Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: my TV has not been repaired and I still have a non-functional TV Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DMT800RHS/XAASamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her tablet Our system shows an exchange request; reference Txt # [redacted] was submitted on 7/03/due to multiple repairs on the device Mrs [redacted] has been advised of the turnaround time for the exchange to be completed, that the exchange is final and that the new device will not be shipped until ASC is in receipt of her device We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their microwave ovenThe customer has been set up for an SRA exchange through their local retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to the promotions for his appliances he purchased The Promotions Team has advised that under section in the general terms and conditions of the offer Mr [redacted] was approved for states: Offer cannot be combined with, and is valid with, other rebates, offers, discounts, promotions and programs; the Qualifying Purchase can only be used to redeem one (1) Samsung offer/promotion Click on the link for additional information on rules [redacted] / Base on this information, regrettably no additional accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] ’ complaint in regards to a refund for three Note phones Our system shows a refund request in the amount of $2,reference Txt # [redacted] was submitted on 9/05/for the devices A Compensation ReqSubmitted email was sent to Mr [redacted] ’ email on file, notifying him that the refund has been submitted for approval Mr [redacted] ’ called in to verify the compensation amount and agreed to the amount submitted for approval On 9/12/17, a Compensation ReqApproved e-mail was sent notifying him that the refund has been approved as well as a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment in the system Once, the check has been issued, please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung telecommunications department has advised the customer that her device is not eligible for a refund as it has been determined that the device is repairable The device was sent in under repair ticket [redacted] , it was fixed to specifications and returned to the customer on 12/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

As per Prizelogic the order for [redacted] will be sent out today 7/ We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their concerns with their claim The refund check has been sent to the customer with transaction number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a return shipping label to return his Samsung.com order E-Commerce has advised that they are currently waiting for the return authorization number to be generated in order to send Mr [redacted] the return label This is to ensure the product Mr [redacted] is returning is directed to the correct location for processing E-Commerce apologizes for the delay and is diligently working on trying resolve this case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer on 10/and 10/and have been unsuccessful in reaching him Please contact us at the phone number you were provided on your voicemail for further assistance with this matter We apologize for any inconveniences and delays the customer may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF361BVBEWR/ASamsung has advised to the customer that we will contact [redacted] to retrieve paperwork regarding the customer’s recent repair visitWe will also request for some history and have it reviewed by our product specialist teamWhile waiting on this information and feedback, we requested for the customer to provide to us a copy of the original purchase receipt so we can properly update the warranty terms for the washerOnce we have all of the proper information we will reply back to the customer with possible accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that based off of our customer service records the one-year limited manufacturer’s warranty expired on 12/In an effort to resolve this complaint, we have offered the customer part(s) accommodation leaving him responsible for any trip/labor feesSince our offer we have not heard back from the customer with their decision on whether or not if he would like to continue with our service accommodationIf you speak with the customer please ask him to contact us at his earliest convenienceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It is not trueI have submitted copies of transcripts of complaint and responses attached abovePhone calls were not recorded Regards, [redacted] ***

Samsung has contacted the customer regarding the Refrigerator; unfortunately food compensation is not covered under Samsung’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Ive called them several timesAnd I have left several messages and no one returns my callAll I want is a return of my 165$ for a repair part that did not work Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his tablet Our system shows the agent who handled the claim submitted an exchange request; reference Txt# [redacted] for the device Mr [redacted] was emailed a UPS return label to send in the defective device In addition, Mr [redacted] is aware that the exchange is final and the exchange device will not go out until defective unit is first returned to our warehouse We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] complaint in regards to her refrigerator Our system shows the agent assigned to the claim spoke with Mrs [redacted] on 9/29/to discuss the case The agent informed Mrs [redacted] on the exchange policy and advised her that Samsung can only send a credit for the amount she paid for the unit and not for the original cost of the unit Mrs [redacted] declined the offer and disconnected the call Regrettably, no accommodations other than what the agent offered can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:You are saying that I must go to my provider because you are no longer servicing anything other than the Note due to the recent issuesHow can Samsung build such a poor quality product and not service anything other than one modelThe blame should not be placed on me for my phone slipping only a few inches and shattering like thatVery, very poor quality Regards, [redacted] ***

Upon further review of the customer’s file, the customer has been submitted for a refund approval on 12/under transaction # [redacted] The customer has been informed to hold onto the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you