.samsung.com/us/support/service/warranty/DV393ETPAWR/AWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been requested to send in their paperwork for claim processing and we are currently waiting for the submissionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DMT800RHS/XAASamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]

Complaint: [redacted] I am rejecting this response because: Acceptable resolution has not been agreed onResolution will,be accepted once either of the two solutions listed below are metParts and labor are both coveredPart is sent to me to complete repair myself Regards,

Samsung has contacted the customer to address their concerns regarding their Samsung WiFi TabletWhile we understand the Geek Squad has evaluated the unit, our records show the unit has not yet been evaluated by Samsung’s factory repair facilityTherefore, at this time, we have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have processed a repair service request for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you